This job posting is for a Customer Service Representative role. The representative will be responsible for investigating and resolving complex customer claims, including adjustments and complaints. They will also provide input to improve department processes and efficiencies. Additionally, the representative must efficiently handle customer complaints, provide solutions within time limits, and follow up to ensure issues are resolved.

1. RESOURCES (Marketing ConsultantsInc.)
Customer Service Representative
• Responsible forinvestigatingandadjudicatingmore complex claimrequestsandspecial handling
claims,includingreversalsadjustmentsandcomplaints.
• Provide inputtoward solutiontodepartmentissues.Improve processflowsandefficiencies.Work
completed,dailytasks/assignmentsandprocessflowsmustbe prompt,efficientandaccurate.
• Handle complaints,provide appropriate solutionsandalternativeswithinthe time limitsandfollowup
to ensure resolution.
• Answersincomingcustomercallsregardingbillingissues,productproblems,service questionsand
general clientconcerns.