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Performance Manglement! How to Ruin an Employee
The document discusses how contradictions between employees' mindsets and their experiences at work can hinder performance. It identifies 14 aspects of organizational support that can either reinforce or undermine employee expectations, mobility, and credibility. Mistakes made in addressing these aspects can lead to negative perceptions and disengagement from employees.
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- 1. Performance Manglement! Howto Destroy a Perfectly Good Employee Without Really Trying © 2014 Malcolm Ryder / archestra research
- 2. Five Easy Pieces Performance is a measure of an actual achievement compared to an expected achievement. Aside from hostility, the strongest force working against an employee’s performance is contradiction between the employee’s mindset and the employee’s actual experience. The more contradiction is experienced, the less likely the employee will "perform well”. Contradiction can surface in five general issues by which the employee assesses their place in the company. Goals Missions Publicity Worth Prizes Advice Wages Roles Teams Projects Evaluations Supervision Workload Permissions Tasks Support Opportunity Attention Purpose © 2014 Malcolm Ryder / archestra research
- 3. The Double-edged Standard You would think that with 14 different ways to reinforce the things employees need, companies could get pretty confident that they can get the “resourcefulness” they need from an employee. But the same 14 things are chances for the organization to screw up, and that’s a lot of chances. Doing a bad job on any of them has an after-effect that will widen the gap between the employee’s actual versus desired expectations, mobility and credibility in the sustained environment given to them for work. 1. Goals 2. Missions 3. Publicity 4. Prizes 5. Advice 6. Wages 7. Roles 8. Teams 9. Projects 10. Evaluations 11. Supervision 12. Workload 13. Permissions 14. Tasks
- 4. Employee Self-Help Startingwith the initial hire of the employee, organizational expectations, organizational mobility and organizational credibility are in a predictable relationship over time. Mobility helps to resolve insecure or diminishing expectations by giving the employee, if necessary, a chance to “farm” the environment… Credibility makes the employee’s targets attractive and viable, which provides incentive for exercising mobility. If employees can help themselves succeed against organizational challenges, they need this linkage of relationships to allow them to avoid, resolve or prevent contradictions. But when organizations make mistakes that undermine the expectations, mobility or credibility, they can trigger or exacerbate other mistakes that breed further contradiction and push an employee towards a rogue or indifferent mentality.
- 5. CREDIBILITY especially regardingwhether the employee feels the company functions beyond lip-service MOBILITY especially regarding the chance for the employee to reposition, rearrange, or reinvent chances to produce work with self-satisfaction EXPECTATIONS especially regarding the company’s demonstration of endorsement for the employee’s self-identity Goals Missions Publicity Worth Prizes Advice Wages Roles Teams Projects Evaluations Supervision Workload Permissions Tasks Support Opportunity Attention Purpose Things That Can Backfire What the Backfires Undermine What the Employee Needs the Company To Demonstrate © 2014 Malcolm Ryder / archestra research
- 6. How the WorstCase Scenario gets “Worst” Damages like these can result from any blend of immediate or cumulative (remembered) observations (perceptions) by the employee. Negative development is non-linear and organic, possibly with low detectable presence. © 2014 Malcolm Ryder / archestra research
- 7. What can gowrong 1. Goals 2. Missions 3. Publicity 4. Prizes 5. Advice 6. Wages 7. Roles 8. Teams 9. Projects 10. Evaluations 11. Supervision 12. Workload 13. Permissions 14. Tasks irrelevant speculative insincere unfair uninformed capped under-scoped unfamiliar weak pro forma disproportionate excessive inadequate mismatched Employee encouragement Examples of mistakes Negative development is non-linear and organic, probably cumulative and possibly with low detectable total presence. Contradictions of actuals vs. expected are destructive. © 2014 Malcolm Ryder / archestra research
- 8. © 2014 MalcolmRyder / archestra research mryder@malcolmryder.com