Abhishek Hari Kumar is a seasoned IT project management professional with over 16 years of experience, including 12 years in leadership roles, focusing on service delivery and project management across various domains such as telecom, airlines, and healthcare in Europe. He has a proven track record of achieving high customer satisfaction and expertise in managing large projects, coordinating teams, and implementing effective processes. His educational background includes an MBA in finance and marketing, complemented by various certifications, and he has held significant positions with notable clients like ABB Schweiz AG and Saudi Airlines.

1. Abhishek Hari Kumar
Email : kumar.abhishekhari@gmail.com
Contact : +91 99673 54775/+41 76290 5133
PROFESSIONAL SUMMARY
Proactive, performance-driven professional with 16+ years’ experience including over 12 years in leadership
and IT Project Management. Good understanding of business priorities, team player committed to managing
operations and projects flawlessly while contributing to revenue-producing activities. Cross-functional
communicator easily interfaces with high-profile staff, vendors, and customers.
Have managed large projects for Telecom, Airlines, MF&G and Healthcare domain in the Europe. Responsible for
Service Delivery, Release Management & entire project management processes, and accountable for effort, scope,
quality and schedule of the project.
Dedicated, result oriented, determined and enthusiastic professional with leadership qualities to manage delivery
of business and solutions. Vast experience in managing expectations of the customer and providing excellent
service including managing stakeholder expectations and willing to take full responsibility of delivering project
deliverables.
Consistently scoring 4.5 or greater on customer satisfaction surveys distributed to study delivery managers during
project initiation, monitoring, and closeout phases.
EDUCATION
• M.B.A in Finance & Marketing (Major in Marketing) from KIIT Deemed University in 2006
AREA OF EXPERTISE
 Customer Management
 Release Management
 Project Management
 Project Planning Scheduling
 Budgeting and forecast
 Consulting & Advisory (FI/FSCM)
 Process Consulting
 Resource Management
 Vendor Management
 Service Delivery
 Revenue/ Project Mining
Project Management
 Review the delivery of the projects regularly with the team and customer to ensure project is implemented
within defined timelines & budgets.
 Ensure timely on-boarding of resources with relevant skills for the projects.
 Steering project governance meetings and quality delivery
 Tracking and reporting on project/program progress towards project milestones
 Review and provide guidance for creating Risk Mitigation Plans for all critical customer projects, keeping
in mind all different kinds of risks.
 Manage customer escalations and work with the delivery teams to maintain a high level of customer
satisfaction.
 Ensuring effective and seamless delivery of projects
 Client-facing role for delivery of the project and effective resolution of issues
 Managing Book size of 1.88 MN CHF per year.
Process Consulting
 Mentor teams to achieve measurable process improvement and quality goals
 Advising Organization on IT related quality issues, client policies and standards relating to IT systems
 Participating and discussing with senior management, quality management office leads to bring out
suitable ways to improve processes without compromising quality and compliance standards.
 Preparing and Reviewing process implementation
 Coordinating and supporting process assessment activity
 Ensuring compliance & Audit Management.

2. Abhishek Hari Kumar
Email : kumar.abhishekhari@gmail.com
Contact : +91 99673 54775/+41 76290 5133
Resource Management
 Manage project Leads, SMEs(subject matterexperts) & quality assurance team aligned with the customer.
 Provide staff with operational guidelines and direction.
 Keep them abreast of company’s goals and client’s expectations or changes. Identify the training needs
and advice on training sessions of reporting staff.
 Oversee delivery team’s appraisals (project-based performance and annual) and manage their aspirations
and area of improvements.
 Guide and mentor subordinates in the team and conduct training sessions to new team members.
 Oversee new hiring for projects and fitment in the organization structure.
Credibility
 Handpicked as SDM & Release Manager for manufacturing project, selection negotiated by Program
Manager.
 Stepped in, turned around, and, successfully restored client confidence for a nine-year Run and Build
project by building and deepening customer relationships for t he express purpose of surpassing client
expectations and advancing project status.
 Pioneered innovative team building and cross-functional
 Managed projects with varying levels of complexity and identified and mitigated potential risks.
 Managed change control, and tracked schedulesand cost performance while ensuring project activitiesare
aligned with business objective
DETAILS OF EXPERIENCE
Client ABB Schweiz AG
Role SDM & Release Manager, Wipro Technologies
Duration Nov 2018 – Till Date
Location Baden, Switzerland
Projects 1. Release Management Process Setup.
2. Power Grid Separation (PG Carve out)
3. BW on HANA (Ongoing)
4. SMTD Guidelines preparation
5. JE Tech for HQ.
6. Credit Management for ABB & PG
7. Power BI Reporting Tool implementation as reporting
Responsibilities
• Responsible for Setting up Release Management process E2E with adherence to ABB quality and delivery
standards
• Ensures that required process documentation is complete and archived.
• Work with country IS manager to identify reporting and enabling tools to be used on the project, and
fosters the use of those tools with the Core and Extended teams as appropriate
• Reports on risks or issues or encountered while performing activities, and identifies mitigating activities,
where appropriate.
• Responsible for creation of, or contributing to, key project deliverables.
• Responsible for delivering the project using project methodology and governance per ABB standards.
• Manages and oversees the extended teams for their respective functional/business areas.

3. Abhishek Hari Kumar
Email : kumar.abhishekhari@gmail.com
Contact : +91 99673 54775/+41 76290 5133
• Responsible for communications with the stakeholders within the respective organizations.
• Capture and track purchase requisition, purchase orders and invoices.
• Report on variance between the actuals and spent.
• Assist in development and management of CAR.
• Partner with IT Application Manager and Project Owner to develop project schedule.
• Coordination of meetings minute all meetings and distribute as required.
• Actively participate in the project status and planning meetings.
• Partner with Application Manager for project update and status reporting process.
• Reviews resource requirements with Application/ Program Manager.
• Assist in Managing project resources and execution of all project activities.
• Part of ABB team, Outcome based delivery model enabling the through quality project management
services during the lifecycle of the products or projects.
Client ABB Schweiz AG
Role Project Manager
Duration May 2018 – Oct 2018
Location Bangalore, India
Project Description
To manage Change Request (CR) and Projects for ABB Switzerland and Poland from offshore team and deliver
the hours as per the agreement per month.
Contribution
Monitor and control the project throughout the project life cycle. Accountable for schedule, effort and quality.
Making sure that the SDLC processes are followed and documented as needed. Understand the problem, drive
insights and keep the team focused on the resultsand businessoutcomes. Understand the impact that theproject
has on the organization and lead the team through the steps to achieve the change. Add value to the project in
terms of planning, facilitation, challenging team decisions, facilitating decisions (as appropriate), and facilitating
resolutions to problems (as appropriate).
Responsibilities
• Review the Change Document
• Schedule Project kick off meeting
• Identify stakeholders and create project milestone.
• Create Project Schedule.
• Identify the critical path for the project
• Milestone Tracking.
• Identify and analyze risks, issues and update the Registers for the project
• Tracking and updating the project cost and forecasting.
• Determine the forecast for the project.
• Actual Budget figures to be updated monthly and a budget at completion to be calculated.
• Budget at completion to be reported monthly to the stakeholder.
• Regular status update to be shared with the project team and all stake holders based on communication
plan.
• Weekly status to understand the health, project progress, planned cost, schedule and resources.
• Regular in-person status meetings should be held with the project team and appropriate stake holders
based on communication plan.
• Perform Change Request Control.

4. Abhishek Hari Kumar
Email : kumar.abhishekhari@gmail.com
Contact : +91 99673 54775/+41 76290 5133
• Follow the ABB Guidelines for Release and Deployment.
• Create the Integrated Release and Deployment plan.
• Determine the need to engage Change Management for organizational or cultural impact due to the
projects.
• Plan for Hyper Care and Handover to Support.
• Obtain formal Project closure from all stakeholders.
• Conduct lesson learned for the project.
• Complete all closure tasks for the project - close of order number, deactivate time cards, audit project
financials to ensure all forecast costs have been incurred, SMTD & RICEF update and archive the project
files.
• Conduct weekly status meeting with the project team to review the milestone, risk and issues.
Project Manager/Lead, Wipro Technologies.
Client Saudi Airlines
Role Project Manager/Lead
Duration Nov 2017 – Apr 2018
Location Jeddah, Kingdom of Saudi Arabia (KSA)
Project Description
VAT Implementation at Saudi Airlines as per the Signed Business Blue Print and according to Guidance of E&Y,
Tax consultant of Saudi Airlines.
Contribution
Requirement analysis, Functional consulting, Configuration management and Implementation. Manage projects
covering learning strategy, training need analysis, assessment design, curriculum design, courseware
development for Saudi Airlines.
Responsibilities
E2E project management which includes project planning, Delivery, Client interaction, Trouble Shooting,
managing project operational parameters, people management, resourcing & Milestone planning. Organizing
workshop with business for understanding & Identifying the scope Monitored Preparation of Business Blue Print
document and sign off from business and control the project throughout the project life cycle.
• Provide regular feedback to the project team on performance vs. expectations
• Tracking and monitoring of projects and services.
• Interacted with customer to understand requirements.
• Tracking and reporting the health of the services performance in monthly governance meetings through
dashboards
• Managing the Team and ensuring the quality of service provided is as per the Global Standards.
• Trigger Voice of Learner Survey on quarterly basis and work closely with the projects teams on the
actionable to improve the survey results.
• Maintain Quality/Compliance Issues Log and perform Root Cause Analysis for escalated issues
• Learnerengagement, identifying areasfor improvement and providing inputsto leadership team to make
the right decision in the area of continuous improvement in terms of learning and development
• Establish KPI’s, SLA’s, reporting needs, Escalation mechanism etc. with the customer and device tools
for monitoring the project.

5. Abhishek Hari Kumar
Email : kumar.abhishekhari@gmail.com
Contact : +91 99673 54775/+41 76290 5133
• To manage the team at onsite, monitor the project and report status at all levels to relevant stakeholders
• Track and monitor the performance of the team members on the work put in on day to day basis along
with Tech Lead.
• Involve in the hiring of the team members to ascertain the skills required to perform the job
• Responsible for the training compliance of all the repartee’s and periodically review their performance
which provides as an input to the appraisal process
• Escalate the non-conformance raised due to the non-compliance against the laid down process • Review
of documents & deliverables for regulatory compliance
Project Lead/ Test Manager, Wipro Technologies.
Client Philips Inc.
Role Project Lead/Test Manager
Duration Dec 2016 – Oct 2017
Location Bangalore, India
Project Description
Consolidation of all ERPs to SAP global to bring across the uniformity, alignment with the owner of different
system & interface. Managing & Monitoring Cost of Delivery for profitability of Project for AFR MET region.
Contribution
Understanding & Identifying Scope with business, highlighting the issues faced during the activity with business
and come out with probable solutions.
Responsibilities
• Daily update and active UAT support for AFR MET countries.
• Monitoring script and its progress for SIT.
• Managing resources for the project and taking care of onboarding & offboarding
• Managing team of consultant, Tester and PMO
• Sent out daily report to the business about update and apprise them about the hurdles foresee for the
project
• Liase with Master Data team for data upload and scheduling the same as per SIT/UAT planning
• Planning for SIT along with the finalization of Scenario and Script with BA approval
• Documentation of any change request, defect raised and successful passing of script for future reference
• Analysing the defect raised during the SIT & UAT for future “Go Lives” as lesson learnt
• Support business during “Technical Live” & “Business Live” and assigning the defect to right owner for
expedite the resolution
• Assigning and evaluating the effort to check the progress of project

6. Abhishek Hari Kumar
Email : kumar.abhishekhari@gmail.com
Contact : +91 99673 54775/+41 76290 5133
OTHER EXPERIENCE
Organisation Vodafone India Ltd.
Duration Dec 2007 to Feb 2016
Designation Asstt. Manager
Organisation IDBI Bank Ltd
Duration Apr 2006 to Nov 2007
Band-Sub band/ Designation Asst Manager
Organisation CEAT Shoppe.
Duration Sept 2001 to Nov 2003
Band-Sub band/ Designation Operation Manager
WORKSHOP ON PERFORMANCE EXCELLENCE
• Service Delivery & Release Management.
• Project Management
• Planning: planning process and tools, effective plan to achieve the set target/s.
• Organizing and Evaluating: Implementing the plan and control measures.
• Prioritizing: Decision making, efficient job Vs effective job, goalsetting and goal achievement (Individual,
departmental and Organizational).
• Work individually Vs Work with a team.
• Conflict resolution in a team.
• Communication within team and with clients.
• Enhancing performance through Motivation of self & others.
Professional Qualification
• Certificate in SAP Activate Project 05
• Certificate in SAP FI Module from ATOS, Mumbai 2016
• MBA (Marketing & Finance) from KIIT Deemed University, Bhubaneswar 2006
• Certificate in Computing from IGNOU, Patna 2000
• Bachelor’s in commerce from Gaya Evening College, Gaya 1999
• 12th
from Kendriya Vidayalaya, Patna 1996
• 10th
from Kendriya Vidayalaya, Patna 1994
Professional Information
• Date of Birth: 16th
Aug,1979
• Passport: Z4361816