Matthew Morling works for Suffolk ACRE, a rural organization in Suffolk, England. He discusses several projects he has worked on to enhance rural service delivery through increased collaboration and use of information and communication technologies (ICT). These projects include Suffolk Online, which provided computers and internet access to bridge the digital divide; an ICT support service for non-profits; database and web development projects; and a Performance Management System to monitor project progress. Morling emphasizes how ICT can improve efficiency and allow specialists to focus on their core work through initiatives like a proposed regional ICT helpdesk.

1. Collaborate 2008 Suffolk ACRE – Collaborating to enhance rural service delivery By Matthew Morling

4. How We Started – Suffolk Online

7. How We Started – Suffolk Online (cont) Coverage Area

13. Present & Future – ICT Support (cont) Prices £45 £40 £35 16-30 PC’s £35 £30 £25 6-15 PC’s £25 £20 £15 1-5 PC’s Prices per month £30 £35 £40 On-site hourly rate Yes Yes No Free Health Check 3hrs per month 2hr per month 1hr per month Tel & Remote Support Gold Silver Bronze

24. Present & Future – DB & Web Development (cont)

25. Present & Future – DB & Web Development (cont)

26. Present & Future – DB & Web Development (cont)

27. Present & Future – DB & Web Development (cont)