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Osceola County Tech Training June 2014
The document outlines technology training for small businesses, governments, and nonprofits, emphasizing the impact of mobile and social media on marketing strategies. It highlights trends such as smartphone usage and online product research, while providing practical tips for leveraging various social media platforms and digital tools to enhance outreach and engagement. Additionally, it discusses the value of customer reviews and offers resources for businesses in Michigan, alongside email marketing best practices.
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Osceola County Tech Training June 2014
- 1. Welcome to OsceolaCounty Technology Training For Small Businesses, Governments and Nonprofits Event Sponsored by:
- 2. Mobile, Internet and SocialMedia Statistics / Trends
- 3. Reference: "2013 InternetTrends Report", Kleiner Perkins Caufield & Byers, www.kpcb.com/insights/2013-internet-trends 116 million US Consumers use smartphones 150 times per day mobile phone users checks their devices 3x iPad growth rate compared to iPhone
- 4. Reference: "It's Timeto Transform Your Marketing", Hubspot www.hubspot.com 78% Internet users do online product research 40% US smartphone owners compare prices while in-store, shopping 78% business people use their mobile device to check email
- 5. Speak Up NationalInitiative of Project Tomorrow
- 6. Top Social Media Sites& Tips on How to Use Them
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- 8. Reach People YouDon’t Even Know
- 9. 3 Things 1. Eachplatform has a distinct personality 2. Many different platforms for different purposes 3. Platforms may change, good communication does not
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- 16. Where The DigitalUsers Are
- 17. Creating & StickingTo A Social Plan
- 18. Photos & VideoDrive the Most Engagement
- 19. Voice of aFriend – a place to share stories
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- 23. Mike LeFeve @MikeLeFeve Justreceived a letter from @mhumane saying that the money I raised on my Bday was sent to the field. Boy, does that feel super! Tweeting links @ your charity’s donation landing page for every donation
- 25. • Twitter’s sorting mechanism •Add relevance to your message • Create a filter for your followers and the public • Tweetchats are organized around # • Great place to “lurk” and see how things work
- 26. • Join orcreate industry and local LinkedIn groups • Join or create a LinkedIn event • Create forums within groups or events • Expand your LinkedIn reach with Twitter • Posting/finding jobs • Community outreach • Recruiting/Vetting team members
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- 30. • Join orcreate industry and local LinkedIn groups • Join or create a LinkedIn event to share • Create forums within groups or events • Expand your LinkedIn reach with Twitter • Posting/finding jobs • Communicate opportunities/fundraising • Recruiting/Vetting board members or employees
- 32. • Ways thatGoogle+ can change the way you connect with your audience: – Video conference other Google+ users with Hangouts – Segment your partners & connections into various Circles – Add and invite people to Google+ Events – Increase SEO/SEM – how Google searches for things
- 33. Human focus with amessage that evokes emotion Call to action 1 to 5 minutes Greener Grads youtube.com/watch?v=Y1h7pQ-cyXo Melling Engine Parts youutube.com/watch?v=rhfGkUDrk2I Peanut Barrel youtube.com/watch?v=PZKKu8Rgfcs
- 34. Feature your visualcontent
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- 37. Social Media Tips •Spend time on social media – Set a timer and/or make an appointment to get into the groove • Interact with your followers • Update your account frequently – Best practices can easily be found • Share videos & photos • Ask people to share • Promote on your website • Analyze analytics for ideas and failures
- 38. Customer Reviews: Get YouFound Get You Customers
- 39. Tips on BusinessReview Websites • Don’t wait around for the unhappy client to write a nasty review • Request reviews from good customers • Establish a presence on review sites • Respond to negative reviews
- 40. Sales & Marketing Toolsto Grow and Support Your Business
- 41. The Library ofMichigan offers free online resources that the State of Michigan pays for at no cost to Michigan residents and businesses • Create FREE business sales lists • size up your market • research your competition
- 42. What are QRCodes? How can I capitalize on using them for marketing?
- 43. Reference: ComScore QRCodes 50% of smartphone users have scanned a Quick Response (QR) Code 60% of QR Codes scanning audience is male 37% of QR Code audience is aged 18 to 34 years old
- 44. Create a QRCode 1. Go to www.qr-code-generator.com 2. Enter URL content 3. Click generate code 4. Download the QR Code graphic 5. Add graphic to your print materials
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- 46. Email Marketing Tips •Mobile or Bust • Keep Design Simple & Share • Like This • Expert Advice • Make Email Sign Up Easy • Permission Only
- 47. Connect With Us MichelleLeFeve (@michellelefeve) Executive Director, Courtland Consulting, Strudell Studios Creative Division linkedin.com/in/michellelefeve /Courtland Consulting Adrienne Wallace (@adriwall) Project & Digital Director, 834 Design & Marketing linkedin.com/in/adriwall /834 Design
- 48. Credits: • 50.nitrogr.am • 911branding.com •834 Design & Marketing • blog.linkedin.com • blog.twitter.com • Copyblogger.com • Courtland Consulting • DeVries Blog • Digital Information • inkthemes.com • instagram.com/press/ • Ipsos OTX and Ipsos Global @dvisor • mashable.com • nytimes.com • quantcast.com/linkedin.com • Socialmediaexaminer.com • statisticbrain.com • The Content Marketing Institute • twitter.com • Wildfire
Editor's Notes
- #36 Other examples of using Pinterest includes: Community Board - "FedEx Community Involvement" board displaying activity on various projects Campaign Board - Use one of your boards to feature one of your latest marketing campaigns. For example, DoubleTree hotels "Little Things Project Tour" campaign, which travels the country to bring the guests of its hotels little things that make a big difference when traveling. Video board – some of the nonprofits I work with have public service announcements, pro bono videos taken by the media, event videos (these are both taken by staff, volunteers and attendees) and healthcare lectures on latest research breakthroughs on medical procedures or medications Personal Stories board that can also be User-Generated - you can allow other users to contribute their own pins to your hosted pinboards on a user by user basis, this opens up a great opportunity to involve fans and target market in your marketing. Behind the Scenes board for one of your events that features the best photos and video footage of the annual event you host to help you generate buzz and promote the next one.
- #37 The Content Marketing Institute Content Mix Pyramid
- #38 Social Media Marketing tips include: Spend time to increase your following Be engaging with your followers When you post a message, photo, or link, be sure to ask your subscribers to share your content with their connections. Keep your account regularly updated Share lots of photos and videos Photos and videos are very important for social networking. Think about your organization and marketing visually. Which images and videos can you share to engage conversations and increase the viral spread of your content? Encourage people to share your posts Promote your social media sites on your website using the graphic icons To get real business value from you social media efforts, you have to have a community of people there to consume and engage with your content. In order to get people to add your social media channels, you need to promote the sites in places where you are already attracting visitors, such as your homepage, blog side bar, or other social media accounts. Cross-promotion is key to building a strong community. To get the most out your social media marketing follow these tips Utilize social media tools to help centrally maintain your updates across social media sites Social feeds updates your website with current posts Use a blog to push updates out everywhere using RSS feeds Use a social media management dashboard (such as HootSuite.com) Maximize the customization of your social media profiles Link back to your website Create ads and custom pages Know how your visitors are accessing your website top pages / files accessed on your site Keywords / phrases being used to access your site mobile devices – top phones are usually android or iphone and ipad web browsers Analyze traffic and leads look at the traffic and leads that have been driven from your social networking sites to help you see where your referral traffic is coming from. And what is extra special about today is you’ll be reviewing Google Analytics with Google staff later this morning and they can show you exactly where those stats can be found
- #40 Your online reputation matters! 70% of consumers trust the opinions about a brand that others post online (The Nielsen Company) Reviews can truly help or hurt our businesses. It may seem like you can’t do much to control what’s posted, but here are some tips on growing your positive reviews and handling the negative ones: Don’t wait around for the one unhappy client to write a nasty review - be proactive and protect your reputation by getting good customers to tell the world why you’re the best. Request those reviews from good customers. Some ways to do this include: sending an email marketing piece, getting your staff to ask their customers at the appropriate time, using social media sites like Facebook or Twitter, and placing an in-store sign in an obvious place. Establish a presence on review sites. Whether it’s Google+ or Yelp, set up a presence that makes sense for your business. For Google+, claim ownership or your local business page. After this, get to work by populating it with great reviews. Respond to negative reviews. My advice is to sleep on it first and take all the emotion out – respond strategically and diplomatically. Try to make the situation better and turn the critic into a champion. People respect a business that makes an effort in customer satisfaction.