With Council budgets and resources being stretched thinner than ever before, Council leaders must learn how the internet can help them deliver better, more efficient service to their communities.
Drawing on learnings from the most innovative and successful digital Cities in Australia, UK and US - Alex Gelbak (Director Innovation @ Seamless) will share the 5 keys to delivering a brilliant online service experience for your community.
Geoff Connell, Director of ICT, oneSource (on behalf of Havering and Newham councils) talks about: Using customer and demographic data to manage demand and deliver more targeted services at Better Connected Live 2016
Our guest speaker, Nicola Millard – Customer Experience Futurologist at BT, looks at how traditional business models are being challenged by both customers and employees as new technologies and new ways of collaboration emerge.
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
There's no point in wiring up the nation if even people who currently have broadband running past their door don't use it. How can we solve the digital divide in the UK?
Geoff Connell, Director of ICT, oneSource (on behalf of Havering and Newham councils) talks about: Using customer and demographic data to manage demand and deliver more targeted services at Better Connected Live 2016
Our guest speaker, Nicola Millard – Customer Experience Futurologist at BT, looks at how traditional business models are being challenged by both customers and employees as new technologies and new ways of collaboration emerge.
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
There's no point in wiring up the nation if even people who currently have broadband running past their door don't use it. How can we solve the digital divide in the UK?
Business Case for Digital Inclusion & Social Housing 8 Feb 2014Helen Milner
Demonstrating the issues of the digital divide, and demonstrating how social & public housing can help to close this divide. Fact, stats, and some clear solutions on how to close the digital gap. Showing the massive impact of putting services online as well as making sure customers and citizens can use them through local action & elearning/online learning or MOOCs. World class solutions for a hyper local problem.
Getting Tenants Online: Digital Inclusion & Social HousingHelen Milner
Many people who live in social housing (public housing) are on low income or older making them much more likely to lack basic online skills. They are also likely to benefit from online savings, and will need to interact with Government online too. I've been working with Housing Associations for three years advising on how to help tenants to get those digital skills they need. Some information about the Digital Deal programme - £400,000 grants for social housing. And Stats and facts about Housing & Digital Inclusion.
How to get online for FREE or at a low-cost: digital divideAbilityNet
Do you know someone who would benefit from a device or is struggling to pay for broadband connectivity?
In this webinar, we heard from Rob Shapiro, Partnerships and Fundraising Manager at Good Things Foundation, John Duncan, Digital Inclusion Programme Manager at Greater Manchester Combined Authority (seconded from Virgin Media O2) and Chris Grant, our Community Relationship Officer at AbilityNet on how charities or carers (paid and unpaid) can source devices and free or low-cost internet access.
Horsham Rural City Council representatives visited Federation University Australia's Centre for eResearch and Digital Innovation on 10 Jun 2016 to learn about Centre activities which may be relevant to the Wimmera Region.
Digital engagement network nation: people or pipesHelen Milner
Presentation at "Broadband Britain - funding, killer apps, and digital engagement" 11 September. Should we invest in broadband infrastructure or in helping the socially excluded to use the net? Or both?
THE WAY TO SUSTAINABILITY
A sustainable government has transparent operations and creates wider trust in their work. A proactive government can allocate money more efficiently, and eventually promote greener operations.
UK Local Government: collaboration, personalisation and online servicesO2 Business UK
Collaboration, personalisation and online services: they're amongst the key digital issues for councils across the UK. Here we explore what's on the agenda for Local Government when it comes to addressing these issues, some of the key insight from the Digital Communities Report, and some examples of how some councils are using digital to innovate and improve citizen engagement.
For more information, please visit: o2.co.uk/localgovernment
Approximately half of everyone who is offline lives in social housing, and housing providers can do even more to help their residents to learn how to use the internet. Can we get 1m residents online quickly? Yes we can.
Presentations by Tinder Foundation's Caroline Wilson about what we do and the different aspects of the UK online centres network. This is from the Social Housing and Digital Inclusion: People not Technology event in London on April 14 2015.
Business Case for Digital Inclusion & Social Housing 8 Feb 2014Helen Milner
Demonstrating the issues of the digital divide, and demonstrating how social & public housing can help to close this divide. Fact, stats, and some clear solutions on how to close the digital gap. Showing the massive impact of putting services online as well as making sure customers and citizens can use them through local action & elearning/online learning or MOOCs. World class solutions for a hyper local problem.
Getting Tenants Online: Digital Inclusion & Social HousingHelen Milner
Many people who live in social housing (public housing) are on low income or older making them much more likely to lack basic online skills. They are also likely to benefit from online savings, and will need to interact with Government online too. I've been working with Housing Associations for three years advising on how to help tenants to get those digital skills they need. Some information about the Digital Deal programme - £400,000 grants for social housing. And Stats and facts about Housing & Digital Inclusion.
How to get online for FREE or at a low-cost: digital divideAbilityNet
Do you know someone who would benefit from a device or is struggling to pay for broadband connectivity?
In this webinar, we heard from Rob Shapiro, Partnerships and Fundraising Manager at Good Things Foundation, John Duncan, Digital Inclusion Programme Manager at Greater Manchester Combined Authority (seconded from Virgin Media O2) and Chris Grant, our Community Relationship Officer at AbilityNet on how charities or carers (paid and unpaid) can source devices and free or low-cost internet access.
Horsham Rural City Council representatives visited Federation University Australia's Centre for eResearch and Digital Innovation on 10 Jun 2016 to learn about Centre activities which may be relevant to the Wimmera Region.
Digital engagement network nation: people or pipesHelen Milner
Presentation at "Broadband Britain - funding, killer apps, and digital engagement" 11 September. Should we invest in broadband infrastructure or in helping the socially excluded to use the net? Or both?
THE WAY TO SUSTAINABILITY
A sustainable government has transparent operations and creates wider trust in their work. A proactive government can allocate money more efficiently, and eventually promote greener operations.
UK Local Government: collaboration, personalisation and online servicesO2 Business UK
Collaboration, personalisation and online services: they're amongst the key digital issues for councils across the UK. Here we explore what's on the agenda for Local Government when it comes to addressing these issues, some of the key insight from the Digital Communities Report, and some examples of how some councils are using digital to innovate and improve citizen engagement.
For more information, please visit: o2.co.uk/localgovernment
Approximately half of everyone who is offline lives in social housing, and housing providers can do even more to help their residents to learn how to use the internet. Can we get 1m residents online quickly? Yes we can.
Presentations by Tinder Foundation's Caroline Wilson about what we do and the different aspects of the UK online centres network. This is from the Social Housing and Digital Inclusion: People not Technology event in London on April 14 2015.
Similar to 5 trends shaping council websites in 2016 (20)
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
10. • Tablets lower the
hurdles of traditional
computing
• Tablets lower amount of
other features needed
• Easy of use of tablets
gives older users
confidence to do more
with their device
11. • Youth and financially
disadvantaged people
have limited budgets,
and many are therefore
choosing to bypass
PC’s in favour of mobile
phones, which become
their primary access
point to the internet
12. Visitors Mobile vs. PC
Source: City of Ryde, 2012 - 2015
Mobile
Desktop
80%
60%
40%
20%
2012 2013 2014 2015 2016
13. • City of Tea Tree Gully
receives 70% visitors
from mobile & tablet
devices
14. • New website built
mobile first, focused
on large, thumb
friendly tiles
15. • Mobile visitors want to
complete their tasks
quickly, so a large
predictive search
makes it easy for them
16. • Pages are light-weight
for connection black-
spots and have high
contrast to
accommodate to
outdoor environment
elements
17. • Forms are location
aware to minimise
typing and increase
accuracy of data
collection. They can
also tap into the
mobile camera for
instant reporting.
18. • Content itself can also
be location aware, to
show people their
nearest parks, events,
road works, etc.
24. • Yarra Ranges Shire
put users at the centre
of its website, focusing
on top tasks
• Following launch most
visitors are now finding
content without using
the main menu
25. • Devonport followed
suite using
OpenCities, and has
seen an improvement
in residents being able
to self-service online
26. • City of Ryde takes
simplicity one step
further by hiding away
the nav menu in favour
of search and top
tasks
27. • Simply using the right
language can mean
the different between a
visitor completing their
task successfully
online or calling into
council
28. • When you can’t avoid
acronyms, do use a
glossary to help
residents understand
29. • Split long, complicated
topics into smaller,
more digestible
chunks of information
30. • By answering 2 – 3
simple questions, Tea
Tree Gully helps
residents access the
correct form
31. • Great Lakes has an
ageing population, so
on top of making its
site easy to use, text-
to-speech technology
can read out the
content on pages and
forms to visitors.
32.
33. Source: U.S. Veterans Benefits Administration
Cost savings achieved thanks to reduced follow-up
of customers after simplification of language
$44,000,000
34.
35. Australians are blind or vision impaired. A further
3.5 million Australia’s have a physical disability.
350,000
Source: Vision Australia
42. • New website launched
in 2015, focused on
helping residents
complete tasks online
43. • 64 online forms were
created (including
council clean up
requests, leisure
centre memberships,
child care applications,
bin request forms and
event RSVPs)
50. Source: Western Australian Electoral Commission, 2015
Non-compulsory voting
• Voter turn-out is declining.
• Only 27.5% in recent WA elections.
• WA Electoral Commission called for
“online voting” to boost engagement.
51. Source: Local Government Satisfaction Survey, 2015
Compulsory voting
• “Community consultation and
engagement” satisfaction fell for first
time since 2012.
• Improvement: Road maintenance,
consultation and making decisions in
the community’s best interests.
52. Use of social media in Australia
Australians that use some form of social media at least once a day
18 - 29 79%
30 - 39 64%
40 - 49 49%
50 - 64 37%
65+ 17%
Source: Sensis Social Media Report 2015
54. • The availability of social media
means there’s a power flip
• Anyone has a voice that can
reverberate as far as a
community will carry it, with
spending a cent
• More than every before,
Councils need to engage early
and frequently with their
community
56. • By leveraging the
online channel, Ryde
was able to reach a
whole new segment of
the community and
engage in a more
meaningful way
57. • Rather than simply
consulting its
community around key
project, Ryde gives
residents full visibility
of all council projects,
from inception to
delivery
58. • A map-view helps
residents understand
what’s happening in
their area and
increases engagement
with locals
59. • From early stages
through to complete
projects, residents
have full visibility of
what their rates
contributes to
60. • By allowing residents
to submit private
feedback or publicly
comment on selected
projects, Ryde was
able to generate
healthy conversation
from a broad range of
stakeholders
61. • By sharing project
successes with its
community, Ryde
helps residents
genuinely feel involved
in their community
65. Use of government services & info online
Have you accessed central government information or transactional
services online within the past year?
46% Online and have used a government transaction online
8% Online and have accessed government information online
28% Online and have not used government information or transactions online
6% Offline and willing to get online
12% Offline and unwilling to get online
Source: Digital Landscape Research, Gov.UK 2012
66. of people are already using or willing
to use government services online
88%
67. Benefits for Users
What are your reasons for using government services online?
Source: Digital Landscape Research, Gov.UK 2012
Saves time
Clear and easy to use
I could do it outside office
hours
Less hassle than the phone
85%
62%
61%
55%
70. • Since 2012,
information and
services from more
than 300 separate
departments have
been moved to
Gov.UK
71. • So far, Gov.UK has
digitised 808 popular
and widely accessed
services!
72. • Gov.UK has made
data about the uptake
of its services publicly
available.
73. • Gov.UK is continually
evaluating and
building additional
services. Australian
Federal Government
has launched a Digital
Transformation Office
in the hopes of
mirroring Gov.UK’s
success
74. Most people over 65 prefer digital services, and those that
don’t have told us that they feel they are too hard to find, non
user-friendly and too complicated.
Source: Australian Digital Transformation Office, July 2015
75. What about Local Gov?
Municipal websites are the digital front door to a city -
a place for sharing information, conducting business,
and collecting feedback about what residents want
and need.