The PEX event discussed why BPM so often fails. This presentation reveals why that is so, and then demonstrates how, by following a well trodden path we can all get it right.
It is BPM Jim but not as we know it!
Business approaches to change can be complex and chaotic. Here however we take a different view - if there is one thing that could change everything what would that be? And yes there is! Review the short deck and gain access to a complimentary book, The Process Tactics Playbook (value $200 on Amazon).
Business has changed. It isn't about new rules - it is about a new game. The Customer Experience is the Process and evolving Outside In is a pre requisite to success. It is Six Sigma on Steroids.
gineering teams. This workshop will cover everything you need to know to work seamlessly with engineering teams that use agile principles and practices.
What you will learn:
• Basics of the agile methods.
• Tips you can apply the very next day at work.
• Actionable tools and tactics to handle different product team scenarios that a product manager face.
Who is this workshop for:
• Software engineers who want to transition to Product Management
• MBAs with a finance/consulting background who want to work in high-tech companies as a Product Manager
• Project Managers, Marketers, Designers who are seeking for new opportunities in Product Management
Business approaches to change can be complex and chaotic. Here however we take a different view - if there is one thing that could change everything what would that be? And yes there is! Review the short deck and gain access to a complimentary book, The Process Tactics Playbook (value $200 on Amazon).
Business has changed. It isn't about new rules - it is about a new game. The Customer Experience is the Process and evolving Outside In is a pre requisite to success. It is Six Sigma on Steroids.
gineering teams. This workshop will cover everything you need to know to work seamlessly with engineering teams that use agile principles and practices.
What you will learn:
• Basics of the agile methods.
• Tips you can apply the very next day at work.
• Actionable tools and tactics to handle different product team scenarios that a product manager face.
Who is this workshop for:
• Software engineers who want to transition to Product Management
• MBAs with a finance/consulting background who want to work in high-tech companies as a Product Manager
• Project Managers, Marketers, Designers who are seeking for new opportunities in Product Management
This 1-hour workshop marries the best practices from product strategy with those of fast and efficient technology teamwork and delivery. You’ll learn how to get your product organization working as a single cohesive, well-oiled machine to deliver the right product to market as quickly as possible. We will cover how to use both qualitative and quantitative measures to ensure that your product is solving the right problem; how to optimize and streamline the way your team designs, builds, and deploys software to your customers; and, how to beat the competition in strategy and execution.
Prioritization 301 - Advanced Roadmapping Class, Bruce McCarthyProductCamp Boston
Veteran Product Person Bruce McCarthy's funny and insightful presentation on how to make fanboys out of all your stakeholders by using objective criteria to prioritize your requirements and drive consensus.
As seen at ProductCamp Boston, June 2012.
Visit www.reqqs.com/resources for a Scorecard template in Excel and information on Reqqs - The Smart Roadmap Tool for Product People.
A smooth and effortless onboarding process is critical to customer success.
Yet, onboarding is multi-faceted. The first touches on the customer journey can be a mix of product, people, and processes, adding to the complexity of the task.
For that reason, it can be difficult to know what to prioritize, how to improve, and even where to start.
While NPS and CSAT are essential to a solid Voice of the Customer Program, Customer Effort Score (CES) has proven to be the best CX metric to measure onboarding success.
How to Build Your Customer Onboarding PlaybookAmity
Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behavior change, set realistic goals, and define success plans. This opportunity comes with a responsibility - that of ensuring the customer gets value as quickly as possible.
In order to improve that time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
With a set of documented standard steps, you'll be able to streamline and unify your onboarding process into a proactive game plan.
Client Onboarding Process Project Statistics Research Technology Agreement Ma...SlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Client Onboarding Process Project Statistics Research Technology Agreement Management and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3000xqH
From Problem Solution Fit to Product Market Fit via JTBDSohail Abbasi
Using the Job theory and Job to be Done framework, there is a sure path to build a pool of interested audience to experiment and validate your hypothesis and then turn them into your early adopters
Shatter the Customer Success Performance PlateauAmity
We know what customer success is supposed to do: predictably drive revenue growth. Seems clear enough, but what’s less clear it how to actually make that happen.
If you’re doing everything you can but it still feels like your results are stagnating - you’ve hit the performance plateau.
Breaking the circle of limited customer success performance will send your KPIs skyrocketing and your customer success team changed forever. If you're looking to become a game changer and crush your goals, there are a few changes you should make to your workflow, you just need to know what, and how.
Digital Breakfast: Trends & TechnologiesSocial You
The presentation from our invite-only digital breakfast event. Covering payment gateways, eCommerce, messaging platforms, popular apps, mobile and SEO. June 2016.
Jon will share lessons learnt on the journey at Barclays. In particular how our ‘better value sooner safer happier’ continual improvement (previously known as ''Agile Transformation''), is centered around Outcomes, especially flow, where we measure Lead Time across the firm and send out monthly vector metrics to senior leaders. We also include insights on quality, control compliance and we have data on colleague engagement. Jon will also touch on Value and how we try to ensure that it’s not faster for the sake of faster.
To decide if your customer success efforts are effective, you can check your churn rate. Yet, a lagging indicator like your churn rate has one major caveat: it gives you the information you need, after the fact.
This is exactly why customer success professionals use customer health scores to lead their efforts.
A health score is a single actionable metric which you calculate by assembling multiple data points. It tells you who to pay attention to, and when.
An offshore graphic design services provider companyJahanggir Alam
We are one of the Leading Offshore Outsourcing Clipping Path and Image Editing Companies offering the Best Quality Clipping Path, Multiple Clipping Path, Photo Retouching, Shadow & Reflection Creation & Removal, Cropping & Resizing, Logo & Creative Graphic Design and so forth at the Lowest Price possible.
In his presentation at SaaSFest 2017, Steli Efti discusses the importance of building learning loops in your sales process by asking your prospects why they engaged with you.
A How-To Guide For Proactive Customer SuccessAmity
Whether it’s training, onboarding, or retention, proactive Customer Success is the secret to the success of your SaaS company.
In Customer Success, you’re expected to be proactive. Yet, when your inbox is overflowing with customer issues, customer questions, product updates, and onboarding requests… proactive turns out to be hard to execute. And we get that.
In this webinar, we will cover the five strategies you need to implement for proactive customer success.
Large vs. Small Company Product Management by StubHub Product ManagerProduct School
In this session Matt Wolf, Product Manager at StubHub, talked about the stages of companies, small company teams, large company teams, key differences in company size, and how to understand the Product Manager role based on company size.
He also discussed the needs of companies at different stages, how your process, expectations, reactions, should be different, and how you should think about your career arc and where you want to be over the long term (and when).
9 Ways to Supercharge Customer Success ProductivityAmity
Do you ever feel stuck in a loop? So many great ideas, but so little bandwidth to actually get things done. As customer success gets out of its infancy stage, some teams are figuring out how to boost their productivity and achieve their full potential.
Monday.com is an example of that. With 26,000 accounts and 18 customer success managers, they’ve taken project management best practices and applied them to their day-to-day.
With these techniques, the team is able to measure the exact working capacity of both Success and Support, and the structure they’ve created drives a “get things done” culture amongst its members.
In this webinar, Tom Ronen, Head of Customer Success at monday.com shares the 9 steps to boosting CSM productivity. The webinar will cover how to:
• Map out the organization’s responsibilities
• Identify leading and lagging KPIs to track progress on these responsibilities
• Build a high-level roadmap
• Break projects into pieces, prioritize, and assign owners
• Create a weekly task board
• Reflect back on progress to assess capacity and performance
How To Scale Your Product Through Experimentation w/ Milena Court, Product Ma...TheFamily
A detrimental mistake many startups do is neglecting product experimentation. They focus mainly on experimentation in marketing - optimising ads, copy, creatives, landing pages - because it's relatively easy to do. But this kind of negligence is extremely damaging for your success!
But why don't more startups do this then?
EARLY-STAGE - Specific challenges:
-No budget: “proper” testing tools quite expensive
-Little data to play with
-Not sure what to experiment on / what moves the metrics
massively?
-No time; need to focus on the business
GROWTH STAGE - Specific challenges:
-More budget now, but limited by free tools
-More data about what's happening but not really sure why it's
happening
-So many ideas and opportunities, how to prioritise?
SCALING STAGE - Specific challenges:
-All tools in place, but now constrained by tech time: experiments
need to be “bigger” to have impact + are competing with other
projects
-Harder to experiment with the core product, the company is
branching out on other products
-Experimentation becomes scarier: more users, more to lose,
users get used to things being a certain way (“Why did they
change the UI again?”)
Milena Court, Product Manager in the Growth Squad at Tails.com, joined us at The Family to share her incredible expertise and explain how to overcome the above challenges!
Taking your pex program to the next level pex webinar july 2016i-nexus
It’s increasingly clear that the old PEX model of training waves of belts to implement DMAIC projects in pursuit of getting certified has run its course.
The question is what should the PEX leaders of today be doing to ensure that their program remains relevant, attracts investment and stays top of mind for senior executives?
In this thought provoking webinar, Paul Docherty, a founder of i-nexus and a well respected strategy execution thought leader, shares:
A vision for the role of the PEX leader in 2020;
A roadmap, based on the widely adopted Strategy Execution Maturity Model, to guide PEX leaders towards this vision;
The practical steps PEX leaders can take today to start this transformation.
This 1-hour workshop marries the best practices from product strategy with those of fast and efficient technology teamwork and delivery. You’ll learn how to get your product organization working as a single cohesive, well-oiled machine to deliver the right product to market as quickly as possible. We will cover how to use both qualitative and quantitative measures to ensure that your product is solving the right problem; how to optimize and streamline the way your team designs, builds, and deploys software to your customers; and, how to beat the competition in strategy and execution.
Prioritization 301 - Advanced Roadmapping Class, Bruce McCarthyProductCamp Boston
Veteran Product Person Bruce McCarthy's funny and insightful presentation on how to make fanboys out of all your stakeholders by using objective criteria to prioritize your requirements and drive consensus.
As seen at ProductCamp Boston, June 2012.
Visit www.reqqs.com/resources for a Scorecard template in Excel and information on Reqqs - The Smart Roadmap Tool for Product People.
A smooth and effortless onboarding process is critical to customer success.
Yet, onboarding is multi-faceted. The first touches on the customer journey can be a mix of product, people, and processes, adding to the complexity of the task.
For that reason, it can be difficult to know what to prioritize, how to improve, and even where to start.
While NPS and CSAT are essential to a solid Voice of the Customer Program, Customer Effort Score (CES) has proven to be the best CX metric to measure onboarding success.
How to Build Your Customer Onboarding PlaybookAmity
Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behavior change, set realistic goals, and define success plans. This opportunity comes with a responsibility - that of ensuring the customer gets value as quickly as possible.
In order to improve that time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
With a set of documented standard steps, you'll be able to streamline and unify your onboarding process into a proactive game plan.
Client Onboarding Process Project Statistics Research Technology Agreement Ma...SlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Client Onboarding Process Project Statistics Research Technology Agreement Management and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3000xqH
From Problem Solution Fit to Product Market Fit via JTBDSohail Abbasi
Using the Job theory and Job to be Done framework, there is a sure path to build a pool of interested audience to experiment and validate your hypothesis and then turn them into your early adopters
Shatter the Customer Success Performance PlateauAmity
We know what customer success is supposed to do: predictably drive revenue growth. Seems clear enough, but what’s less clear it how to actually make that happen.
If you’re doing everything you can but it still feels like your results are stagnating - you’ve hit the performance plateau.
Breaking the circle of limited customer success performance will send your KPIs skyrocketing and your customer success team changed forever. If you're looking to become a game changer and crush your goals, there are a few changes you should make to your workflow, you just need to know what, and how.
Digital Breakfast: Trends & TechnologiesSocial You
The presentation from our invite-only digital breakfast event. Covering payment gateways, eCommerce, messaging platforms, popular apps, mobile and SEO. June 2016.
Jon will share lessons learnt on the journey at Barclays. In particular how our ‘better value sooner safer happier’ continual improvement (previously known as ''Agile Transformation''), is centered around Outcomes, especially flow, where we measure Lead Time across the firm and send out monthly vector metrics to senior leaders. We also include insights on quality, control compliance and we have data on colleague engagement. Jon will also touch on Value and how we try to ensure that it’s not faster for the sake of faster.
To decide if your customer success efforts are effective, you can check your churn rate. Yet, a lagging indicator like your churn rate has one major caveat: it gives you the information you need, after the fact.
This is exactly why customer success professionals use customer health scores to lead their efforts.
A health score is a single actionable metric which you calculate by assembling multiple data points. It tells you who to pay attention to, and when.
An offshore graphic design services provider companyJahanggir Alam
We are one of the Leading Offshore Outsourcing Clipping Path and Image Editing Companies offering the Best Quality Clipping Path, Multiple Clipping Path, Photo Retouching, Shadow & Reflection Creation & Removal, Cropping & Resizing, Logo & Creative Graphic Design and so forth at the Lowest Price possible.
In his presentation at SaaSFest 2017, Steli Efti discusses the importance of building learning loops in your sales process by asking your prospects why they engaged with you.
A How-To Guide For Proactive Customer SuccessAmity
Whether it’s training, onboarding, or retention, proactive Customer Success is the secret to the success of your SaaS company.
In Customer Success, you’re expected to be proactive. Yet, when your inbox is overflowing with customer issues, customer questions, product updates, and onboarding requests… proactive turns out to be hard to execute. And we get that.
In this webinar, we will cover the five strategies you need to implement for proactive customer success.
Large vs. Small Company Product Management by StubHub Product ManagerProduct School
In this session Matt Wolf, Product Manager at StubHub, talked about the stages of companies, small company teams, large company teams, key differences in company size, and how to understand the Product Manager role based on company size.
He also discussed the needs of companies at different stages, how your process, expectations, reactions, should be different, and how you should think about your career arc and where you want to be over the long term (and when).
9 Ways to Supercharge Customer Success ProductivityAmity
Do you ever feel stuck in a loop? So many great ideas, but so little bandwidth to actually get things done. As customer success gets out of its infancy stage, some teams are figuring out how to boost their productivity and achieve their full potential.
Monday.com is an example of that. With 26,000 accounts and 18 customer success managers, they’ve taken project management best practices and applied them to their day-to-day.
With these techniques, the team is able to measure the exact working capacity of both Success and Support, and the structure they’ve created drives a “get things done” culture amongst its members.
In this webinar, Tom Ronen, Head of Customer Success at monday.com shares the 9 steps to boosting CSM productivity. The webinar will cover how to:
• Map out the organization’s responsibilities
• Identify leading and lagging KPIs to track progress on these responsibilities
• Build a high-level roadmap
• Break projects into pieces, prioritize, and assign owners
• Create a weekly task board
• Reflect back on progress to assess capacity and performance
How To Scale Your Product Through Experimentation w/ Milena Court, Product Ma...TheFamily
A detrimental mistake many startups do is neglecting product experimentation. They focus mainly on experimentation in marketing - optimising ads, copy, creatives, landing pages - because it's relatively easy to do. But this kind of negligence is extremely damaging for your success!
But why don't more startups do this then?
EARLY-STAGE - Specific challenges:
-No budget: “proper” testing tools quite expensive
-Little data to play with
-Not sure what to experiment on / what moves the metrics
massively?
-No time; need to focus on the business
GROWTH STAGE - Specific challenges:
-More budget now, but limited by free tools
-More data about what's happening but not really sure why it's
happening
-So many ideas and opportunities, how to prioritise?
SCALING STAGE - Specific challenges:
-All tools in place, but now constrained by tech time: experiments
need to be “bigger” to have impact + are competing with other
projects
-Harder to experiment with the core product, the company is
branching out on other products
-Experimentation becomes scarier: more users, more to lose,
users get used to things being a certain way (“Why did they
change the UI again?”)
Milena Court, Product Manager in the Growth Squad at Tails.com, joined us at The Family to share her incredible expertise and explain how to overcome the above challenges!
Taking your pex program to the next level pex webinar july 2016i-nexus
It’s increasingly clear that the old PEX model of training waves of belts to implement DMAIC projects in pursuit of getting certified has run its course.
The question is what should the PEX leaders of today be doing to ensure that their program remains relevant, attracts investment and stays top of mind for senior executives?
In this thought provoking webinar, Paul Docherty, a founder of i-nexus and a well respected strategy execution thought leader, shares:
A vision for the role of the PEX leader in 2020;
A roadmap, based on the widely adopted Strategy Execution Maturity Model, to guide PEX leaders towards this vision;
The practical steps PEX leaders can take today to start this transformation.
Gutenberg gave the world the modern printing press and with it the resulting explosion of texts that could be distributed to everyone. The last decade has witnessed the same phenomena with the convergence of technologies. For instance the smart phone now enables communication and knowledge exchange by anyone anywhere. The impact is only just being felt, however it is transforming the planet. The Gutenberg Impact.
How can we keep improving our performance when the customer keeps demanding more?
For those seeking to move beyond same old same old this is one way forward.
Key Characteristics Of The Performance Excellence CriteriaPeter Stinson
An overview of the key characteristics of the Baldrige Criteria for Performance Excellence, attempting to address the question, "Why use the Criteria?"
The CEMMethod is widely used as the means to help organizations progress Outside In. This slideshow shares the most recent updates to this popular framework, with 38 techniques included to enhance your capabilities, individually and enterprise wide.
BPGroups CEMMethod has now evolved to version 10. Catch the latest additions and innovations. Qualifying in the use of CEMMethod is available at http://www.certifiedprocessprofessional.com and more general information via http://www.bpgroup.org
Customer Experience Management (CEM) is the at the forefront of business success today, however many organisations struggle to reconcile customer journey mapping and process management/excellence. The two apparently opposing views of the organisation create a breakdown in understanding how to deliver and consistently apply CEM to win the triple crown - lower costs, increase revenues and enhance service simultaneously.
CEM when applied correctly delivers the promise and provides a unified view of the organisation - from both the customer and the internal perspectives. You can see this in half a dozen slides, and share with colleagues who are passionate about deliver business success.
Design Thinking is a secret ingredient of many successful organizations. Integrating DT with CEMMethod has produced remarkable results. In this deck we review the how with examples.
Leading a massive services organization or moonlighting and considering the jump to full time? Let's have a frank discussion about what it takes to run a growing services business. Check out these tips given out at SpiceWorld London from industry experts and your peers around the globe on what to consider before getting started, what to expect from clients (and what they expect from you!), and how to stand out from the masses. We'll take the discussion beyond tech and give you the lowdown on how to grow your business, big or small.
No startup business experiences the same journey to success, but there are general stages that most companies move through as they grow:
1) Validation
2) Product Development
3) Commercialization
4) Scale/Growth
The Center for Entrepreneurial Innovation (CEI) helps its clients through these stages of business development and offers best practices for each stage. Represented by an amazing lineup of speakers, including Hart Shafer (Innovation Coach / Founder, Theraspecs), Eric Miller (Principal, PADT Inc.), Nate Curran (Entrepreneur-in-Residence, CEI) and Russ Yelton (CEO, Pinnacle Transplant Technologies, "The Startup Lifecycle" presentation offers unique insights and best practices for entrepreneurs growing their business.
Using Amazon's PRFAQ Methodology! by Amazon Product LeaderProduct School
Main takeaways:
- Working backwards and structuring your thinking
- The PRFAQ process and adapting to your needs
- Planning to consensus building to execution
QBR Playbooks That Drive Customer Accountability Amity
Responsible customers take initiatives to get more out of your solution. Such customers take control of their experience, and they are eager to grow with you. Sounds wonderful, doesn't it? If you're not there yet, don't panic. It takes some conscious efforts to nurture highly responsible customers. In this webinar you will learn:
• What the blueprint for a flawless Customer Business Review (aka QBR) looks like
• How do the best CSMs leverage QBRs to create responsible customers
• What is a maturity model, and how to develop your own and introduce it in QBRs
You will learn about the key aspects of the DevOps cycle including:
Continuous Business Planning
Collaborative Development
Continuous Testing
Continuous Release & Deployment
Continuous Monitoring
Continuous Customer Feedback & Optimization
Whether you are Business Analyst, Program Manager, Process Specialist or Tool Specialist, this will be a great session to help you learn about building better solutions.
Customer Centricity has taken center stage for enterprises seeking to transform for the digitial age. Managing proactively Customer Experience wins the Triple Crown - Lower Costs, Higher Revenue and Enhanced Service concurrently.
We have got to get scientific about the customer experience. CXRating.com is a new company intent on delivering that promise. Here we look at Customer Experience Mapping using the BP Groups ABACUS toolset.
A terrific piece of work delivered at AMA ServSig Doctoral Consortium Taipei 2013 National Taiwan University, Taipei, Taiwan — July 3-4, 2013 by Lerzan Aksoy & Timothy Keiningham
Presentation Keynote themed on Customer Centricity - relevant to Public and Private sectors. Delivered in Dubai at the Annual DEWA event.
WHAT IS THE MAGIC that creates the repeated success while meanwhile previous giants stumble and fall (think Kodak, Nokia, RIM etc.)
Outside-In The Secret was published in early 2010. Now in its 5th revision this is the story of those companies apparent 'magic' and their tricks for achieving success. This key note was delivered at the iCMG's 6th Architecture World Conference in Bangalore.
Keynote Presentation by Steve Towers (steve.towers@bpgroup.org) featuring the latest research from the BPM and Process Excellence community.
Delivered in Sydney, Australia.
BP Groups 18th Annual Conference featured tremendous presentations.
We looked at the latest in Process Excellence and this is Steve Towers contribution :-)
The CEMMethod ORCA toolkit is a Process Governance resource. Originally launched in 2004 now significantly updated to this version.
For more see www.cemmethod.com and www.oibpm.com
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Exploring Patterns of Connection with Social Dreaming
PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM *
1. You will never think of process in
the same way again™
Certified Process Professional
If you enjoy this presentation signup for
the next cpp masters (5 days) in:
sydney 13th CPP Masters w/c 27 october
https://sydneymasters2014.eventbrite.com
brisbane 10th CPP MASTERS w/c 3 November
https://brisbanemasters2014.eventbrite.com
2. Who’s eating your lunch?
brands that
customers
trust
other
banks
major global
brands
trusted
sources of
guidance agile
retailers
other
financial
companies new
startups
4. Understanding the value
proposition of Business
Process Management and
demonstrating the
business value to process
owners
Understanding the value proposition of
Business Process Management and
demonstrating the
business value to
process owners
5. Understanding the value proposition of
Business Process Management and
demonstrating the
business value to
process owners
7. THIS ISN’T ROCKET SCIENCE
Understanding the value proposition of BPM
Using BPM to align organisation’s business
processes with customer needs
Building the business case - assessing the
requirements to successfully implement a
BPM approach
1
2
3
1 2 3
15. ITS BPM JIM BUT NOT AS WE KNOW IT
“THERE’S FOUR
SPIECIES HERE,
BUT STRANGELY
THEY ALL BELIEVE
IN THE SAME THING"
16. Understanding the value proposition of BPM
• Adam Smith
• Rudyard Kipling
• Frederick Winslow Taylor
• Henry Ford
• Tim Berners-Lee
• Doctor McCoy – “its BPM Jim but not as we know it”
1
2
3
4
5
6
17. BPM has four flavours – what’s yours?
² BPM to redesign the organisation
² BPM to automate the organisation
² bpm to redesign then automate the organisation
² BPM to reframe the customer experience
18. Ups, Downs and Sideways
• If you automate a mess you end up with a….
19. Ups, Downs and Sideways
• If you automate a mess you end up with a….
• If what you are doing is dumb making that more efficient
is dumber
20. Ups, Downs and Sideways
• If you automate a mess you end up with a….
• If what you are doing is dumb making that more efficient
is dumber
• fossilizing the dumb stuff into a big erp is really the
dumbest of all
21. Ups, Downs and Sideways
• If you automate a mess you end up with a….
• If what you are doing is dumb making that more efficient
is dumber
• fossilizing the dumb stuff into a big erp is really the
dumbest of all
• Aligning what you are doing to deliver Successful
Customer Outcomes (makes a lot more sense)
23. Ups, Downs and Sideways
• If you automate a mess you end up with a….
• If what you are doing is dumb making that more efficient
is dumber
• fossilizing the dumb stuff into a big erp is really the
dumbest of all
• Aligning what you are doing to deliver Successful
Customer Outcomes (makes a lot more sense)
the process performance landscape
24. BPM Wins the Triple Crown
• Simultaneously Reduce costs,
Grow revenues and
Enhance service
• Show me the money!
• A few achievers and their stories
26. Building the business case - assessing the
requirements to successfully implement a
BPM approach
• Start where you are
• Create advocacy through local success
• Get your folks up to speed
(tools, techniques and language)
• Grow out the programme – example
27. Using BPM to align organisation’s business
processes with customer needs
• Understand the needs
• Identify what you are doing to deliver those needs
• Align everything to achieve those needs
• Manage expectations and the customer experience
IT IS NEEDS OF
CUSTOMER
NOT
VOICE OF
CUSTOMER
28. Using BPM to align organisation’s business
processes with customer needs
• Understand the needs
• Identify what you are doing to deliver those needs
• Align everything to achieve those needs
• Manage expectations and the customer experience
30. successful Customer outcome Focused BPM
More
and
better
skilled
staff
Invest in
staff
&
facilities
Patient
Superior
Patient
Exp.
Faster
& more
successful
delivery
Free up
time &
resources
Superior
Triple
Crown
Results
Increase
in
patients
treated
Understand the
Successful
Customer
Outcome
create the
process to
support the
sco
roll out
the process
lower costs
better service
improved revenue
31. focus on the sco and everything else follows - example
34. Building the business case - assessing the
requirements to successfully implement a
BPM approach
• Start where you are
• Create advocacy through local success
• Get your folks up to speed
(tools, techniques and language)
• Grow out the programme
37. Understanding the value
proposition of Business
Process Management and
demonstrating the
business value to process
owners
Understanding the value proposition of
Business Process Management and
demonstrating the
business value to
process owners
38. You will never think of process in
the same way again™
Certified Process Professional
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