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Pune Adventist Hospital
Training: Patient Safety Programme
Why is Safety of importance?
• A hospital is a people- intensive place
• Provides services round the clock
• Free access to enter at any time
• Hospital atmosphere is one full of emotions of
excitement, life, happiness, death, sorrow
• A hospital operated under continuous strain. It
gives rise to irritation, confrontation, conflicts
and aggression
People
Place
Property
People Safety
People
Safety
Visitors
Staff
Patients
Safety of place
Fire Infrastructure
Electrical/
Mechanical
Safety of property
Equipment
Asset
Store
Current scenario
• Repeated errors and system failures
• Action on known risks very slow
• Detection system in its infancy
• Many events not reported
• Understanding of causes is limited
• Limited measurement of impact
• Blame culture alive
• Defensiveness and secrecy
Medical errors
• One in 10 patients is harmed while receiving hospital care
https://www.who.int/features/factfiles/patient_safety/en/
• Upto 10 in 100 admitted patients contract HAI
• Unsafe care is likely one of the 10 leading causes of death and
disability across the world
• Nearly 5.2 million witness harm due to medical errors every
year in India
• More than 1 mn. patients die annually from surgery
complications
Whose error?
Sales
By patient
By hospital staff
Both
Physical,
mechanical,
electrical
66 %
4 % 14 %
16%
Why do errors happen?
• In most cases it is not wilful negligence but systemic
flaws, inadequate communication, wide – spread
process variation and ignorance
Types of Errors
• Adverse health care event – during clinical
care and causing physical or psychological
injury to the patient
• Error – use of incorrect plan of action
• Near miss – an event that might have resulted
in harm
• Medication errors
• Sentinel errors – unexpected events that
result in death or serious physical or
psychological injury
Medical Safety
Patient safety
Surgical safety
Electrical safety
Laboratory
safety
Infection control
Blood safety
Equipment safety
Environment safety
Patient Safety Goals
• Improve accuracy of patient identification
• Improve the effectiveness of communication
among caregivers
• Improve safety of using medication
• Reduce risk of HAIs
• Reduce risk of patient harm resulting from
falls
• Special emphasis on dangerous abbreviations,
infection control, LASA medication, time outs
Medication Safety
• Medication orders should be written legibly and
should include:
a) Patient name
b) Medicine generic name
c) Dosage, frequency and route of administration
d) Name and signature of physician, and
e) Date and time the order was written. i.e. SNDT
format and in ALL CAPITALS
• Any abbreviations used in medication orders
should be agreed upon and jointly adopted by
the medical, nursing, pharmacy and medical
records staff
... Cont’d Medication Safety
• Before dispensing the drug, the pharmacist
must receive the physician’s original order or a
direct copy of the order (except in emergency
situations)
• To check at least 2 patient identifiers before
administering medication; Patient name and
Medical Record Number
... Cont’d Medication Safety
• Discourage telephonic orders. Do not accept
verbal orders
Surgical Safety
• Consent of patient/ relative in writing
• Proper identification of patient with name,
wrist band
• Proper identification mark of parts to be
operated
Cont’d.. SURGICAL SAFETY
• Pre – anaesthetic check up
• Anaesthetic safety
• Ensure no foreign body left inside
• Safety measures when transferring patients
• Prevention of surgical wound infections
• Use of surgical safety checklist
Environment safety
• Adequate light
• Adequate ventilation
• Stairs with hand rails
• Slip preventing floors
• Fire extinguishers and
alarms
Cont’d... Environment Safety
• Prevent noise pollution
• Heavy and fixed bed
• Safety belt on
wheelchairs and trolleys
• No water logging in
bathrooms
• Call bell system for all
patients
• Adequate screens for
patient privacy
Installation Hazards
• Regular checking of equipment
• Proper earthing to avoid shocks
• Regular maintenance and repair
• Training of nurses and technical staff
When to report?
• When you think a device has or may have
caused or contributed to the following
outcome for patient, staff member or visitor
1. Close calls or other potential harms
2. Minor injury
3. Serious injury
4. Death
Your role
• Identify actual and potential problems,
adverse events and close calls with medical
services
• Report the problem or adverse event to your
supervisor according to policy and procedure
• Make sure your report includes details
• Remove the device, keep all affected items
Electrical safety
• Safety fuses with each equipment
• No loose wires or connection
• Properly plugged and fixed
• Electricity backup battery/ generator
• If short circuits happen, inform immediately
Fire safety
• Use fire proof material
• Fire exits, fire extinguishers, fire hydrants in all
buildings
• Smoke detectors and water sprinklers on all
floors
• Fire drills
Blood safety
• Proper grouping and cross matching
• Test HIV, hepatitis and VDRL
• Proper labelling
• Control of mismatch reaction
• Screening against HIV, hepatitis, VD, malaria
• Inform and report adverse reactions
Infection control
• Proper disposal, segregation, transportation
and disposal of BMW
• Sanitation of different parts of the hospital
• Use of sterile procedures
• Safety in use of autoclave, needle destroyers
cont’d... Infection Control
• Formation of hospital infection control committee
• Investigation of all hospital infections
• Use of proper antibiotics in right doses given at the
right time
• Reorientation of RMOs and nurses
Laboratory safety
• Carefulness to avoid needle prick and blood
spill
• Regular pest control measures
• Care in handling acids, reagents, inflammables
Patient safety

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Patient safety

  • 1. Pune Adventist Hospital Training: Patient Safety Programme
  • 2. Why is Safety of importance? • A hospital is a people- intensive place • Provides services round the clock • Free access to enter at any time • Hospital atmosphere is one full of emotions of excitement, life, happiness, death, sorrow • A hospital operated under continuous strain. It gives rise to irritation, confrontation, conflicts and aggression
  • 5. Safety of place Fire Infrastructure Electrical/ Mechanical
  • 7. Current scenario • Repeated errors and system failures • Action on known risks very slow • Detection system in its infancy • Many events not reported • Understanding of causes is limited • Limited measurement of impact • Blame culture alive • Defensiveness and secrecy
  • 8. Medical errors • One in 10 patients is harmed while receiving hospital care https://www.who.int/features/factfiles/patient_safety/en/ • Upto 10 in 100 admitted patients contract HAI • Unsafe care is likely one of the 10 leading causes of death and disability across the world • Nearly 5.2 million witness harm due to medical errors every year in India • More than 1 mn. patients die annually from surgery complications
  • 9. Whose error? Sales By patient By hospital staff Both Physical, mechanical, electrical 66 % 4 % 14 % 16%
  • 10. Why do errors happen? • In most cases it is not wilful negligence but systemic flaws, inadequate communication, wide – spread process variation and ignorance
  • 11. Types of Errors • Adverse health care event – during clinical care and causing physical or psychological injury to the patient • Error – use of incorrect plan of action • Near miss – an event that might have resulted in harm • Medication errors • Sentinel errors – unexpected events that result in death or serious physical or psychological injury
  • 12. Medical Safety Patient safety Surgical safety Electrical safety Laboratory safety Infection control Blood safety Equipment safety Environment safety
  • 13. Patient Safety Goals • Improve accuracy of patient identification • Improve the effectiveness of communication among caregivers • Improve safety of using medication • Reduce risk of HAIs
  • 14. • Reduce risk of patient harm resulting from falls • Special emphasis on dangerous abbreviations, infection control, LASA medication, time outs
  • 15. Medication Safety • Medication orders should be written legibly and should include: a) Patient name b) Medicine generic name c) Dosage, frequency and route of administration d) Name and signature of physician, and e) Date and time the order was written. i.e. SNDT format and in ALL CAPITALS
  • 16. • Any abbreviations used in medication orders should be agreed upon and jointly adopted by the medical, nursing, pharmacy and medical records staff
  • 17. ... Cont’d Medication Safety • Before dispensing the drug, the pharmacist must receive the physician’s original order or a direct copy of the order (except in emergency situations) • To check at least 2 patient identifiers before administering medication; Patient name and Medical Record Number
  • 18. ... Cont’d Medication Safety • Discourage telephonic orders. Do not accept verbal orders
  • 19. Surgical Safety • Consent of patient/ relative in writing • Proper identification of patient with name, wrist band • Proper identification mark of parts to be operated
  • 20. Cont’d.. SURGICAL SAFETY • Pre – anaesthetic check up • Anaesthetic safety • Ensure no foreign body left inside • Safety measures when transferring patients • Prevention of surgical wound infections • Use of surgical safety checklist
  • 21. Environment safety • Adequate light • Adequate ventilation • Stairs with hand rails • Slip preventing floors • Fire extinguishers and alarms
  • 22. Cont’d... Environment Safety • Prevent noise pollution • Heavy and fixed bed • Safety belt on wheelchairs and trolleys • No water logging in bathrooms • Call bell system for all patients • Adequate screens for patient privacy
  • 23. Installation Hazards • Regular checking of equipment • Proper earthing to avoid shocks • Regular maintenance and repair • Training of nurses and technical staff
  • 24. When to report? • When you think a device has or may have caused or contributed to the following outcome for patient, staff member or visitor 1. Close calls or other potential harms 2. Minor injury 3. Serious injury 4. Death
  • 25. Your role • Identify actual and potential problems, adverse events and close calls with medical services • Report the problem or adverse event to your supervisor according to policy and procedure • Make sure your report includes details • Remove the device, keep all affected items
  • 26. Electrical safety • Safety fuses with each equipment • No loose wires or connection • Properly plugged and fixed • Electricity backup battery/ generator • If short circuits happen, inform immediately
  • 27. Fire safety • Use fire proof material • Fire exits, fire extinguishers, fire hydrants in all buildings • Smoke detectors and water sprinklers on all floors • Fire drills
  • 28. Blood safety • Proper grouping and cross matching • Test HIV, hepatitis and VDRL • Proper labelling • Control of mismatch reaction • Screening against HIV, hepatitis, VD, malaria • Inform and report adverse reactions
  • 29. Infection control • Proper disposal, segregation, transportation and disposal of BMW • Sanitation of different parts of the hospital • Use of sterile procedures • Safety in use of autoclave, needle destroyers
  • 30. cont’d... Infection Control • Formation of hospital infection control committee • Investigation of all hospital infections • Use of proper antibiotics in right doses given at the right time • Reorientation of RMOs and nurses
  • 31. Laboratory safety • Carefulness to avoid needle prick and blood spill • Regular pest control measures • Care in handling acids, reagents, inflammables

Editor's Notes

  1. Every error has a root cause, every cause has a solution. One unintentional error-miss, repeated error-crime. Error can be prevented with one’s initiative in the system
  2. For new devices, have safety inspection, compatibility, education and keep manual and appropriate purchasing documents. When in doubt, have certified equipment (CE) check. Incident reporting