The document provides an overview of Salesforce Community Cloud capabilities for building engaging online community experiences. It summarizes a demo use case of a coffee company using a Salesforce community for customer collaboration. The presentation demonstrates the Lightning Community Builder for theming, customizing, and packaging communities. It outlines resources for learning community administration and previews future features like hybrid mobile apps and native content.

1. Build Engaging Community
Experiences with
Community Cloud
June 22, 2018 | 11:00 a.m. IST
Aditya Pagadala
Senior Member of
Technical Staff
Salesforce
Shubhi Goyal
Senior Member of
Technical Staff
Salesforce
Shashank Srivatsavaya
Developer Relations
Manager
Salesforce

2. Forward-Looking Statement
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The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
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3. Go Social!
Salesforce Developers
Salesforce Developers
Salesforce Developers
The video will be posted to YouTube & the
webinar recap page (same URL as registration).This webinar is being recorded!
@salesforcedevs

4. Have Questions?
● Don’t wait until the end to ask your question!
● Technical support will answer questions starting now.
● Respect Q&A etiquette
● Please don’t repeat questions. The support team is working
their way down the queue.
● Stick around for live Q&A at the end
● Speakers will tackle more questions at the end, time-allowing
● Head to Developer Forums
● More questions? Visit developer.salesforce.com/forums

5. ● Salesforce Community
● Capabilities of Community
● Create and customize a Community
● Administration and Management
● Future Roadmap
Agenda

6. Community
Connected, intelligent digital experiences for customers, partners and employees
Modern Intranet
Easy-to-Use Helpdesk
Collaboration & Content (Extend CRM)
Engaging Apps
Partners Employees
Customer Portal
Service Community
Help Center
Partner Relationship Mgmt
B2B Commerce
Franchise Management
Agent/Broker Portal
Customers

7. Capricorn Coffee

8. Demo Use Case
Hey Codey, I need a smart collaboration tool for all
our customers. You know how important for us to
solve their issues quickly right .. ??
Astro, Why don’t you
try Salesforce
Communities??

9. Lightning Community Builder
Theming and
Branding
Responsive Customisable Packageable

10. Recap!
- What is community
- Create Community
- Customize community the with builder
- Organize and administer community with workspaces

11. Future Road Map
Hybrid Mobile App Native Content

12. Resources
Learn with Trailhead
Community Cloud Basics
Community Rollout Strategy
Build a Custom Theme Layout Component for Lightning Communities

13. Q & A
Try Trailhead: trailhead.salesforce.com
Join the conversation: @salesforcedevs
Join our Trailblazer Community group:
bit.ly/webinarinapac

14. Survey
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the end of the webinar. Thank you!