The document discusses several topics related to industrial and organizational psychology, including employee engagement, job satisfaction, organizational commitment, and communication. Employee engagement refers to being energetic, dedicated, and enthusiastic about work. Job satisfaction is influenced by overall satisfaction and specific facets like pay and promotion opportunities. Organizational commitment involves accepting company goals and wanting to remain with the organization. Effective communication in organizations can be undermined by impression management, mistrust, and lack of information sharing. Nonverbal cues supplement verbal messages to emphasize meaning.
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Bahan kuliah 8 - 9 Psikologi Industri.pptx
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Industrial psychology
oleh
Dr Steve Sudjatmiko
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Employee
Engagement
• Energetic
• dedicated,
• enthusiastic about
their jobs
• committed to their
work
• committed to
organization,
• Motivated
• productive,
• and positive
Effects of Jobs on Workers Performance
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Job
Satisfaction
Organization
Commitment
Employee
Engagement
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Job Satisfaction
• Global approach:
• Overall satisfaction with a
job that is important
• complete satisfaction is
more than the sum of
separate job
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Job Satisfaction
• Facet approach
• People vary
• pay is important for one
worker, but not for another.
• promotion is important for
lower-level managers but
not for leaders.
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Organization Commitment/
Company loyalty
• Accept the organization’s goals and
values
• Willingness to do more for the
organization, and
• Desire to remain with the
organization
Job
Satisfaction
Employee
Engagement
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Organization Commitment/
Company loyalty
Job
Satisfaction
Employee
Engagement
Fairness
Organization
Values
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Job
Satisfaction
Employee
Engagement
Fairness
1. Fairness in Performance
management
2. Merit Pay – based on
contribution
3. Profit sharing
4. Employee ownership
program
5. Flexible Time
6. Well being
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Highly engaged
Disengaged Non engaged
Sabotage
Put in time but
No more
Great ideas
Do more than
required
Do things
without being asked
Ask good friends
To join
Just so so ideas
Not offering ideas
Unless asked
9 – 20%
55 – 75%
5 – 25%
Negative energy
Want to leave And take
others with them
Ready to leave
Steal time for
Personal needs
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Employee Stresses
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Employee Stresses
Causes of
1. Work Overload
2. Work underload / underutilization
3. Job Ambiguity (task is not clear)
4. Lack of control
5. Physical working condition
6. Organizational Change
7. Interpersonal problem
8. Harassment
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Why some people are stresses
Others are not?
(Hard driving vs relaxed)
Type A VS Type B
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Type A
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COMMUNICATION
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Model
Dari
Komunikasi
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Non Verbal Communication
Pengganti verbal communication (terutama di saat bising):
• Nodding to show approval
• shaking your head in disagreement
• gesturing for a person to come closer
• go away
Mendukung verbal messages:
• tone of voice,
• facial expressions, and
• body movements to emphasize what we are
saying.
• Pounding fist on the table while voicing
disagreement
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Mengapa Communication Breakdown
1. People learn to present oneself in a
favorable light to get ahead in the company.
2. In hiring interviews, job applicants are
concerned with impression management,
leading to a total mismatch between a
worker’s skills and abilities and the job
requirements.
3. In competitive organizational settings, an air of
mistrust of others may arise. As a result, verbal
messages may not be entirely believed
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Mengapa Communication Breakdown
4. Mistrust often present in organizations
with a history of not honest and open with
employees.
5. Employees’ feelings of defensiveness,
when criticized or questioned.
6. Tendency to under-communicate: assume
that everyone has access to the same
information and possesses the same
knowledge.
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Three factors determine the pattern of communication
: friendship, usage, and efficiency.
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