Pradeepa B. has over 8 years of experience in process and stakeholder management for derivatives markets and client support at ThomsonReuters. She holds a Master's degree in Commerce and has technical skills in MS Office, Tally, and operating systems like Windows. Her responsibilities have included managing daily production work and resolving discrepancies to meet quality standards, supporting various projects involving data migration and rebranding, and assisting clients by resolving issues and translating requirements. She demonstrates strong communication, problem solving, and leadership abilities.

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PRADEEPA B. E-mail: pradeepabaradka@gmail.com
Phone Number: +91 9739322422
CAREER OBJECTIVE
To take a challenging position for understanding business change needs, assessing the
impact of those changes, capturing, analyzing and documenting requirements and then
supporting the communication and delivery of those requirements with relevant parties.
PROFESSIONAL SUMMARY
More than 8 years of Process and Stakeholder Management experience within the
Derivatives Markets and Client Support Space. Working at ThomsonReuters as Senior
Content Analyst from 27th December 2007 to till date.
EDUCATION
o Completed Master of Commerce from Mangalore University, DK, Karnataka – May
2007.
o Completed Bachelor of Commerce from SDM College, Ujire, DK, Karnataka – May
2005.
TECHNICAL ACQUAINTANCE
Operating Systems: Windows XP, Windows2000/NT
Technologies : MS Office, Tally.
Roles and Responsibilities:
Senior Content Analyst: 27th Dec 2007 to till date
o Manage daily production work related to the pricing and reference data stored on
our database for the Exchange traded derivative instruments.
o Resolve all discrepancies; ensure to take action on everyday matters as well as
inquiries from all external clients plus internal departments.
o A customer oriented, multitask professional with excellent analytical and logical
skills, possessing rich experience.
o Develop and implement effective Quality Check methodology into daily production
to meet and improve quality with help of Development and QA teams.
o Processing – reflecting timely and correct entitlements on the client’s portfolio.
o Identify all eligible holders, develop and ensure to distribute notifications related to
corporate market events complex in nature.
o Document new content enhancements MOW to be used as reference by the time
series and reference analyst, training materials and process related doc uments.
o Worked on escalations from key clients like AIM Hedge, Microsoft, BRIGHT OIL,
Morgan Stanley etc.
o Provide training and guidance to the new employees in the process, Monitor and
allocate the work within the team.
o Expertise in prepare Integration Test Plan which was used by functional team as
well as development team.

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Below are the most recent projects which I have delivered:
o End to End process Migration project has been delivered to ETI Gdynia Futures and
Options team to migrate the historical pricing process for the non English speaking
country exchanges.
o Trading platform migrations for PEGAS from Powernext to the European Energy
Exchange (EEX).
o Rebranding South African Future Exchange (SAFEX) and Interest Rate Future
(Yield-X) to Johnsonburg Stock Exchange (JSE).
o Supporting Nordpool Spot contracts on our database and back filling the historical
values.
o Worked on Timeseries Improvement plan for increasing performance and capacity
of Historical data base.
o Snap time review project has been delivered for derivative exchanges to make sure
the end of the day values are delivered as soon as possible after the market close
with all possible accurate data.
Data Account Manager (Secondment) Nov 2013 – Aug 2014
o Resolve and progress client’s content issues and assisting with the business case.
o Translating and simplifying requirements.
o Improves systems by studying current practices; designing modifications.
o Defines project requirements by identifying project milestones, phases, and
elements; forming project team; establishing project budget.
o Monitors project progress by tracking activity; resolving problems; publishing
progress reports; recommending actions.
o Identify potential technical and programmatic risks and make effective use of the
risk management tool.
o Assist in documentation and monitoring of internal controls.
o Contribute to improving the Data notification/Product change notification on
customer experience by providing Voice of customer on suggested enhancements.
o Reduction of Service Requests logged post content changes.
KEY SKILLS AND COMPETENCIES
o Strong decision making and problem solving skills.
o Able to motivate and lead others in a team environment.
o Excellent communication and interpersonal skills with a customer service focus.
o An ability to build rapport and trust quickly with work colleagues.
o Able to priorities tasks and workloads in order of importance.
o Track record of delivering results with deadlines.
o Excellent working knowledge of computer applications like Microsoft
Word, Excel and Web browser etc.

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Key responsibilities Handled-
o To document the business process by identifying the requirements.
o Conducted the project meetings successfully by coordinating all users, technical
staff and support personnel.
o Preparing excellent documentation on business requirements.
o Handling various activities of the project like information gathering, analyzing the
information gathered, documenting the functional or business requirements.
o To make the Test plan for the testing team.
o To do the User acceptance testing in the final project.
o Can manage a flexible work schedule to accommodate different time zones.
o Highlighting risks and issues that could impact project delivery.
Achievements:
o Received certificate of excellence for contribution towards Thomson Reuter’s values –
Nov 2009.
o Achieved a level of excellence in costumer service at Thomson Reuters in - Sep 2010.
o Received certificate of excellence in recognition of outstanding performance in - May
2011.
o Received certificate of Excellence in recognition of outstanding performance - Nov
2011.
o Achieved the level of excellence in EMEA DERIVATIVES – Q3 2012, Q2 2013 and Q3
2014
ADDITIONAL QUALIFICATION
o Undergone “Diploma in Office Management” in Manipal Institute of Computer
Education.
o Successfully completed Office Automation, Bookkeeping and Brigde course during
2004-2005 at S.D.M College, Ujire.
PERSONAL PROFILE
Father’s Name : Rama Bhat B
Gender : Male
Languages Known : English, Kannada and Hindi.
Date of Birth : 16-05-1985
Address : No 39, sumeru, 4th cross, 6th main
Venugopala layout, Vidyaranyapura, Bangalore – 97
I hereby declare that the information given above is true to the best of my Knowledge
PLACE : Bangalore Pradeepa B