Payal Chopra seeks a management position where she can utilize her expertise in team management, project support, German language skills, and customer service. She has over 10 years of experience in project management, transition management, team leadership, and client services roles. Her experience includes managing projects, teams, budgets, and client relationships for companies like Accenture and Tata Consultancy Services. She is skilled in project management tools and methodologies with a focus on quality, productivity, and meeting service level agreements.

1. Name:
Payal Chopra
CAREER OBJECTIVE
To obtain a management position in an Organization where I can effectively utilize my professional expertise in
team management, project/transition/migration support, German language and customer service for “achieving
organization goals in best possible way by challenging the status quo for continuous improvements impacting
efficiency, revenue, growth and cost”.
PROFESSIONAL PROFILE
Organization: Accenture Private Limited
Duration: June 2014 to December 2014
Designation: PMO Lead
Work Profile: Lead-Project Management Office (PMO)
• Assist the Project manager in handling daily activities
• Solely responsible for maintaining Project Share Point List for incidents/issues raised, assigning the
issues to appropriate technical team and managing the administrative task from the list
• Organize & lead daily and monthly calls to analyze the project SharePoint issues/incidents with the
entire team, assigning new tasks to the team, keeping track of the progress
• Prepare and maintain weekly and monthly status reports, Dashboards & Charts and update the same
to the management
• Sending weekly task list to the Project manager and senior manager
Organization: Tata Consultancy Services
Duration: Feb 2007 to June 2014
Designation: Manager
Work Profile 1: Project Management Office (PMO) Jan 2012 –
June 2014
• Responsible for project billing, preparing invoices, sending invoices to respective Finance managers of
140 countries, in market research domain
• Maintain & track payment status, following up with clients for payments
• Assist Business Relationship Manager in handling daily activities
• Prepares and maintains weekly and monthly status reports and update the same to the management
• Handles tasks like reviewing, maintaining and highlighting the changes in the project health reports
Work Profile 2: Transition Management Office Transition Manager Sep
2010 – Dec 2011
• Worked as transition lead for client processes of Asia Pacific region in market research domain
• Assist senior transition lead in preparing project plan, ensured adherence to project plan and its
timelines
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: D-10th
Floor, Tower 5,
Banyan Garden, Lai Chi Kok,
Hong Kong
: +852 98121927
:payal.desai83@yahoo.co.in

2. • Publish project status report, project documentation and progress reports
• Prepare weekly deck, handling client calls for project status review and maintaining MOM Action item
tracker
• Provide support to the operation team across all the regions for understanding TCS-Transition
Methodology. facilitated Transition Methodology awareness session for Team Leaders and Delivery
leads
• Maintain all the client projects on TRON (tool for transition online) and ensuring documentation
compliance
Work Profile 3: Team Leader – Germany Report Services Team Oct 2008 – Sep 2010
• Managed ClPO process of 6 members and reporting & charting process of 18 members
• Responsible for driving Quality of the team, managing KPIs, FMEA, MIS, Project status reports,
Dashboard and meeting Service Levels (SLAs)
• Identify, allocate and manage resources required in fulfilling the business plans in terms of delivery &
customer expectations
• Handling Daily/weekly/monthly process healthstatus update calls
• To provide both technical & business guidance and German Language support to the team, resolve
process queries, internal/external escalations, skills building, manage team feedback/performance
management and team appraisals
• Liaison with Onsite Engagement Managers for Customer relationship management
• Updating management team & client with Project status reviews, Project management reviews, weekly
and monthly SLAs, Quality reviews & RCA presentations
Work Profile 4: Client Service Representative Language Expert Feb 2007 –
Oct 2008
• Responsible for purchase order placement in MSMS module for Dow Chemicals
• Inquire spot market price & availability as requested by the stakeholder
• Provided German language support to the team
• Trained and mentored 12 new team members
Organization: Robert Bosch engineering & Business solutions Ltd
Duration: Oct 2005 to Jan 2007
Designation: German language expert Process executive
• Worked in the shared servicesaccounts payable department
• Provided German language support to the team
• Worked as single point of contact between Bosch Germany and Bangalore, handling customer calls,
email interactions, process related issues and escalations
• Processing accounts payable Invoices for the German clients in SAP
• Responsible for productivity, aging and TAT for the team
• Doing reconciliation for Intercompany vendors
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3. Organization: M.S University of Vadodara & Gujarat University of Ahmadabad
Duration: May 2005 to Oct 2005
Designation: Visiting Lecturer
• Worked as visiting faculty in Gujarat University of Ahmadabad
• Worked as lecturer in M.S. University of Vadodara, German language department
EDUCATIONAL QUALIFICATION
• B2.2 course from Max Mueller Bhavan, Bangalore (May 2013 to Aug 2013- 90% class toper)
• Master of Arts (M.A) in German Language & Literature from M.S University of Vadodara (2003 to 2005
- 69% class toper)
• Bachelors of Arts (B.A) in German Language as Major subject from M.S University of Vadodara (2000
to 2003 - 75% class toper)
• Grundstufe 3 (B1) from Max Mueller Bhavan, Pune (Oct 2003 to Dec 2003 - 80%)
• Grundstufe 2 (A2) from Max Mueller Bhavan, Pune (Jun 2004 to Aug 2004 - 90%)
OTHER KEY PROJECTS
1. International/Onsite travel Deputation as Knowledge Transfer Lead for Process transition/migration
2. NIS Get-Well Plan of automated reports as per client requirements for process improvement
3. SPS (Structured Problem Solving) project – reduced first pass error rate from 13% to 4%
4. FMEA (Failure Mode Effect Analysis) project – prepared structured FMEA for 2 processes (German-
Reporting & charting And Client service reporting)
5. Undergone “Herculean”-SIX SIGMA quality training and got awarded for the productivity improvement
Project
AREAS OF EXPERTICE
Operational Processes Transition/Migration support Team management
Client Interaction & Relationships Project management Support German language expertise
CORE COMPITENCES & INTERPERSONAL SKILLS
• knowledge and experience of managing projects management support activities by implementing latest
project management tools and methodology
• Ability to handle BAU delivery & quality outcomes under time pressures thru good team management
and by implementation of other best practices in the industry
• Comfortable in managing Global Customers having cross functional teams/operations across
geographical regions/poles
• Strong interpersonal skills and able to communicate at all levels
• Ability to effectively priorities and execute tasks in a high pressure environment
• Working knowledge of Operating systems: MS office 2007 (word, excel, PowerPoint, MS Visio, MA
project plan)
PERSONAL INFORMATION
Date of Birth: 1st
March 1983
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4. Marital Status: Married
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