Negativity is the result of unchecked pessimism. It's an abnormal pattern of thinking that persists over time and negates solutions and successful outcomes. Learning to deal with negativity will improve both your personal and business relationships.

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3. Overcoming Negativity in the Workplace – Introduction.
☺ Negativity is the result of unchecked pessimism.
☺ It's an abnormal pattern of thinking that persists over
time and negates solutions and successful outcomes.
☺ To learn dealing with negativity could improve both your
personal and business relationships.
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4. Overcoming Negativity in the Workplace
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5. Overcoming Negativity in the Workplace - Aim of publication.
To present readers or the learners with ways to acknowledge
existence of negativity in the workplace and perhaps meet the
challenge of changing negative cultures around them.
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6. Overcoming Negativity in the Workplace – Summary.
☺ Identifying how negative attitudes are formed, and how you can
identify them.
☺ Then discover how a bad attitude becomes contagious.
☺ Also learn some practical tools for developing and maintaining a
positive point of view.
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7. Overcoming Negativity in the Workplace - Learning Objectives.
After developing the KeyPoints outlined in this publication, you should mainly be able to:


overcome factors that instigate negative thinking.

identify ways to check the contagious quality of negativity.

discern the value of productive communication skills when dealing with negative
thinkers.

acknowledge the process of implementing a confronting model.

know of ways of controlling the atmosphere when negativity is expressed.

consider the consequences of negativity in an organization.

recognize the impact and nature of norms in an organization.

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recognize the benefits of overcoming the factors that forge a person's negative point
of view.
distinguish behaviours that are conducive to a positive work atmosphere.
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8. *** About the Structure and Flow of our Presentations ***
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9. Overcoming Negativity in the Workplace - Sections List.
 (Section 1) From Pessimism to Optimism.
 (Section 2) Approaches to Turn Around Negativity.
 (Section 3) Overcoming Negativity.
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10. (Section 1) From Pessimism to Optimism – Summary.
☺ Your view point affects every aspect of your life, including
your level of success.
☺ Negative view points are detrimental influence.
☺ Negativity is the result of unchecked pessimism.
☺ It's an abnormal pattern of thinking that persists over time
and negates solutions and successful outcomes.
☺ Learning to deal with negativity will improve both your
personal and business relationships.
☺ This includes denoting how negative attitudes are formed, how
you can identify them, and how a bad attitude becomes
contagious.
☺ Learning some practical tools for developing and maintaining a
positive point of view, is highly recommended.
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11. (Section 1) From Pessimism to Optimism – HighPoints.
 Forging a Person's Point of View.
 Issues that Instigate Negative Thinking.
 Path to Positive View Points.
 Catalysts of Negativity.
 Avoid Being a Carrier of Negativity.
 Acting Upon or Reacting to Negativity.
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12. (Section 1) HighPoints: Forging a Person's Point of View.
☺ recognize the benefits of overcoming the factors that forge
a person's negative point of view.
☺ differentiate ways to check pessimistic beliefs when dealing
with a negative situation.
☺ distinguish ways to check pessimistic perceptions when
dealing with a negative event.
☺ identify ways to check pessimistic interpretations when
encountering a negative situation.
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13. (Section 1) HighPoints: Issues that Instigate Negative Thinking.
☺ recognize the value of being aware of the three aspects of
negativity.
☺ recall ways to overcome the three factors that instigate
negative thinking.
☺ identify ways to check either one of the two forms in which
negativity exists.
☺ classify the attitude of an individual given the nature and
requirements of the person's job.
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14. (Section 1) HighPoints: Path to Positive View Points.
☺ recognize the benefit of the I-CAN model to train for
optimism when dealing with a negative situation.
☺ enumerate the negative effects of "baggage."
☺ consider a procedure to harness the power of choice when
dealing with a negative situation.
☺ describe the strategy to effectively use the components of
the I CAN model.
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15. (Section 1) HighPoints: Catalysts of Negativity.
☺ recognize the benefits of checking the catalysts of
negativity.
☺ identify ways to check the contagious quality of
negativity.
☺ enumerate ways to check the negativity that may result
from conflicting views.
☺ identify ways to check communication styles and
behaviours that trigger their own negative reactions.
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16. (Section 1) HighPoints: Avoid Being a Carrier of Negativity.
☺ recognize the benefits of the P.L.A.N. for positive
change.
☺ denote the modes through which negativity is
expressed.
☺ recognize strategies to P.L.A.N for positive change if
one is perceived as negative.
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17. (Section 1) HighPoints: Acting Upon or Reacting to Negativity.
☺ recognize the value of using the ACT and ACE models
to act upon negative situations.
☺ distinguish strategies to ACT to limit the harmful
effects of negativity when dealing with the negativity
of others.
☺ view the strategies to be an ACE when responding to
the negativity of others.
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18. (Section 2) Approaches to Turn Around Negativity – Summary.
☺ Sometimes, one may have found it difficult to communicate
with a negative thinker.
☺ It is quite possible that the negative thinker remained
closed to what one was saying.
☺ Instead of getting frustrated with the situation, using the
right confrontational or coaching skills would help the
negative thinker to see reason.
☺ Proven methods to help a negative thinker overcome
negativity are at hand.
☺ One must learn how to avoid common pitfalls that hinder
communication, when to confront a negative thinker, and
how to use the I-CAN Model to coach negative thinkers.
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19. (Section 2) Approaches to Turn Around Negativity – HighPoints.
 Productive Communication Skills.
 Confronting Negative Behavior.
 Coaching Towards Optimism.
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20. (Section 2) HighPoints: Productive Communication Skills.
☺ appreciate the value of productive communication skills while
dealing with a negative thinker.
☺ acknowledge the principles to make the negativist feel
important when interacting with him.
☺ recognize ways to keep a conversation flowing when interacting
with a negativist.
☺ discern how humour can condition productive communication.
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21. (Section 2) HighPoints: Confronting Negative Behaviour.
☺ distinguish the importance of confronting negative
behaviour using a confronting model.
☺ tell the hazards of ignoring negative behavior.
☺ consider how to address a negativist while
confronting him.
☺ identify the process of implementing a confronting
model.
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22. (Section 2) HighPoints: Coaching Towards Optimism.
☺ acknowledge the benefit of using I-CAN model to coach
someone in a negative situation.
☺ enumerate the ways to control an atmosphere when
negativity is expressed.
☺ recognize the procedure of implementing I-CAN model
to coach negativist individuals towards optimism.
☺ discern ways of accentuating the positive with the use
of AAA list.
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23. (Section 3) Overcoming Negativity – Summary.
☺ Negativity at organizational level is the responsibility of
each individual.
☺ Thus, one ought to learn how to challenge organizational
negativity.
☺ This way, one would know how to protect oneself from the
negativity of others, and coach others as well when
necessary.
☺ It’s worth to learn, in the same go, how negative norms
become entrenched in organizations, units or teams and
how to foster a more positive working environment.
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24. (Section 3) Overcoming Negativity – HighPoints
 Organizational Negativity.
 Impact and Nature of Norms.
 Overrunning Organizational Negativity.
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25. (Section 3) HighPoints: Organizational Negativity.
☺ identify the value of being aware of the symptoms of
negativity at the work place.
☺ know the consequences of negativity in an organization.
☺ recognize the impact of norms in an organization.
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26. (Section 3) HighPoints: Impact and Nature of Norms.
☺ acknowledge the value of being aware of how norms
take shape in an organization.
☺ discover the norms that exist in the organization.
☺ discern the way norms take shape in that
organization.
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27. (Section 3) HighPoints: Overrunning Organizational Negativity.
☺ recognize the value of being aware of the five step model to
overcome organizational negativity.
☺ denote the process to develop a normative profile when
implementing the model.
☺ know the process to prioritize the negative norms when
implementing the model.
☺ establish how to clarify the change when implementing the
model.
☺ consider behaviors that are conducive to a positive work
atmosphere.
☺ identify how to implement a five step model.
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28. Overcoming Negativity in the Workplace – Conclusion.
☺ At this point you should be familiar with the following:

overcoming the factors that forge a person's negative point
of view.

checking the forms in which negativity exists.

checking the three catalysts of negativity.

P.L.A.N-ing for positive change.

valuing the ACT and ACE models to act upon negative
situations.

applying productive communication skills when dealing with
negative thinkers.

making a negativist feel important when interacting with him.

using the I-CAN model to coach someone facing a negative
situation.

identifying the impact of norms in an organization.

being aware of how norms take shape in an organization.

knowing the value of the five step model to overcome
organizational negativity.
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