Cloud Academy: Getting Started (Virtual Classroom) April 4, 2015Salesforce Partners
This document provides information for consulting partners about getting started with Salesforce, including an overview of the enablement lifecycle process. It discusses the 5 phases of the consulting partner lifecycle: plan, market, sell, build, and manage business. It highlights resources available on the Partner Community site for each phase, such as defining a practice focus and goals, accessing training materials, and understanding certification requirements and exams. The presentation aims to help partners understand the tools and resources available to help them succeed as Salesforce consulting partners.
This document provides an overview of the enablement lifecycle for consulting partners. It discusses the 5 phases: Plan, Build, Manage Your Business, Market & Sell, and Customer Success. Key points include understanding the certification process and creating a certification plan, accessing training resources, defining a practice focus and goals, and understanding the tools and phases to achieve success as a consulting partner.
The document discusses the benefits provided by Salesforce's partner program tiers for ISV partners. The tiers range from Free to Registered to Silver to Gold to Platinum, with increasing minimum annual contract value requirements and marketing and sales support benefits. Higher tiers receive more go-to-market resources like designated account managers, business reviews, and eligibility to advance to the next tier. The presentation provides an overview of the support and success services available to ISV partners through the Partner Success program.
Cloud Academy: Getting Started as a Cloud Alliance Partner (Sept 17, 2014)Salesforce Partners
1. Identify the credential to become certified in and determine any prerequisites
2. Prepare for the exam by reviewing study guides, completing recommended online training courses, and signing up for exams through WebAssessor
3. Register and take the exam
4. Maintain certification by passing three release exams within 12 months to stay up to date on new features
The presentation provides guidance on developing a certification plan, resources for study including the certification website and Partner Community, and tips for maintenance to retain certifications.
Cloud Academy: Getting Started as a Consulting Partner (December 17, 2014)Salesforce Partners
The document discusses the enablement lifecycle for consulting partners of Salesforce. It outlines the 5 phases: Plan, Build, Manage Your Business, Plan Market & Sell, and Customer Success. It provides information on joining the Partner Community, defining a practice focus and goals, creating a certification plan, certification resources, and more. The goal is to help partners understand the process and tools to optimize their partnership and plan for customer success.
This document provides an overview of resources for partners starting as an ISV Partner with Salesforce. It discusses leveraging the Partner Community for training, communications, and support. It also outlines the new ISV Program model and tiers, and emphasizes engaging with a Partner Account Manager and Success Manager for assistance throughout the partnership. Additional resources mentioned include Dreamforce sessions for partners and the Trailhead module for ISVs.
This document provides an overview of the enablement lifecycle for consulting partners. It discusses the 5 phases: Plan, Build, Market & Sell, Manage Your Business, and Customer Success. Under the Build phase, it covers creating a certification plan, reviewing certification resources, and the 5 steps for individual certification. It provides details on the different certification types (Administrator, Sales/Service Cloud Consultant, Developer, Technical Architect), requirements, exam structure, and recommended training courses. An example certification plan outlines certification goals and timelines for employees.
Cloud Academy: Getting Started (Virtual Classroom) April 4, 2015Salesforce Partners
This document provides information for consulting partners about getting started with Salesforce, including an overview of the enablement lifecycle process. It discusses the 5 phases of the consulting partner lifecycle: plan, market, sell, build, and manage business. It highlights resources available on the Partner Community site for each phase, such as defining a practice focus and goals, accessing training materials, and understanding certification requirements and exams. The presentation aims to help partners understand the tools and resources available to help them succeed as Salesforce consulting partners.
This document provides an overview of the enablement lifecycle for consulting partners. It discusses the 5 phases: Plan, Build, Manage Your Business, Market & Sell, and Customer Success. Key points include understanding the certification process and creating a certification plan, accessing training resources, defining a practice focus and goals, and understanding the tools and phases to achieve success as a consulting partner.
The document discusses the benefits provided by Salesforce's partner program tiers for ISV partners. The tiers range from Free to Registered to Silver to Gold to Platinum, with increasing minimum annual contract value requirements and marketing and sales support benefits. Higher tiers receive more go-to-market resources like designated account managers, business reviews, and eligibility to advance to the next tier. The presentation provides an overview of the support and success services available to ISV partners through the Partner Success program.
Cloud Academy: Getting Started as a Cloud Alliance Partner (Sept 17, 2014)Salesforce Partners
1. Identify the credential to become certified in and determine any prerequisites
2. Prepare for the exam by reviewing study guides, completing recommended online training courses, and signing up for exams through WebAssessor
3. Register and take the exam
4. Maintain certification by passing three release exams within 12 months to stay up to date on new features
The presentation provides guidance on developing a certification plan, resources for study including the certification website and Partner Community, and tips for maintenance to retain certifications.
Cloud Academy: Getting Started as a Consulting Partner (December 17, 2014)Salesforce Partners
The document discusses the enablement lifecycle for consulting partners of Salesforce. It outlines the 5 phases: Plan, Build, Manage Your Business, Plan Market & Sell, and Customer Success. It provides information on joining the Partner Community, defining a practice focus and goals, creating a certification plan, certification resources, and more. The goal is to help partners understand the process and tools to optimize their partnership and plan for customer success.
This document provides an overview of resources for partners starting as an ISV Partner with Salesforce. It discusses leveraging the Partner Community for training, communications, and support. It also outlines the new ISV Program model and tiers, and emphasizes engaging with a Partner Account Manager and Success Manager for assistance throughout the partnership. Additional resources mentioned include Dreamforce sessions for partners and the Trailhead module for ISVs.
This document provides an overview of the enablement lifecycle for consulting partners. It discusses the 5 phases: Plan, Build, Market & Sell, Manage Your Business, and Customer Success. Under the Build phase, it covers creating a certification plan, reviewing certification resources, and the 5 steps for individual certification. It provides details on the different certification types (Administrator, Sales/Service Cloud Consultant, Developer, Technical Architect), requirements, exam structure, and recommended training courses. An example certification plan outlines certification goals and timelines for employees.
Starting A Successful ISV Business with Salesforce (October 13, 2014)Salesforce Partners
The document provides information for entrepreneurs interested in starting an ISV business using the Salesforce platform. It discusses why the Salesforce1 platform is different in that it offers tools and resources to help ISVs succeed, including the Platform Distribution Program. It outlines various types of apps that can be built, such as native, composite and mobile apps. It also addresses questions around how ISVs can make money using a subscription model, and provides resources and steps for getting started, including the APP Academy training program.
Cloud Academy: Planning for Success as a Consulting Partner (October 13, 2014)Salesforce Partners
This document provides tips for consulting partners to successfully work with Salesforce, including having a clear practice focus in industry expertise or product knowledge, obtaining certifications to scale their business, achieving tiers within the Salesforce Partner Cloud Alliance, maintaining a track record of successful implementations and high customer satisfaction, leveraging existing customer relationships, registering leads and projects, maintaining a local presence, staying up to date on technology releases, and developing a marketing strategy. It also provides information on key resources available through the Salesforce Partner Community.
The Accelerator Program provides ISVs with a framework for success by establishing metrics, milestones, and action plans that are reviewed regularly by both the partner and Salesforce. It aims to improve awareness, pipeline, and sales of the partner's product by leveraging various Salesforce resources like marketing support, product roadmapping, sales enablement, and events. The goal is for both sides to execute their partner success plan on a quarterly basis and continuously find ways to collaborate beyond just sales.
Here are the key points about supporting Salesforce1:
- Consider building your app to be mobile-first so it works well on any device
- Test your app runs properly within the Salesforce1 container
- Leverage platform features like push notifications, geolocation, etc
- Package your app as a managed package so it can be installed via the AppExchange
- Provide guidance to customers on configuring your app for Salesforce1
- Monitor usage and feedback to refine the mobile experience over time
Building with Salesforce1 in mind expands your addressable market to include the large population of mobile-first users.
The document summarizes various marketing benefits available to partners in the Salesforce Partner Program based on their tier level. Higher tiers such as Gold and Platinum provide more extensive marketing benefits like AppExchange listings, access to co-marketing programs, and consideration for Dreamforce sponsorships. Lower tiers still provide basic benefits like access to resources in the Partner Community. The document encourages partners to advance their tier for additional marketing opportunities to promote their apps and services.
Cloud Academy: Getting Started as an SI Partner (November 26, 2014)Salesforce Partners
This document provides an overview of the Cloud Academy webinar on getting started as a Cloud Alliance Partner. It begins with announcements about upcoming events and a safe harbor statement. The bulk of the document then focuses on explaining the five phases of the Consulting Partner Lifecycle: Plan, Build, Sell, Manage Business, and Market. For each phase, it provides details on the goals, tools, resources, and steps involved to help partners optimize their partnership with Salesforce.
This document summarizes Salesforce's new Partner Program for ISV Partners, which aims to provide more transparency, clarity, and standardized benefits. Key aspects include:
1. A new tiering structure (Registered, Silver, Gold, Platinum) that provides increasing benefits based on annual contract value.
2. Simplified and standardized technology access, development support, marketing support, and go-to-market resources across tiers.
3. An implementation timeline over June-October 2015 for partners to comply with the new program.
The document provides an overview of technical benefits available to ISV partners in the Salesforce Partner Program at different tiers. Key benefits include access to development tools like Force.com, Lightning components, APIs, mobile services and analytics. Higher tiers provide additional benefits such as marketing support, dedicated resources, and access to Heroku and Desk.com partner programs. Links are provided for partners to learn more about each individual benefit.
Partner Community Training for Marketing Cloud Partners (March 10, 2016)Salesforce Partners
This document provides an overview of training for Marketing Cloud partners. It outlines the agenda which covers getting started in the partner community, managing leads and opportunities, collaboration tools, education resources, the partner admin role, and support options. Key areas taught include navigating the partner community, finding a partner account manager, submitting leads, providing deal updates, using groups, accessing online training, inviting users, and submitting support cases. The goal is to equip partners with knowledge of the partner community and resources available to help in their marketing cloud business.
The document describes the Salesforce Partner Community, which provides collaboration, education, and news/alerts features for partners. It lists numerous links to specific Partner Community pages and resources for accessing the community, logging in, viewing partner news, webinars, user groups, training options, support, releases, sponsorships, branding guidelines, Dreamforce information, the partner program, surveys, badges, PR guidelines, online training, Salesforce1 information, the AppExchange program, environment hub, and directly jumping to topics.
The Salesforce Partner Roadmap Webinar covered several topics:
1. Partner Community Updates from John Richter including new Trailhead modules for partners.
2. Salesforce Proficiency Packs for Administrators presented by George Hume, which provides a 6-week path to Salesforce certification.
3. An overview of the new AppExchange Partner Program (formerly ISV Partner Program) presented by Vanessa Cordero, including a new Trailblazer Score, reduced baseline pricing for ISVforce, and streamlined onboarding experience.
The document discusses HubSpot's partner program and provides suggestions for improving the partner experience. It outlines the current lead registration process and proposes changes to better incentivize partners to drive free signups and activations. Some key recommendations include giving partners dedicated tools and workflows for setting up client accounts, gamifying desired partner behaviors, and creating product bundles tailored for partner needs. The goal is to help partners more easily sell HubSpot and earn commission through a simplified system.
Platform Events allow applications to integrate in real-time by publishing and subscribing to events. This enables more responsive workflows that can be triggered by both internal and external systems. Key capabilities include defining custom event objects, publishing from Apex, APIs or external systems, and subscribing via Apex or external apps through public APIs. The demo showed a Node.js app publishing and subscribing to events to trigger Apex workflows. Guidance covered packaging, limits, and the roadmap for high volume events and change data capture. Resources were provided to learn more about platform events.
This document provides information about an upcoming webinar on Salesforce's partner roadmap. It includes an agenda with sections on release readiness, partner innovation awards, partner community updates, and Q&A. Forward-looking statements are also disclosed. The webinar will discuss new products, features, certifications and resources for both ISV and consulting partners.
The document outlines the eligibility requirements and criteria to become a Salesforce Master in the Partner Community program. It lists requirements such as having a Silver or above partner status, submitting projects to the Partner Community with customer satisfaction scores of 7 or higher, obtaining certifications for 5 or more consultants, and meeting sales targets in annual contract value that vary by cloud and industry. It also describes the benefits of becoming a Salesforce Master such as prominent search results display, logos to use, and press release templates.
The AppExchange Marketing Program provides turnkey joint marketing campaigns between Salesforce and its partners. The Fall 2016 campaign will focus on showcasing apps that Salesforce admins love through promotions, content and social media from August to October. The Winter 2016 campaign will highlight accelerator apps for small businesses from November 2016 to January 2017. The program offers various package options for partners to generate awareness, leads and growth through AppExchange.
The document provides information about upcoming events and resources for Salesforce partners, including office hours, webinars, program announcements, marketing opportunities, and deadlines. It encourages partners to access resources through the Partner Community portal to stay up-to-date on programs, policies, training, and other important partner information. A Trailhead contest is also announced for partners to earn badges and win prizes by completing modules.
The document provides information about Dreamforce 2015 for partners. Some key details include:
- Dreamforce 2015 had over 172,000 attendees and another 11.7 million joined online, with over 1,600 breakout sessions.
- The conference included keynotes from business and technology leaders as well as musical performances.
- Sessions for partners covered topics like the ISV and SI partner programs, app development, marketing, and industry-specific solutions.
- Partner meetups allowed networking by region and industry. AppExchange customer sessions recommended useful apps.
The Intel® Software Partner Program is designed to help software companies develop innovative software for the latest technology, meet their target software market's current and future needs, accelerate software application development, and expand market reach and sales. The program is open to any software company developing and selling applications on a variety of operating systems, whether a regional or global company.
The document summarizes announcements and events from the August 2015 Partner Community Office Hours. It includes announcements about upcoming webinars on topics like the Marketing Cloud, partner programs, and the Salesforce roadmap. It also provides information on resources for partners like the Partner Community calendar, alerts, and office hours for questions.
Starting A Successful ISV Business with Salesforce (October 13, 2014)Salesforce Partners
The document provides information for entrepreneurs interested in starting an ISV business using the Salesforce platform. It discusses why the Salesforce1 platform is different in that it offers tools and resources to help ISVs succeed, including the Platform Distribution Program. It outlines various types of apps that can be built, such as native, composite and mobile apps. It also addresses questions around how ISVs can make money using a subscription model, and provides resources and steps for getting started, including the APP Academy training program.
Cloud Academy: Planning for Success as a Consulting Partner (October 13, 2014)Salesforce Partners
This document provides tips for consulting partners to successfully work with Salesforce, including having a clear practice focus in industry expertise or product knowledge, obtaining certifications to scale their business, achieving tiers within the Salesforce Partner Cloud Alliance, maintaining a track record of successful implementations and high customer satisfaction, leveraging existing customer relationships, registering leads and projects, maintaining a local presence, staying up to date on technology releases, and developing a marketing strategy. It also provides information on key resources available through the Salesforce Partner Community.
The Accelerator Program provides ISVs with a framework for success by establishing metrics, milestones, and action plans that are reviewed regularly by both the partner and Salesforce. It aims to improve awareness, pipeline, and sales of the partner's product by leveraging various Salesforce resources like marketing support, product roadmapping, sales enablement, and events. The goal is for both sides to execute their partner success plan on a quarterly basis and continuously find ways to collaborate beyond just sales.
Here are the key points about supporting Salesforce1:
- Consider building your app to be mobile-first so it works well on any device
- Test your app runs properly within the Salesforce1 container
- Leverage platform features like push notifications, geolocation, etc
- Package your app as a managed package so it can be installed via the AppExchange
- Provide guidance to customers on configuring your app for Salesforce1
- Monitor usage and feedback to refine the mobile experience over time
Building with Salesforce1 in mind expands your addressable market to include the large population of mobile-first users.
The document summarizes various marketing benefits available to partners in the Salesforce Partner Program based on their tier level. Higher tiers such as Gold and Platinum provide more extensive marketing benefits like AppExchange listings, access to co-marketing programs, and consideration for Dreamforce sponsorships. Lower tiers still provide basic benefits like access to resources in the Partner Community. The document encourages partners to advance their tier for additional marketing opportunities to promote their apps and services.
Cloud Academy: Getting Started as an SI Partner (November 26, 2014)Salesforce Partners
This document provides an overview of the Cloud Academy webinar on getting started as a Cloud Alliance Partner. It begins with announcements about upcoming events and a safe harbor statement. The bulk of the document then focuses on explaining the five phases of the Consulting Partner Lifecycle: Plan, Build, Sell, Manage Business, and Market. For each phase, it provides details on the goals, tools, resources, and steps involved to help partners optimize their partnership with Salesforce.
This document summarizes Salesforce's new Partner Program for ISV Partners, which aims to provide more transparency, clarity, and standardized benefits. Key aspects include:
1. A new tiering structure (Registered, Silver, Gold, Platinum) that provides increasing benefits based on annual contract value.
2. Simplified and standardized technology access, development support, marketing support, and go-to-market resources across tiers.
3. An implementation timeline over June-October 2015 for partners to comply with the new program.
The document provides an overview of technical benefits available to ISV partners in the Salesforce Partner Program at different tiers. Key benefits include access to development tools like Force.com, Lightning components, APIs, mobile services and analytics. Higher tiers provide additional benefits such as marketing support, dedicated resources, and access to Heroku and Desk.com partner programs. Links are provided for partners to learn more about each individual benefit.
Partner Community Training for Marketing Cloud Partners (March 10, 2016)Salesforce Partners
This document provides an overview of training for Marketing Cloud partners. It outlines the agenda which covers getting started in the partner community, managing leads and opportunities, collaboration tools, education resources, the partner admin role, and support options. Key areas taught include navigating the partner community, finding a partner account manager, submitting leads, providing deal updates, using groups, accessing online training, inviting users, and submitting support cases. The goal is to equip partners with knowledge of the partner community and resources available to help in their marketing cloud business.
The document describes the Salesforce Partner Community, which provides collaboration, education, and news/alerts features for partners. It lists numerous links to specific Partner Community pages and resources for accessing the community, logging in, viewing partner news, webinars, user groups, training options, support, releases, sponsorships, branding guidelines, Dreamforce information, the partner program, surveys, badges, PR guidelines, online training, Salesforce1 information, the AppExchange program, environment hub, and directly jumping to topics.
The Salesforce Partner Roadmap Webinar covered several topics:
1. Partner Community Updates from John Richter including new Trailhead modules for partners.
2. Salesforce Proficiency Packs for Administrators presented by George Hume, which provides a 6-week path to Salesforce certification.
3. An overview of the new AppExchange Partner Program (formerly ISV Partner Program) presented by Vanessa Cordero, including a new Trailblazer Score, reduced baseline pricing for ISVforce, and streamlined onboarding experience.
The document discusses HubSpot's partner program and provides suggestions for improving the partner experience. It outlines the current lead registration process and proposes changes to better incentivize partners to drive free signups and activations. Some key recommendations include giving partners dedicated tools and workflows for setting up client accounts, gamifying desired partner behaviors, and creating product bundles tailored for partner needs. The goal is to help partners more easily sell HubSpot and earn commission through a simplified system.
Platform Events allow applications to integrate in real-time by publishing and subscribing to events. This enables more responsive workflows that can be triggered by both internal and external systems. Key capabilities include defining custom event objects, publishing from Apex, APIs or external systems, and subscribing via Apex or external apps through public APIs. The demo showed a Node.js app publishing and subscribing to events to trigger Apex workflows. Guidance covered packaging, limits, and the roadmap for high volume events and change data capture. Resources were provided to learn more about platform events.
This document provides information about an upcoming webinar on Salesforce's partner roadmap. It includes an agenda with sections on release readiness, partner innovation awards, partner community updates, and Q&A. Forward-looking statements are also disclosed. The webinar will discuss new products, features, certifications and resources for both ISV and consulting partners.
The document outlines the eligibility requirements and criteria to become a Salesforce Master in the Partner Community program. It lists requirements such as having a Silver or above partner status, submitting projects to the Partner Community with customer satisfaction scores of 7 or higher, obtaining certifications for 5 or more consultants, and meeting sales targets in annual contract value that vary by cloud and industry. It also describes the benefits of becoming a Salesforce Master such as prominent search results display, logos to use, and press release templates.
The AppExchange Marketing Program provides turnkey joint marketing campaigns between Salesforce and its partners. The Fall 2016 campaign will focus on showcasing apps that Salesforce admins love through promotions, content and social media from August to October. The Winter 2016 campaign will highlight accelerator apps for small businesses from November 2016 to January 2017. The program offers various package options for partners to generate awareness, leads and growth through AppExchange.
The document provides information about upcoming events and resources for Salesforce partners, including office hours, webinars, program announcements, marketing opportunities, and deadlines. It encourages partners to access resources through the Partner Community portal to stay up-to-date on programs, policies, training, and other important partner information. A Trailhead contest is also announced for partners to earn badges and win prizes by completing modules.
The document provides information about Dreamforce 2015 for partners. Some key details include:
- Dreamforce 2015 had over 172,000 attendees and another 11.7 million joined online, with over 1,600 breakout sessions.
- The conference included keynotes from business and technology leaders as well as musical performances.
- Sessions for partners covered topics like the ISV and SI partner programs, app development, marketing, and industry-specific solutions.
- Partner meetups allowed networking by region and industry. AppExchange customer sessions recommended useful apps.
The Intel® Software Partner Program is designed to help software companies develop innovative software for the latest technology, meet their target software market's current and future needs, accelerate software application development, and expand market reach and sales. The program is open to any software company developing and selling applications on a variety of operating systems, whether a regional or global company.
The document summarizes announcements and events from the August 2015 Partner Community Office Hours. It includes announcements about upcoming webinars on topics like the Marketing Cloud, partner programs, and the Salesforce roadmap. It also provides information on resources for partners like the Partner Community calendar, alerts, and office hours for questions.
The document provides information about upcoming events and announcements for Salesforce partners, including office hours, webinars, contests, and deadlines. Key details include:
- A list of upcoming June events for partners, including APP Academy sessions, office hours, webinars, and the Partner Forum conference.
- Announcements about server splits, homepage component changes, sandbox leads, and permission set changes in the Summer '15 release.
- Information on the Trailhead contest for partners to win prizes by completing badges.
- Details on registering for Dreamforce 2015 and the AppExchange Marketing Program for partners.
- Links to resources like office hours, topics, tip sheets, and the new Environment Hub for managing or
The document provides information about an upcoming Partner Community Office Hours webinar in October 2015. It includes a safe harbor statement for any forward-looking statements. It also lists announcements, upcoming events, resources for partners, and ways to stay up-to-date on Salesforce releases and programs through the Partner Community.
The document provides information about an upcoming Partner Community Office Hours session in May 2015. It includes a safe harbor statement, announcements about upcoming events and webinars, information on accessing resources through the Partner Community, and instructions for how to ask questions during the Office Hours session. Key details are highlighted such as how to register for Dreamforce, submit presentations, access the partner roadmap, view release information, and ask questions during the session.
Here are some key things to include in your Sales Kit:
- Executive overview presentation - Highlights your company, product, value proposition
- Product demo video - Showcases key features and functionality
- Data sheets - Detailed product information for different personas
- Case studies - Examples of customers successfully using your product
- Pricing guide - Clearly outlines your pricing models and options
- FAQs - Addresses common questions that may come up in sales conversations
- Social media guide - Recommendations for engaging prospects online
- Email templates - Boilerplate text for outreach at different stages
- Objection handling guide - Prepares reps for common concerns that may be raised
The goal is to equip your sales team
The document summarizes an upcoming Partner Community Office Hours webinar on March 4, 2015. It provides information on announcements, calendar events, alerts, new product information, program changes, functionality updates in the Partner Community, marketing resources, office hours, and opportunities to ask questions during the webinar.
Salesforce Jumpstart: Getting Started as a Consulting PartnerSalesforce Partners
The document provides an overview of Salesforce's Jump-Start program for consulting partners. It includes the following key points:
1. It discusses the four phases of the consulting partner enablement lifecycle: plan, build, sell & market, and manage your business.
2. It highlights important resources like the partner community, certification process, marketing and sales tools to help partners get started and grow their Salesforce practice.
3. It emphasizes the importance of developing a certification plan and training practice team members to obtain different Salesforce certifications.
The document provides information about upcoming events and announcements for Salesforce partners. Key events and deadlines mentioned include the April 15 deadline for consulting partners to enroll for program fees, Dreamforce registration being open, new functionality in the Partner Community, and office hours being available to answer partner questions. The document also provides links to resources on various partner topics.
The document announces upcoming events and webinars for Salesforce partners in September 2015, including Dreamforce sessions, roadmap webinars, office hours, and alerts regarding new releases and programs. It also provides links to resources for partners such as the partner community calendar, release information, marketing programs, and ways to ask questions during office hours.
Welcome to the Partner Community: Success Through Collaboration! (October 13,...Salesforce Partners
This document provides information about the Salesforce Partner Community. It introduces John Richter and Heather Conklin as directors and provides a safe harbor statement for any forward-looking statements. It then highlights key features of the Partner Community including being a one-stop shop for partners, collaboration tools, case management, and environment hub for org management. Finally, it shares details about Dreamforce including the Partner Zone, sessions, receptions, and AppBash event.
August 2015 Governance Final 20150804.pptxAdilPatel34
This document provides a summary of a webinar on Salesforce governance and feature adoption. It discusses establishing governance processes to develop, enhance, support and administer a Salesforce environment. Key topics covered include developing a program charter, prioritizing requirements, collaboration and communication best practices, and release management. The webinar also demonstrated Trailhead, change sets, and the Force.com migration toolkit.
Building a Global Partner Program - From Strategy to Executiondreamforce2006
The document summarizes a presentation about building a global partner program. It discusses challenges in going global with channels and best practices for acting locally while having a unified program. Two customer stories are presented: Segway implemented Salesforce PRM to better manage leads and track partner performance globally. Network Physics rapidly deployed Salesforce PRM within 30 days to enable its entire business to operate through partners.
The document provides information about an upcoming Partner Community Office Hours event in February 2015. It includes a safe harbor statement regarding forward-looking statements. It also lists upcoming events, announcements, resources available in the Partner Community, and ways partners can ask questions during the Office Hours.
1. Testing different email content and designs can help identify the most effective approach for engaging leads and driving conversions.
2. While one email may have higher open rates, another design could prove better at moving users further down the funnel.
3. Analyzing test results allows you to identify the highest performing elements to incorporate into an optimized lead nurturing program.
The document provides a safe harbor statement for salesforce.com, inc. noting that any forward-looking statements could differ materially from expressed results if uncertainties materialize or assumptions prove incorrect. It identifies risks including those associated with new products and services, operating losses, fluctuations in operating results, interruptions in hosting, security breaches, intellectual property litigation, and mergers and acquisitions. The document states that unreleased services mentioned may not be delivered or may not be delivered on time.
The document summarizes an Orlando Salesforce.com User Group meeting in October 2009. The meeting included welcome and introductions, partner presentations on the Salesforce Winter '10 release and CRM integrations, and an overview of the user group's vision, objectives, and upcoming events like Dreamforce. The Winter '10 release highlights included real-time quotes, marketing campaign tools, content delivery improvements, mobile access, logic and development features, and administration enhancements.
The document provides guidance on successfully transitioning to Lightning, including:
- An overview of the key stages for Lightning adoption: Discover, Rollout, and Optimize.
- A demo of Lightning features to increase productivity.
- Best practices for each adoption stage, such as evaluating business processes, aligning stakeholders, and developing a rollout strategy.
- Resources available to help with the transition, including webinars, Trailhead trails, and the Lightning Now community group.
This document discusses using Lightning Communities to build better communities. It provides an overview of the evolution of Lightning Communities from basic templates to full platform capabilities. Lightning Community Templates offer pre-packaged solutions for use cases like customer service, partner portals, and helpdesks. The Lightning Community Builder allows customizing communities visually without coding. The document also promotes social engagement around Salesforce communities.
Partner Roadmap Webinar: Partner Community (April 3, 2014)Salesforce Partners
The webinar provided an overview of the new Salesforce Partner Community site. Key points included:
- The site allows partners to access content and collaborate through a single sign-on experience.
- It brings together resources previously available across multiple sites, and adds new features like search.
- The site is aimed at both ISV and SI partners, providing tools and resources relevant to each audience.
- An early version launched in March 2014 with education and collaboration tools, with additional partner functionality planned for future phases over the coming months.
Similar to Cloud Academy: Getting Started (Virtual Classroom) (20)
The document provides an overview of Salesforce's 2017 Lightning Accreditation Program and resources available for partners. It outlines the steps to become Lightning Accredited through earning the Lightning Experience Rollout Superbadge, and then to advance to Lightning Master status by completing implementations and transitions. It also shares the timeline and benefits of participating in the program, including opportunities to present at Dreamforce and increased visibility on the AppExchange.
This document summarizes key points from an ISV monthly technical enablement webinar presented by Salesforce experts. The webinar covered:
- The importance of making apps "Lightning Ready" to meet security review standards and attract new customers.
- An overview of Einstein Analytics and how it provides business intelligence capabilities within the Salesforce platform. Templates and web SDKs were discussed to help ISVs integrate analytics into their apps.
- An introduction to Salesforce DX, a new development model that emphasizes source-driven development, ephemeral scratch orgs, and continuous delivery to improve the developer experience and agility. Principles and tools of Salesforce DX were presented.
This document provides an overview of different certification paths available in Salesforce. It discusses certifications for various roles including administrators, app builders, and architects.
For administrators, it outlines the certification path for Salesforce Certified Administrator, including recommended experience, exam overview, study resources, and related certifications. It also discusses the certification path for Salesforce Certified Advanced Administrator.
For app builders, it summarizes the certification path for Salesforce Certified Platform App Builder, including recommended experience, exam focus areas, and study materials.
Finally, it presents the Salesforce Architect Journey framework, which outlines a progression of domain certifications leading to the prestigious Salesforce Certified Technical Architect role, with specialized certifications
This document describes a Salesforce Proficiency Pack for Administrators program that provides a 30-day blended learning experience to prepare participants for the Salesforce Administrator certification. The program combines Trailhead content, eLearning modules, hands-on exercises, study guides, and instructor-led sessions. It is designed to be completed in 6 weeks. Key components include instructor support, study materials, a practice environment, and an exam voucher. The program is suited for new administrators, those seeking to refresh skills, and individuals who can dedicate 1-2 hours per day. Partner benefits include rapidly ramping new teams and counting the certification towards partner program requirements. Upcoming class start dates and registration details are provided.
The document provides a summary of the Partner Roadmap Webinar. It includes an agenda for the webinar covering partner community updates, continuous site switching, and Quip for Partners. It also provides information on upcoming webinars, trust notifications for service updates, new trailhead modules, and resources for partners to stay connected.
The document provides information on how to use the Environment Hub to manage multiple Salesforce organizations. It describes how to request access to Environment Hub, connect existing orgs, create new orgs for development, testing or demos, and enable single sign-on. It also lists best practices such as using trialforce templates to create copies of demo orgs, taking advantage of the unlimited Partner Developer Edition org, and using the Org description and expiration date fields to help differentiate orgs.
This document provides best practices for managing demo environments, including: tracking org expiration dates in Environment Hub; requesting additional features when needed; cloning orgs with Trialforce; leveraging managed packages to easily set up demo orgs; advertising solutions in NextLevel Partner Finder; and choosing the correct demo environment based on use case. It discusses tools like Environment Hub, Trialforce, and managed packages that can help implement these practices.
Choosing the Right Demo Environment (Salesforce Partners)Salesforce Partners
This document discusses different types of Salesforce demo environments that can be used for various purposes like opportunities, learning, development, and showcasing. It describes the key environments like Partner Developer Edition (PDE), Simple Demo Org (SDO), and Integrated Demo Org (IDO) and compares their features such as expiration dates, included licenses, and suitability for different use cases. The document recommends choosing the PDE for most opportunities as it never expires and fully supports environment hub and Trialforce. It also provides guidance on how and when to request access to demo environments like the SDO.
The document provides information to help prepare for the Salesforce Accredited Sales Professional exam, including:
- The exam format is 30 multiple choice questions over 45 minutes taken online. A passing score of 70% is required.
- Topics covered on the exam include the Salesforce advantage, Salesforce products, competitive intelligence, objection handling, customer discovery, and leveraging Salesforce resources.
- Additional resources for exam preparation include materials from the Partner Fast Forward Bootcamp, the Partner Community, and Trailhead training.
This document provides an overview and update on Einstein Analytics and partner analytics apps. It discusses the opportunity for analytics with customer data, how Einstein Analytics closes the analytics gap for Salesforce users, new product updates including improved data preparation and encryption at rest, and commercial models and resources for partners to build analytics apps. It demonstrates the web SDK and templates and encourages partners to list analytics apps on the AppExchange to take advantage of the growing analytics ecosystem on the Salesforce platform.
The document discusses Lightning implementation and provides guidance on adopting Lightning. It recommends assembling an adoption team, conducting discovery activities like evaluating org readiness and business processes, and creating a rollout plan with a persona-based approach. The rollout plan should include iterative development and testing. It also discusses migrating from Visualforce to Lightning components and avoiding technical debt. Change management activities like training, communications, and executive buy-in are also recommended.
The document discusses an upcoming Salesforce developer conference in June 2017 with technical sessions, a keynote, and discounts available. It also provides information on enabling apps to work in the Lightning Experience, upcoming webinars on new Einstein Analytics features, and the Summer '17 release focusing on features for ISVs including improved Wave packaging templates, Salesforce DX entering open beta, the Apex Metadata API going GA, and the Lightning Data Service entering beta.
The document provides an overview of new features in Salesforce's Summer '17 release. It lists top features across various Salesforce clouds, including Lightning for Gmail, Lightning Service Console enhancements, Social Studio Einstein Vision capabilities, Platform Events, and Einstein Predictive Sort for Commerce Cloud. The document also advertises upcoming webinars to provide more details on the release and invites readers to learn more about specific features.
This document provides guidance on implementing the Field Service Lightning (FSL) managed package, including:
- Initial considerations such as reviewing documentation and defining field service challenges
- Using the recommended permission sets and sharing model
- Disabling data integration rules to allow FSL triggers to function properly
- Enabling feed tracking on service appointments
- Assigning the correct FSL page layouts to profiles
- Best practices for modeling service territories
The document summarizes AppExchange Marketing Program (AMP) packages for Fall and Winter 2017 that partners can purchase to boost marketing exposure, lead generation, and sales. It describes the goals, benefits, metrics, pricing and availability for campaigns promoting listing traffic, leads, awareness, and growth. Example packages include Dreamforce promotions, homepage features, emails, and services like listing reviews to help partners succeed on AppExchange.
The document announces the Salesforce Developer Conference from June 28-29, 2017 in San Francisco. Early bird tickets are $499 and there will be over 130 technical sessions. It provides the website and a partner discount code for tickets.
Sales Cloud Lightning Migration Best Practices (May 12, 2017)Salesforce Partners
The document provides guidance on implementing Salesforce Lightning. It recommends assembling an adoption team, conducting discovery and evaluation activities to assess readiness, aligning on a rollout strategy, planning and launching the rollout in an iterative manner, and continuously optimizing usage. Key activities discussed include creating persona-based page layouts, transitioning from Visualforce to Lightning components, and establishing a change management plan to drive user adoption. Customer success stories are also referenced to demonstrate the benefits organizations have realized by switching to Lightning.
This document provides guidance on implementing the Field Service Lightning (FSL) managed package, including:
- Initial considerations such as reviewing documentation and defining field service challenges
- Using the recommended permission sets and sharing model
- Disabling data integration rules to allow FSL triggers to function properly
- Enabling feed tracking on service appointments
- Assigning the correct FSL page layouts to profiles
- Best practices for modeling service territories
This document provides guidance on having difficult conversations and delivering bad news. It recommends expressing empathy for the other person's feelings and perspective. It advises practicing your core message but not too much, and delivering bad news in person. It also suggests having a plan but not being talked out of your decision, focusing on communicating your core message clearly, and then planning an exit from the conversation once understanding is reached. The document concludes with a reminder that difficult conversations should always be handled with respect, follow-up, and consideration of the other person's perspective.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
National Security Agency - NSA mobile device best practices
Cloud Academy: Getting Started (Virtual Classroom)
1. Cloud Academy
Getting Started as a Consulting Partner
Phil Patacca
Partner Development Advisor
ppatacca@salesforce.com
May 2015
2. Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or
implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking,
including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements
regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded
services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality
for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results
and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated
with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history,
our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer
deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further
information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for
the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing
important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features
that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor
5. May 5 – APP Academy: Getting Started (Virtual)
May 6 – Partner Community Office Hours
May 7 – Summer ‘15 Developer Preview (Webinar)
May 12 – Dreamforce Office Hours
May 13 – Analytics & the Wearables Revolution (Webinar)
May 14 – Partner Forum (Toronto)
May 14 – Partner Roadmap Webinar
May 19 – APP Academy: Marketing (Virtual)
May 20 – Cloud Academy: Getting Started (Virtual)
May 20 – Partner Forum (London)
May 21 – Salesforce World Tour (London)
To see more events, webinars, registrations, and
replays you may have missed, go to:
Partner Community > Calendar
Calendar of Events
Check the Partner Community for Updates
7. • Access to & insight from our PM’s & Program Staff
• Transparency with our product roadmap
• Program announcements & Alerts!
• Around once per month
Partner Roadmap Webinar
What’s New & What’s Next for ISV & SI Partners
http://p.force.com/ROADMAP
Next session is on June 4 at 9am Pacific
Topic: Summer ‘15 for Partners
9. Alerts! Important Notification for Partners
Read Each Notice Carefully
• Trial
template
blackout
window
&
ISV
packages
during
Summer
’15
Release
• Summer
‘15
Pre-‐Release
for
Partners
• Dreamforce
2015
Security
Review
Deadline
–
submit
your
complete
app
before
July
5
http://p.force.com/ALERTS
You must log in to
see the Alerts!
11. Partner Community – Topics (A-Z)
Jump directly to a specific topic
http://p.force.com/topics
12. • The new place for ALL partners to generate new orgs (ISV & SI)
• Manage all of your orgs in one place
• Create new orgs (demos, testing, development, etc.)
• Custom Views help you organize and manage
• Choose one org as the “hub”; associate other orgs to it
• Related orgs can be automatically discovered
• Seamlessly switch between orgs without adding login credentials
Environment Hub
Org Management for ISV & SI Partners
http://p.force.com/hub
14. How do I access?
✓ Partner Community p.force.com/signup
✓ Partner Online Training p.force.com/LMS
✓ Partner Sales Aid p.force.com/PSA
15. Partner Community - Next Steps
ü Get Access to the new Partner Community
ü Post Your Picture
Let us see who you are!
ü Join the Partner Community *Official* Group
o In that group, select:
Email Settings > Daily Digest
ü Encourage your colleagues to do the same
ü Go to p.force.com/signup for help
ü Collaborate and have fun!
YES! NO!
16. Partner Online Training
Now Includes the Partner Sales Aid
http://p.force.com/LMS
Login must contain @partnertraining.com
17. Partner Sales Aid (PSA)
• Access via Any Web Enabled
Device
• Phone & Tablet using
Salesforce1
• Initial Access through Education
tabs in Partner Community
• PSA contains Sales & Sales
Support Content
http://p.force.com/psa
18. Partner Community – Topics (A-Z)
Jump directly to a specific topic
http://p.force.com/topics
21. Understand the 5 phases of consulting partner enablement
Discover & optimize tools and resources
Understand the process and formulate your own strategy
Plan for customer success
Understand the foundations of a successful partnership
Session Goals
22. Consulting Partner Lifecycle
Join Partner Community
Accept click through
agreement
Define Practice Focus
Set goals
Build certification plan
Review Certification
website
Access Partner Online
Training Catalog
Execute on certification
plan
Define strategy
Train your practice team
Update collateral
Request 2 free CRM
licenses & manage leads
and projects
Lead Registration
Manage opportunity pipeline
sourced
joint sales
Project Registration & CSAT
Customer Stories
5 Phases for Success
Plan Market & SellBuild
Manage Your
Business
24. Consulting Partner Lifecycle
Join Partner Community
Accept click through
agreement
Define Practice Focus
Set goals
5 Phases for Success
Plan
25. Join the Partner Community
Create your profile
Join Collaboration groups
Review News & Events Calendar
Register for webinars
26. Define Your Practice Focus
Product Expertise
• What is your value proposition?
• Understand your differentiators
• Are you a new practice focused on custom development?
• Is your existing customer base heavily weighted towards contact centers and
customer service?
• Existing relationships with customers – Think beyond CRM
“Salesforce is a platform company. Period.”
- Alex Williams, TechCrunch
27. Define Your Practice Focus
Industry Focus
• Is your existing customer base heavily weighted towards an industry?
• Does your practice team have industry experience?
• Understand unique challenges of that industry
• Speak the language of the industry
• Trusted advisor
“As we look to grow to $10 billion and beyond, our new industries strategy is a huge opportunity for
salesforce.com to expand our footprint within existing customers and reach new enterprise customers.”
- Keith Block, President and Vice Chairman, salesforce.com
28. Define Your Practice Focus
Market Segment
• Enterprise Business Unit
• Commercial Business Unit
• Small Business 1-100 employees
• Mid Market 100-500
• General Business 500-1000
Services
• Business Consulting / Legacy System Migration / Integration / Quick Starts
Region
• Local presence is an advantage
• Leverage proximity to drive business
29. Set Goals
• Program Tier
• # of certifications completed in year 1
• ACV Targets
• # of projects completed in year 1
• Customer Satisfaction Score
• # of customer stories submitted
31. Consulting Partner Lifecycle
Build certification plan
Review Certification
website & Resources
Access Partner Online
Training Catalog
Execute on certification
plan
5 Phases for Success
Build
32. Objectives:
Create Your Certification Plan
• Understand the different certifications, requirements, and exams
• Identify individual employees tasked with obtaining certifications
• Set timeframes
5 Steps to Individual Certification
Certification Resources
Certification Maintenance & Continued Education
34. Administrator Certification
No prerequisite required
Concepts Tested:
• Manage users, data, and security
• Maintain and customize Sales Cloud and Service Cloud applications
• Build reports, dashboards, and workflow
About the exam:
• 60 multiple choice/multiple select questions
• Education based – tested on what you learn and remember
• Passing score: 65%
• Registration fee: $200
Recommended Online courses:
• Administration Essentials for New Admins
• Administration Essentials for the Service Cloud
35. Sales Cloud Consultant Certification
Prerequisite: Administrator Certification
Concepts Tested:
• Ability to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and
scalable, and contribute to long-term customer success
• Design Sales and Marketing solutions to meet business requirements
• Design applications and interfaces that maximize user productivity
• Manage data and design analytics to track key Sales Cloud metrics
About the exam:
• 60 multiple choice questions
• Experience based: test questions are based on 'use cases’
• Passing score: 68%
• Registration fee: $200
Recommended Online courses:
• Implementing Sales and Marketing
• Preparing for the Certified Sales Cloud Consultant Exam
36. Service Cloud Consultant Certification
Prerequisite: Administrator Certification
Concepts Tested:
• Ability to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and
scalable, and contribute to long-term customer success
• Design contact center solutions that make use of cases, knowledge base, and portals
• Design interaction channels and build interfaces to maximize agent productivity
• Manage data and design analytics that track key industry metrics
About the exam:
• 60 multiple choice questions
• Experience based: test questions are based on 'use cases’
• Passing score: 68%
• Registration fee: $200
Recommended Online courses:
• Preparing for the Certified Service Cloud Consultant Exam
• Implementing Case Management Across Channels
• Implementing Salesforce Knowledge
• Administration Essentials for the Service Cloud
• Setting up and Building Communities
37. Developer Certification
No prerequisite required
Concepts Tested:
• Demonstrate knowledge, skills, and abilities building custom applications and analytics using the declarative capabilities of the Force.com
platform, the programmatic capabilities of Force.com code (Apex) and Force.com pages (Visualforce), and application development
lifecycle management with cloud computing development as a service
• Build custom applications using the point-and-click capabilities of the platform
• Design the data model, user interface, business logic, and security for custom applications
• Design reports, dashboards, and portals
About the exam:
• 60 multiple choice questions
• Passing score: 68%
• Registration fee: $200
Recommended Online courses:
• Building Applications with Force.com Part 1
• Building Applications with Force.com Part 2
• Extend Analytics module within Administration Essentials for Experienced Admins (ADM211)
38. Technical Architect Certification
Prerequisite: Developer Certification
Concepts Tested:
• Designed for technical architects who want to demonstrate their knowledge, skills, and capabilities to assessing customer architecture;
designing secure, high-performance technical solutions on the Force.com platform; communicating technical solutions and design
tradeoffs effectively to business stakeholders; and providing a delivery framework that ensures quality and success
• Design a technical architecture solution that may span multiple platforms and include integration and authentication across systems
• Manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
• Articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture
About the exam:
• Certified Technical Architect program has three components one must successfully complete in this order:
• 1. Self-Evaluation
• Current status as a Salesforce.com Certified Force.com Developer is a prerequisite
• 2. Multiple-choice Exam
• 60 multiple choice questions
• 3. Review Board Presentation
• Presentation and discussion of the architecture solution for a hypothetical scenario and a customer case study
• Registration fee: $6,000 and includes two attempts
• 4 hours allotted to complete the exam
39. Certification Plan: Document Plan & Present to Team
Determine your corporate certification goal based on your practice’s focus
• number and types of certification
Identify individual employees tasked with obtaining certifications
Set deadlines for each individual certification
• Be sure to include prerequisites - Administrator Certification for Sales & Service Cloud Certification
Obtain executive support for certification plan
Present certification plan & resources to your Salesforce Practice Team
Execute on plan
40. Example Certification Plan
Resource August September October Certifications Fee Total:
Employee Name Developer 1 $200
Employee Name Admin Service Cloud 1 $400
Employee Name Admin Sales Cloud Service Cloud 2 $600
Employee Name
Employee Name Developer 1 $200
Employee Name Developer 1 $200
Employee Name Admin Service Cloud 1 $400
Employee Name Admin Service Cloud 1 $400
Program Totals: 1 4 3 8 $2,400
Corporate Certification Goal: 8 net new certified individuals
Target completion date: January 2015
41. 5 Steps to Individual Certification
Step 1: Identify credential to become certified in
Step 2: Determine and complete prerequisites
Step 3: Prepare for exam
• Review study guide on Salesforce certification website
• Sign up for Partner Online Training Catalog via Partner Community
• Complete recommended online training courses
Step 4: Create webassessor login & register for exam
Step 5: Complete exam
* After each release (3 per year) you must pass the release exam to maintain your certification
43. Salesforce Certification Website
Overview of all certification credentials
About the exam
• Outline
• Objectives
• Sample questions
• Recommended training and resources
Study Guides
Exam schedules & registration via webassessor
Verification
Support
47. Salesforce Certification Website: Webassessor
Key fields in your profile
Ensure your certification is associated
to your company
Ensure your certification is recognized
by Salesforce Partner Program
correctly
48. Salesforce Certification Website: Webassessor
Verification Opt-In: Yes
Ensure your certification can be verified directly from
the certification website
Important for potential customers and employers
50. Salesforce Partner Community
Sign up for Partner Online Training Catalog Access
Partner Roadmap webinars
• Access to & insight from our PM’s & Program Staff
Enablement webinars & office hours
Release support & training
52. Click Details & Sign Up
• You will receive 2 emails which include:
• @partnertraining.com username & link to create your password
• Welcome to Partner Online Training Catalog
Partner Online Training Catalog
54. Certification Maintenance
All certified professionals must successfully complete three online, release-specific exams within a 12-month
period
Release exams are published in conjunction with major product releases (Winter, Spring, and Summer)
Notified automatically when release training material and exams become available
Salesforce.com Certified Administrator Release Exam:
• Salesforce.com Certified Administrator
• Salesforce.com Certified Advanced Administrator
• Salesforce.com Certified Service Cloud Consultant
• Salesforce.com Certified Sales Cloud Consultant
Salesforce.com Certified Force.com Developer Release Exam:
• Salesforce.com Certified Force.com Developer
• Salesforce.com Certified Force.com Advanced Developer
• Salesforce.com Certified Technical Architect
59. Consulting Partner Lifecycle
Define strategy
Train your practice team
Update collateral
Request 2 free CRM
licenses & manage leads
and projects
5 Phases for Success
Market & Sell
60. q Review marketing resources in Partner Community
q Determine marketing strategy & educate your team
q Create AppExchange Consulting Partner Listing
q Update website with Salesforce Partner Logos, lead registration form, case studies
q Execute on marketing campaigns, webinars, events, & sponsorships
q Attend APP Academy Marketing Virtual Classroom
q Create Partner Success Stories (template provided)
q Create Partner – At – A – Glance (template provided)
Market
61. q Request 2 Free licenses (Business Org) OR Request trial activated as Business Org
- log a case in the Partner Community
q Review sales resources in the Partner Community
q Attend APP Academy Sales Virtual Classroom
q Determine sales strategy and compensation
q Determine project methodology
q Educate & train your sales team
q Manage leads and opportunity pipeline in your Business Org
q Pipeline Generation
Sell
63. Consulting Partner Lifecycle
Lead Registration
Manage opportunity pipeline
sourced
joint sales
Project Registration & CSAT
Customer Stories
5 Phases for Success
Manage Your
Business
64. Register Leads & Projects
Lead & Project registration are key metrics
used to track partner success
Lead: New business uncovered by partner
Project:
• Tracks implementations delivered by partner
• Kicks off CSAT survey process upon completion
Leads & Projects are submitted through the
Partner Community
65. Manage Opportunities
Sourced and Joint Sales ACV is a key factor used
to determine your program tier
What is sourced ACV?
Any previously unknown opportunity referred by partner
Sourced ACV must be:
• Submitted as a lead through the partner community
• Accepted by the Salesforce sales team
• Result in new end user purchase of original services,
additional services or upgrade to existing services
What is Joint Sales (influenced) ACV?
Partner brings previously unknown intelligence to an
existing Salesforce opportunity to support close or is
brought in by the Salesforce AE to support close of an
existing opportunity
66. Customer Satisfaction Score
Customer Success is a top priority and key metric used to
track partner success
CSAT Scores are visible on your AppExchange listing
CSAT Scores are generated when you register and
complete projects in the partner community