As most NHS Trust’s advance in their commitment to deliver high quality services such as those illustrated by the Service Improvement Programme, it is essential the organisation is able to support good quality services through well informed decision making for services users and carers.
This whitepaper looks at ways in which Trusts can improve how they share knowledge and work collaboratively towards the main goal; quality patient care.
How Do You Improve Data Skills and Data Literacy in your Business?Bernard Marr
Data literacy should be a priority for every organization. Investing in data skills and data literacy is critical for all companies today. Most companies have a deficit in data skills that should be addressed as quickly as possible. There are several ways to improve data skills and data literacy in your business.
How Do You Improve Data Skills and Data Literacy in your Business?Bernard Marr
Data literacy should be a priority for every organization. Investing in data skills and data literacy is critical for all companies today. Most companies have a deficit in data skills that should be addressed as quickly as possible. There are several ways to improve data skills and data literacy in your business.
The Data Operating System: Changing the Digital Trajectory of HealthcareDale Sanders
This is the next evolution in health information exchanges and data warehouses, specifically designed to support analytics, transaction processing, and third party application development, in one platform, the Data Operating System.
Implementing an enterprise architectureKevin Kempton
Implementing Enterprise Architecture methods into a telecommunications company. Outlines the constraints, options, and problems with today's telecommunications company and how to use EA to break down silos and make an organization uniform in managing the EA structure.
Our annual review of 11 publicly held global technology consulting firms indicates a soft Q4 in 2018, with HLS business growth dropping below overall company growth. HCL continued to be an exception, growing at an impressive 18.56% on a YoY basis, Wipro’s struggles with the HPS acquisition may be bottoming out. The HLS business could be headed for a breakout year in 2019. Find out about their financial performance, mergers and acquisitions, customer wins, strategic partnerships, new product initiatives and leadership announcements in this edition of the WITCH report.
We're evolving the Digital Design Standard and seeking feedback. Please be mindful that these are concepts only and have not been formalised. The Standard is a part of the Digital Design System, which is designed to help people in NSW Government create great digital services.
Help Desk (ERP) Manage Requests and Task of an EnterpriseThe Digital Group
Helpdesk allows Employees to place ERP request get it approved without delay. It also helps in task management and keeping track of its progress. Historical data helps to improve the quality of work.
Monitoring and Measuring SharePoint to Guarantee Your ROIChristian Buckley
Whether on-premises or online, the business value of SharePoint can be hard to articulate to your management team if you are not taking the time to monitor and measure. This session identifies what is available out-of-the-box in SharePoint and in Office 365, how Microsoft uses telemetry and analytics to improve the platform, and options available for identifying your ROI by using these tools and more.
Let’s face it; technology can be confusing. And it doesn’t help when the jargon all sounds the same — intranet, extranet… internet vs. extranet. That's why we’re here to clear up a bit of the confusion and set the record straight on intranet vs. extranet.
A business is, in essence, a vast collection of knowledge and information. It's what's behind the creation of benchmark products and services, and it exists as a web of insights and ideas shared by staff. It's in your documentation—your manuals, guidelines, lists, databases, memos, and files. And it's also in the minds of your team members, as the expertise you need to capture to enhance your business. Knowledge is power, and when properly harnessed, it fuels a successful company.
Technology has had a tremendous impact on knowledge management (KM), inspiring the development of robust software platforms to leverage KM strategies. Knowledge management software continues to evolve in response to new demands and challenges.
Let's look at 15 emerging knowledge management trends that are changing the course of knowledge management software.
In today’s world, major setback for any organization is volume of data being created, stored, distributed, published, accessed, protected, preserved for audit and compliance purpose. Teams working on these documents are spread across the Globe. It becomes challenging to collaborate without creating duplicate data, protecting it from unauthorized access, searching relevant and up-to-date information, protecting a data loss, protecting information distribution using means such as email.
The Work Ahead in Healthcare: Digital Delivers at the Frontlines of CareCognizant
The pandemic has clarified the role and value of digital technologies and approaches for healthcare providers, according to our recent study. Providers are using AI and intelligent machines to personalize care and change how care is delivered.
Foster Moore® prepared a white paper for the recent meeting of the National Association of Secretaries of State (NASS). It looks at the reasons that Secretaries of State might consider when going digital.
Peter Rasmussen, MD, Medical Director for Distance Health at Cleveland Clinic and Paddy Padmanabhan, CEO Damo Consulting Inc. shared 'Digitally Transforming Patient and Caregiver Experiences' at HIMSS 2019 on Feb 15th at Session 309. The session described the key elements of an enterprise digital transformation strategy, Illustrated success in digital transformation with the Distance Health program (Cleveland Clinic’s Telehealth Program), and discussed the key learnings from the ongoing digital transformation at the Cleveland Clinic
Virtual Organization, Advantages of Virtual Organization, Disadvantages of Virtual Organization, HUMAN RESOURCE ISSUES IN VIRTUAL ORGANIZATION, TALENT MANAGEMENT, Work-life Balance, Six Sigma, HR Six Sigma Process
The Data Operating System: Changing the Digital Trajectory of HealthcareDale Sanders
This is the next evolution in health information exchanges and data warehouses, specifically designed to support analytics, transaction processing, and third party application development, in one platform, the Data Operating System.
Implementing an enterprise architectureKevin Kempton
Implementing Enterprise Architecture methods into a telecommunications company. Outlines the constraints, options, and problems with today's telecommunications company and how to use EA to break down silos and make an organization uniform in managing the EA structure.
Our annual review of 11 publicly held global technology consulting firms indicates a soft Q4 in 2018, with HLS business growth dropping below overall company growth. HCL continued to be an exception, growing at an impressive 18.56% on a YoY basis, Wipro’s struggles with the HPS acquisition may be bottoming out. The HLS business could be headed for a breakout year in 2019. Find out about their financial performance, mergers and acquisitions, customer wins, strategic partnerships, new product initiatives and leadership announcements in this edition of the WITCH report.
We're evolving the Digital Design Standard and seeking feedback. Please be mindful that these are concepts only and have not been formalised. The Standard is a part of the Digital Design System, which is designed to help people in NSW Government create great digital services.
Help Desk (ERP) Manage Requests and Task of an EnterpriseThe Digital Group
Helpdesk allows Employees to place ERP request get it approved without delay. It also helps in task management and keeping track of its progress. Historical data helps to improve the quality of work.
Monitoring and Measuring SharePoint to Guarantee Your ROIChristian Buckley
Whether on-premises or online, the business value of SharePoint can be hard to articulate to your management team if you are not taking the time to monitor and measure. This session identifies what is available out-of-the-box in SharePoint and in Office 365, how Microsoft uses telemetry and analytics to improve the platform, and options available for identifying your ROI by using these tools and more.
Let’s face it; technology can be confusing. And it doesn’t help when the jargon all sounds the same — intranet, extranet… internet vs. extranet. That's why we’re here to clear up a bit of the confusion and set the record straight on intranet vs. extranet.
A business is, in essence, a vast collection of knowledge and information. It's what's behind the creation of benchmark products and services, and it exists as a web of insights and ideas shared by staff. It's in your documentation—your manuals, guidelines, lists, databases, memos, and files. And it's also in the minds of your team members, as the expertise you need to capture to enhance your business. Knowledge is power, and when properly harnessed, it fuels a successful company.
Technology has had a tremendous impact on knowledge management (KM), inspiring the development of robust software platforms to leverage KM strategies. Knowledge management software continues to evolve in response to new demands and challenges.
Let's look at 15 emerging knowledge management trends that are changing the course of knowledge management software.
In today’s world, major setback for any organization is volume of data being created, stored, distributed, published, accessed, protected, preserved for audit and compliance purpose. Teams working on these documents are spread across the Globe. It becomes challenging to collaborate without creating duplicate data, protecting it from unauthorized access, searching relevant and up-to-date information, protecting a data loss, protecting information distribution using means such as email.
The Work Ahead in Healthcare: Digital Delivers at the Frontlines of CareCognizant
The pandemic has clarified the role and value of digital technologies and approaches for healthcare providers, according to our recent study. Providers are using AI and intelligent machines to personalize care and change how care is delivered.
Foster Moore® prepared a white paper for the recent meeting of the National Association of Secretaries of State (NASS). It looks at the reasons that Secretaries of State might consider when going digital.
Peter Rasmussen, MD, Medical Director for Distance Health at Cleveland Clinic and Paddy Padmanabhan, CEO Damo Consulting Inc. shared 'Digitally Transforming Patient and Caregiver Experiences' at HIMSS 2019 on Feb 15th at Session 309. The session described the key elements of an enterprise digital transformation strategy, Illustrated success in digital transformation with the Distance Health program (Cleveland Clinic’s Telehealth Program), and discussed the key learnings from the ongoing digital transformation at the Cleveland Clinic
Virtual Organization, Advantages of Virtual Organization, Disadvantages of Virtual Organization, HUMAN RESOURCE ISSUES IN VIRTUAL ORGANIZATION, TALENT MANAGEMENT, Work-life Balance, Six Sigma, HR Six Sigma Process
How Can a SharePoint Solution Help Your BusinessSunil Jagani
Document on introduction to sharepoint, its features and How Can a SharePoint Solution Help Your Business? you can visit http://www.alliancetek.com/collaboration-tools.html for More Information on SharePoint.
Business case for deploying online collaboration across organisational bounda...David Terrar
Pollyanna Jones of NHS England & David Terrar of Agile Elephant, introduced by John Glover of Kahootz, use the NHS England futureNHS platform as a case study story for implementing an effective collaboration solution across silos, teams and organisational boundaries. The story shows:
* How the Department of Health and their Arm’s-Length Bodies are using a shared service arrangement to improve team working and stakeholder engagement across the UK health sector
* The potential, drivers and enablers that are necessary for success and the impending blockers and pitfalls with advice as how to overcome them.
* Where to start, how to educate your staff, and an understanding as to how to select and drive benefit from collaboration tools across the value chain
* How to tap into the collective knowledge and expertise of your stakeholders to foster a sense of shared purpose and community involvement
* Building a solid business case. Where the value and ROI of collaboration tools could lie as your organisation looks to improve team working with external parties and across organisational boundaries.
Connected, Committed and Collaborative: How an Engaged Workforce Drives SuccessHCLSoftware
Engagement is essential for attaining primary organizational goals and achieving thousands of daily successes. However, increasing the level of engagement and collaboration in an organization is no trivial matter. Existing employee communication and collaboration solutions often need to be revised, creating various problems. Transform your business with HCL Connections, which offers employee engagement, focuses on productivity, and promotes participation. Learn More: https://www.hcltechsw.com/connections
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Cognizant
To remain competitive, businesses must enhance productivity through a connected enterprise set of solutions. We offer a roadmap and set of tools for insuring that Gen-Now workers obtain the stateless, limitless and boundaryless computing that they need and expect in an always-on digital business world.
I have been drinking from a virtual fire hose since joining my most recent technology company, Anametrix, a cloud-based digital analytics innovator. A whole new book opened for me on how digital analytics can both increase top line revenue and reduce spend by shining a very bright flashlight into marketing efforts.
We are all painfully aware of the data explosion problem. In 2011, the Gartner Group stated that information volume collected by businesses today is growing at a minimum 59% annually. The rapid adoption of social media has also caused customer data to explode in the last few years, creating entirely new challenges for marketers. It is now imperative for organizations to think differently to accommodate the variety, volume, and velocity of their growing customer-related data.
This is where my recent experiences come in: I have personally seen how digital analytics can harness the power of massive amounts customer-related data. It can literally simplify the accelerating complexity by providing deep visibility – as well as clarity – into the effectiveness of various marketing efforts, across both online and offline channels.
I will now outline the role of IT and CFO in adopting cloud-based digital analytics solutions, discuss the benefits as well as challenges of moving to this emerging category, and provide some illustrative examples on how digital analytics can transform your marketing organization.
This presentation contains followings:
What is Enterprise Mobility?
Why Enterprise Mobility for your Organization?
How Enterprise Mobility increase your ROI?
Case Study
How PureLogics can help your organization?
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
2. Business Case
Executive Summary
As most NHS Trust’s advance in their commitment to deliver high quality
services such as those illustrated by the Service Improvement
Programme, it is essential the organisation is able to support good
quality services through well informed decision making for services users
and carers.
This whitepaper looks at ways in which Trusts can improve how they
share knowledge and work collaboratively towards the main goal; quality
patient care. Amongst other things we will show how SharePoint can
meet the following QIPP objectives:
• Quality and Recovery
Ensure staff have access to the latest, legitimate information
informing better decisions on patient care, leading to quicker
recovery times.
• Improving Outcomes
Improvements to outcomes can be achieved through numerous
means, which can include ensuring staff have access to the latest
policies and procedures, guidance on best practice, and
outcomes from research.
• Process Automation and Audit
Process automation is a great way to improve productivity and
ensure compliance and auditability. We will show you the
relevant features in SharePoint 2013 and the latest versions of
Nintex Workflow.
“All those who work on the frontline should be thinking carefully, and
imaginatively, about how we can do things differently. The QIPP process is
a home for this in the NHS and the way that we can implement the best
and brightest ideas across the service. As the Prime Minister said: ‘Don’t
hold back – be innovative, be radical, challenge the way things are done.”
Andrew Lansley, Secretary of State for Health – 2 July 2010.
1
SharePoint; Quality, Innovation, Productivity, and Prevention
Q
3. Business Case
2
• Electronic Document Management (EDM)
Version control and robust security for access are mandatory
requirements for any healthcare organisation. SharePoint
includes document management, providing you with a secure
way to manage your sensitive information
• Sustain and develop new services
Place your Trust in a strong position with respect to
commissioning, paving the way for the future.
• Workforce
Productivity gains must be made to ensure Trusts can
demonstrate value for money for the services they provide. One
of the greatest advantages any collaborative tool offers is its
ability to automate manual processes.
• Knowledge Management
Sharing of information and knowledge is a critical success factor
in any Trusts commitment to the Service Improvement
Programme. We’ll look at new collaboration tools to facilitate
team work and improve patient care.
Why Healthcare leaders
need to move away from a Silo mentality
There are three main sources of information currently existing in most
Trusts, the Intranet, network file shares and e-mail. These three disparate
applications are used independently of each other, resulting in silos of
information, no real means of verifying the integrity of documents,
laborious processes to search for relevant information or people, and a
lack of modern technology whereby information can be presented
according to relevance.
In line with the QIPP (Quality Innovation Productivity and Prevention)
challenge, Trusts are committed to lean working. That is, removing
unnecessary administrative overheads to optimise the Trust’s workforce
and thereby enable staff to focus their time and energy towards client
care. Much of this can be achieved by providing ready access to relevant
information and knowledge, building clinical networks to allow sharing of
best practice, and by using technology to support efficient ways of
working.
NEW
4. Image Source: http://www.improvement.nhs.uk
Business Case
3
This strategic outline case for SharePoint covers three main sources of
information currently existing in most Trusts, namely the Intranet,
network file shares and e-mail. These three disparate applications are
used independently of each other, resulting in duplication of information
across Trusts, no real means of verifying the integrity of documents,
laborious processes to search for relevant information or people, and a
lack of modern technology whereby information can be presented
according to relevance.
Moreover, lack of integration across current information systems
prohibits staff from sharing information and knowledge across the Trust,
that is, across directorates and professional groups. There is also a
“boundary” around Trusts’ existing information sources, in the sense that
partner organisations who work collaboratively with the Trust such as
GPs, CCGs, PCTs and Local Authorities have no real means of accessing
key Trust information relevant to them for example policies and
procedures, or updates on key programmes or initiatives, other than
through e-mail.
Many procedures are still largely manual; they are reliant on people
remembering to submit information, in the right place, at the right time,
and to the right person. Examples of these are audits, recruitment,
payroll, Human Resources, Finance, I.T. etc. This reliance on manual
processes inevitably leads to errors, carries an administrative burden, and
can result in poor use of manpower.
5. Business Case
While most existing intranets will offer some opportunity for staff to
obtain information from a known location, chances are it has either
approached the end of its useful life or has grown uncontrollably,
becoming unstructured, unreliable and performing badly.
In summary, if a Trust wants to make the required efficiency savings,
develop and deliver new ways of working to support best quality care,
and position itself for the future by demonstrating and promoting its
achievements, it must work towards the following:
In 2013 many of our clients’ intranets will become powerful
communication and collaboration tools for connecting users with
information, and users with other users. A new concept of intranet
beyond the mere management of documents and processes. Traditional
static and centralised intranet is evolving to become both decentralised
and collaborative.
We must also talk here about the concept of “social” intranets. Far from
this referring to staff posting funny pictures and comments all day, Social
Intranet has been proven to increase staff productivity and teamwork.
To help address the above, Raona believe that Trusts would benefit
from a platform such as Microsoft SharePoint
4
• Improving access to, and sharing of, knowledge and information,
both within the organisation, and externally with its partners
• Automate and streamline processes to collect and process data
and information with minimum effort to support lean working
• Deploy good collaboration tools to encourage participation
and harvesting of new ideas
Your Intranet can change with SharePoint 2013
1 to 1
Static Intranet
1 to "many"
Dynamic Intranet
"many" a "many"
Social Intranet
6. Business Case
At Raona, we are ready to help our clients evolve their intranets from static
or dynamic intranets to intranets which inspire teamwork and inform
better patient care. As always, the success is not just in applying the
adequate technology, but also consists in how it is applied.
The purpose of this document is to highlight technological and functional
features that will make meeting the QIPP challenge possible. The contents
of this document are the result of analysis carried out by our experts
during the early adoption programme of these technologies to which only
a few privileged Partners have had access. We will see many important
changes and new features in the world of intranets thanks to the launch of
the new version of SharePoint, Windows 8 and other complimentary
solutions provided by Raona.
5
User experience
A totally new look & Feel, more
visual, clean and simple, in line with
the new Windows 8 operating
system. Compatible with most mobile
devices and browsers.
• Mobility.
• Multi-device - Multi-browser
• MyCo.
• Components and viewers.
"made by Raona"
Web Content Management
New tools for facilitating information
management when you use your
SharePoint as a web platform.
• Multilingual.
• Cross-site publishing.
• SEO strategy.
Collaboration Spaces
New tools are appearing for site
level collaboration to facilitate the
exchange of information and
working in teams.
• One Note Integration
• Project Newsfeed
• Task Timeline
• Site Mailbox
• Areas & Workspaces
My Social Intranet
SharePoint 2013 incorporates
powerful social communication tools
to connect users to the information
on your Intranet and with other
users.
• Follow.
• Microblogging.
• My Newsfeed.
• Communities.
• PiuPoint. Compliance & Governance
New tools are incorporated to assist
compliance with legal regulations and
to facilitate SharePoint management.
• Centralised management of policies.
• eDiscovery.
• Self Service Site Creation.
• Sharing.
• Governance Plan.
Applications and productivity
A new marketplace is created
SharePoint Store from where users can
download countless applications.
Important improvements are
incorporated into the BI, search and
workflow area.
• SharePoint Store.
• Skydrive-Pro.
• Search.
• Workflows in SharePoint .
• Business Intelligence.
• Nintex Worklow for SharePoint 2013.
7. Business Case
The Structure of the NHS is changing. Some organisations such as Primary
Care Trusts (PCTs) and Strategic Health Authorities (SHAs) will or have been
abolished with new organisation such as Clinical Commissioning Groups
(CCGs) taking their place.
These changes mean that more organisations need to work together, in
some cases these are newly formed groups who know nothing about each
other. For example, local authorities will be taking on a larger role,
assuming responsibility for budgets for Public Health. Health and
Wellbeing Boards will have to encourage integrated working between
commissioners of services across health, social care, public health, and
children. They will also be encouraged to work more closely with other
health and care providers, community groups and agencies, using their
knowledge of local communities to tackle challenges such as smoking,
alcohol and drug misuse and obesity.
It seems that not a day goes by where there isn’t some new initiative to
engage on a wider scale to improve Public Health. No bad thing, but
historically, interdepartmental communication and collaboration has
proved challenge enough without expanding this to the public, public
health bodies, other healthcare professionals, local government, the
voluntary and community sector and many more.
There are many examples of NHS Trusts and partner organisations working
in new and innovative ways to improve their communities’ health and
reduce health inequalities, however the overriding message seems to be
that is difficult to spread good practice into new areas because people say
their area are “too different”.
Now that we have looked at some of the new features around “sharing”
and working in a new way, please allow us to look at some context around
using SharePoint to meet the QIPP challenge
6
The Importance of Communities
Community 1
communityResources
Community 2 Community 3
Wall Wall
Area Area Area Area
Workspace Workspace
Workspace
Wall
Area
Area
Area
Workspace
8. * http://www.nhsconfed.org/Documents/1000697_QIPP_final_report_101208.pdf
Business Case
The QIPP agenda remains high profile within the NHS, i.e. Quality, Inno-
vation, Prevention and Productivity. A publication * (Kike, pon un asteris-
co aquí, y abajo de la página pones el link que hay abajo en azul), by the
NHS Confederation on Back Office Efficiency and Management as part of
the QIPP challenge reported the following:
With developments in commissioning GPs (CCGs) will hold a much
stronger role in this arena. Trusts will need to collaborate and engage in
dialogue with multiple interested parties, effectively, and efficiently. A
demonstrable means of promoting its achievements to ensure existing
services are sustained and new business secured is crucial.
Freedom of Information (FOI)
Current filing systems are disparate across directorates, with few stan-
dards for version control. An orderly filing system, enabling easy identifi-
cation of documents, with true version control and good search facilities
will help the Trust to meet FOI requests efficiently, within statutory time
limits, and with integrity.
Care Quality Commission (CQC)
All Trusts must comply with the requirements of the CQC, and as such,
requires a tool that will support:
• Robust data gathering for evidence to support compliance with
core standards.
• Compliance with policies and procedure
“Workflow - Workflow is a process tool which delivers the right work to the
right people at the right time and, in doing so, optimises the processing
time within your operations. Workflow solutions manage, distribute and
monitor work as it progresses through pre-defined business processes and
therefore assist with the efficient running of an organisation’s operations.
Workflow enables a range of benefits including process visibility – which is
essential for tracking progress and improvement. The benefit of workflow
technology is that it streamlines and simplifies clinical and business proces-
ses, connecting providers directly to the information they need – where,
when, and how they need it. By managing care transitions and information
gaps between diverse systems, departments and facilities, workflow techno-
logy can deliver crucial patient information with speed, efficiency and logic.
It bridges the gap between the business and the clinicians.”
7
Strategic case - National context
QUIPP
9. Business Case
Currently, much of the above is accomplished using manual processes. A
tool that enables automatic notifications to be issued to relevant staff
when a document is near expiration will help ensure policies (or indeed
any documents) are kept up-to-date. Similarly, automating some of the
steps associated with action plans and the ability to prompt and track
actions on-line will go a long way towards strengthening governance.
The Information Revolution
Liberating the NHS - An Information Revolution published recently,
highlights the need for good quality information, that is relevant and
accessible, and establishing an environment where using information to
build knowledge becomes the norm.
Strategic Case Local context
With the QUIPP headings in mind, Trusts objectives must be to:
Quality and Recovery
Collaboration is a critical success factor in any Trusts commitment to the
Service Improvement Programme.
Implementing a new recovery model will require colleagues to readily
communicate with each other across a variety of professional groups, and
geographical boundaries, share latest ideas and examples of good
practice, and obtain feedback quickly. Using familiar means of
communication that is web-based with the ability to search for the right
How does SharePoint help support Trusts objectives?
• Improve the quality of the services, we deliver, underpinned by the
recovery approach (Quality and Recovery)
• Develop and deliver a modern model of service provision within
appropriate building environments (Modern services)
• Support existing services to thrive and become more competitive to
encourage participation and harvesting of new ideas
• Develop the capacity and capability of the workforce to deliver our
vision and strategic objectives, while operating efficiently and effectively
(Workforce)
• Grow and develop mental health knowledge and practice and its
application for current and future generations (Knowledge Management)
8
10. Business Case
people and engage in dialogue for example through blogging, along with
the capability to push information targeted to the relevant audience will
make a significant contribution to this requirement, while allowing the
momentum of new and innovative ideas to be retained.
Improving Outcomes
Improvements to outcomes can be achieved through numerous means,
which can include ensuring staff have access to the latest policies and
procedures, guidance on best practice, and outcomes from research.
The use of dashboards can also help support improvement in outcomes by
highlighting progress with particular initiatives, and alerting staff to
changes required in the configuration of services if certain areas are shown
to be weak. The Trust is in the early stages of developing an in-house
dashboard solution. Ideally, these would be available from a common user
interface, reducing the need for additional training, while taking
advantage of the ability to push information that is relevant to staff.
Audit can also be a valuable source of evidence which can demonstrate
both the strengths and weaknesses of services. Electronic forms and
workflows, and on-line surveys can both be used to support audit.
Electronic Document Management (EDM)
The primary objective of any EDM project is to convert paper documents
to an electronic format, which in turn, requires an efficient document
management system to maximise the benefits electronic documents can
offer. Version control and robust security for access are mandatory
requirements for any document management system. SharePoint includes
document management, which in turn can provide access to historical
documents which can inform the best way forward for the future.
Sustain and develop new services
Noting the innovative nature of the Service Improvement Programme, the
Trusts would benefit from the capability to publish its services and
outcomes both internally and externally to its key stakeholders. In turn, this
would improve transparency, placing Trusts in a strong position with
respect to commissioning, paving the way for the future.
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11. Business Case
Workforce
A standard and consistent document library available through a web
browser, together with excellent search capabilities, not only releases staff
time to find information, but will widen access to relevant documenta-
tion, which can further support training and encourage cross fertilisation
of ideas without overwhelming staff through information overload.
Productivity gains must be made to ensure Trusts can demonstrate value
for money for the services they provide. One of the greatest advantages
any collaborative tool offers is its ability to automate manual processes.
For example, intelligent forms can be created, with users being prompted
to select data from drop down lists, and through business rules, the form
is passed to the correct person for processing. The status of the process
can be monitored through audit trails, and staff can be confident they
have submitted the correct information, and to the correct person.
Electronic workflows can also help reduce mistakes, and reduce the time
taken to chase after and correct errors; and taken one step further, can
facilitate the electronic uploading of information to other systems (e.g.
Electronic Staff Record (ESR)) thereby removing the need for manual
transcription.
It should be noted that this concept of automating workflows can apply
to both standard procedures, and to actions resulting from meetings,
workshops or consultations.
As with any development programme, new proposals inevitably involve
documents, discussions and approvals, often over a large population
dispersed over a wide geographic area. Strong version control will help
ensure consistency and currency of information with clarity on the status
of the document (including approval status) thereby avoiding risks
associated with miscommunication, while the ability to review documents
collaboratively can reduce travel, and offer staff far greater flexibility and
more time in their working day to focus on the true nature of their job.
Equally, through the use of modern technology and collaborative soft-
ware, staff can benefit from up-to-date skill set, enhancing staff develop-
ment opportunities. Collaborative software can also support action
learning sets, allowing staff to come together on-line to share their
experiences without the need to travel for face-to-face meetings .
Finally, increased participation in Trust events and consultation processes
through the use of on-line discussion forums or surveys, can give staff
the confidence that their voice has been heard.
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12. Business Case
Knowledge Management
Sharing of information and knowledge is fundamental to knowledge
management. A good knowledge management strategy requires the
following:
• System to capture and share new ideas and information
• Ability to connect people with common interests
• Ability to find information according to relevance
• Informed decision making by integrating information into a
single trusted source
Reflecting on the current challenges facing most NHS Trusts in relation to
retrieving and using information to maximum effect, to help staff perform
day-to-day duties and to build knowledge to support the Trust going
forward, there are key areas where improvements can be made.
The key areas for improvement are summarised as follows:
• Reduce the administrative overhead to collect, store, retrieve and
dispose of information
• Access to information, that is relevant to the user, through a
common user interface, from a trusted source
• Compliance with governance arrangements through policy
controls such as retention schedules and notifications of updates
and expiration
• Ability to engage in dialogue with colleagues regardless of the
geographical location
• Managing the technical overhead to maintain information sources
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Summary of Benefits
13. 8
Business Case
For the purposes of analysis, the above are described more fully in the table below:
Productivity
Overhead in
technical support
Governance (compliance)
Isolated mobile workers
Up to date skillset for staff
Partnership Working
Effective organisation
through streamlined
processes
•Time to retrieve and maintain information such as documents through i)
intelligent and intuitive search facilities ii) single information source using a
common user interface and iii) accessing information according to relevance
•Time to find the right people through intelligent searches and a single
information source (staff directory)
•(Reduce) need to travel through on-line document reviews for MS Word
documents and MS PowerPoint presentations
•Administrative overhead through integrated information systems, and
reduced need to transcribe information
•Workload to create on-line forms (no more paper forms or programming)
•Avoidance of multiple departmental systems and databases, most notably an
Electronic Document Management System EDM (reader for scanned clinical
notes)
•Turn-around time to provide users with access to relevant document libraries
•Eliminate costs to maintain a legacy system
•Governance through true version control for documentation, and a central
repository for policies and procedures
•Compliance with procedures through automated workflow management
and alerts
•Staff are trained in use of modern technology, facilitating staff development
•Access to information, for external parties e.g. PCTs, CCGs and Local
Authorities.
•Collaboration and sharing of good practice through on-line discussion, and
communities of practice
•Standardised data collection through intelligent forms, reducing errors in data
entry and delays in authorisation
•Proactive approach through dashboard facilities and managing risks effectively
•Access to information and on-line dialogue
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Benefit Description
14. Business Case
There are potential cash savings, improved governance and improved
operation to be gained from automating business processes. Most NHS
Trusts’ administration is currently distributed across the Trust. Adoption of
a collaborative tool with automated processes will see a minimum of 2
hours of time being saved for each staff member per week and this
saving will rise considerably for those heavily engaged in administrative
duties such as processing forms and transcribing data. This cumulative
saving has the potential to consolidate and rationalise the administrative
effort across the Trust as a whole, thereby introducing potential cash
releasing benefits.
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15. About
Raona is a multinational company specialising
in custom software development and
consultancy. Wth offices in London, Spain and
Argentina, we help our clients pinpoint where
technology can really provide more value. We
considerourselvesaboutiquecompanythanks
to our high level of specialisation in Microsoft
technologies.
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