Ovum Industry Congress - FS Breakfast Briefing

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"The Roard to World Class. How Long?...How Much? In this presentation, Bizagi customer - Generali PPF Holding - demonstrated its BPM success story to OIC delegates in May 14th 2014.

Presentations & Public Speaking Business Technology

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INTEGRATIONCENTRIC
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COMPLEXITY
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SCORING KEY
PROCESS ASSESSMENT MATRIX
Process for Automation
PROCESS BUSINESS IMPACT
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Ovum Industry Congress - FS Breakfast Briefing

Poka Yoke is a Japanese term meaning "mistake-proofing" or "error-proofing". It is a quality control method used to eliminate or prevent mistakes or errors during manufacturing processes. The goal of Poka Yoke is to make it impossible or at least very difficult to make mistakes, thus improving efficiency and reducing defects. This can be achieved through various means, such as designing products or processes that are self-checking, using warning signals or alarms, or providing clear instructions for operators. By implementing Poka Yoke, organizations can improve the quality of their products and reduce the time and cost associated with fixing mistakes

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This session will present an overview of the automation approach for a large services firm (exceeding $1 billion in revenue) and provide guidance to BPM practitioners that will enable them to more effectively apply the technology. Examined will be how AMTI addressed the need to improve its internal processes in order to support growth without increasing administrative staff, by using BPM to automate processes to reduce the administrative burden on staff and improve productivity. Since that successful effort AMTI has continued to use and to refine its application of BPM to support ongoing process improvement initiatives. In his role as Chief Technology Offi cer for Advanced Management Technology, Inc. (AMTI) David Holliday is responsible for ongoing automation efforts and for leading the effort to improve the way in which technology is applied to support the business.

Standard Operating Procedure (SOP) for Information Technology (IT) Operations

Ronald Bartels

Title of SOP Dates Issue date Effective date Document history Approvals Description Purpose and background Scope Definitions Operations Maintenance Projects Business justification and project request form Project Lite methodology (mini projects) Large projects Fulfilment Example - Video conferencing Quality and targets Vital functions affected by this SOP Lessons learned Record and Document Management References Standards Images Diagrams Equipment, hardware and software lists Labelling and naming standards Checklists Installation Configuration Testing Financial Budget exception / deviation Risk The CRAMM Risk management methodology Meerkat Risk Methodology Information Security Physical security Service Continuity Risk evaluation and control Business impact analysis Develop continuity strategies Emergency response and operations Developing and implementing the BCP Awareness and training program Maintaining and exercising the BCP Standards and guidelines Escalations Roles and responsibilities The Uberfingers team leaders dashboard Shifts Training Monitoring requirements Change Stakeholders Request for change Apply for testing Configuration management database Impact and risk assessment Change Advisory Board (CAB) Installation in testing Test installation review Testing in progress Operational acceptance phase Ready for live Implementation in live Go Live acceptance Live Integration with Service Desk Change types Vendors Review and evaluation of vendors Maintenance Warranty Handling Incidents and Troubleshooting procedures The Expanded Incident Lifecycle Service review Meetings Previous period Performance review Current issues Peripheral issues Grading of service desk interaction Grading of service desk escalation Checklist for SOP Addendum Service catalogue

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Ovum Industry Congress - FS Breakfast Briefing

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