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Industrial psychology
oleh
Dr Steve Sudjatmiko
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Employee
Engagement
• Energetic
• dedicated,
• enthusiastic about
their jobs
• committed to their
work
• committed to
organization,
• Motivated
• productive,
• and positive
Effects of Jobs on Workers Performance
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Job
Satisfaction
Organization
Commitment
Employee
Engagement
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Job Satisfaction
• Global approach:
• Overall satisfaction with a
job that is important
• complete satisfaction is
more than the sum of
separate job
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Job Satisfaction
• Facet approach
• People vary
• pay is important for one
worker, but not for another.
• promotion is important for
lower-level managers but
not for leaders.
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Organization Commitment/
Company loyalty
• Accept the organization’s goals and
values
• Willingness to do more for the
organization, and
• Desire to remain with the
organization
Job
Satisfaction
Employee
Engagement
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Organization Commitment/
Company loyalty
Job
Satisfaction
Employee
Engagement
Fairness
Organization
Values
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Job
Satisfaction
Employee
Engagement
Fairness
1. Fairness in Performance
management
2. Merit Pay – based on
contribution
3. Profit sharing
4. Employee ownership
program
5. Flexible Time
6. Well being
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Highly engaged
Disengaged Non engaged
Sabotage
Put in time but
No more
Great ideas
Do more than
required
Do things
without being asked
Ask good friends
To join
Just so so ideas
Not offering ideas
Unless asked
9 – 20%
55 – 75%
5 – 25%
Negative energy
Want to leave And take
others with them
Ready to leave
Steal time for
Personal needs
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Employee Stresses
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Employee Stresses
Causes of
1. Work Overload
2. Work underload / underutilization
3. Job Ambiguity (task is not clear)
4. Lack of control
5. Physical working condition
6. Organizational Change
7. Interpersonal problem
8. Harassment
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Why some people are stresses
Others are not?
(Hard driving vs relaxed)
Type A VS Type B
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Type A
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COMMUNICATION
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Model
Dari
Komunikasi
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Non Verbal Communication
Pengganti verbal communication (terutama di saat bising):
• Nodding to show approval
• shaking your head in disagreement
• gesturing for a person to come closer
• go away
Mendukung verbal messages:
• tone of voice,
• facial expressions, and
• body movements to emphasize what we are
saying.
• Pounding fist on the table while voicing
disagreement
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Mengapa Communication Breakdown
1. People learn to present oneself in a
favorable light to get ahead in the company.
2. In hiring interviews, job applicants are
concerned with impression management,
leading to a total mismatch between a
worker’s skills and abilities and the job
requirements.
3. In competitive organizational settings, an air of
mistrust of others may arise. As a result, verbal
messages may not be entirely believed
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Mengapa Communication Breakdown
4. Mistrust often present in organizations
with a history of not honest and open with
employees.
5. Employees’ feelings of defensiveness,
when criticized or questioned.
6. Tendency to under-communicate: assume
that everyone has access to the same
information and possesses the same
knowledge.
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Three factors determine the pattern of communication
: friendship, usage, and efficiency.
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Bahan kuliah 8 - 9 Psikologi Industri.pptx

  • 1. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Industrial psychology oleh Dr Steve Sudjatmiko
  • 2. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Employee Engagement • Energetic • dedicated, • enthusiastic about their jobs • committed to their work • committed to organization, • Motivated • productive, • and positive Effects of Jobs on Workers Performance
  • 3. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Job Satisfaction Organization Commitment Employee Engagement
  • 4. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Job Satisfaction • Global approach: • Overall satisfaction with a job that is important • complete satisfaction is more than the sum of separate job
  • 5. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Job Satisfaction • Facet approach • People vary • pay is important for one worker, but not for another. • promotion is important for lower-level managers but not for leaders.
  • 6. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 7. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Organization Commitment/ Company loyalty • Accept the organization’s goals and values • Willingness to do more for the organization, and • Desire to remain with the organization Job Satisfaction Employee Engagement
  • 8. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Organization Commitment/ Company loyalty Job Satisfaction Employee Engagement Fairness Organization Values
  • 9. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Job Satisfaction Employee Engagement Fairness 1. Fairness in Performance management 2. Merit Pay – based on contribution 3. Profit sharing 4. Employee ownership program 5. Flexible Time 6. Well being
  • 10. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Highly engaged Disengaged Non engaged Sabotage Put in time but No more Great ideas Do more than required Do things without being asked Ask good friends To join Just so so ideas Not offering ideas Unless asked 9 – 20% 55 – 75% 5 – 25% Negative energy Want to leave And take others with them Ready to leave Steal time for Personal needs
  • 11. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 12. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Employee Stresses
  • 13. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Employee Stresses Causes of 1. Work Overload 2. Work underload / underutilization 3. Job Ambiguity (task is not clear) 4. Lack of control 5. Physical working condition 6. Organizational Change 7. Interpersonal problem 8. Harassment
  • 14. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Why some people are stresses Others are not? (Hard driving vs relaxed) Type A VS Type B
  • 15. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Type A
  • 16. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 17. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 18. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 19. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 20. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level COMMUNICATION
  • 21. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Model Dari Komunikasi
  • 22. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 23. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 24. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 25. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 26. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Non Verbal Communication Pengganti verbal communication (terutama di saat bising): • Nodding to show approval • shaking your head in disagreement • gesturing for a person to come closer • go away Mendukung verbal messages: • tone of voice, • facial expressions, and • body movements to emphasize what we are saying. • Pounding fist on the table while voicing disagreement
  • 27. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Mengapa Communication Breakdown 1. People learn to present oneself in a favorable light to get ahead in the company. 2. In hiring interviews, job applicants are concerned with impression management, leading to a total mismatch between a worker’s skills and abilities and the job requirements. 3. In competitive organizational settings, an air of mistrust of others may arise. As a result, verbal messages may not be entirely believed
  • 28. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Mengapa Communication Breakdown 4. Mistrust often present in organizations with a history of not honest and open with employees. 5. Employees’ feelings of defensiveness, when criticized or questioned. 6. Tendency to under-communicate: assume that everyone has access to the same information and possesses the same knowledge.
  • 29. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 30. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level
  • 31. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Three factors determine the pattern of communication : friendship, usage, and efficiency.
  • 32. Click to edit Master title style • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level