Develop with Community Cloud in whole new ways with the Summer ‘18 release. Join this webinar and learn straight from our product managers on how to use and optimize fresh pre-built themes, native content and what’s on the roadmap for Winter ‘19.

1. Community Cloud:
New in Summer ‘18
June 14, 2018 | 10:00 a.m. PDT
Gayathri
Geetha
Director of Product
Management
Salesforce
Sudhir
Bakhru
Director of Product
Management
Salesforce
Nisha
Baxi
Developer
Marketing Director
Salesforce
Jagadeesh
Maddila
Sr. Engineer
Salesforce

2. Forward-Looking Statement
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This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results
expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be
deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other
financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our
service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to
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Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently
available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based
upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-
looking statements.

3. Go Social!
Salesforce Developers
Salesforce Developers
Salesforce Developers
The video will be posted to YouTube & the
webinar recap page (same URL as registration).This webinar is being recorded!
@salesforcedevs

4. Have Questions?
• Don’t wait until the end to ask your question!
– Technical support will answer questions starting now.
• Respect Q&A etiquette
– Please don’t repeat questions. The support team is working their
way down the queue.
• Stick around for live Q&A at the end
– Speakers will tackle more questions at the end, time-allowing
• Head to Developer Forums
– More questions? Visit developer.salesforce.com/forums

5. Agenda
• Intro to Community Cloud
• Key themes and features in Summer ‘18
• Feature Spotlight
– Builder : OOTB Themes , Progressive Rendering
– CMS connect for authenticated content
– Personalization
– Winter ’19 Roadmap sneak peek
• Q&A

6. Community Cloud Use Cases
Connected, intelligent digital experiences for customers, partners and employees
Modern Intranet
Easy-to-Use Helpdesk
Collaboration & Content (Extend CRM)
Engaging Apps
Partners Employees
Customer Portal
Service Community
Help Center
Brand engagement
Partner Relationship Mgmt
B2B Commerce
Franchise Management
Agent/Broker Portal
Customers

7. Engaging, Process-Driven,
Self-Service Experiences
Community 360 records and
filtering, View and resume
paused flows
Community Cloud Summer ‘18 Themes
Service CommunityDigital Experience
Platform
PRM
Rich, Peer-to-Peer Self-
Service Experiences
Marketing Cloud Integration
Pin Posts on
Topic and Group feeds
Turn-Key Partner
Management App
Integrate Sales and Marketing
Cloud. Enhanced Content &
Marketing Capabilities
Targeted, Pixel-
Perfect Experiences
Visually Stunning UI with
“Out of the box” themes
* Beta
Customer Portal

8. Digital Experience Platform
Build, manage, analyze and enhance your community with clicks not code
Key Use Cases
Quickly build your community
Easily brand & theme
community
Connect to existing CMS sources
Granularly target audiences
Analyze community engagement
Lightning Community Builder
New Summer ‘18 Features
Pre-Built Themes
CMS Connect for Authenticated Content
Progressive Rendering for Faster Page Load
Times
Lightning Bolt for Salesforce
Native CMS*
* Pilot

9. Feature Spotlight : OOTB
Themes, Progressive
Rendering

10. Feature Spotlight : CMS
Connect for Authenticated
Content

11. CMS Connect
Helps centralize your content and brand
JSON
CMS
Connect
HTML
CMS
Connect

12. CMS Connect Json (Now GA w/ Authenticated Content!)
• Bring external CMS Content Via APIs (JSON)
• Presentation in Communities, Content from
External CMS.
• Unauthenticated - Client Side in Winter
Release
• Support Lists & Detail Layout, Pagination
support
• One standard Layout for List and Detail OOTB.
• Navigation support from List to Detail, SEO
capability for Detail page content.
• Authentication Support GA in Summer
• Content Discoverability via Global Search

13. Feature Spotlight : Audience
Targeting

14. Theme / Brand Page Component Content
(Topics, KBs, Native Web
Content, etc. )
User Profile
Available Today
Winter ‘19+
Country, State, City, ZIP Code
Referring Domain
Record Type
Fields on User Object
Fields on User Related Objects
(e.g. User.Contact.Account<field>)
Criteria Operators (<, >, !=, Contains, OR)
Winter ‘19+
Device Form Factor
Personalize every Touchpoint of the Community

15. FY19 Roadmap Sneak Peak
Hybrid Mobile App Native Content

16. FY19 Roadmap Sneak Peak
Hybrid Mobile App Native Content

17. Survey
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18. Q & A
Try Trailhead: trailhead.salesforce.com
Join the conversation: @salesforcedevs