The document discusses outcomes tracking and measuring the impact of social services. It outlines why organizations monitor outcomes, such as to assess whether goals are being achieved and to strengthen future funding applications. Both quantitative and qualitative indicators are important for measuring progress, through tools like client surveys, records, and case worker observations. Tracking specific, measurable outcomes helps organizations evaluate whether their aims of improving clients' quality of life, life skills, housing conditions, and employment opportunities are being achieved.

1. Outcomes Tracking David Ellis – ruralnet|uk Simon Marshall – What’s Your Point?