This document discusses volunteer engagement. It provides definitions and examples of engaged volunteers as enthusiastic, committed individuals who understand and support the organization's values and objectives. Engaged volunteers work well with employees to improve organizational performance for users. The document lists behaviors of engaged volunteers and what volunteers want from an organization. It also discusses how to measure engagement and the building blocks needed, including clear policies, development, communication, and management. Benefits of engagement include reduced costs and improved satisfaction, performance, and ability to attract more volunteers and employees.
Interest in developing skills and keeping updated with organisational developments
Keen to raise positive awareness of the organisation when not at work
Kenexa Research Institute shows:
An ‘engaging’ manager has significant impact on engagement levels of individuals, teams and on the overall perception of the organisation