Ahmed Yehya Abdelrahman Edris is seeking challenging opportunities in IT across Dubai and has over 8 years of experience in Egypt and the UAE. He has expertise in business process analysis, process mapping, and implementing enterprise solutions. Currently he is a Senior Application Support at System Middle East, where he supervises 3 resources and identifies potential solutions for clients. Previously he has held roles such as Advanced Technology Application Development & Consultant and Oracle Developer. He has qualifications in Management Information Systems and ongoing studies for ITIL and PMP certifications.

1. Zinaht Building, Flat 301 Behind
Emirates Driving School
Al Nahda, Dubai - UAE
E-mail: jobs.ayahia@gmail.com
Phone: +971551289889
KEY
ACHIEVEMENTS
Seeking to explore challenging opportunities with top-notch companies
across IT sector
to add further business value
Profile: A qualified Computer Engineer, with Project Management accreditation
and a dynamic IT Professional, having over 8 years of experience in Egypt and
UAE.
Expertise: A keen planner, strategist and implementer of Enterprise Solution
through Business Process Analysis & Process mapping with the product for
accelerated business growth.
Effectiveness: Adroit in Project Delivery Coordination, coordinating with all stake
holders and including Scoping, Estimation, Planning, Issue/Risk mitigation,
Resource Management, Progress Monitoring and Execution Control.
Experience: Extensive experience in ERP Customization & Consulting experience
by Business Process Study/Documentation , Process mapping and Gap Analysis,
Specification Finalization (TO BE), Configuration/Enhancement/Development/
Change Management, Deployment & Integration.
Exposure: Proficient as Business Analyst spearheading User Interaction &
Business Process Study; Business Model Analysis; Problem Definition &
Requirement Documentation; Business process mapping and Functional
Specification documentation; Data Flow/Work Flow/Process Flow & Interface
Design to suit business requirement; Proof of Concept Presentation & User
Agreement on Solution Design; Development Support.
Capability: Adept in Team Management skills like tasking, delegation,
monitoring, feedback, skill upgrade, competence management, career planning,
motivation and mentoring of the team.
Business Traits: Cohesive Team Player with Fast Learning Curve along with
strong analytical, problem solving, innovation, planning, organizational,
communication & interpersonal skills; Dexterity in working in multi-cultural
environment, overcoming language barriers and offering diversified business
expertise.
Technical Skills: Multiple Technologies (Oracle/Microsoft), Windows platform,
MS.NET Framework and Tools (VP.NET, SharePoint, Visio) for development &
Implementation of Enterprise solutions.
Development Skills: Developed Scripts, Procedures and Complex Queries by Oracle
10g and SQL Server 2008
WORK
EXPERIENCE
System Middle East March 2014 — Present
Senior Application Support
Reported to the Head of Business Engineering Dept, supervising 3 resources (Business
Process Engineers)
Accountable to identify options for potential solutions and assess them with the client for
business suitability.
Ahmed Yehya
Abdelrahman Edris
Ahmed Yehya Abdelrahman Edris 1

2. United Complicated System - UCS Jan 2009 — Dec 2013
Advanced Technology Dec 2007 — Dec 2008
Managing study & analysis of business process in order to resolve issues between business
requirements and technical constraints.
Responsible to manage the requirements and review deliverable created by all the BAs on
the team for quality and consistency.
Involved in identification and promote new business opportunities, while managing issues
& risks and suggest proactive actions.
Supporting study of client needs and ensure matching same with our solutions or services
to fulfill those needs.
Mining for new needs from existing customers by exploring their problems to find the
appropriate solution that expand the business opportunities.
Application Development & Consultant
Receive and log requests for support from help desk, other service delivery staff
and/or users; investigate problems and other requests for support and determines
appropriate actions to take. Priorities requests in accordance with agreed criteria
and with reference to the Business Systems Support Analyst
Monitor progress of requests for support and ensure users and other interested
parties are kept informed.
·Provide correct responses to requests for support by means of for example: making
modifications to system parameters, developing work-around or site specific
enhancements, re configuring systems, changing operating procedures, training
users or operations staff, producing additional documentation, or escalating
requests to software suppliers. Ensure all work is carried out and documented in
accordance with required standards, methods and procedures.
Monitor application systems for which responsible by regular scrutiny of reports
from the applications software or the UCS team. Note problems and identify
performance trends. Where approved, take corrective action to improve performance
and to avoid problems arising;
Liaise with software suppliers on the development of system enhancements to
overcome known problems or further fulfill user requirements.
Identify and develop enhancements and functionality changes on internal web sites
using for example, the provided tools and templates or developing and testing
appropriate code.
Oracle Developer
Design, code, and maintain the Oracle systems based on established standards.
Understand project requirements and develop design specifications.
Perform initial design reviews and recommend improvements.
Write clear codes and prepare coding documentations.
Provide technical assistance to other Developers as needed.
Analyze and troubleshoot system issues in a timely manner.
EDUCATION Management Information System Sep 2003 — Aug 2007
High Institute Of Advance Technology
Analyze information systems roles in modern organization and its functions in
obtaining organizational competitive advantage.
Demonstrate the usage of office automation system in performing operational tasks
and managing information resources within organization.
Respond to various strategies and approaches in system development.
QUALIFICATIONS Completed Course VB.Net & SQL Server at YAT Education Center.
Ahmed Yehya Abdelrahman Edris 2

3. Studying and Preparing to Get ITIL Certificate during 2016.
Preparing to Get PMP Certificate.
ABLE TO APPLY
FOR
Technical Support Engineer
ERP Consultant
SQL Developer
Hospitality Application Consultant
System Administrator
LANGUAGE
Arabic: Mother Tongue
English: Excellent in both spoken & written
PERSONAL
INFORMATION
Marital Status: Married.
Military Status:Exempted.
Date Of Birth: 20 Dec 1985
Driving License: Valid UAE Driving License.
REFERENCES References available upon request.
Ahmed Yehya Abdelrahman Edris 3