After developing the KeyPoints outlined in this publication, you should mainly be able to: - Appreciate Professional Assertiveness. - Get an insight of Assertiveness from the Inside Out. - Talk of Assertive Communication with ease.

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Assertive Communication
KeyPoints to develop in your own time!
Introductory concepts @ OxfordCambridge.Org all for free and free for all.
The information gathered here are under KeyPoints format and may be use:
- Either to give the reader an overview before deciding for a full scale study of the subject.
- Or to guide readers in expanding their knowledge on the given topic.
Some recommendations, perhaps:
- Identify all the KeyPoints on which you feel a need to expand your knowledge.
- Choose a good book or two and/or info from Internet.
- And then work towards gaining that knowledge.
Please enjoy!

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Aim of publication
To introduce the reader or the learner to the
art of Assertive Communication

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After developing the KeyPoints outlined in this publication, you should
mainly be able to:
☺Appreciate Professional Assertiveness
☺Get an insight of Assertiveness from the Inside Out
☺Talk of Assertive Communication with ease
Learning Objectives

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Assertive Communication - Highlights
☺ utilizing active listening skills.
☺ applying effective listening techniques.
☺ using questioning methods that elicit
constructive responses.
☺ giving positive feedback.
☺ providing constructive criticism.
☺ saying no responsibly.
☺ playing a problem-solver role.
☺ practicing the decision-maker role.
☺ employing the rule-maker role.
☺ developing personal accountability.
☺ choosing a positive approach.
☺ utilizing common methods for achieving an
assertive professional style.

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☺ Professional Assertiveness
☺ Assertiveness from the Inside Out
Assertive Communication - Sections list

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Professional Assertiveness – Summary
☺ Do you sometimes wonder if your
professional style is too passive-hesitant and
weak?
☺ Or do you find yourself acting too
aggressively toward your co-workers or
subordinates--too critical and overbearing?
☺ Do you wonder if there is another
professional style that might be better for
you?
☺ If you answered yes to any of these
questions, it's a good time to learn to be an
assertive business professional.
☺ These Key Points will guide you as you move
into a proactive, responsible, professional
style.
☺ You'll discover methods to help you identify
an appropriate assertive style and strategies
to prepare you use that style.

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Professional Assertiveness – Summary
☺ From that point you should be able to
implement the assertive style in your work
environment.
☺ If you were to extend the Key Points in this
publication, you'll no longer worry about
being "too passive" or "too aggressive."

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Professional Assertiveness – Highlights
☺ Becoming an Assertive Professional
☺ Proactive Listening Strategies
☺ Professional Assertiveness

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Professional Assertiveness: Becoming an Assertive Professional
☺ recognize benefits of learning change strategies for
becoming an assertive business professional.
☺ identify questions to ask to determine personal
professional style.
☺ match the methods for achieving an assertive
professional goal with the corresponding statements.
☺ match the guidelines for modifying his or her
personal professional style with the corresponding
statements.

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Professional Assertiveness: Proactive Listening Strategies
☺ recognize the value of learning proactive listening
strategies.
☺ assess an interaction in a business scenario to
determine whether someone was successful as an
active listener.
☺ assess an interaction in a business scenario to
determine whether someone was successful as an
effective listener.
☺ apply the appropriate methods for using
assertive questioning in a given business scenario.

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Professional Assertiveness: Professional Assertiveness
☺ Constructive Feedback Strategy
☺ recognize benefits of using constructive
feedback strategies.
☺ assess an interaction in a business scenario to
determine whether someone successfully used
the steps to clarify the feedback strategy.
☺ assess an interaction in a business scenario to
determine whether someone successfully used
the steps necessary to give positive feedback.
☺ apply the appropriate methods for providing
constructive criticism in a business scenario.
☺ match guidelines for saying no responsibly with
corresponding statements.

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Assertiveness from the Inside Out - Summary
☺ Do you sometimes wonder if there's a way to alter
your professional style--to change yourself from the
inside out?
☺ Do you believe there may be strategies you could use
to develop a more assertive professional style?
☺ Do you want to learn about strategies that can help
you interact assertively with others in the workplace?
☺ Now is a good time to enhance your professional
assertiveness skills if you answered "yes" to any of
these questions, above.
☺ These Key Points shall guide you as you move into a
more decisive, more effective professional style.
☺ You'll learn about methods that can help you build and
strengthen your assertive style and strategies to
prepare you to act more assertively.
☺ …

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Assertiveness from the Inside Out - Summary
☺ …
☺ You'll also learn how to implement your new, assertive
style as you negotiate with other professionals,
develop teams and partnerships, and cope with
opposition.
☺ With the assistance of these Key Points, you'll
blossom as you become the assertive professional
you've wanted to be.

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Assertiveness from the Inside Out - Highlights
☺ Developing Your Assertive Style
☺ Self-development Strategies
☺ Assertive Interactions

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Assertiveness from the Inside Out: Developing Your Assertive Style
☺ recognize benefits of learning action strategies
for being an assertive business professional.
☺ match strategies for building an assertive
professional style with corresponding
statements.
☺ identify guidelines to follow to enhance an
assertive professional style.
☺ determine whether a person successfully
strengthened his assertive style in a given
business scenario.
☺ identify strategies to use for sharpening one's
assertive style

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Assertiveness from the Inside Out: Self-development Strategies
☺ recognize the value of learning assertive
self-development strategies.
☺ match methods for taking a positive
approach with corresponding statements.
☺ determine whether a person was successful
in developing accountability in a given
business scenario.

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Assertiveness from the Inside Out: Assertive Interactions
☺ recognize benefits of learning interaction
strategies to become an assertive business
professional.
☺ identify the primary steps for developing a
winning team style.
☺ determine whether a person followed the
steps for successful negotiation in a business
scenario.
☺ apply the necessary steps to establish a
productive partnership in a given business
scenario.
☺ identify methods for dealing effectively with
opposition.

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