The document contains a profile summary of Raushan Kumar who has over 18 years of experience in IT infrastructure management and service delivery. It details his work history including roles as an operations improvement manager, lean manager, program manager, and site manager for various companies. It also lists his technical qualifications, trainings, and certifications.

1. Flat No. B-403, Pride Pristine,
Ananth Nagar, 3rd Phase,
Electronic City,
Bangalore – 560 100, IN
Cell No. +91 99456 93701
Ph. No.+ 91.80.6711 2853 (Resi.)
E-mail: raushan_kr@hotmail.com
raushankum@gmail.com
Raushan Kumar
Brief Profile:
I have an overall experience of more than Eighteen years in Information Technology. My core competence is in the
area of IT Infrastructure Management (providing solution to the customer as per their business requirement) & Service
Delivery. I have been instrumental in IT service management; planning & implementing IT processes matching management
requirements in the various organizations with which I have been associated. I have been involved in transitions, Project
management & Traditional and E2E Lean implementation (as part of Global Lean Management Program for Atos).
Objective:
Seeking senior executive/strategic position where highly effective IT service management or delivery will add to profitability and
revenue of the organization with utmost quality & customer satisfaction.
Technical Qualification:
B.E. in Electronics & Communications, Bangalore University, Bangalore (1997)
Special Trainings:
E2E on Job consulting Coaching by Mckinsey team (Sept-Dec2013) at Kuala Lumpur
E2E training in Germany (Jan 2014)
Lean Skipper training in Manila (Feb 2014)
Certifications:
Six Sigma Black Belt (June 2015) from Benchmark
Lean Six Sigma Green Belt (Feb 2015) from Benchmark
ITIL Foundation
PMP (Training Completed)
Cisco Certified Network Associate (CCNA) 2.0
Microsoft Certified System Engineer ( MCSE ) on NT 4.0
Microsoft Certified Professional on Windows NT 4.0 ( MCP ) & Windows 2000
Certified Novell Administrator on Netware 4.11 (CNA)
Professional Experience:
Company Name Designation Client Name Period
AtoS India Pvt. Ltd
(Jun 2011 till date)
GBU Ops Improvement Manager /
PMO MS Global Projects, IMEA
Atos IMEA
1st
Oct 2014 till date
Lean Skipper/Project manager
@Germany
(E2E on Backup Restore)
Atos GmbH, Germany
Cloud Services
Apr 2014 till Aug 2014
Supporting ZIP (Zero Incident
Program) from Global Improvement
Team
Siemens India
Jan 2014 till date
Project Manager @ Kuala Lumpur
(E2E on End User Services)
Atos Kuala Lumpur-
ACCA, Brakes, NXP,
Electro Component
Sept 2013 till Dec 2014
Global Program Manager Atos Global Dec 2012 till Sep 2013
Manager UK Tech Arch Team Atos UK
Lean Skipper & Manager @
Voronezh/Moscow, Russia
Atos Managed Services-
WSDS, ICS & BPO team,
July 2012 to Nov 2012
Lean Navigator & Manager Microsoft USA- DC
Team
Jun2012 to July 2012
Lean Navigator & Manager @
Manila, Philippines
Monster & Caesars
Entertainment- SD team
Feb 2012 to May 2012
Lean Navigator & Manager,
Manila, Philippines
MetLife SD Team Nov 2011 to Feb 2012
SIEMENS IT Solutions
& Services Pvt. Ltd.
(Feb 2006 to May 2011)
Regional IT Operations Manager
(South & East India)
Siemens Group of
companies
Feb 2006 to May 2011
Wipro Infotech
(April 2002 to Jan 2006)
Site In-charge The World Bank April 2002 to Aug 2005
Site In-charge PwC Sept. 2005 to Jan 2006

2. Chipsoft Technologies
(P) Ltd. (Oct. 2000 to
Jan 2002)
Customer Support Engineer Perfetti India Ltd. Oct 2000 to Jun 2001
System Administrator ITC Welcome group July 2001 to Jan 2002
INTEC Automation (P)
Ltd.
(Jan. 98 to Sept. 2000)
Customer Support Engineer NTPC June. 98 to April 1999
Customer Support Engineer Pawan Hans Helicopters
Ltd.
June 99 to Sept. 2000
AtoS India Pvt. Ltd.
[Oct 2014 till date] As an Ops Improvement Program Manager (Special Projects)/ GBU Lean Manager
 I am responsible to drive special projects across MS towers like FTE to WU movement, Domain Skill Enhancement
program, Local Automation initiative to minimise manual effort, E2E process alignment with global blueprint etc.
Apart from that I am also responsible to drive Lean initiatives programs in IMEA in coordination with Global lean
PMO.
Responsibilities:
• Derive a process to Ensure skill enhancement for each individual level with each tower/Sub-tower Heads
• Identify & suggest new ideas to MS management with business case for improvement of current way of working
• Regular interaction with top and middle management to ensure the success of such programs
• Once the program is approved then plan & execute with respective tower
• Coordination with local & global to calculate the GWU cost ensuring less cost than FTE in long run
• Identify expected projects/processes to be covered in Lean
• Regular review for sustainability & ensure the capture and savings reported to global on time
• Supporting MS delivery teams in crisis in terms of delivery issues or escalations
[Oct 2011 till Nov 2012 and Sep 2013 till Sep 2014] As a Lean Skipper
 As Lean Navigator/Skipper we deliver step change improvement through transformations at the frontline targeting Quality,
Productivity and Motivation. We also ensure to put in place the basis of continuous improvement like standardization of
work, work packages, work units, KPIs & performance management, Performance reviews, Visual management, Root cause
problem solving processes etc. to improve efficiency & discover new standard processes across the organization.
Responsibilities:
• Be ready to travel to different continent across the globe as per the project assignment from Global Lean Management
• Prepare the context, objective of the project, working mode, project organization and Lean methodology
• Get introduced with the project team, schedule first meetings with different team/managers/Unit Heads
• Introduction about Lean with benefits to customer, Employee, AtoS & Managers and next steps
• Study & analyze waste, variability & inflexibility during the diagnostic phase
• Implementation of Lean in 5 phases- Preparation, Diagnostic, Vision, Implementation & Sustainability
• Use Lean approach for operational transformation (Process efficiency, Performance Management, Mindset & Behaviour and
Organization & skills) which is actually voice of the customer
• Implement Lean not only on the project, it should be the change of mindset to Lean thinking which is continuous
improvement
Achievements:
o Selected by Lean Chief to re-join Lean specially for E2E work with Mckinsey at Kuala Lumpur
o End to End discovery lean wave in Kuala Lumpur for EUS (On-boarding process and AD & Password reset activities)
o Highest potential saving of 12.7% in short term CEE region out of 20% of total realistic potential
o Selected by Lean Management as Lean Skipper after completion of first two Lean waves
o Successful completion of Lean at Manila, Philippines (Monster, Caesars Entertainment, Citizen and Aon Hewitt; Team Size-
171 FTE, 12% in short term out of 30% of potential saving)
o Successful completion of Lean at Manila, Philippines (MetLife SD; Team Size 110 FTE, 28% of total potential saving)
AtoS India Pvt. Ltd.
[Jan 2012 till Aug 2013] As a Global Program Manager
 I am responsible to drive ICS Full Offshore program for Atos globally to ensure most of the high cost resources work can
be offshored to offshore countries. It involves regular follow up meetings with all GBUs & respective offshore country’s
ICS heads. Strategic planning & decision is core competency to deliver this.

3. Responsibilities:
• To discuss & finalize the offshore outlook against PEP target defined by ICS management
• Organize & track the progress on respective transition with offshore countries
• Drive the entire transition project from landing FTE till free up from demand GBU with proper shadowing
• Setting up GCC in offshore countries for different skillset & ensuring utilization of GCC for new projects & L3+ issues
• Planning & execution E2E ICS offshore with GBU’s & Offshore countries
Manager for Technical Architects
• Administrative management of UK TA team & SPOC for additional requirements for Atos UK
• Regular coordination with UK to review the team work & progress on additional requirement
• Hiring for skilled resources as per Atos UK requirement
Siemens IT Solutions & Services Pvt. Ltd.
[Feb 2006 to May 2011] As a Regional Manager (IT Operations)
 I was deputed at SIEMENS, Bangalore, India as a Regional Manager & solely responsible for IT operations and service
delivery for Siemens Operating companies in South & East India & related project management.
Responsibilities at Siemens, India:
• Managing IT service delivery team of 55 engineers leaded by Location Managers/Tower leads responsible for IT services for
more than 6000 users in South & East India.
• Meeting customer & understand the new upcoming project & suggest for cost effective solution and, discuss the service
delivery issues if any, and respective improvement plan on weekly basis.
• Responsible for implementing IT infrastructure related project in Siemens Group which includes project planning, execution,
impact & Risk analysis. Ensuring to get the project completion report with handover document duly signed by customer &
submitted to commercial department for billing.
• Manage & monitor the process document, awareness to the IT staff & continuous improvement by doing the knowledge
sharing & skill enhancement for person & organization growth.
• Setting up individual goals for the project team & help in planning their development activities. Monitor their performance &
optimum utilization of resources to reduce the total cost of operation with utmost quality & accordingly conducting
performance appraisal for the team.
• Review of Service delivery report monthly so that quality of service can be monitored, shared with customer & improved as &
where required.
• Handling the ISO 20K & 27K Audit for Siemens Group IT Service Delivery team.
Achievements:
o Successful completion of Transition project of Siemens Ltd IT Service delivery from IBM to SISL ITS-ORS.
o Successful project completion of establishing IT infrastructure at new building for approx 1000 SISL users which
includes 300+ server shifting.
o Successful implementation of Radius for Authentication for All India Siemens Users.
o Successful completion of SBT IT Infrastructure migration project with Siemens Ltd.
o Actively involved in planning to setup the SAaCon Hub at Singapore for APAC region for SISPL & frequent
coordination with Global team.
o Handling CBO (Client Back office) Migration project for SISPL India. CBO Roll out Manager for India.
Wipro Infotech Ltd., Bangalore, India.
[September 2005 to Jan 2006] As a Site In-Charge
 I was deputed at Price Water House Coopers, Bangalore, India as a Site In-charge. I was responsible for all IT
infrastructure management operations & technical escalations and Lotus Domino Server Administration for Bangalore
location.
Wipro Infotech Ltd., New Delhi, India.
[April 2002 to August 2005] As a Site In-Charge
 I was deputed at The World Bank, New Delhi, India as a Bank Application Specialist & Server Administrator for south
Asia region for almost three & half years. I was an active member for all IT policies & processes of WB for south Asia
region including the knowledge sharing & skill enhancement.
Responsibilities at The World Bank :

4. • Manage & Maintain the IT infrastructure up with 99.9% up time. Coordination with Users & Engineers and taking follow up
from them & handling escalated calls.
• Perform Vendor Management Support, Liasoning activities for equipment which is under warranty/AMC or for any
Systems Dept. requirement.
• Management of User Groups for MS-SMS distribution. Confirm SMS distribution schedule and target users with WB operations.
Schedule package advertisement to clients for software/OS update.
• Coordination with World Bank Network Operation Centre based in Washington D.C. for Server & WAN related issues.
Achievements:
o Successful completion of Transition project of WB IT facility Management from previous organization to Wipro.
o Successful project completion of establishing IT infrastructure at new building for more than 500 World Bank users.
o Selected as The World Bank ISG Member (Information System Global Group) to support worldwide in Night Time
Washington D.C. for remote connectivity. Got the SAP operations & Bank Applications training from World Bank.
o Prepared the process document for IT services at India Country office.
Ex-companies:
1. CHIPSOFT Technology (P) Ltd. [An ISO 9002 Company], New Delhi
[Oct.2000 to Feb. 2002]
Chipsoft is a leading facility management company providing services for IT Infrastructure & Network Management at National
Level.
 System Administrator, ITC Welcomgroup Corporate Headquarter, New Delhi.
[ July 2001 to Jan. 2002]
Job Responsibilities:
1. Responsible for troubleshooting problems regarding Windows NT, e-mail, Lotus Notes, Proxy Server & Norton
Antivirus Corporate Edition to protect the network from any Virus attack.
2. Management of Lotus Notes Domino R5.0.7 Server and client, replication & creation of databases.
3. Senior Team Member for documenting the problem and its solution methodology as a part of Quality plan & QOS of
Network applications.
4. Designing & Implementation of Security Policy in Windows NT 4.0 environment Network.
 System Administrator, Perfetti India Ltd. World leading Italian conglomerate in Confectionary products. (Flagship
Product: Alpenliebe Gumdrop)
[ Oct. 2000 to June 2001 ]
Technologies:
Client End OS & Applications : Windows XP, 9X, Lotus Notes Client 4.X & 5.X, Lotus Domino 4.6
WAN Connectivity: Riverbed, BPA connectivity, VSAT Link Management (Hughes Escorts Communications Ltd).
Job Profile:
1. IT Engineer, Northern Region
2. Plan, Manage, Maintain, Implement, Monitor & test Network System. Providing expertise to end users by installing,
relocating, configuring & troubleshooting PC related hardware and Software
3. Responsible for all types of IT Infrastructure installation like cabling for Voice/Data, upgrade of PC, Servers & OS
4. Managing backup and Disaster recovery initiatives for Databases.
2. INTEC Automation (P) Ltd. [An ISO 9002 Company], New Delhi
[ Jan. 98 to Sept. 2000 ]
As a Senior Engineer (Customer Support & Quality Assurance)
Significant Projects :
I. System Engineer at National Thermal Power Corporation (NTPC), Dadri,U.P.
[June. 98 to April 99]
II. Solely Responsible For Installing & Maintaining the entire IT set-up of PAWAN HANS
HELICOPTERS Ltd., Safdurjung Airport, New Delhi.
[June 99 to Sept. 2000]
 Personal Details :

5. DOB: 30/06/1974 Sex/Marital Status : Male/ Married
Passport No.: F9468265 Valid Upto: 09/08/2016

6. DOB: 30/06/1974 Sex/Marital Status : Male/ Married
Passport No.: F9468265 Valid Upto: 09/08/2016