The document discusses NEC's UNIVERGE 3C unified communications solution. It begins with an agenda that covers UC market trends, how business is changing, the features of UNIVERGE 3C including being user centric, its architecture, unified client, and deployment. It then provides details on global UC market opportunities, Gartner positioning of NEC, trends in enterprise UC adoption, and how the future of business is changing to be more mobile, collaborative, and cloud-based. The document promotes UNIVERGE 3C as a software-centric solution that allows consistent user experience across devices with web collaboration, IM, presence and mobile support.
Unified Communication Partners Supplying, Installing and Servicing fixed telephone systems for business PAX Systems and offices in NSW since 2011. Call us now 1300 729 293, fax 02 9635 4215
Delivering a UC Experience - Migration vs. IntegrationWainhouse Research
A well-implemented and fully-adopted UC solution delivers benefits to end users, IT teams, and the enterprise alike. Of course, the terms “well-implemented” and “full-adopted” are more often found in UC roadmaps and strategy presentations, and less often in live production environments. This SlideShare provides a comparison between two common approaches to UC deployment: Migration vs Integration. Our goal is to challenge the traditional approach, and investigate a potentially faster path to a fully unified user experience – without risk to the end user, the IT team, or the business.
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
Unified Communication Partners Supplying, Installing and Servicing fixed telephone systems for business PAX Systems and offices in NSW since 2011. Call us now 1300 729 293, fax 02 9635 4215
Delivering a UC Experience - Migration vs. IntegrationWainhouse Research
A well-implemented and fully-adopted UC solution delivers benefits to end users, IT teams, and the enterprise alike. Of course, the terms “well-implemented” and “full-adopted” are more often found in UC roadmaps and strategy presentations, and less often in live production environments. This SlideShare provides a comparison between two common approaches to UC deployment: Migration vs Integration. Our goal is to challenge the traditional approach, and investigate a potentially faster path to a fully unified user experience – without risk to the end user, the IT team, or the business.
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. We’re focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
Enterprise Drivers - primary drivers leading the enterprise to a digital transformation strategy
Transformation Reality - common enterprise barriers to digital transformation
Key Steps & Best Practices - to making your transformation journey successful
Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews – with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data – we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Using the Cloud to Attract, Engage & Retain Your CustomersWainhouse Research
Every market is undergoing some form of digital transformation. As each market transforms, so does the customer – along with their preferences and expectations. Many enterprises are looking to cloud-based services in order to expand and enhance their customer engagement model. But not just traditional hosted communications - today's cloud has evolved to include rich APIs and new integration opportunities - enabling an enterprise to create a new user experience without the cost of new platforms.
This eBook provides an overview of the new cloud and integration opportunities. In addition to an overview of today's cloud-based opportunity, we provide four vertical use cases - digging into unique applications across Government, Higher Education, Transportation, and Healthcare verticals.
Next Generation Service Platforms Review 2014Alan Quayle
Review of the Next Generation Service Platforms event brings together 3 events: Telecom APIs, Web Real-Time Communications & Legacy Networks Evolution.
Weblog http://alanquayle.com/2014/07/ngsp-review-art-possible-mantra-self-defeat/
Whether you are thinking about deploying a cloud, premises or hybrid approach to communications, there are a number of factors you should consider. There are pros and cons of each approach, so we will start by evaluating the line items that make up the bulk of the expense. In a world driven by software and communications technology, it’s no surprise that the software expense.
Telephony and Unified Communications is greather than 40% of the solution’s total purchase price. Following software, in terms of the percentage of budget they consume, is telephones, and servers and gateways make up the smallest components of the IPT and UC budgets. While hardware is still an essential component, over time it is becoming increasingly commoditized. Visit http://necam.com/uc to learn more about our UC solutions.
#Converge2014: Avaya CEO Kevin Kennedy Keynote Speech at IAUG Converge 2014Avaya Inc.
On Tuesday, April 29, Avaya CEO Kevin Kennedy delivered the keynote speech of the IAUG Converge 2014 conference. He shared that Avaya is focusing on simple, open, mobile, scalable network infrastructure and products.
The advantages of UC for businesses, employees, customers and busuiness partners are well-known. UC empoweer them to communicate anytime, anywhere, using any device. However, many companies beleive that implementing a unified communications solution will prove too expensive for their limited budget and require replacing their whole infrastructure.
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.
With communications, networking and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serves more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.
http://enterprise.alcatel-lucent.com/
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. We’re focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
Enterprise Drivers - primary drivers leading the enterprise to a digital transformation strategy
Transformation Reality - common enterprise barriers to digital transformation
Key Steps & Best Practices - to making your transformation journey successful
Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews – with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data – we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Using the Cloud to Attract, Engage & Retain Your CustomersWainhouse Research
Every market is undergoing some form of digital transformation. As each market transforms, so does the customer – along with their preferences and expectations. Many enterprises are looking to cloud-based services in order to expand and enhance their customer engagement model. But not just traditional hosted communications - today's cloud has evolved to include rich APIs and new integration opportunities - enabling an enterprise to create a new user experience without the cost of new platforms.
This eBook provides an overview of the new cloud and integration opportunities. In addition to an overview of today's cloud-based opportunity, we provide four vertical use cases - digging into unique applications across Government, Higher Education, Transportation, and Healthcare verticals.
Next Generation Service Platforms Review 2014Alan Quayle
Review of the Next Generation Service Platforms event brings together 3 events: Telecom APIs, Web Real-Time Communications & Legacy Networks Evolution.
Weblog http://alanquayle.com/2014/07/ngsp-review-art-possible-mantra-self-defeat/
Whether you are thinking about deploying a cloud, premises or hybrid approach to communications, there are a number of factors you should consider. There are pros and cons of each approach, so we will start by evaluating the line items that make up the bulk of the expense. In a world driven by software and communications technology, it’s no surprise that the software expense.
Telephony and Unified Communications is greather than 40% of the solution’s total purchase price. Following software, in terms of the percentage of budget they consume, is telephones, and servers and gateways make up the smallest components of the IPT and UC budgets. While hardware is still an essential component, over time it is becoming increasingly commoditized. Visit http://necam.com/uc to learn more about our UC solutions.
#Converge2014: Avaya CEO Kevin Kennedy Keynote Speech at IAUG Converge 2014Avaya Inc.
On Tuesday, April 29, Avaya CEO Kevin Kennedy delivered the keynote speech of the IAUG Converge 2014 conference. He shared that Avaya is focusing on simple, open, mobile, scalable network infrastructure and products.
The advantages of UC for businesses, employees, customers and busuiness partners are well-known. UC empoweer them to communicate anytime, anywhere, using any device. However, many companies beleive that implementing a unified communications solution will prove too expensive for their limited budget and require replacing their whole infrastructure.
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.
With communications, networking and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serves more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.
http://enterprise.alcatel-lucent.com/
Welcome to NEC! SpiceCorp of Dallas / Fort WorthInteractiveNEC
NEC recently welcomed regional user group members from the Spiceworks community to their Irving-based headquarters. The Dallas/Fort Worth SpiceCorp Group held their monthly meeting at NEC, kicking it off with a reception in the Executive Briefing Center where members ate and enjoyed beverages, while being able to mix and mingle with NEC’s Subject Matter Experts.
NEC presented several short 15 minute presentations with a lot of time for Q&A/discussions on:
• NEC’s Smart Enterprise Overview
• Simplifying Network Administration with Software Defined Networking
• Business Continuity Technology that Helps You Sleep Peacefully at Night
• Storage Technology that Handles Ever Increasing Corporate Data
• Short Preview of NEC’s Cloud-based Services
Watch the entire event at https://youtu.be/JqlTPiaDDQ4?list=PLWJf584cuAlRm94wTWUNR78hfVYoy6FEO.
NEC’s Smart Enterprise Solutions - Did You Know That…InteractiveNEC
NEC does more than just monitors? At SpiceWorld 2016, Kevin-Anthony Davis, Senior Systems Engineering Manager, from NEC Corporation of America provides and informative, high level overview of NEC’s Smart Enterprise IT solutions. With over 117 years of innovation, NEC has many award-winning solutions for data centers.
Watch the full presentation at https://youtu.be/BUs4MeHxCY4.
Evento Xenesys - Virtualizzare gli applicativi core e proteggere i dati azien...Xenesys
Le presentazioni dell'evento del 15 maggio 2012, organizzato da Xenesys al The Westin Excelsior Hotel di Firenze. Gli argomenti della virtualizzazione degli applicativi core, della protezione dei dati in azienda e del cloud computing affrontati con il contributo degli esperti di EMC, VMware e 9Proof.
Webinar: Yankee Group's 2009 Predictions for the Anywhere EconomyYankee Group
Yankee Group research leaders Zeus Kerravala, Declan Lonergan and Ashvin Vellody present six technology predictions for 2009--including the winners and losers for the upcoming year.
This presentation will discuss cloud computing at Cisco Canada, including an overview of Cloud Computing, Cisco’s cloud strategy, the unified Data Center, Cisco Solution, Cloud Case study, and advances in technology and platforms.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
To navigate back to this screen, click the NEC logo at the bottom right of the slide.
The Unified Communications market consists of a wide range of vendors providing an even wider range of products.Microsoft leads the pack mostly due to its email and messaging systems.Cisco takes a large percentage from all categories of UC.AVAYA is predominantly voice and contact centresNEC is predominantly voice and contact centres , 3C will help us take a larger share of the Conferencing and Collaboration market IBM is all about emailPolycom, Conferencing and collaboration (most of their Australian revenue comes from handsets)
According to the 2011 Gartner Magic Quadrant NEC is in the challengers quadrant definitely moving to the leader’s quadrant. Gartner describes NEC as a financially strong, global firm with an established presence in all regions and a strong sales and support channel in many regions.Gartner also believes that NEC has developed a forward-looking UCC architecture based on the 3C software platform. 3C includes all UC functions in standards-based and SOA environments, backed by a broad communications portfolio. The platform's virtualisation capabilities and software architecture makes it a good fit for data center environments, and the API and SDKs make it suitable for integration with business applications. NEC's reorganisation of its global marketing and product development organisations has created a global approach, while maintaining focus with regional competency centers.
The T3i Group interviewed medium (500-2,499 employees) and large (2,500+ employees) enterprises regarding UC applications. These enterprises were specifically asked to indicate their status by using the three categories of “no plans”, “planning to implement” and “currently implementing / have implemented” ten different UC applications. Medium and large enterprises were similar in their adoption trends so only Medium is graphed above.The majority of the focus is on communications and collaboration.The one surprise is presence is so low in the list.Mobility follows up the back half of the graph.
According to a presentation given by Frost and Sullivan entitled the Australian ICT Outlook 2012 these are the core concepts that business will be looking at over the next few years.Collaboration – having people work closer togetherCloud and Virtualisation – Mixing deployment models, virtualisationMultiple devices – allowing staff to bring their own devicesMobility – taking advantage of staff down timeWorking from home – allowing flexible working conditions
Software centric – this allows for virtualisation and simpler deployment.Standards based – allows a multitude of devices to be used, not just NEC phones, and as new SIP gadgets come out, 3C can be configured to work with it.Easy to grow – because it is licensed per user, just add more licenses as your organisation growsMultiple devices – one user multiple devices, it is built that way from the ground up. Seamlessly move calls between the devices, have hem all ring all of the time, the user is in complete control.Web collab– User experience – The UC client is the same on your PC, your Mac art home, your iPad and your Android Mobile phone!Single point of UI – The entire 3C system is managed from one application, you don’t need to manage each server individually.
It is a full featured IP-PBXon a disk, delivering IM, Presence, Videoand Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device.Point out the text in the image.Any SIP device can be used.It is shipped to the customer on a DVD (if they want – or preferably a server)It supports all forms of communications, IM, Presence, Video, Collab.On a physicall or virtual server – they choose, they can even mix and matchIt can be used anywhere there is network connectivity on a wide range of devices (Windowxs, Mac, iOs, Android)
Why 3c?ExecutivesDon’t let other companies out sell you by having better toolsMake your staff more productive (leverage their down time) Lower your costs (reduction in travel, comms costs, staffing requirements)Create an environment where staff want to workIT staffLook after your customers (your departments and end users)Ensure you are always secureSupport the future of bring-your-own-deviceEnd userEnsure that when a customer calls, you know the phone sitting next wo you will ring, be that a physical phone, softphone, mobile phone - whatever.Communication should not get in the way of sharing content and data. Have the tools at your fingertips to collaborate with anyone anywhere.
Stress NEC’s integration capabilities, we can help the customer:Consulting - Decide on the right solution for their businessNetwork Assessment – Ensure the solution will work on their networkEngineering and integration – ensure the solution is well integrated to their businessField deployment – deploy the ultimate solution for their businessProject management– ensure the solution is delivered on-time and on budgetQuality Management – ensure the system meets the customers demands and needs
Not only can we support you we can deliver it in a number of ways including managed services.We can monitor the solutionProvide any professional services along the wayManage you voice and data infrastructureManage your desktopsOffer data centre solutions or co-located facilities in our data centresEnable virtualisation of your solutionManage not only NEC equipment but equipment and solutions from a number of vendors (including Cisco, Hp, Juniper, Avaya, Nortel etc)
The Benefits of 3C – Intelligent call handlingWhat device rings when Efficiency goes up because users will always be able to answer the phone.Costs go down as users don’t need to return calls or wast time checking voicemails or playing phone tagThis eases the hassle of communication for the userAdvanced call forwardsBy having your phone adapt to your current situation (presence state, time of day, caller ID) you can control you calls more efficiently.It allows you to reduce call costs by staff not always reverting to calling other staff on their mobilesAnd employees will be happier getting the info they want when they need it.Single numberNothing is more annoying than wanting to call someone and it goes to voicemail, Single number reach will ensure when customers call they phone call will get answered more often as every device rings.Staff efficiency goes up as they are no longer playing voicemail tag and checking voicemails. Also staff will get hold of other staff members more often.Getting the info when you want it leads to happy employees.Control your desk phoneNo missed dialled numbers and See who is calling before you answer all helps improve efficiencyMaking things easy leads to happy employees.Any deviceUsers can access their UC client from anywhere, their PC, Mac at home, iPhone while out on the road, this means they are more efficient and happier. It reduces down time and allows customer to work in otherwise non-productive times of the day like between meetings in a taxi rides.
A feature rich clientWork from anywhereCustomers are happier – whenever they call your employees are always able to answerEfficiency goes up because users will always be able to take advantage of otherwise unproductive time between meetings, or to be able to better work from home.The employee gets a much more flexible working environment, where work is measured by output not by hours sitting at a desk.Presence and DirectoryCustomers will get the answers they need quicker, as colleagues will be able to get answers quicker by using IM and presence.No more struggling to remember numbers, everything is a search away. IM’s allow for a quick conversation to happen anywhere.Nothing is stored on device, so if the device is lost, change the domain password and the UC client is useless.Employee satisfaction goes up as they struggle less with technology and just get on with their job.VoIP calls from a smart phoneStaff efficiency goes up as they can call from virtually anywhere.Costs go down as staff can now make a choice to make a free call over a mobile call.Set call forwards while out and aboutStaff efficiency goes up as they can control their phone from anywhere, and they don’t need to worry about missing a call.Being in control leads to happy employees.
Intelligent collaborationCommunicate with customersCustomers are happier – you can share information with them from anywhereEfficiency goes up with some customer visits being replaced with web meetings. Proposals can be pursued in real-time across the globe.Stop pay $65 per host per month for Webex.Employees have less stress of travel and tight deadlines.Share ideasCustomers can see what you are saying. Proposals and documents can be worked on, ideas drawn and presentations shared.Ideas can be workshopped immediately, no need to send emails, wait for replies.Employee satisfaction goes up as they get their job done faster.Use your own systemStop pay $65 per host per month for Webex.No need to worry about your data and what the third parties is doing to it. You can see who is on the call, you know exactly what is happening.Collaborate on anythingHaving to join a web conference is fantastic until you are forced to download some complex software and install it, especially in corporate environments where PC are locked down – not a problem with 3C it is all web based (flash)Stop pay $65 per host per month for Webex.
This is the most important point – it is what makes 3C different.It starts with the person, a single identity – the same one the organisation is comfortable with – your domain credentials.Against that person we can tie multiple devices (desk phones, video phones, soft phones)We then track that persons activity to represent their state – not just of them but of every device they own.We then layer on top of that their preferences, like how to handle their calls, which devices should ring, who they like to communicate with.
Presence is an amazing tool and it is even better when it is a summary of everything the person is doing.Are they at their desk – using their PC (any PC that they are currently logged in to and running the UC client – even mobile)Are they on a phone call – on any of their devicesAre they in a meeting – from exchange calendar. All of these status’ are rolled up and presented to anyone that wants to know where you are and how to contact you.
Users only need a single number even if they have multiple devices.Brad has a single published number +61 3 9262 1001 (or extension 1001)When he is called – all his device ring, he even gets a screen pop on all of the computers he is logged in on (and android phones)He can answer on any device he likes.3C is no longer a one call per line phone system like solutions of old, Brad can receive as many calls as an administrator allows (default is 4) on his line, his phones all ring, and he can choose which calls to answer, which to reject. Or even have multiple calls at the same time!
Because everything is related to the user, Brad only needs one set of call forward rules. This same set applies to EVERY phone.He can call forward his phone based on Number of seconds it has been ringingThe time of the dayThe callers caller IDHi presence stateAnd when a call forward is followed, it can also continue to ring on his desk phones.So as an example, Brad only ever tells people his desk phone number.When a customer calls, all his desk phones ring, he also call forwards his phone to his mobile, so his mobile will ALSO ring.Brad can then answer the call on anyone of his devices.
The Benefits of 3C – Intelligent call handlingWhat device rings when Efficiency goes up because users will always be able to answer the phone.Costs go down as users don’t need to return calls or wast time checking voicemails or playing phone tagThis eases the hassle of communication for the userAdvanced call forwardsBy having your phone adapt to your current situation (presence state, time of day, caller ID) you can control you calls more efficiently.It allows you to reduce call costs by staff not always reverting to calling other staff on their mobilesAnd employees will be happier getting the info they want when they need it.Single numberNothing is more annoying than wanting to call someone and it goes to voicemail, Single number reach will ensure when customers call they phone call will get answered more often as every device rings.Staff efficiency goes up as they are no longer playing voicemail tag and checking voicemails. Also staff will get hold of other staff members more often.Getting the info when you want it leads to happy employees.Control your desk phoneNo missed dialled numbers and See who is calling before you answer all helps improve efficiencyMaking things easy leads to happy employees.Any deviceUsers can access their UC client from anywhere, their PC, Mac at home, iPhone while out on the road, this means they are more efficient and happier. It reduces down time and allows customer to work in otherwise non-productive times of the day like between meetings in a taxi rides.
NEC has three focuses, Technology, Applications and Solutions.When thinking about Technology, we have taken a software centric approach - A flexible core software engine and blend of application software relationships and solutionsWhen thinking about Applications, we have taken a user centric approach - Productive business user experience, with rich collaboration easily tailored to each businessWhen thinking about Solutions, we have taken a solution centric approach - Multi-faceted professional services that combine products and customisations that align with your needs
PABXs have never actually fitted within the IT architecture… rather they have butted up against it with a diverse range of interfaces that talk to IT based systems.UNIVERGE 3C is designed to be embedded within todays IT architectures, just like any other application and ticks all the boxes that concern or drive the needs of today’s IT manager in relation to Operational efficiency, Security and IT Governance.
It starts with a UC&C software platform that can be deployed in the Cloud, virtualised environments, etc. It comprises of the Unified Communications Manager, Messaging Manager and Collaboration Manager.The software uses SIP, which is standards-based and allows an enterprise to tailor the user’s communications needs with a wide array of devices from tablets to video cameras to SIP phones or mobile devices. The software is built in a way to deliver web-centric client technology to access different applications and information anywhere, anytime. This allows the IT organisation flexibility to ensure employees can work anywhere. Also it offers scalability and adaptability to work with different types of enterprises.
The new UC client is rich with features. Quick Access Indicators include the following options: Soft Media Phone status, Do Not Disturb Indication for devices, Quick Set Profile – allows users to change profiles with a single click, Missed call indication and Voice mail indication. The directory search and quick dial enables a user to easily search by a user’s phone number or name for quick access to that person. The panel navigation controls allows a user access to different panels from contacts to conference bridges, etc. The Quick Access to different panels is located across the bottom of the window. A simple click will switch the panel view. The current panels include access to multiple Buddy Lists as defined by the end user, the Conference Bridges Panel which will display all conference bridge resources on the system that a user has administrative rights to see. A Call History Panel as well as a Search Panel are available.There is also easy access to calling, instant messaging or to viewing the details about a user. Users can easily select their own image and it can easily be changed out. The panel also enables a user to indicate their location. Users can display their own picture or have an Administrators provided image (settings dependant)Each contact has a visual indicator regarding his/her presence state. For example a red indicator shows a person is in a meeting or a green indicator shows the person is online. A user can denote their locationThe dynamic active call window opens as needed. As you can see this user is calling a phone number. As the user partakes in multiple calls, more of these panels will open.Users can personalise their profile on a daily basis if they want with a unique 140 character message.
The UC client has an embedded soft phone client (on Windows) – allowing full screen video conferencing to other UC users, video phone or even room based video systems.The UC client also has in built instant messaging (available on Windows, MAC, Android, and iOS)
Runs on Android and iPhones as well.
iPhone client does not require any additional licensing and is free to download from the respective app stores.Provides the same user interface at the desk and mobile.Quick access o your own profile, your buddies, current communications, call history and even more.The same images appear on the phone as they do on the desktopPresence and IM are available at any time. (Presence needs to be manually refreshed)Get notified in real time of incoming calls, missed calls, IM’s.The directory search enables a user to easily search by a user’s phone number or name for quick access to that person.Click to call (either using the mobile, or one of their devices).You can also install a softphone on the device to make a wifi call.
A feature rich clientWork from anywhereCustomers are happier – whenever they call your employees are always able to answerEfficiency goes up because users will always be able to take advantage of otherwise unproductive time between meetings, or to be able to better work from home.The employee gets a much more flexible working environment, where work is measured by output not by hours sitting at a desk.Presence and DirectoryCustomers will get the answers they need quicker, as colleagues will be able to get answers quicker by using IM and presence.No more struggling to remember numbers, everything is a search away. IM’s allow for a quick conversation to happen anywhere.Nothing is stored on device, so if the device is lost, change the domain password and the UC client is useless.Employee satisfaction goes up as they struggle less with technology and just get on with their job.VoIP calls from a smart phoneStaff efficiency goes up as they can call from virtually anywhere.Costs go down as staff can now make a choice to make a free call over a mobile call.Set call forwards while out and aboutStaff efficiency goes up as they can control their phone from anywhere, and they don’t need to worry about missing a call.Being in control leads to happy employees.
Meetings can be Scheduled or recurring, all set from within outlook!Permanent meetings can be created from the WebInstant meetings can be started from the UC client
From a standard web browser you can hold on-line meetings with colleagues, partners and customers.With a standard web cam, users can share their video image. The system auto allocates the available space with the participants video windows.You can see a complete list of participants down the left hand side, and the speaking participants is highlighted so you always know who is talking.Participants can upload and share files.All sorts of content can be shared (files, whiteboards, chat, applications)Users all see the same information at the same time.The host can flick between pages with the page previews.The whole meeting can be recorded and saved for later viewing.
Intelligent collaborationCommunicate with customersCustomers are happier – you can share information with them from anywhereEfficiency goes up with some customer visits being replaced with web meetings. Proposals can be pursued in real-time across the globe.Stop pay $65 per host per month for Webex.Employees have less stress of travel and tight deadlines.Share ideasCustomers can see what you are saying. Proposals and documents can be worked on, ideas drawn and presentations shared.Ideas can be workshopped immediately, no need to send emails, wait for replies.Employee satisfaction goes up as they get their job done faster.Use your own systemStop pay $65 per host per month for Webex.No need to worry about your data and what the third parties is doing to it. You can see who is on the call, you know exactly what is happening.Collaborate on anythingHaving to join a web conference is fantastic until you are forced to download some complex software and install it, especially in corporate environments where PC are locked down – not a problem with 3C it is all web based (flash)Stop pay $65 per host per month for Webex.
UNIVERGE 3C is fully supported installed on either a physical machine or virtualised with vmware or Hyper-v
It runs on industry standard hardware (intel or AMD)It requires Windows Server 2008 R2Connects to a corporations AD for authentication and directory lookups
Each server instance (physical or virtual) will support up to 1,500 devices (or 3,000 as a backup in fault conditions)Up to 0 servers can be deployed in the network
3C can be deployed in your main data centre, or spread across your organisation at different sites.Or even hosted in the cloud.
10 languages.16 localisations.
UCMs have media processing on each serverVoice mail and UM with ExchangeAuto attendant and announcementsMusic on hold and queue announcementsCall recordingBarge and monitorAccessible through web services APIWhy it’s different…Built into the core software…no separate license48 ports per server…scales to almost 1,000 portsShares fault tolerance of 3C system…server failure and media services continues to function
Software-Based Recording ServiceCost effective, scalableNo hardware requirementsNo station, trunk or port restrictionsAutomated and On-DemandEasily assignable to stations or trunksOn-demand as Class of Service profileStorage, Retrieval and PlaybackLeverages the 3C call logger and reporting toolsIntegrated into UC ClientPlayback and retrieval determined by profile rightsManage, sort, forward and archive
The systems supports all of the encryption methods expected of a modern phone system.
NOCUsing standard tools like the windows event viewer and server diagnostics, the system can be remotely monitored and managed.Network AdminThe admin has access to a PC based admin console, the one app manages the entire system regardless of how many server are deployed.Access is based on domain credentials and all communications are secured.Office ManagerOffice managers can access a web based admin tool, logging in with their domain credentials they can do many of the day-to-day moves adds and changes.
Web services allow the system to be expanded.
One of the most important features of UNIVERGE 3C is is standard SIP support, this allows a huge range of devices to connect.WiFI handsetsSoftphones on iPhones, Android, Windows PhoneSoftphones on Mac, Windows and LinuxVideo door phones, Security camerasThe list goes on, and on, and on…
A wide range of third party gateways are available for connecting to non NEC systems
There is a Meeting Hub that allows for up to 60 party audio only conferencing.The 60 party calls can be split up into as many rooms as the company desires.It is basic audio conferencing system with no passwords or pins but can be useful for organisations that need to quickly conference.Users of the 3C client can see who is in the conference room at any time.
Miercom has been testing networking and communications-related products for over 21 years. The NEC 3C System passed all tests it was subjected to and achieved the Miercom Performance Verified Certification. These tests were developed over the last seven years while studying the development of UC products. Scalability: With 85,500 registered users 3C averaged 28 call completions per second for an average of 100,800 calls per hour, while registered users were added at a rate of approximately 0.96 users per second. The 3C system exceeded the expectation of 100,000 calls per hour or 2,419,200 calls per day were handled.Security: 3C was subjected to Denial of Service attacks sent at 100,000 packets per second. The packet flood did not overload the system and no calls were dropped. NEC Sphericall achieved 100% availability in IPv4, ICMPv4 and DoS security testing. Fault Tolerance: During failover tests, the system handled 16 calls per second with no failures.
You can deploy as many 3C servers as you need within a network to reach your desired level of scalability and resiliency, without having to pay nay additional license costs.Every person is license – this license gives you access to the UC client on your PC and mobile devices ( one licence per user regardless of haw many UC clients they run)Each device that delivers media (soft phones, desk phones, video devices) requires a license Each voicemail port is licensedEach trunk to another system requires a licenses (depending on the number of ports)Call recording is a concurrency license (ie active number of recordings at any one time)Collaboration meeting users are licensed based on number of concurrent meeting attendees.
NEC has a very progressive software assurance program. With this program a company’s investment is future proofed because software upgrades are free of charge, enabling an organisation to keep pace with the rapidly changing pace of technology. 3C has 2 upgrades each year.