PELAKSANAAN + Link-link MATERI Training "CUSTOMER SATISFACTION SURVEY (Survei KEPUASAN PELANGGAN)"
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Pemateri: Kanaidi, SE., M.Si., cSAP HP. 0812 2353 284 WA. 0877 5871 1905 e-mail : kanaidi63@gmail.com ----------------------------------------
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PELAKSANAAN + Link-link MATERI Training "CUSTOMER SATISFACTION SURVEY (Survei KEPUASAN PELANGGAN)"
- 1. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 1 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 1 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 1 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 1 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 1 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level PELAKSANAAN TRAINING Online, 6-7 April 2021
- 2. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 2 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 2 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 2 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 2 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 2 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 3. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 3 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 3 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 3 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 3 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 3 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Bersama Peserta … Saat PEMBUKAAN ACARA Training “Survei KEPUASAN PELANGGAN“ Bersama Karyawan PT PAM Lyonnaise Jaya (PALYJA) Jakarta Online, 06 - 07 April 2021
- 4. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 4 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 4 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 4 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 4 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 4 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Narasumber (Kanaidi, SE., M.Si) … Saat PEMAPARAN MATERI Training “Survei KEPUASAN PELANGGAN“ Bersama Karyawan PT PAM Lyonnaise Jaya (PALYJA) Jakarta Online, 06 - 07 April 2021
- 5. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 5 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 5 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 5 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 5 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 5 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Bersama Peserta … Saat DISKUSI MATERI Training “Survei KEPUASAN PELANGGAN“ Bersama Karyawan PT PAM Lyonnaise Jaya (PALYJA) Jakarta Online, 06 - 07 April 2021
- 6. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 6 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 6 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 6 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 6 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 6 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Bersama Peserta … Saat Penjelasan Detail Materi Training “Survei KEPUASAN PELANGGAN“ Bersama Karyawan PT PAM Lyonnaise Jaya (PALYJA) Jakarta Online, 06 - 07 April 2021
- 7. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 7 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 7 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 7 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 7 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 7 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Bersama Peserta … Saat PEMAPARAN MATERI Training “Survei KEPUASAN PELANGGAN“ Bersama Karyawan PT PAM Lyonnaise Jaya (PALYJA) Jakarta Online, 06 - 07 April 2021
- 8. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 8 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 8 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 8 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 8 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 8 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Saat Penyampaian KESAN & PESAN Peserta Training “Survei KEPUASAN PELANGGAN“ Bersama Karyawan PT PAM Lyonnaise Jaya (PALYJA) Jakarta Online, 06 - 07 April 2021
- 9. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 9 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 9 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 9 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 9 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 9 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Bersama Peserta … Saat PENUTUPAN ACARA Training “Survei KEPUASAN PELANGGAN“ Bersama Karyawan PT PALYJA - Jakarta Online, 06 - 07 April 2021
- 10. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 10 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 10 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 10 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 10 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 10 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level • Persaingan yang semakin ketat menyebabkan perhatian dan orientasi pada kepuasan pelanggan menjadi tujuan utama setiap bisnis. • Survey kepuasan pelanggan terhadap produk atau jasa yang disediakan perusahaan harus dilakukan serta dikaji secara rutin, karena menyangkut pertumbuhan dan perkembangan perusahaan. DESKRIPSI Training
- 11. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 11 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 11 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 11 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 11 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 11 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Deskripsi … • Mengingat dengan terciptanya kepuasan pelanggan dapat memberikan manfaat pada Perusahaan, antara lain: a. Hubungan yang harmonis antara perusahaan dengan pelanggan. b. Pelanggan akan memberikan rekomendasi pada rekannya secara Word of Mouth (WoM). c. Terciptanya loyalitas pelanggan sehingga transaksi berulang kembali. d. Reputasi perusahaan dan persepsi pelanggan semakin positif di mata pelanggan. e. Laba yang diperoleh perusahaan dapat meningkat. • Informasi aktual mengenai ekspektasi atau harapan pelanggan dan persepsi pelanggan terhadap produk atau jasa yang kita tawarkan sangat dibutuhkan sebagai dasar tindakan perbaikan atau perubahan untuk mengeliminasi ketidaksesuaian yang telah menimbulkan ketidakpuasan pelanggan.
- 12. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 12 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 12 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 12 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 12 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 12 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level • Untuk itu sudah sepantasnya dipahami secara mendalam oleh para pelaku usaha/bisnis dan segenap karyawan, terutama yang mengemban tugas di bidang marketing dan selling, serta pelayanan terhadap pelanggan, • Pelatihan ini akan menyajikan kepada para peserta materi-materi training yang komprehensif tentang teknik survey kepuasan pelanggan berikut analisis statistiknya, agar perusahaan memiliki informasi dalam pengambilan langkah-langkah strategis. Deskripsi …
- 13. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 13 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 13 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 13 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 13 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 13 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Agar peserta dapat memahami secara komprehensif materi yang diberikan, maka digunakan beberapa aspek metodologi pembelajaran, antara lain : • Penyajian/penyampaian materi secara online, dengan dukungan aplikasi tertentu & multimedia, • Games & Simulation / role-play, • Mendiskusikan dan mengevaluasi permasalahan dengan model case discussion, terkait CUSTUMER SATISFACTION Suervey – Era Digital 4.0 dalam prakteknya di Perusahaan. • Evaluasi pada akhir pelatihan mencakup kedalaman materi training, manfaat & efektifitas training, serta rekomendasi dari peserta. METODE TRAINING
- 14. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 14 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 14 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 14 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 14 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 14 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Materi-Materi TRAINING
- 15. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 15 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 15 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 15 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 15 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 15 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level CUSTOMER SATISFACTION SURVEY https://www.slideshare.net/KenKanaidi/linklink- materi-training-customer-satisfaction-survey-survei- kepuasan-pelanggan
- 16. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 16 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 16 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 16 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 16 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 16 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Link-Link MATERI CUSTOMER SATISFACTION SURVEY
- 17. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 17 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 17 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 17 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 17 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 17 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Tujuan Survei KEPUASAN PELANGGAN Customer Satisfaction Survey Training https://www.slideshare.net/KenKanaidi/tujuan -pelaksanaan-survei-kepuasan-pelanggan- customer-satisfaction-survey Link MATERI … click di …
- 18. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 18 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 18 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 18 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 18 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 18 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Changing CUSTOMER BEHAVIOR https://www.slideshare.net/KenKanaidi/changi ng-customer-behavior-training-survey- kepuasan-pelanggan Link MATERI … click di …
- 19. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 19 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 19 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 19 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 19 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 19 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Mengenali HARAPAN PELANGGAN https://www.slideshare.net/KenKanaidi/meng enali-harapan-pelanggan-service-excellence- training-survey-kepuasan-pelanggan Link MATERI … click di …
- 20. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 20 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 20 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 20 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 20 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 20 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Mengenal Berbagai METODE SURVEI Customer Satisfaction Survey Training https://www.slideshare.net/KenKanaidi/meng enal-berbagai-metode-survey-training-survey- kepuasan-pelanggan Link MATERI … click di …
- 21. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 21 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 21 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 21 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 21 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 21 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Prinsip Dasar PELAKSANAAN SURVEI Customer Satisfaction Survey Training https://www.slideshare.net/KenKanaidi/prinsi p-dasar-pelaksanaan-survey-tahapan-survey- kepuasan-pelanggan Link MATERI … click di …
- 22. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 22 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 22 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 22 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 22 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 22 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Faktor Penentu KEPUASAN PELANGGAN Customer Satisfaction Survey Training https://www.slideshare.net/KenKanaidi/faktor- penentu-kepuasan-pelanggan-training-survey- kepuasan-pelanggan Link MATERI … click di …
- 23. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 23 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 23 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 23 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 23 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 23 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Berbagai Bentuk Survei KEPUASAN PELANGGAN Customer Satisfaction Survey Training https://www.slideshare.net/KenKanaidi/berba gai-bentuk-surveyterkait-dgn-kepuasan- pelanggan Link MATERI … click di …
- 24. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 24 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 24 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 24 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 24 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 24 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Menentukan UKURAN & PERHITUNGAN https://www.slideshare.net/KenKanaidi/mene ntukan-ukuran-dan-perhitungandalam- customer-satisfaction-survey Customer Satisfaction Survey Training Link MATERI … click di …
- 25. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 25 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 25 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 25 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 25 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 25 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Analisis Deskriptif & UJI STATISTIKA Customer Satisfaction Survey Training https://www.slideshare.net/KenKanaidi/analisi s-deskriptif-dan-uji-statistikapada-survey- kepuasan-pelanggan Link MATERI … click di …
- 26. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 26 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 26 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 26 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 26 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 26 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Writing and Managing Sustainability Reporting Writing and Managing Sustainability Reporting Project Modeling, Valuation, Settlement & Operation Writing and Managing Report https://www.slideshare.net/KenKanaidi/penuli san-dan-penyusunan-laporan-survey- kepuasan-pelanggan Customer Satisfaction Survey Training Link MATERI … click di …
- 27. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 27 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 27 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 27 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 27 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 27 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Redrafting and Checking (Make Your Writing Better) 27 Customer Satisfaction Survey Training https://www.slideshare.net/KenKanaidi/redraf ting-and-checking-atas-laporan-survey- kepuasan-pelanggan Link MATERI … click di …
- 28. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 28 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 28 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 28 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 28 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 28 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level MATERI LENGKAP (DETAIL) nya: • Untuk LENGKAPnya penjelasan semua MATERI … Ikuti TRAINING yang kami selenggarakan.
- 29. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 29 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 29 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 29 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 29 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 29 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level RESPON & KESAN PESERTA
- 30. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 30 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 30 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 30 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 30 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 30 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level RESPON & TANGGAPAN PESERTA …. Materi-materi dalam workshop/pelatihan ini dipandang oleh peserta sangat lengkap dan bermanfaat. Dalam pelaksanaannya : • Cara penyajian materi yang sangat menarik, • dilengkapi juga dengan contoh-contoh perhitungan dan analisisnya, serta diulas juga dengan tip-tip solusi pemecahannya. • Tersedianya waktu yang leluasa untuk diskusi yang melibatkan para peserta secara langsung. RESPON & KESAN PESERTA
- 31. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 31 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 31 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 31 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 31 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 31 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Penyampaian materi oleh Narasumber/ Pemateri dipandang oleh peserta sangat bagus dan berkesan, yaitu : • disampaikan secara runtut dan sistematis, • disampaikan dengan bahasa sehari-hari yang terasa mudah untuk dipahami oleh para peserta, • Penyampaiannya dipandang sangat inspiratif dan memotivasi bagi para peserta. • terlebih lagi di sela-sela penyampaian materi dengan gayanya yang khas juga diselingi dengan jok-jok (humor- humor) segar, sehingga acara ini terasa hidup dan membuat para peserta tertarik secara antusias untuk mengikuti sesi demi sesi kegiatan workshop/pelatihan. RESPON & TANGGAPAN PESERTA ….
- 32. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 32 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 32 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 32 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 32 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 32 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Pelatihan Terkait SEBELUMNYA
- 33. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 33 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 33 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 33 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 33 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 33 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 34. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 34 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 34 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 34 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 34 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 34 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 35. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 35 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 35 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 35 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 35 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 35 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 36. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 36 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 36 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 36 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 36 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 36 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 37. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 37 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 37 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 37 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 37 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 37 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level di Roxy Mas Jakarta (setiap Sabtu, selama bulan April-Juli 2015)
- 38. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 38 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 38 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 38 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 38 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 38 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 39. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 39 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 39 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 39 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 39 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 39 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 40. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 40 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 40 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 40 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 40 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 40 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 41. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 41 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 41 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 41 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 41 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 41 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 42. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 42 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 42 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 42 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 42 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 42 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 43. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 43 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 43 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 43 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 43 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 43 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 44. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 44 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 44 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 44 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 44 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 44 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 45. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 45 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 45 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 45 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 45 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 45 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 46. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 46 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 46 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 46 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 46 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 46 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 47. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 47 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 47 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 47 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 47 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 47 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 48. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 48 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 48 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 48 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 48 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 48 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 49. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 49 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 49 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 49 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 49 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 49 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 50. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 50 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 50 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 50 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 50 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 50 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 51. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 51 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 51 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 51 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 51 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 51 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level
- 52. Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 52 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 52 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 52 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 52 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 4/12/2021 52 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level www.slideshare.net/kenkanaidi (Narasumber) www.ken-spektakuler.blogspot.com e-mail: kanaidi63@gmail.com atau kanaidi@yahoo.com Fax. 022-4267749 HP. 0812 2353 284 WA. 0877 5871 1905 www.antawijaya.com