Prime Therapeutics is a pharmacy benefit management company that serves several Blue Cross Blue Shield health plans and aims to help people access needed medications. In 2016, Prime sought to add 2.5 million new members, cross-train all contact center agents, and provide team and management training. The document introduces the concept of "Level 5 Leaders" who demonstrate modesty and focus on long-term company success rather than personal ambition. It also discusses plans to change Prime's organizational structure and systems to improve communication and efficiency across locations.

1. Changing Prime’s
Design
By Maria Champion

2. Who Are We
• Prime Therapeutics is a pharmacy benefit management company specializing
in mail order, retail and specialty pharmacy benefits.
• Plans include: BCBS AR, AL, FL, MN, NC, NE, SC

3. Our Mission
• Prime Therapeutics helps people get the medicine they need to feel better
and live well

4. 2016 Goals
• Add 2.5 million members with new
business
• Cross train every agent in the
contact center
• Team building
• Management training

5. Introducing Level 5 Leaders
• Demonstrates compelling modesty.
• Acts with quiet, calm determination.
• Channel ambition into the company, not thy
self.
• Looks in mirror at self and not out the
window for blame for poor results.
• Creates superb results, a clear catalyst in the
transition from good to great.
• Demonstrates an unwavering resolve to do
whatever must be done to produce the best
long-term results, no matter how difficult.
• Sets the standard of building an enduring
great company; will settle for nothing less.
• Looks out the window, not in the mirror, to
apportion credit for the success of the
company—to other people, external factors,
and good luck.

6. Changing the Design
• Organizational Structure- Effectively communication amongst all locations
within the organization
• Organizational Systems-becoming more efficient.