Andrei Fernandez is seeking a challenging corporate position that utilizes his skills. He has over 4 years of experience in travel and expense accounting, communicating in German and English via email and chat. He also has 2 years of experience as a Japanese interpreter and translator. His skills include proficiency in MS Office, SAP, Oracle applications, and expense reporting systems. He is customer-oriented, meticulous, and able to work effectively in teams.
Highly organized and efficient person, with a thorough and precise approach to sales, which has produced excellent results to date. Able to manage own time effectively, and prioritize workload. Experienced at working to tight deadlines and under considerable pressure. Friendly and approachable with excellent interpersonal and customer relations skills.
Highly organized and efficient person, with a thorough and precise approach to sales, which has produced excellent results to date. Able to manage own time effectively, and prioritize workload. Experienced at working to tight deadlines and under considerable pressure. Friendly and approachable with excellent interpersonal and customer relations skills.
Marvin Lagonera is currently affiliated with ICLEI Southeast Asia Secretariat. He is also a lecturer at the Department of Economics of the Ateneo de Manila University. Lagonera holds a Master's degree in Political Science major in Global Politics from the Ateneo de Manila University and a bachelor's degree in Economics (Honors Program) and Political Science with minor in management from the same university. He was a recipient of the Erasmus Mundus Mobility with Asia scholarship at the University of Warsaw in Poland. He was also a recipient of the ASEAN University Network and Kyoto University (AUN-KU) Joint Masters Research Program. He is interested in research on urban sustainable development and the global political economy.
Marvin Lagonera is currently affiliated with ICLEI Southeast Asia Secretariat. He is also a lecturer at the Department of Economics of the Ateneo de Manila University. Lagonera holds a Master's degree in Political Science major in Global Politics from the Ateneo de Manila University and a bachelor's degree in Economics (Honors Program) and Political Science with minor in management from the same university. He was a recipient of the Erasmus Mundus Mobility with Asia scholarship at the University of Warsaw in Poland. He was also a recipient of the ASEAN University Network and Kyoto University (AUN-KU) Joint Masters Research Program. He is interested in research on urban sustainable development and the global political economy.
1. ANDREI F. FERNANDEZ
Home Address: Culiat, Tandang Sora, Quezon City
Mobile Number: +639163510122
E-Mail Address: andreiffernandez@yahoo.com
EMPLOYMENT OBJECTIVE
To obtain a challenging corporate position that makes best use of acquired skills and allows opportunities for career advancement
PROFILE
• Excellent computer skills, particularly with MS Office applications, SAP, AdviseHR (Oracle), and EOL/GERS
• Language skills: English and Tagalog (fluent), German (intermediate – Level 2, Berlitz assessment), Japanese (intermediate - Level 2, JLPT)
• Over 4 years of experience providing customer support in Travel & Expense Accounting, communicating in German and English via email and chat
• Enhanced translation and proofreading skills through two years of experience as Japanese interpreter and translator
• Customer-oriented, optimistic, meticulous, and capable of functioning effectively in a team environment
WORK EXPERIENCE
Travel Accounting Experience
Senior Travel & Expense Practitioner – IBM Business Services, Philippines (P&G account, EMEA; April 2009-October 2012, February 2014-present)
• Travel & Expense Accounting process owner for multiple markets, including Germany, Austria, Denmark and Netherlands
• SME and direct contact for employee queries via email and chat (in German and English)
• Initiate communications with employees regarding issues with expense reports, cash advances, and AMEX balances
• Conduct daily payment run and verification of expense reimbursements via SAP
• Produce monthly dunning report for Balance Sheet Reconciliation of assigned markets, including investigation of longstanding items
• Administer payment for monthly Business Travel Account and AMEX statements per market
• Conduct pre-payment audit of cash advances and submit monthly report for post-payment audit of expense reports
• Maintain employee and suspense accounts to ensure outstanding balances are cleared at the soonest time possible
• Oversee expense report retrieval for post-payment audits, external audits, and employee requests
• Translate and send out communications to employees regarding official announcements
Business Control Analyst – IBM Business Services, Philippines (P&G account, EMEA and AP; October 2013-January 2014)
• Compliance Testing for Travel & Expense operations
- Generate random samples for each critical process in operations
- Conduct examination on chosen samples to ensure adherence to given standards and established control points
- Produce report to be shared with Operations Team for implementation of corrective action
- Provide input and recommendations for process improvement
- Oversee submission of Root Cause Analyses for each defect detected
• Payment Accuracy Testing on processed expense reports and cash advances
- Verify accuracy of processed payments based on actual postings in SAP versus hard copies of forms
- Report and highlight Known Process Errors (KPEs) to be actioned by Operations
- Oversee submission of Root Cause Analyses for each defect detected
Transition & Projects Delivery Team Resource – IBM Business Services, Philippines (P&G account, AP, EMEA, and Americas; October 2012-
September 2013)
• Support transition from manual to automated expensing process through implementation of Expense Online (EOL)/Global Expense
Reporting Solution (GERS) application
• Create desktop procedure documentation for EOL/GERS processes to serve as reference material for Operations Team
• Conduct extensive testing on EOL/GERS in preparation for Go Live in Operations
• Train Contact Center Team and Case Management Team and create training materials on operations processes and policies in
preparation for Go Live of both teams
2. • Active member of Project Einstein - project with goal of creating and implementing standardized and comprehensive training plan for entire
team, especially new hires
Language Interpretation Experience
Japanese Interpreter/Translator – Katolec Philippines Corporation (September 2005-May 2006)
Japanese Interpreter/Translator – Hitachi Global Storage Technologies, Philippines (September 2004-September 2005)
Japanese Interpreter/Translator – Hoya Glass Disk, Philippines (April 2004-September 2004)
Language Training Experience
English Language Trainer – In Via Non-Profit Association (February-June 2008, Germany)
Language Tutor and Co-Teacher – independent (November 2000-March 2001, Japan)
Administrative Experience
Management Trainee – MA Transworld Landbank, Inc. (April-December 2008, Germany)
Administrative Assistant – GS International, Inc. (April 2001-December 2002, Japan)
Administrative Assistant – Kaiga Kukan (May-October 2000, Japan)
Administrative Assistant – Metropolitan Bank Osaka Extension Office (part-time, May 2000, Japan)
Customer Service Officer – Kids' Plaza Osaka Museum (internship, January-March 1999, Japan)
EDUCATIONAL BACKGROUND
• Bachelor of Science, International Business, Kyoto International University, Japan (1996-2000)
• High School diploma, Our Lord’s Grace Montessori, Philippines
• Elementary education, Cathedral Catholic School, Hawaii, U.S.A.
Further Education:
• Music Theory and Production, B-Flat Music Studio, Philippines (2003-2004)
Hands-on projects: production of own compositions and conversion of popular songs into ringtones and jingles
• German Language, Hamburger Volkshochshule and Colon Language Center Hamburg, Germany (January 2007-April 2008)
COMPUTER SKILLS
• Operating System software: Microsoft Windows and Macintosh OS
• Applications software: SAP, AdviseHR (Request Manager, Oracle), Expense Online (EOL)/Global Expense Reporting Solution (GERS), MS Internet
Explorer, MS Outlook, MS Word, MS Excel, MS PowerPoint, Lotus Notes, and Adobe PhotoShop
PERSONAL DATA
• Date of birth: November 30, 1978
• Nationality: Filipino
• Health: Excellent
• Hobbies: Playing tennis, billiards, composing, and viewing TED talks
REFERENCES
Available on request