The document discusses how technology can help strengthen communities by raising service quality and building public trust in public services. It finds that healthy populations, community trust in services, and efficient local government are key factors for strong communities, as viewed by public sector leaders. While relationships and trust are improving, more transparency and community engagement are still needed. The document advocates for the intelligent use of technology to provide operational efficiencies that free up time for public servants to focus on high-value community services and engagement. This combined approach of technology and community focus can help rectify current issues and further strengthen communities.