Plain Text Resume

1. Bruce A. Bennett
123 Anywhere Street
Gurnee, IL 60020-7589
Phone: (815) 302-9999
BABennett@gmail.com
http://www.linkedin.com/in/bruceabennett
Professional Summary
I am an accomplished manager with excellent customer service, sales and
training skills. My relationship building skills enable me to interact
with individuals in all levels of a company and external
customers/clients. Skill set includes team management, training,
leadership, customer service, databases, negotiations, budgeting and
social media.
Business Experience
BAB Consulting – Executive Vice President 2008 -
* PresentProviding consulting services to companies, organizations and
individuals on marketing and positioning within their marketplace.
* Coach and advise individuals on best use of LinkedIn during career
transition.
* Wrote business plan and develop LinkedIn page for small businesses for
potential acquisition.
* Presented LinkedIn Basics & Best Practices at Illinois College
Personnel Association conference.
* Design, create and present educational workshops utilizing LinkedIn to
build an internet presence and brand for the individual in career
transition or job search.
* Consult with individuals on their career transition and made
recommendations for networking, interviewing and resume writing.
STAPLES – Assistant Manager 2015 - 2016
* Responsible for store operations, merchandising and creating a high
performing team that is focused on sales and service.
* Coaching team members to provide a consultative sales approach.
* Open and close store, settle cash drawers and reconcile monies in the
cash office.
* Ensure store is clean from receiving area, bathrooms and store front.
* Complete documentation and daily reports for District Manager.
* Advise customers on computer repairs and new technology purchases.
STAPLES – Team Supervisor 2012 - 2013
* Relationship building with new and existing customers while leading day
to day activities.
* Review operational and sales activity on a daily basis to better coach
team members on expectations and needs for improving sales on featured
items.
STAPLES – Easy Technology Associate 2012 - 2013
* Incorporating a consultative sales approach when working with customers
to better meet their needs in the technology department.

2. * Offering solutions to their needs and building the relationship for
customers returning to Staples for their needs.
LODESTAR – Vice President of Client Services 2011 - 2012
* Focus on client services and business development for the organization
using eMarketing campaigns for print and digital media publishing
industry.
* Collaborating with clients on research needs and writing responses to
request for proposals.
* Incorporate Access database for current and new prospects with pipeline
reporting functions.
SYNOVATE – Account Executive 2009
* Marketed ViewsCast, Synovate’s branded IVR data collection methodology,
to companies for Customer Satisfaction, Hire Express and Contact Center
programs.
* Expanded current prospects and competitive information databases in
these industries.
* Development activity produced $1,161,707 in RFPs and $280,000 in
revenue.
QUESTER – Senior Vice President 2006 - 2007
* Managed new company division, Interview Insights, featuring proprietary
software to conduct interactive online interviews for Human Resource job
candidate prescreening and recruiting.
* Created business plans, presentations, webinars and marketing materials
to promote product awareness of employee applicant screening tool to
prospects.
* Negotiated and managed and integration of Quester’s on line human
resources interviewing tool with Applicant Tracking Systems to build
business.
SYNOVATE 1998 - 2006
Vice President 2003 - 2006
* Coordinated development of NADA-24, a new customer satisfaction program
in a joint venture with the National Automobile Dealers Association
(NADA).
* Consulted on Request For Proposal responses for Customer Satisfaction
programs for select automobile manufacturers.
* Designed, wrote and edited quarterly newsletter for NADA-24.
* Created comprehensive user manual for navigating and interpreting the
website reports.
* Marketed, demonstrated and sold data collection methodologies to
external clients, e.g. P&G, Coors, Kraft, Kimberly Clark, and Ford among
other industry verticals.
* Interacted with internal and external clients in meetings to market and
demonstrate ION? and other Synovate data collection methodologies.
Client Service Manager 2001 - 2003
* Produced creative targeted presentations and Computer Assisted
Programmed Interview (CAPI) demos for sales calls to increase revenue
volume from $2.5M to $5M in two years.
* Designed the project document for training field staff to implement a
long term research project in the Cincinnati area for a major client.

3. * Led and directed 8-person client service team to increase customer
service skills and awareness.
* Developed and delivered a comprehensive customer satisfaction program
to all departments within the Data Collections Group (200+ employees).
Senior Study Director 1998 - 2001
* Interfaced with clients and made design recommendations based on
identified client needs.
* Implemented projects, trained staff and managed field operations for
major research projects.
Education
University of South Florida, Tampa, Florida: Bachelor of Arts - Political
Science.
Continuing Education
Improving Managerial Skills of the New or Prospective Manager (American
Marketing Association)
Human Interaction Laboratory (National Training Laboratories)
How Supervisors Manage More People, More Work, More Demands (D&B Business
Education Services)
Managing Multiple Priorities (D&B Business Education Services)
Project Management (Fred Pryor Seminars)
Front-Line Leadership Program (Zenger-Miller)
Versatile Sales Person and Counselor Sales Person (Wilson Learning)