The document outlines Maria Champion's mentoring and coaching plan for Sarah. The plan uses the STEPPAP framework to structure the discussion. Sarah has missed performance metrics for the past 3 months. The plan aims to help Sarah take ownership of her performance, express motivation to improve, identify behaviors impacting her goals, develop a plan with weekly check-ins, and put the plan into action to improve her adherence and interaction time metrics.

1. MENTORING & COACHING PLAN
By: Maria Champion

2. STEPPA
 Subject-confirming the
focus of the discussion
 Target-refining a target so
that it becomes
sustainable
 Emotion-developing
emotion leverage-ensuring
coachee has
enough motivation to
commit
 Perception-extending
choice and increasing the
conscious perception of
the coachee
 Plan-Develop a realistic
process
 Pace-check that the
process developed in the
plan is realistic
 Act/ Amen check
outcomes are satisfied.

3. SUBJECT
 Sarah has missed 2 metrics for the past 3 months
 NIT target is goal is (none interaction time in
between calls)
 Adherence (being available for calls according to
workforce schedule) Target is goal is 88.0% actual
adherence for the month 74%

4. TARGET
 Sarah will have to take ownership, review and add
any areas of improvement that I may have
overlooked

5. EMOTION
 Sarah will need to express motivation and be eager
to put plan into action

6. PERCEPTION
 Sarah will need to weigh her options and what she
thinks will be the best fit to get her closer to her
goals.

7. PLAN
 Sarah will need to identify behaviors that might be
keeping her from her performance goals.
ex: going over breaks, being late and keeping
members on hold for long periods of time.

8. PACE
Weekly 15 min. one on ones to discuss progress and
address any difficulties Sarah might be having.
(during the month of October)

9. ACT
 Sarah will put goals and plans into action to
improve performance

10. CONCLUSION