Mitchell Kowalski believes the legal industry is undergoing major changes called "The Great Legal Reformation". Alternative service providers and the rise of legal AI are putting pressure on traditional law firm models. To survive, law firms must create new strategies for legal service delivery. Kowalski argues firms should shift to a holistic, team-based approach that leverages people from various backgrounds alongside technology and process improvements. This will allow firms to differentiate themselves and provide a unique client experience that makes clients' worlds "gloomy" without the firm, securing their loyalty and competitive advantage in the future legal market.