This document provides a summary of Peggy Thatcher's experience and qualifications. She has over 30 years of experience in retail management, including as a Store Manager for David's Bridal and Disney Stores. She has a track record of success opening new store locations, training employees, resolving conflicts, and achieving sales goals.

1. Peggy Thatcher
11607 Grove dr, Yucaipa, CA 92399
Home: 909 790-9139 • Cell: 909 731-7140
mpthatcherfamily@yahoo.com
Store Manager adept at communicating company mission and directives. Clearly explains the
reasons behind store policies and procedures to foster employee compliance. Also equipped with
extensive experience in retail management and sales. Employs excellent leadership skills and
multi-tasking strengths.
Retail inventory management
Store opening and closing procedures
Store operations
Recruiting and interviewing
Conflict resolution skills
Sales professional
Outstanding communication skills
Promoted to Store Manager or upper management after 6 months in all retail positions.
Interviewed many people and successfully staffed a number of stores for the Disney company
and David's Bridal with new store locations.
Ranked Top 10 in Customer Service a number of Quarters for these companies
Store Management , 09/2003 to 09/2014
David's Bridal - Redlands, C A
Addressed customer inquiries and resolved complaints.Opened a new store location and assisted
in recruiting and training new staff.Directed and supervised employees engaged in sales,
inventory-taking and reconciling cash receipts.Completed a series of training sessions to advance
from Assistant Manager to Store Manager.
Reorganized the sales floor to meet company demands.Fulfilled customer shipping needs using
UPS and USPS methods.Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Staffed 2 asst. and 15-25 employees at any given time depending on seasons. Responsible for 3
different types of payroll such as "Labor" controlling expenses through work line in alterations
dept. "Sales" through plan achievement each week, and "Support" payroll for shipping and
receiving merchandise.
Store Manager, 08/1995 to 09/2003
Disney Stores - Montclair, C A
Delivered excellent customer service by greeting and assisting each customer.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash
receipts.
Completed weekly schedules according to payroll policies, staff total 2 asst. and 15-25 sales and
stock personal depending on season.
Worked closely with the district manager to formulate and build the store brand.Contributed to
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE

2. merchandising ideas at team sale meetings.
Store manager, 06/1993 to 09/1995
Perry Ellies/fragrance International Co. - Cabazon, C A
Managed and staff 2 locations at outlet area.Stocked and restocked inventory when shipments
were received.
Completed weekly schedules according to payroll policies, Staffed 1 asst. and 10-12 sales
associates for these locations.
Trained all new managers on store procedures and policies.
Dept.Mrg/Buying position, 11/1984 to 09/1993
Harris/Gottschalks Company - Redlands, C A
Seasonal hire. Promoted to Asst. Mrg.of ready to wear, and from there promoted to Dept. Mrg.
of many areas throughout my career with company.
Promoted to Asst.Buyer of children and toy area from 1988-1990, and moved over to the Shoe
buying office from 1990-1993
High School Diploma: general, 1979
Yucaipa High - Yucaipa, ca, San Bernadino
graduated with a 3.8
EDUCATION