The Paralegal Mastery program provides paralegals with skills to sustain their careers and embrace customer service. It focuses on Six Sigma principles like quantifiable results and accountability. The program teaches leadership, technology usage like eFiling, and communication skills like concise memos. It offers certifications in Six Sigma levels from yellow to black belt. Upcoming sessions cover technology over two weeks in November and leadership over four weeks in December.

1. PARALEGAL
MASTERY

2. OBJECTIVES
• An overview of the Paralegal Mastery program
• What is the Expert Paralegal (EP)Professional designation and
how can it improve your career
• How to improve communication skills
• The importance of staying abreast of technology and the
implications for not
• How to be a leader even if you do not currently hold a
leadership position

3. SIX SIGMA PRINCIPLES
• Focus on overall strategic objectives
• Focus on organizational sponsors to implement Six Sigma organization wide
• Emphasizes quantifiable results
• Identifies metrics early in the process to ensure accountability
• Creates leaders that help improve profits and reduce billable time and productivity
wasters
• Creates highly qualified process improvement experts who can apply improvement
tools and lead teams
• Requires that you stretch yourself and not focus on menial tasks with little to no return

4. LEADERSHIP
SUSTAINABLESUCCES
UNIVERSALWELL-
BEING
KEYBUSINESS
RESULTS
CUSTOMERVALUES
PEOPLE VALUES
STRATEGIC
PLANNING
PARTNER VALUES
VALUES AND PROCESS FLOW
EXTERNAL ENVIRONMENT
BUSINESS EXCELLENCE MODEL
UNIVERSAL BUSINESS EXCELLENCE

5. PROGRAM OVERVIEW
Paralegal Mastery provides Paralegals with the
abilities and skills necessary to sustain a
professional career while also embracing a
customer service oriented mentality needed to
compete effectively in today’s global
marketplace.

6. EARNING A SIX SIGMA CERTIFICATION ALLOWS INDIVIDUALS TO DEMONSTRATE THEIR EXPERTISE
Six Sigma Certification
Six Sigma is a process improvement methodology that ensures that quality improvement goes beyond lip service but it allows for the
demonstration of service quality at an individual and organizational level.
BLUE BELT
A person who
demonstrates Mastery of
the legal research
process.
YELLOW BELT
A person who
understands the basics of
Six Sigma and how to
apply the principles to
core functions.
GREEN BELT
A person well versed in
Six Sigma who leads a
team or project.
3
1 2

7. PARALEGAL BLACK BELT
Earn a one of a kind Paralegal Certification by learning how to apply Six Sigma to the
Paralegal role. Some say that leaders are born and others believe that
they are made. Whether they are born or made all paralegals need to incorporate leadership
skills into their careers. Today more than ever employers are looking to hire individuals that
understand that leadership is more than knowing how to delegate and manage when things
are going smoothly but how to manage during times of change and crisis.
This program incorporates the teambuilding aspects of Six Sigma to foster leadership
capabilities into the paralegal role. From entry level paralegals to paralegal managers this
program will change the way that you view the paralegal role and your career potential. Six
Sigma fosters a teambuilding and productivity enhancing mindset that all paralegals can
incorporate into their careers to become exceptional leaders.

8. LEGAL TECHNOLOGY
Some of the topics covered in this program include:
• The following topics are covered in this program:
• Overview of Six Sigma methodology and measurement tools
• The future of Law practice
• Legal process errors and technology
• eCourtrooms: The courtrooms of the future
• eFiling usage and considerations
• eService usage and considerations
• eDiscovery efficiency with Six Sigma

9. COMMUNICATION
This is a unique program in that it requires registrants to learn a new language. Some of
the topics covered in this program include:
• Advantages of electronic methods of communication including email, texting, and
social media
• Drafting concise legal memos and briefs

10. LEADERSHIP
• Explain why you should study management regardless of your career goals
• Discuss two common paths to a management position
• Define leadership and list characteristics of an inspiring leader
• Understanding the rules of ethics and professional responsibility and how these rules
relate to the practice of law
• Ability to use technology to further client representation
• Ability to apply knowledge of the basic principles of law that control the various legal
specialties to the representation of law office clients

11. UPCOMING SESSIONS
TECHNOLOGY PROGRAM
Length of Program: 2 weeks
Date: November 21, 2015
Day: Saturdays
Time: 10:00am – 4:00pm PST
Price: $379
LEADERSHIP PROGRAM
Length of Program: 4 weeks
Date: December 10, 2015
Day: Thursdays
Time: 5:00pm – 7:00pm PST
Price: $449

12. REGISTER TODAY!C A L L 8 0 0 - 5 8 0 - 6 0 6 8 O R V I S I T R A I N M A K E R S O N L I N E . C O M