This position description outlines the role and responsibilities of an HR & General Administrator. The role provides administrative support to the human resources and learning & development functions, as well as general administrative support across the broader business. Key responsibilities include maintaining accurate employee records, coordinating recruitment activities, managing learning & development programs, and assisting with general office administration duties. The ideal candidate will have a bachelor's degree in human resources or equivalent experience, strong attention to detail, and the ability to work effectively across teams.

1. POSITION DESCRIPTION
Position Title HR & General Administrator Functional Auth HRM Auth
Reports to HR Director Date of approval Date of approval
Function HR Signature Signature
Award stream Mercer Ref No 120.100.350 Award Level
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Role Purpose
To provide administrative and operational support to the Human Resources and L&D functions to enable the achievement of Departmental objectives, and to
provide general administrative support to the broader business.
Key Challenges
 Substantial organisational change and growth
 Lack of common systems, processes and practices
 Underdeveloped organisation management frameworks and processes
Key Result Areas
1. HR process support
2. L&D process support
3. Business support
4. Document management
5. People and culture

2. Position Description: HR & General Administrator
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KRA 1. HR process support
Accountabilities Capabilities
 Ensure employee records are up to date and accurate in order to
meet employee, organisation and statutory requirements and
entitlements
 Ensure letters of offer, employment contracts/variations and other
employment documentation is prepared accurately and with due
urgency
 Ensure the HRIS is maintained and data is accurate and up to
date at all times
 Administer psychological tests to new starters as part of the
recruitment process
 Ensure welcome packs and induction programs are prepared in
consultation with line managers as part of the on-boarding
process for new employees
 Provide a high level of operational and administrative support to
the HR Director and Manager with aspects of the recruitment
process
 Ensure payroll, superannuation and insurance providers are kept
up to date regarding employee data and administrative matters
 Coordinate Superannuation Committee Meetings in conjunction
with IOOF and act as Committee Secretary
 Identify opportunities for process improvement and devise
implementation processes
 Demonstrates understanding of key components of the recruitment process, including construction
of Letter of Offer, Employment Contract, and use of Position Descriptions
 Demonstrates ability to manage the logistics of the recruitment process, including liaison with
candidates, agencies, test providers and venues
 Demonstrates insight into the importance of candidate care in managing the employer brand, and in
engaging candidates as new employees
 Demonstrates strong familiarity with all systems used in the engagement of a new starter
 Demonstrates willingness to review and improve HR processes, to generate improved outcomes
and efficiencies
 Demonstrates strong minute taking skills in support of key internal committee meetings
 Demonstrates ability to gather and present data in a meaningful way – in areas such as recruitment,
WHS, employee demographics and turnover
 Demonstrates accuracy and attention to detail in the use of HR systems and data management
processes
KRA 2. L&D process support
Accountabilities Capabilities
 Ensure the L&D Calendar is easy to use, available to all who
require access, up to date, and linked with all other calendars to
ensure effective long term event booking
 Ensure all training program presenters and facilitators have all
training events booked into calendars at the earliest possible
time, and that all bookings in calendars are up to date
 Ensure all new Representatives are enrolled in appropriate New
Representative Training programs
 Demonstrates understanding of New Representative training program procedures
 Demonstrates high levels of attention to detail in managing logistics and bookings for training
programs
 Demonstrates understanding of Medicines Australia CEP processes
 Demonstrates high levels of efficiency in managing calendars
 Demonstrates high levels of personal accountability for L&D process effectiveness and ease of use

3. Position Description: HR & General Administrator
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 Ensure all New Representative Training program logistics are
undertaken – including travel and accommodation for attendees
and room booking and catering for the event
 Ensure training room is set up as required
 Coordinate Medicines Australia CEP enrolment, records
management and verification of completed training, and ensure
payment as modules are completed
 Ensure all new Representatives are enrolled in the LMS courses
and quizzes
 Process invoices for L&D expenditure as required
KRA 3. Business support
Accountabilities Capabilities
 Ensure HO mail to Representatives is dispatched weekly
 Relieve Receptionist during lunch or as required
 Assist broader office administration team in general office and
kitchen cleaning and tidying duties
 Ensure franking of mail prior to sending
 Demonstrates willingness to assist in broader office support duties
 Demonstrates strong team orientation, with a ‘can do’ attitude especially at times of high work load
KRA 4. Document management
Accountabilities Capabilities
 Ensure preparation of HR / L&D documents as required
 Ensure filing and archiving of documents according to MPL
protocols
 Organise distribution of training materials as required
 Demonstrates ability to prepare documents to a high level of quality
 Demonstrates attention to detail
 Demonstrates high levels of process discipline
 Demonstrates high levels of customer responsiveness
KRA 5. People and culture
Accountabilities Capabilities
 Ensure MPL values are clearly demonstrated
 Maintain confidentiality of existing and prospective MPL
employees at all times
 Ensure highly effective cross functional working
 Ensure internal enquiries are responded to with due urgency
and in line with HR policy and process
 Demonstrates MPL Values in all aspects of day to day work
 Demonstrates willingness to assist others especially in times of high work volume
 Demonstrates highly effective communication skills

4. Position Description: HR & General Administrator
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Person Specification
Professional
Experience
Required
 Experience in supporting HR / L&D processes
Desirable


Education/
Academic
Qualifications
Required
 Bachelor Degree, Major / sub Major in HR (or equivalent)
Desirable


Key Working
Relationships
Internal
 HR / L&D team

External
 Recruitment agencies
