The document promotes a customer experience management training event offered by the BPGroup, scheduled for April 7-11, 2014, in London. Participants will learn techniques to enhance customer experience and employee engagement, utilizing various tools from the Cemmethod. The training includes insights from industry leaders and case studies from notable companies, aiming to provide practical, real-world applications for improving customer outcomes.

1. PAY FOR TWO
BRING THREE!
Enterprise Special
Lead Sponsor:
Academy of
Customer
Experience
C
ustomer
Experience
Management
meets BPM
Qualify as a Certified Process Professional Master
and harness the power of process and CEM
7th - 11th April 2014 I Premier Inn, London Eye, London, UK!
Gain skills and techniques including:
Establishing how to develop, implement and leverage an ‘end-to-end’
customer experience management approach across each touchpoint
in the business
Examining how to optimise employee engagement and build a
customer-centric culture
Identifying the most effective measurement metrics to use to enhance
your CEM implementation and strategy
Exclusive insights with:
Steve Towers
CEO & Founder!
BPGroup
James Dodkins
Director of Customer Experience
BPGroup
Case Studies include
BMW
Apple
Samsung
Tesco
State Farm
Capital One
Zappos
Zara
Emirates
And many more
Hands-on Experiential learning in Teams
from the founders of BPM and CEMMethod
You will learn the aproaches and
techniques within the CEMMethod
Developing and aligning all activities to deliver Successful Customer
Outcomes
Utilizing 42 specific tools and techniques in the Outside-In toolkit
that will create, grow and enhance programs to deliver success.
Join the BPGroup on Linkedin
Active exchanges and new resources every week
•
•
You will receive an invite to the closed areas of the community where
you can ask questions, ask experts and access new case studies
shared by your peers.
With a constantly updating agenda the BP Group help make real the
promise “the customer experience is the process” and enable you and
your organization to deploy the very latest thinking and practice
Why the BPGroup & the CPP Masters qualification?
•
The BPGroup is staffed by hands-on doers who have been there and
done it at all levels in the worlds leading organizations. You are making
an investment in your future and deserve to know you will be coached
and trained by the worlds leading authorites who continue to innovate
and develop the CPP program based on REAL current case-studies.
You will learn the aproaches and
techniques within the CEMMethod
“Steve
led
the
best
training
sessions
I
have
ever
taken
in
my
20+
years
as
a
professional.
A<er
those
sessions,
I
was
able
to
have
immediate
impact
on
my
organizaAon"
Mark Barnett
Director of Process, Bank of America
“We
held
our
outside
in
session
last
week
focusing
on
a
criAcal
process
for
bank
customers.
We
had
a
really
fantasAc
session
-­‐
not
only
did
we
walk
away
with
the
deliverables
we
needed,
but
people
had
a
lot
of
fun
too!
Sharon Laemie Naya, SVP, Citi
Partners:
Register now at www.bpgroup.org