The document provides a history of the telecommunication industry. It traces the origins of telegraphy to Samuel Morse's invention of the electric telegraph in 1844. This allowed the first long-distance transmission of messages between Washington D.C. and Baltimore. It then discusses the expansion of the telegraph network across the U.S. and Europe in the following decades. This included the establishment of Western Union in 1851. It also briefly discusses the short-lived Pony Express mail service. The document concludes by noting how telecommunications has evolved from the telegraph to influence all aspects of modern life through voice calls, internet, satellite communications and more.
This document is a report on an organization study conducted at Arabian Industries LLC in Oman. It begins with an executive summary that outlines the company's profile, products, quality policies and CSR activities. It then discusses the economic context of Oman and its petroleum industry. The main body of the report analyzes the various functional departments of Arabian Industries like finance, purchase, marketing and HR. It provides organizational charts and discusses the roles and interdependence of these departments. It concludes with a SWOT analysis and recommendations to improve the organization's effectiveness.
This document outlines guidelines for an organizational study report for an internship at Bharath Heavy Electricals Limited (BHEL). It includes sections for a title page, declaration, director's and guide's certificates, acknowledgments, table of contents, executive summary, and 5 chapters on the industry profile, company profile, organizational structure, SWOT analysis and McKinsey 7S model, suggestions and recommendations, and learning experience. It also specifies formatting details like font, spacing, paper size, and evaluation criteria for the internship report. The report aims to provide a comprehensive overview and analysis of the organization based on the internship.
Comprehensive Analysis of ETA Engineering's Organizational Culture in 2012: A...Motoor Mohammed Muzammil
In 2012, a comprehensive study was conducted to dissect the organizational culture of ETA Engineering. This research employed a range of robust statistical tools, including Chi-square test, Ranking Method, Percentage Ranking, and Weighted Average. The objective was to provide a deep, data-driven understanding of the cultural dynamics within the organization during this pivotal year.
Key Methodologies:
Chi-square Test: This statistical tool was applied to determine the association between different cultural attributes and their significance within the organizational framework. By analyzing observed and expected frequencies, it helped identify areas of notable deviation.
Ranking Method: A structured approach was used to assess and rank various cultural dimensions based on their perceived importance and impact. This method facilitated a systematic evaluation of cultural elements.
Percentage Ranking: This method provided a quantitative assessment of cultural factors, allowing for a clear understanding of their relative significance in influencing organizational dynamics.
Weighted Average: By assigning weights to different cultural indicators based on their relative importance, a comprehensive score was calculated. This method allowed for a nuanced evaluation of the overall cultural landscape.
Significance of the Study:
This study holds immense significance for ETA Engineering. It provided a detailed, data-backed insight into the organizational culture of the company in 2012. The findings serve as a valuable resource for strategic decision-making, enabling the organization to leverage its cultural strengths and address potential areas of improvement.
The rigorous application of statistical tools ensured that the conclusions drawn were robust and reliable, offering a solid foundation for any ensuing cultural interventions or initiatives.
Service quality and consumer satisfaction for maruti service centergauravrao01
The document is a research project report submitted by Kapil Kumar Singh to the U.P. Technical University for their MBA degree. The report is about evaluating service quality and consumer satisfaction at Maruti Suzuki service centers in Noida, India. It includes an introduction on the Indian automobile industry and Maruti Suzuki's role in it. It then outlines the objectives, company profile, products, research methodology, and analysis of Maruti Suzuki's authorized service network, consumer survey, recommendations, and conclusions.
Final report of organisation study 222 (1)KomalJhingade
The document provides details about an organization study conducted at Tulsyan NEC Ltd. It includes information about the company such as its vision, mission, products and departments. The student declares that the study was conducted with due diligence and the report is being submitted to the Bangalore University to fulfill requirements for an MIB program.
Usha Martin Ltd is an Indian steel and wire products company founded in 1961 in Ranchi, Jharkhand. It produces steel wire rods, bright bars, steel wires, specialty wires, wire ropes, and other products. The company has integrated steel and mining facilities in Jharkhand and manufacturing plants in India, Thailand, Dubai, and the UK. It aims to be a customer-focused company that utilizes resources efficiently and enhances shareholder value through continual improvement, quality products, and a motivated workforce. The company's main competitors are other Indian steel producers such as Tata Steel and SAIL.
This document is a report on an organization study conducted at Arabian Industries LLC in Oman. It begins with an executive summary that outlines the company's profile, products, quality policies and CSR activities. It then discusses the economic context of Oman and its petroleum industry. The main body of the report analyzes the various functional departments of Arabian Industries like finance, purchase, marketing and HR. It provides organizational charts and discusses the roles and interdependence of these departments. It concludes with a SWOT analysis and recommendations to improve the organization's effectiveness.
This document outlines guidelines for an organizational study report for an internship at Bharath Heavy Electricals Limited (BHEL). It includes sections for a title page, declaration, director's and guide's certificates, acknowledgments, table of contents, executive summary, and 5 chapters on the industry profile, company profile, organizational structure, SWOT analysis and McKinsey 7S model, suggestions and recommendations, and learning experience. It also specifies formatting details like font, spacing, paper size, and evaluation criteria for the internship report. The report aims to provide a comprehensive overview and analysis of the organization based on the internship.
Comprehensive Analysis of ETA Engineering's Organizational Culture in 2012: A...Motoor Mohammed Muzammil
In 2012, a comprehensive study was conducted to dissect the organizational culture of ETA Engineering. This research employed a range of robust statistical tools, including Chi-square test, Ranking Method, Percentage Ranking, and Weighted Average. The objective was to provide a deep, data-driven understanding of the cultural dynamics within the organization during this pivotal year.
Key Methodologies:
Chi-square Test: This statistical tool was applied to determine the association between different cultural attributes and their significance within the organizational framework. By analyzing observed and expected frequencies, it helped identify areas of notable deviation.
Ranking Method: A structured approach was used to assess and rank various cultural dimensions based on their perceived importance and impact. This method facilitated a systematic evaluation of cultural elements.
Percentage Ranking: This method provided a quantitative assessment of cultural factors, allowing for a clear understanding of their relative significance in influencing organizational dynamics.
Weighted Average: By assigning weights to different cultural indicators based on their relative importance, a comprehensive score was calculated. This method allowed for a nuanced evaluation of the overall cultural landscape.
Significance of the Study:
This study holds immense significance for ETA Engineering. It provided a detailed, data-backed insight into the organizational culture of the company in 2012. The findings serve as a valuable resource for strategic decision-making, enabling the organization to leverage its cultural strengths and address potential areas of improvement.
The rigorous application of statistical tools ensured that the conclusions drawn were robust and reliable, offering a solid foundation for any ensuing cultural interventions or initiatives.
Service quality and consumer satisfaction for maruti service centergauravrao01
The document is a research project report submitted by Kapil Kumar Singh to the U.P. Technical University for their MBA degree. The report is about evaluating service quality and consumer satisfaction at Maruti Suzuki service centers in Noida, India. It includes an introduction on the Indian automobile industry and Maruti Suzuki's role in it. It then outlines the objectives, company profile, products, research methodology, and analysis of Maruti Suzuki's authorized service network, consumer survey, recommendations, and conclusions.
Final report of organisation study 222 (1)KomalJhingade
The document provides details about an organization study conducted at Tulsyan NEC Ltd. It includes information about the company such as its vision, mission, products and departments. The student declares that the study was conducted with due diligence and the report is being submitted to the Bangalore University to fulfill requirements for an MIB program.
Usha Martin Ltd is an Indian steel and wire products company founded in 1961 in Ranchi, Jharkhand. It produces steel wire rods, bright bars, steel wires, specialty wires, wire ropes, and other products. The company has integrated steel and mining facilities in Jharkhand and manufacturing plants in India, Thailand, Dubai, and the UK. It aims to be a customer-focused company that utilizes resources efficiently and enhances shareholder value through continual improvement, quality products, and a motivated workforce. The company's main competitors are other Indian steel producers such as Tata Steel and SAIL.
This document provides an organizational study report submitted for a Master's degree. It includes sections on the certificate, declaration, tables of contents, lists of tables and figures, and abbreviations. The main body will analyze the various functional departments of Kerala Solvent Extractions Ltd, including production, finance, marketing, purchase, personnel, and quality control. It aims to understand the company's operations and provide suggestions for improvement.
This document provides an introduction and overview of HMT Machine Tools Limited located in Kalamassery, including:
1. HMT was established in 1953 in Bangalore to produce machine tools and has since expanded to include other products and locations.
2. HMT Machine Tools Limited in Kalamassery specifically was established in 1953 to produce lathes and later began producing printing machines in 1972.
3. The report provides background on the machine tool industry in India, the history and operations of HMT as a company, and its various business divisions and subsidiaries.
The document provides details about Praveen Kumar Pandey's summer internship project at Bharti AXA Life Insurance Co. Ltd. It includes an introduction to the insurance industry and Bharti AXA, the objectives of the project, methodology used which was a questionnaire, and outlines of the report chapters which will cover the company profile, research methodology, findings, conclusion and recommendations.
The document discusses mergers and acquisitions (M&A). It defines M&A and distinguishes between mergers and acquisitions. Key points include that acquisitions involve one company purchasing another, while mergers combine two firms into a new entity. The document also covers M&A valuation methods, financing options, common motives for M&A including economies of scale, and potential effects on management.
This document provides an overview of Bajaj Finserv Ltd. It discusses that Bajaj Finserv was formed in 2007 as a result of the demerger of the financial services businesses from Bajaj Auto Ltd. Bajaj Finserv operates in the areas of finance through Bajaj Finance Ltd, insurance through joint ventures with Allianz, and wealth management. It provides details on the history and founding of Bajaj by Jamnalal Bajaj in 1926. The purpose of the project being summarized is to study and analyze the 'Time to Cash' process at Bajaj Finserv in order to identify areas for improvement.
This document provides an internship report on the HR policies of Zeal Knitwear Ltd. It begins with an introduction and background on the study. It then discusses the objectives of the study and data collection methods. The literature review covers topics like HR planning, recruitment, training, compensation, succession planning, and retention.
The findings chapter provides an overview of Zeal Knitwear, including its mission, vision, and products. It describes the core activities of the HR department and the intern's responsibilities, which included orientation, recruitment assistance, reviewing manpower, attendance maintenance, and policy review.
The recommendations chapter suggests recruiting more HR personnel, providing more job satisfaction facilities, monitoring line managers better, and introducing career
This document is a project report submitted by Jitendra Kumar Nayak to Regional College of Management in partial fulfillment of an MBA degree. The report aims to find new business opportunities for Dabur India Ltd. in the rural Sundergarh district of Odisha. It provides an introduction on the growing potential of rural Indian markets due to rising incomes and market saturation in urban areas. However, rural markets are challenging to understand and penetrate due to heterogeneous audiences and remote locations. The report will analyze Sundergarh district to identify high-selling and low-selling villages for Dabur and provide suggestions to tap new opportunities.
Organisation Study at VJ Industries Pvt LtdRakshith M.R
Organisation study in Vj industries pvt ltd was 30 days in plant training where it excelled the knowledge of various department functions and working in the real scenario
Here are the key points from the literature review:
- Ratio analysis has been used as a financial analysis tool for over a century, with major developments in the 19th century.
- In the 19th century, more ratios were developed compared to earlier periods. Proper ratio criteria also emerged, such as the current ratio criterion.
- Analysts recognized the need for inter-firm comparisons, leading to the development of relative ratio criteria.
- While ratio analysis has been used for a long time, the literature suggests there is still room for improvements and new developments in its application and methodology.
This document is a project report submitted by Aman Bharti on the Production Part Approval Process (PPAP) during his internship at Maruti Suzuki India Limited. It includes an introduction to the company, details about the Quality Assurance and Part Quality department where he worked, and an explanation of the PPAP process. The PPAP process ensures that parts meet all customer requirements before production. The report outlines the various documents and processes required as part of a PPAP submission, including a design record, engineering drawings, process flow diagrams, and production part samples.
Techno Engineering Works is a company that manufactures and sells power looms, Anugraha looms, Anupam looms, and spooling machines. It has 12 employees and was founded to support the coir and textile industries by providing machinery. The organization aims to be a leader in power loom manufacturing through quality customer service, relationships, and profitability. Its vision is to exceed customer expectations, and its goals include regional expansion and reputation building.
Project report on employees satisfactionMonika Deswal
Jio Assistant is an AI assistant developed by Anthropic to be helpful, harmless, and
honest. It aims to be helpful for users, harmless by avoiding offensive, toxic or dangerous
behaviors, and honest about what it can and cannot do.
22
ABOUT RELIANCE JIO WI-FI
Reliance Jio Wi-Fi is a free public Wi-Fi service provided by Reliance Jio Infocomm
Limited across India. It allows users to access high-speed internet through Wi-Fi hotspots set
up by Jio.
Key Features of Reliance Jio Wi-Fi:
- Free of Cost: The Wi-Fi service is completely free for
The document is an organizational study report on Star PVC pipes & fittings conducted during an internship in 2011. It provides an overview of the company, including its background, vision, mission, products, departments, and production centers. Star Plastics is a leading manufacturer of PVC pipes and fittings in South India, with the vision to provide high-quality products and meet customer needs through research and innovation. The company has seven departments and five production centers across India and Dubai.
This document is a project report on understanding the financial position of Radico Khaitan Pvt Ltd using ratio analysis of financial statements from 2012-2016. It provides background information on Radico Khaitan, which was established in 1943 as Rampur Distillery and began producing its own brands in 1999. The report aims to analyze the company's financial position through calculating various ratios like liquidity, profitability and turnover ratios from its financial statements over the past 5 years and drawing conclusions. It seeks to supplement the author's academic knowledge with practical exposure to the financial management and decision making processes of a business organization through this study.
The document discusses inventory management. It defines inventory as goods held for production or sale. Maintaining optimal inventory levels is important for meeting production needs and customer demand while minimizing costs associated with excess inventory. Effective inventory management requires tracking inventory levels, maintaining accurate records, and controlling the supply/demand balance. The goals of inventory management are to have the right level of inventory at the lowest possible cost.
The document outlines a study conducted by Santhosh Nair on managing stress at AccuDoc InfoTech Pvt. Ltd. for a Bachelor of Business Administration degree. It provides background on stress and human resources, describes the research methodology used in the study, and presents findings and recommendations on strategies to manage stress at the company. The study was conducted under the guidance of Prof. C. Surendranath Reddy at St. Joseph’s Evening College.
Analysis of financial statements on ideaMohit Khurana
Idea Cellular is one of the top three mobile operators in India with nearly 200 million subscribers, making it the sixth largest mobile operator globally. It offers 2G, 3G, and 4G services across India as well as national and international long distance services. Idea aims to expand into digital services like payments, entertainment, and communications to transform from a mobile operator into an integrated digital solutions provider. It has one of the largest networks in India covering over 400,000 towns and villages. Idea has received several awards for its innovations and was recognized as the best company of 2015 for its successful initiatives in customer service, marketing, and infrastructure.
Financial Statement Analysis With The Help of Ratios (Suyesh Metel Pressing p...Avinash Labade
If any have Need Project Report please call +919011888598 and I will provide only Word File.
and
Project Cost is Rs 500/- Per Project
Send Me Payment Phone Pay or Google Pay
This document discusses a study on stress management conducted at National Thermal Power Corporation Ltd in Ramagundam, India. It was submitted by K. Rekha Reddy in partial fulfillment of an MBA degree at Kakatiya University, under the guidance of Mr. E. Manohar. The study examines sources of stress both within the organization and for individuals, and consequences of stress. It provides definitions of stress and models for understanding stress and the stress response, including identifying potential stressors at the environmental, organizational, and individual level.
Mba project stress management of employeesNirmalaSolanki
This document is a project report on stress management of employees at Visaka Industries Ltd. in Secunderabad, India. It includes an introduction to the topic of stress management, a declaration by the author, acknowledgements, a table of contents and the beginning of chapter 1 which provides context on the asbestos cement sheet industry in India. The key points are that the report examines stress management among employees of Visaka Industries Ltd., it was submitted as a requirement for an MBA degree, and the introduction provides background on asbestos cement sheets and their usage in India.
The document summarizes a summer project report on conducting a market survey of Vodafone data cards in Bhubaneswar, India. The objectives of the study were to analyze customer satisfaction with Vodafone data cards, identify reasons for their lack of promotion compared to competitors, and help expand Vodafone's data card business. The report includes chapters on the company profile, literature review, data collection and analysis through questionnaires, findings, recommendations, and conclusions.
A project report of customer satisfaction survey on vodafoneProjects Kart
This document appears to be a project report submitted by a student for their Bachelor of Management Studies degree. The report focuses on conducting a customer satisfaction survey for Vodafone, one of the largest telecommunications companies in India. The report includes an executive summary that provides an overview of Vodafone's products, services, market share, marketing strategies and future plans. It also includes chapters that cover topics like the telecommunications industry and regulatory bodies in India, the history and management of Vodafone, a comparison of Vodafone's offerings to its competitors, and the research methodology used for the customer satisfaction survey.
This document provides an organizational study report submitted for a Master's degree. It includes sections on the certificate, declaration, tables of contents, lists of tables and figures, and abbreviations. The main body will analyze the various functional departments of Kerala Solvent Extractions Ltd, including production, finance, marketing, purchase, personnel, and quality control. It aims to understand the company's operations and provide suggestions for improvement.
This document provides an introduction and overview of HMT Machine Tools Limited located in Kalamassery, including:
1. HMT was established in 1953 in Bangalore to produce machine tools and has since expanded to include other products and locations.
2. HMT Machine Tools Limited in Kalamassery specifically was established in 1953 to produce lathes and later began producing printing machines in 1972.
3. The report provides background on the machine tool industry in India, the history and operations of HMT as a company, and its various business divisions and subsidiaries.
The document provides details about Praveen Kumar Pandey's summer internship project at Bharti AXA Life Insurance Co. Ltd. It includes an introduction to the insurance industry and Bharti AXA, the objectives of the project, methodology used which was a questionnaire, and outlines of the report chapters which will cover the company profile, research methodology, findings, conclusion and recommendations.
The document discusses mergers and acquisitions (M&A). It defines M&A and distinguishes between mergers and acquisitions. Key points include that acquisitions involve one company purchasing another, while mergers combine two firms into a new entity. The document also covers M&A valuation methods, financing options, common motives for M&A including economies of scale, and potential effects on management.
This document provides an overview of Bajaj Finserv Ltd. It discusses that Bajaj Finserv was formed in 2007 as a result of the demerger of the financial services businesses from Bajaj Auto Ltd. Bajaj Finserv operates in the areas of finance through Bajaj Finance Ltd, insurance through joint ventures with Allianz, and wealth management. It provides details on the history and founding of Bajaj by Jamnalal Bajaj in 1926. The purpose of the project being summarized is to study and analyze the 'Time to Cash' process at Bajaj Finserv in order to identify areas for improvement.
This document provides an internship report on the HR policies of Zeal Knitwear Ltd. It begins with an introduction and background on the study. It then discusses the objectives of the study and data collection methods. The literature review covers topics like HR planning, recruitment, training, compensation, succession planning, and retention.
The findings chapter provides an overview of Zeal Knitwear, including its mission, vision, and products. It describes the core activities of the HR department and the intern's responsibilities, which included orientation, recruitment assistance, reviewing manpower, attendance maintenance, and policy review.
The recommendations chapter suggests recruiting more HR personnel, providing more job satisfaction facilities, monitoring line managers better, and introducing career
This document is a project report submitted by Jitendra Kumar Nayak to Regional College of Management in partial fulfillment of an MBA degree. The report aims to find new business opportunities for Dabur India Ltd. in the rural Sundergarh district of Odisha. It provides an introduction on the growing potential of rural Indian markets due to rising incomes and market saturation in urban areas. However, rural markets are challenging to understand and penetrate due to heterogeneous audiences and remote locations. The report will analyze Sundergarh district to identify high-selling and low-selling villages for Dabur and provide suggestions to tap new opportunities.
Organisation Study at VJ Industries Pvt LtdRakshith M.R
Organisation study in Vj industries pvt ltd was 30 days in plant training where it excelled the knowledge of various department functions and working in the real scenario
Here are the key points from the literature review:
- Ratio analysis has been used as a financial analysis tool for over a century, with major developments in the 19th century.
- In the 19th century, more ratios were developed compared to earlier periods. Proper ratio criteria also emerged, such as the current ratio criterion.
- Analysts recognized the need for inter-firm comparisons, leading to the development of relative ratio criteria.
- While ratio analysis has been used for a long time, the literature suggests there is still room for improvements and new developments in its application and methodology.
This document is a project report submitted by Aman Bharti on the Production Part Approval Process (PPAP) during his internship at Maruti Suzuki India Limited. It includes an introduction to the company, details about the Quality Assurance and Part Quality department where he worked, and an explanation of the PPAP process. The PPAP process ensures that parts meet all customer requirements before production. The report outlines the various documents and processes required as part of a PPAP submission, including a design record, engineering drawings, process flow diagrams, and production part samples.
Techno Engineering Works is a company that manufactures and sells power looms, Anugraha looms, Anupam looms, and spooling machines. It has 12 employees and was founded to support the coir and textile industries by providing machinery. The organization aims to be a leader in power loom manufacturing through quality customer service, relationships, and profitability. Its vision is to exceed customer expectations, and its goals include regional expansion and reputation building.
Project report on employees satisfactionMonika Deswal
Jio Assistant is an AI assistant developed by Anthropic to be helpful, harmless, and
honest. It aims to be helpful for users, harmless by avoiding offensive, toxic or dangerous
behaviors, and honest about what it can and cannot do.
22
ABOUT RELIANCE JIO WI-FI
Reliance Jio Wi-Fi is a free public Wi-Fi service provided by Reliance Jio Infocomm
Limited across India. It allows users to access high-speed internet through Wi-Fi hotspots set
up by Jio.
Key Features of Reliance Jio Wi-Fi:
- Free of Cost: The Wi-Fi service is completely free for
The document is an organizational study report on Star PVC pipes & fittings conducted during an internship in 2011. It provides an overview of the company, including its background, vision, mission, products, departments, and production centers. Star Plastics is a leading manufacturer of PVC pipes and fittings in South India, with the vision to provide high-quality products and meet customer needs through research and innovation. The company has seven departments and five production centers across India and Dubai.
This document is a project report on understanding the financial position of Radico Khaitan Pvt Ltd using ratio analysis of financial statements from 2012-2016. It provides background information on Radico Khaitan, which was established in 1943 as Rampur Distillery and began producing its own brands in 1999. The report aims to analyze the company's financial position through calculating various ratios like liquidity, profitability and turnover ratios from its financial statements over the past 5 years and drawing conclusions. It seeks to supplement the author's academic knowledge with practical exposure to the financial management and decision making processes of a business organization through this study.
The document discusses inventory management. It defines inventory as goods held for production or sale. Maintaining optimal inventory levels is important for meeting production needs and customer demand while minimizing costs associated with excess inventory. Effective inventory management requires tracking inventory levels, maintaining accurate records, and controlling the supply/demand balance. The goals of inventory management are to have the right level of inventory at the lowest possible cost.
The document outlines a study conducted by Santhosh Nair on managing stress at AccuDoc InfoTech Pvt. Ltd. for a Bachelor of Business Administration degree. It provides background on stress and human resources, describes the research methodology used in the study, and presents findings and recommendations on strategies to manage stress at the company. The study was conducted under the guidance of Prof. C. Surendranath Reddy at St. Joseph’s Evening College.
Analysis of financial statements on ideaMohit Khurana
Idea Cellular is one of the top three mobile operators in India with nearly 200 million subscribers, making it the sixth largest mobile operator globally. It offers 2G, 3G, and 4G services across India as well as national and international long distance services. Idea aims to expand into digital services like payments, entertainment, and communications to transform from a mobile operator into an integrated digital solutions provider. It has one of the largest networks in India covering over 400,000 towns and villages. Idea has received several awards for its innovations and was recognized as the best company of 2015 for its successful initiatives in customer service, marketing, and infrastructure.
Financial Statement Analysis With The Help of Ratios (Suyesh Metel Pressing p...Avinash Labade
If any have Need Project Report please call +919011888598 and I will provide only Word File.
and
Project Cost is Rs 500/- Per Project
Send Me Payment Phone Pay or Google Pay
This document discusses a study on stress management conducted at National Thermal Power Corporation Ltd in Ramagundam, India. It was submitted by K. Rekha Reddy in partial fulfillment of an MBA degree at Kakatiya University, under the guidance of Mr. E. Manohar. The study examines sources of stress both within the organization and for individuals, and consequences of stress. It provides definitions of stress and models for understanding stress and the stress response, including identifying potential stressors at the environmental, organizational, and individual level.
Mba project stress management of employeesNirmalaSolanki
This document is a project report on stress management of employees at Visaka Industries Ltd. in Secunderabad, India. It includes an introduction to the topic of stress management, a declaration by the author, acknowledgements, a table of contents and the beginning of chapter 1 which provides context on the asbestos cement sheet industry in India. The key points are that the report examines stress management among employees of Visaka Industries Ltd., it was submitted as a requirement for an MBA degree, and the introduction provides background on asbestos cement sheets and their usage in India.
The document summarizes a summer project report on conducting a market survey of Vodafone data cards in Bhubaneswar, India. The objectives of the study were to analyze customer satisfaction with Vodafone data cards, identify reasons for their lack of promotion compared to competitors, and help expand Vodafone's data card business. The report includes chapters on the company profile, literature review, data collection and analysis through questionnaires, findings, recommendations, and conclusions.
A project report of customer satisfaction survey on vodafoneProjects Kart
This document appears to be a project report submitted by a student for their Bachelor of Management Studies degree. The report focuses on conducting a customer satisfaction survey for Vodafone, one of the largest telecommunications companies in India. The report includes an executive summary that provides an overview of Vodafone's products, services, market share, marketing strategies and future plans. It also includes chapters that cover topics like the telecommunications industry and regulatory bodies in India, the history and management of Vodafone, a comparison of Vodafone's offerings to its competitors, and the research methodology used for the customer satisfaction survey.
The document is a project report on a study of consumer behavior of Vodafone subscribers. It includes chapters on the problem statement, aim, objectives, hypotheses, scope and limitations of the study, literature review, company and product information, findings and analysis, results, conclusion, and recommendations. The project report analyzes aspects of consumer perception, satisfaction levels, brand awareness, and market potential for Vodafone's products and services through a survey of 100 Vodafone subscribers in Bangalore, India. The findings and analysis chapter includes the results of the retailer survey on consumer purchasing behavior.
This document is a study report on analyzing and optimizing food wastage at the Indian Institute of Space Science and Technology (IIST) in Thiruvananthapuram, India. It was conducted by a group of 5 students from the B.Tech Aerospace 2015 batch. The report includes an introduction outlining the importance of reducing food wastage. It then discusses the methodology used, which involved a survey of 100 students on their preferences and opinions regarding food provided by the mess. The report also contains literature review, analysis of survey results, suggestions to reduce wastage, and conclusions.
self-concept research among orphans USIM by Lt. Mustaza Abu BakarAlexander Graham Bell
This document summarizes a study that investigated the level of self-concept among primary and secondary school students in an orphanage school in Malaysia. The study used a pre-test post-test experimental design to evaluate whether a self-concept training program increased students' self-concept levels. Results showed that the treatment was unsuccessful in increasing overall self-concept levels, with boys' levels remaining lower than girls' even after treatment. Interviews with facilitators suggested several factors prevented the goal of increasing self-concept from being achieved. Future research should use more intensive, longer-term treatments to strengthen self-concept from childhood through adulthood.
This document provides guidance on writing official emails. It outlines a 4-point framework for structuring emails: introduction, details, response/action, and close. The introduction should set the context, details should provide all relevant facts in paragraphs, response/action should indicate what the reader should do and any deadlines, and the close can be a simple one-liner. An example email applying this structure is included. Dos include answering swiftly, using proper structure, and only discussing positive topics. Don'ts include overusing reply all, unnecessary attachments, and negative or biased language.
Abstract:Organizations need to evaluate their employees in a timely manner to
determine the lack of rightwardness in the employees’ effort. By doing so an
organization can reward its employees by giving promotion and other pecuniary and
non-pecuniary benefits. On the contrary, it can punish its employees depending on
some strict performance measuring criteria. This study tries to compare the
performance appraisal system of a local bank with that of a multinational bank.
Both banks are using quantitative and qualitative performance appraisal criteria.
Although objective factors do matter, judgmental approach is widely used by both
banks in their performance evaluation system. Immediate boss plays a significant
role in deciding the fate of the appraisee. It has been seen that though there exists a
good performance appraisal system inboth cases, good amount of training and
counseling still necessary for both the appraiser and the appraisee.
1. Introduction
Best Practice in Human Resource Operations for Multinationals Assignment SampleInstant Assignment Help
The document discusses best practices in human resource operations for multinational companies. It states that HR operations like recruitment, training, performance management, and compensation play an important role in supporting business operations and goals for multinationals. Some key best practices identified include talent acquisition, training employees, providing healthcare and other benefits, developing internal HR skills, using new technologies, and maintaining good employee relations. Implementing the right HR strategies can help create an effective work environment and motivate employees to contribute to business success.
The Aditya Birla Group is an Indian multinational conglomerate founded in 1857. It operates in 40 countries with over 120,000 employees worldwide and has interests in sectors such as fibers, metals, cement, chemicals, and financial services. The group had revenue of approximately $45 billion in 2014, making it the third largest Indian private sector conglomerate. The group focuses on initiatives in education, healthcare, livelihood, and infrastructure development through its community centers and works in over 3,000 villages across India and other countries in Asia.
Ratio analysis @ gadag textile mill project report mba financeBabasab Patil
The document provides an overview of a study on the analysis and interpretation of financial statements for Gadag Co-Operative Textile Mill Ltd Hulkoti. It includes 16 tables and charts that will be used in the analysis. It also outlines the 4 chapters that will comprise the study, including an introduction to the company, techniques for analysis and interpretation, findings and conclusions.
vodafone , vodafone report, project on vodafone, service operation managementMicky Lyf
Vodafone Group plc is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's second largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.
Vodafone owns and operates networks in 26 countries and has partner networks in over 50 additional countries. Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries.
Vodafone has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £89.1 billion as of 6 July 2012, the third-largest of any company listed on the London Stock Exchange.It has a secondary listing on NASDAQ.
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After studying this chapter ,you should be able to:
1.Explain what human resource management is and how it relates to the management process.
2. Give at least eight examples of how all managers can use human resource management concepts and techniques.
3. Illustrate the human resources responsibilities of line and staff (HR) managers.
4. Provide a good example that illustrates HR’s role in formulating and executing company strategy.
5. Write a short essay that addresses the topic: Why metrics and measurement are crucial to today’s HR managers.
6. Outline the plan of this book.
A project report on ratio analysis at the gadag co operative textile mill ltdBabasab Patil
This document provides an overview and background of the Gadag Co-operative Textile Mill Ltd located in Hulkoti, Karnataka, India. It discusses the company's history, facilities, production process, competitors, and administrative functions. The key points are:
1) The mill was established in 1972 with 25,000 spindles and produces and sells cotton yarn.
2) It has over 3,000 member shareholders and employs around 650 people.
3) The production process involves mixing, cleaning, carding, and spinning cotton into yarn of various counts on ring frames.
4) The mill's main competitors are three other local cooperative spinning mills.
Summer Internship project presentation. This Power point presentation will help the MBA and other management students of various universities to make an effective presentation at their Viva. The management graduates doing their internship in the telecom and other service will be benefited more from this slide.
Sample outline of a companies hr policyTanuj Poddar
This document provides guidance and sample policies for developing a career pathing and development program. It discusses the importance of aligning such a program with company objectives and strategies. Sample policies cover topics like recruitment, induction, performance appraisal, recognition, training, and variable compensation. Additional resources are provided on developing career bands based on competencies, succession planning, and integrating career planning into performance management. The document aims to help companies create effective programs that support employees' professional growth while helping the organization meet its goals.
The document is an HR policy manual for Tameer Microfinance Bank. It contains policies and procedures related to various HR functions such as employee classification, compensation and benefits, code of conduct, organizational development, and HR operations. The manual provides guidance for implementing consistent HR practices across the organization.
1. The document is an action learning project report submitted by Pawan Gurnani for their Global MBA program. It analyzes the digitization of retail in the UAE.
2. Various research methods are used including qualitative interviews, quantitative surveys, semantic analysis, regression analysis, and cluster analysis.
3. The analysis focuses on a targeted retailer and examines factors like the role of smartphones, mobile advertising, IoT, and omni-channel communication in digitizing the retail experience.
This document provides an internship report submitted by Bijay Karmacharya to Pokhara University for their Masters in Business Administration program. The report details Karmacharya's 8-week internship at Batas Organization, a large conglomerate in Nepal involved in automobiles, finance, energy, tourism and other sectors. It includes an overview of Batas Organization, descriptions of its vision, products and subsidiaries. The report also outlines Karmacharya's activities during the internship, lessons learned, and feedback for the organization and university.
This document provides an internship report submitted by Bijay Karmacharya to Pokhara University for their Masters in Business Administration program. The report details Karmacharya's 8-week internship at Batas Organization, a large conglomerate in Nepal involved in automobiles, finance, energy, tourism and other sectors. It includes an overview of Batas Organization, descriptions of its vision, products and subsidiaries. The report also outlines Karmacharya's activities during the internship, lessons learned, and feedback for the organization and university.
This document provides an overview of the dairy sector in India and the organizational structure of COMFED. It discusses the origins of the dairy sector in India and the cooperative model pioneered in Anand known as the Anand Pattern. This model formed the basis for the National Dairy Development Board's Operation Flood program which transformed India's dairy industry through cooperative organizations. The document then provides background information on COMFED, describing its history, mission, organizational structure, departments, and policies. It outlines the methodology used in the study and presents an executive summary of the internship experience.
Effect of managerial skills on operational performance in national cement sha...melakelimenih
This document is a thesis submitted by Zelalem Mengistu Limenih to Dire Dawa University in partial fulfillment of the requirements for a Master of Business Administration degree. The thesis examines the effect of managerial skills on operational performance at National Cement Share Company in Ethiopia. It includes an introduction outlining the background, problem statement, objectives and significance of the study. It also contains chapters on the literature review and conceptual framework that will guide the research.
We have seen the contrast between the different market segments prevailing in India LPG industry. To be more precise, we saw how the domestic segment is quite different from its counterpart industrial and bulk segment, be it the implications of subsidy and logistic involved in LPG distribution and how the number of agencies in a region are optimized to reduce the dead weight loss to the society. We had also focused on the marketing strategy which we found to be difficult or at least peculiar, due to the fact that customer couldn't see the product which makes it by urge homogeneous deal with the scope of growth for LPG in Indian market and threat from its close and worthy substitute;PNG.
Internship Report on ChangHong Ruba (Pvt) Limited Ihtsham javed
This document provides an internship report submitted by Ihtsham Javed to Rise School of Accountancy on their internship at Changhong Ruba Trading Company (Pvt) Ltd from January 18, 2016 to March 22, 2016. The report includes an executive summary of Ihtsham's work experience in the Accounts and Finance, HR, and Internal Audit departments. It also features analyses of Changhong Ruba's financial statements, SWOT, and PEST, as well as details on the company's mission, structure, products, and Ihtsham's personal training experience.
This document is a thesis submitted by Fetene Worku Ewunetie to Leadstar University College in partial fulfillment of an MBA degree, specializing in Supply Chain Management. The thesis examines factors affecting procurement performance at the Ethiopian Industrial Inputs Development Enterprise. It includes declarations by the author and advisor, as well as dedications, approvals, acknowledgements, and a table of contents. The introduction provides background on the importance of procurement and issues affecting performance. The study aims to investigate procurement planning, staff competency, contractual management, and ICT adoption as potential factors influencing procurement performance at EIIDE.
The project deals with learning of Business environment of education sector with prime focus on Business development of the organization & its products. It is followed by understanding consumer behavior & Competitor analysis which will benefit the organization by increasing its market share in the future. Thorough analysis of marketing strategies used by different organizations in the sector has been done.
This document provides an overview of a study on competitor analysis of the classified advertising segment conducted by Anjanakumari as part of her Bachelor's degree program. The study involved analyzing competitors' strategies, branding, marketing, and sales approaches. Key aspects of the analysis included identifying competitors, examining their strategies through tools like SWOT analysis, and developing suggestions to improve the company's position in the market. The executive summary outlines the scope, objectives, and phases of the project conducted under the guidance of a faculty member and corporate guide during an internship.
This document summarizes a report on a study of consumer behavior patterns and business development at EduMentor Educational Services. The report was submitted by Akshit Garg as part of their MBA program. It includes an introduction to EduMentor, an overview of the test preparation market, and outlines a 3-phase project to analyze factors influencing student decisions, identify opportunities for EduMentor, and develop strategies to increase enrollments. The project examines consumer behavior, compares competitors, assesses student satisfaction, and provides recommendations to improve EduMentor's services and grow its market share.
Project Report on Study Of BPO HR ConsultancyKumari Swati
The mission of Corpgen is to be the world's best at helping employers achieve success through people by delivering value, advice and expertise at each step of the relationship with clients and candidates. They aim to accomplish this through seven core principles - having no ego, getting placements right, leading by example, valuing loyalty, supporting goal achievement, caring for employees, and maintaining a fun work environment. Corpgen's strategy guarantees to understand candidates' needs, refer genuine positions, maintain confidentiality, provide career guidance, introduce unadvertised opportunities, offer resume advice, and discuss unconsidered job areas - with the benefits of their services including no candidate fees and market awareness beyond advertised roles.
This document is a project report submitted by Priya Nanwani to Rani Durgavati Vishwavidyalaya, Jabalpur(M.P) in partial fulfillment of an MBA degree. The report studies employee satisfaction regarding reward and recognition policies at Bharat Sanchar Nigam Limited (BSNL) in Jabalpur, India. The report includes an executive summary, objectives of the study, a company profile of BSNL including financial overview and SWOT analysis, an overview of reward and recognition policies and schemes, research methodology, data analysis, findings, limitations, suggestions, and conclusions. The project was conducted under the guidance of Dr. Anil Dhagat, Director
Study on employees perception towards financial planning at welspun India ltd.AnjaliSingh748
Welspun India Limited is Asia's largest and the world's second largest home textiles manufacturer. It was established in 1985 as Welspun Polyster Limited and later renamed Welspun India Limited in 1995. The company manufactures a variety of home textiles products including terry towels, bed sheets, pillow cases, bathrobes, rugs, and carpets. It has manufacturing facilities in India, Mexico, Portugal, and the UK and exports to over 50 countries worldwide. Welspun India Limited aims to be a global leader in home textiles through innovation, quality, and delighting all stakeholders.
This document provides a summary of Duncan Angwenyi Osieme's field attachment report from May to July at Muigai Commercial Agencies Ltd in Nakuru, Kenya. The report details Duncan's activities and experiences during the attachment period. It includes background information on the organization, its structure and objectives. Duncan's roles involved rent collection, estate management, data analysis and attending staff meetings. Through these activities, he gained practical skills in areas like communication, teamwork and time management. The report also outlines some challenges faced such as tenant conflicts and delays in rent payments. Overall, the attachment helped Duncan apply classroom theory to real work situations.
1) The document is a training report submitted by Vineet Kumar Saroj to fulfill the requirements for a Master of Business Administration degree from Sardar Patel University.
2) It details Vineet's two month internship at Anmol Industries Limited, a packaged food company focusing on biscuits, cakes, and cookies in Greater Noida, Uttar Pradesh.
3) Over the course of the internship, Vineet learned skills like Excel, GST filing, taxation, and financial modeling. He also participated in activities like warehouse audits. The training helped him develop professional skills and gain practical industry experience.
This document provides an overview of Sharekhan Ltd., including:
- It describes Sharekhan as a leading retail brokerage firm in India with over 80 years of experience in stock broking.
- The company offers equity trading, investment advice, online trading platforms, and depository services to retail customers.
- It discusses Sharekhan's parent company, SSKI Group, and SSKI's experience in institutional broking and corporate finance.
- The document also provides brief descriptions of Sharekhan's areas of investment, use of technology, and business vision and mission.
Promotion and reward policy of abhudaya co edited (1)HIMANI SONI
Human Resource Management is concerned about the people in an organization or bank. "The management of man" is a vital and testing work on account of the dynamic idea of the general population. No two individuals/people are same in nature, mental capacities, strategists, opinions, and practices; they contrast broadly additionally as a gathering and are liable to numerous differed impacts. Individuals are responsive, they feel, think and act in this way they can't be worked like a machine or moved and adjusted like format in a room design. They in this way require a careful giving by management personnel.
HRM is a system that focuses on human resources development on one hand and effective management of people on the other hand so that people will enjoy human dignity in their employment.
Sales Distuvution Chanel (Tim of India Marke).docShivNandan21
This document summarizes a study on the distribution channel used by The Times of India newspaper for its existing customers in Chennai, India. It was submitted by Thomas K. Joseph to Tripura University in partial fulfillment of an MBA degree. The study involved both primary and secondary research, including a survey of Times of India readers in Chennai to understand their preferences and evaluate the newspaper's content, presentation, language and attributes emphasized when selecting a newspaper. Key findings from the survey are presented and analyzed. The document concludes with recommendations for The Times of India based on learning from the study.
Similar to Organization Study at Vodafone South Ltd, Bangalore (20)
- Value analysis is a systematic process for reducing costs without compromising quality. It was developed at General Electric in the 1940s to deal with shortages from WWII.
- The value analysis process involves forming a multidisciplinary team to analyze the functions of a product or service, generate alternative ideas, evaluate costs and benefits, and present a solution for implementation.
- The goal is to find the lowest cost way to reliably provide the necessary functions while maintaining or improving value for the customer. Value analysis has helped many companies significantly reduce costs and improve products.
Wells Fargo was founded in 1852 in San Francisco by Henry Wells and William Fargo. It is now a diversified financial services company providing banking, insurance, investments, mortgages, and consumer finance to individual and business customers. Wells Fargo has over $1.9 trillion in assets and operates over 7,200 locations with over 263,000 employees. The company focuses on community banking, wholesale banking, and financial services, and has a vision of standing together with customers and communities.
E banking, internet banking and all servicesJomy Mathew
Computers are widely used in banks to help staff operate more efficiently and effectively. They track transactions, process customer information, and allow banks to offer good customer service daily. Key computer applications used in banks include automated teller machines (ATMs), cash deposit machines, mobile banking, internet banking, and core banking systems. These applications provide customers with convenient access to their accounts and allow banks to save time and costs.
The document summarizes the structure and powers of the Supreme Court of India. It notes that the Supreme Court is the highest court in India and acts as the guardian of the constitution. It has original jurisdiction over disputes between states and between the central government and one or more states. It also has appellate jurisdiction over civil and criminal cases. Additionally, the Supreme Court has powers like judicial review, the ability to issue writs like habeas corpus and mandamus, and the ability to punish for contempt of court.
The document discusses how to create an effective agenda for meetings. It states that an agenda is a list of meeting activities in the order they will occur, from beginning to end. It also notes that creating an effective agenda is important for having a productive meeting. The document then provides details on the purpose of an agenda, which includes keeping a meeting on track and informing participants what will be discussed. It also gives tips for planning an agenda, such as setting realistic time frames and scheduling breaks. Finally, it lists the essential elements that should be included in any agenda.
PEST & Porter’s five force analysis on two wheeler industryJomy Mathew
This document provides an overview of the two-wheeler industry in India, which is the second largest producer of two-wheelers globally. It discusses the major players in the industry such as Hero MotoCorp, Honda, Bajaj Auto, and TVS Motors. Hero MotoCorp has the largest market share at 44%. The document also presents production and sales figures for the past few years showing annual growth. A PEST analysis and Porter's Five Forces analysis are included to evaluate the industry's macro environment and competitive forces.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
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advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
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9
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structure of plant communities across different temporal and spatial scales. These changes can
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Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
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ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
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Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
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at Integral University, Lucknow, 06.06.2024
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Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
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Organization Study at Vodafone South Ltd, Bangalore
1. VODAFONE SOUTH LIMITED, BANGALORE
A report on the organization study submitted in partial fulfillment
of the requirements for the MBA (Full time) Degree of the
Mahatma Gandhi University
Submitted by,
Jomy Mathew
Reg No:
2014 -2016 Batch
FISAT BUSINESS SCHOOL
Hormis Nagar, Angamaly, Cochin –683 577
May 2015
2. ACKNOWLEDGEMENT
First and foremost, I thank the lord almighty for his perpetual showers of
blessing, which led to the successful completion of my project report. It gives me
immense pleasure to present this report.
I express my heartiest gratitude to Dr. P A Mathew, Dean and Director, FISAT
Business School, Angamaly for permitting me to do this project at Vodafone
South Limited, Bangalore.
I express my sincere gratitude to Mr. Jose Varghese, Faculty of FISAT Business
School for his valuable guidance for the successful completion of the study.
I wish to express my heartfelt and sincere thanks to Mr. Mahesh S, Deputy
Manager – Marketing Communications, Vodafone South Limited who gave me
the opportunity to do the Organization Study under his guidance.
I would like extend to my heartfelt gratitude to Mr.Jossy Joseph, Senior
Executive – PD & Rewards, and all officials & employees of Vodafone South
Ltd. for being very helpful and suggestive in giving the valuable information‘s,
regarding their jobs and responsibilities in their respective concerns, for the
successful completion of the study.
I also thank my parents, friends and relatives for their help and encouragement.
JOMY MATHEW
3. DECLARATION
I, Jomy Mathew hereby declare that the Organization Study report entitled
―ORGANIZATION STUDY OF VODAFONE SOUTH LTD.” is a record
of bona-fide work done by me at Vodafone South Limited, Bangalore during
the month of April and May under the supervision of Mr.Mahesh S, Deputy
Manager – Marketing Communications, Vodafone South Limited, Bangalore
and Mr. Jose Varghese, Faculty guide, FISAT Business School, and that no
part of this report has formed the basis for award of any degree, diploma,
associate ship, fellowship or any other similar title or recognition in any other
institution.
Place : Mookkannoor
Date : 29-05-2015 JOMY MATHEW
4. 29-05-2015
CERTIFICATE
This is to certify that the Organization Study Report entitled “AN
ORGANIZATION STUDY AT VODAFONE SOUTH LIMITED” Submitted to the M.G
University in partial fulfillment of the requirements for the award of the MBA
degree is a record of original work done by Mr. JOMY MATHEW during the
year 2014 - 2015 under my supervision and guidance.
Dr.P.A.Mathew Mr.Jose Varghese
Dean & Director Faculty Guide
5.
6. Organization Study at Vodafone South Limited, Bangalore 1
TABLE OF CONTENTS
INTRODUCTION........................................................................................................................... 7
1.1 Introduction ............................................................................................................................7
1.2 Objectives................................................................................................................................7
1.3 Duration Of The Study.............................................................................................................8
1.4 Methodology...........................................................................................................................8
1.5 Scope Of The Study .................................................................................................................8
INDUSTRY PROFILE .................................................................................................................... 10
2.1 Telecommunication...............................................................................................................10
2.2 The history of telecommunications ......................................................................................10
2.3 An overview transition of Indian Telecom Industry..............................................................14
2.4 The Indian telecom sector.....................................................................................................14
2.5 Current Scenario....................................................................................................................15
2.6 Ministry of Communication ..................................................................................................20
2.6.1 Department of Telecommunications ................................................................................20
2.6.2 Telecom Regulatory Authority of India.............................................................................20
2.6.3 The telecom Commission..................................................................................................20
2.7 Objectives of the National Telecom Policy............................................................................21
2.8 Telecommunication Services.................................................................................................22
2.9 Major Players ........................................................................................................................23
COMPANY PROFILE.................................................................................................................... 27
3.1 Background............................................................................................................................27
3.2 History...................................................................................................................................27
3.3 Vodafone India......................................................................................................................28
3.4 Vodafone India: Awards & Achievements.............................................................................29
3.5 Vision & Mission of Vodafone...............................................................................................31
3.6 Provided Services ..................................................................................................................32
3.6.1 Voice..................................................................................................................................32
3.6.2 Messaging..........................................................................................................................32
3.6.3 Data ...................................................................................................................................32
3.6.4 Fixed broadband................................................................................................................32
3.6.5 Other services....................................................................................................................32
7. Organization Study at Vodafone South Limited, Bangalore 2
3.7 Local markets ........................................................................................................................32
3.8 Partner markets.....................................................................................................................32
3.9 Quality Policy.........................................................................................................................33
3.10 Key milestones in the development of Vodafone.................................................................34
ORGANIZATION STRUCTURE ...................................................................................................... 37
4.1 Structure of Vodafone India..................................................................................................37
4.2 Structure of Karnataka Circle ................................................................................................38
4.3 Zonal Structure of Karnataka ................................................................................................39
FUNCTIONAL DEPARTMENTS ..................................................................................................... 41
5.1 HR and Administration..........................................................................................................41
5.1.1 Administration...................................................................................................................42
5.1.2 Recruitment.......................................................................................................................43
5.1.3 Talent Management..........................................................................................................44
5.1.4 HR Department Structure .................................................................................................46
5.2 Technology Department .......................................................................................................47
5.2.1 Information Technology....................................................................................................47
5.2.2 Network Operations..........................................................................................................48
5.2.3 24 x 7 Handling Network failures......................................................................................48
5.2.4 Technology Department Structure ...................................................................................49
5.3 Sales And Marketing Department.........................................................................................50
5.3.1 Sales & Marketing Structure .............................................................................................51
5.4 Vodafone Business Services Department .............................................................................52
5.4.1 Vodafone Business Service Department Structure...........................................................53
5.5 Finance And Accounts Department ......................................................................................54
5.5.1 Credit & Collection ............................................................................................................54
5.5.2 Supply chain management................................................................................................56
5.5.3 Finance & Accounts Department Structure ......................................................................56
5.6 Customer Service Department..............................................................................................57
5.6.1 Customer Services Department Structure ........................................................................58
5.7 Legal Department..................................................................................................................59
5.7.1 Legal Department Structure..............................................................................................60
9. Organization Study at Vodafone South Limited, Bangalore 4
LIST OF FIGURES
Figure 1: Highlights of Telecom subscription data.................................................... 16
Figure 2: Total Telephone subscribers ..................................................................... 16
Figure 3: Overall Tele-density .................................................................................. 17
Figure 4: Overall Tele-density (Circle wise).............................................................. 17
Figure 5: Total wireless subscribers......................................................................... 18
Figure 6: Wireless Tele-density................................................................................ 18
Figure 7: Market share in wireless subscribers ........................................................ 19
Figure 8: Vodafone network summary...................................................................... 31
LIST OF GRAPHS/CHARTS
1. Structure of Vodafone India .......................................................................................... 37
2. Structure of Karnataka Circle......................................................................................... 38
3. Zonal Structure of Karnataka......................................................................................... 39
4. HR Department Structure.............................................................................................. 46
5. Technology Department Structure................................................................................49
6. Sales & Marketing Structure.......................................................................................... 51
7. Vodafone Business Service Department Structure ....................................................... 53
8. Finance & Accounts Department Structure...................................................................56
9. Customer Services Department Structure.....................................................................58
10. Legal Department Structure .......................................................................................... 60
10. Organization Study at Vodafone South Limited, Bangalore 5
LIST OF ABBREVIATIONS
B.D.M : Business Development Manager
C.C.O : Chief Commercial Officer
C.E.O : Chief Executive Officer
C.F.O : Chief Financial Officer
C.O.O : Chief Operating Officer
DoT : Department of Telecommunications
F.A : Financial Analyst
FP n A : Financial Planning and Analysis
H.R : Human Resource
H.R.B.C : Human Resource Business Consultant
MoC : Ministry of Communications
S.M.E : Small Medium Enterprise
S.P.M : Service Partner Management
V.B.S : Vodafone Business Services
V.B.S C.S : Vodafone Business Services – Customer service
V.G.E : Vodafone Global Enterprise
V.M.S : Vodafone Mini Store
12. Organization Study at Vodafone South Limited, Bangalore 7
INTRODUCTION
1.1 Introduction
The Indian telecommunication industry is the third largest telecommunication network in the
world and the second largest in terms of number of wireless connections. The Indian telecom
industry is one of the fastest growing in the world and is projected that India will have 'billion
plus' mobile users by 2017. Projection by several leading global consultancies is that India‘s
telecom network will overtake China‘s in the next 10 years. India's mobile phone market is
the fastest growing in the world, with companies adding some 19.1 million new customers
added in December 2009. India has become one of the fastest growing mobile markets in the
world. India ranks second in mobile phone usage to China, with 996.49 million users as of
March 2015. Telecommunication is the lifeline of the rapidly growing Information
Technology industry. The total subscriber base for internet users in India is 99.20 million as of
March 2015. The number of broadband connections in India has seen a continuous growth
since the beginning of 2006. Thriving telecommunication industry has opened up door for
huge business opportunities by way of telecommunications global projects, international
projects, International Bids, ICBs, public projects, online projects, government telecom
projects and project news worldwide.
1.2 Objectives
The present organization study was conducted in the Vodafone South Limited, Bangalore
with the following objectives:-
1. To study the various functions executed by different divisions in the organization.
2. To understand the divisional structure of each department of the organization.
3. To study the relevance of each department operating in the organization and how it
coordinates its activities with other departments.
4. To carryout SWOT analysis to understand the Strengths, Weakness, Opportunities and
Threats of the organization.
13. Organization Study at Vodafone South Limited, Bangalore 8
1.3 Duration Of The Study
The study was conducted for 45 days.
1.4 Methodology
Both primary and secondary data were collected and the same were used for the completion of
the organization study.
Primary Data
Primary data were collected through personal interview and observation. Personal interview
were conducted with different department heads of Vodafone South Limited and the
observation method was used to study production process.
Secondary Data
Secondary data were collected from journals, annual reports, quality manual, websites and
existing records of the company.
1.5 Scope Of The Study
From the Organization point of view, the organization study helps the organization to
understand the efficiency of each department and the relevance of each department in attaining
the overall purpose of the organization. It helps the organization to hold each department
responsible for the activities entrusted on them. As a student, I was able to have a practical
knowledge and understanding about the functioning of the organization. By conducting
SWOT analysis, the company could understand its Strength, Weakness, Opportunities and
Threats. By identifying a problem of a particular department it helps the organization to
analyze and take corrective actions to solve that problem.
Secondary DataPrimary Data
Sources of Data
14. Organization Study at Vodafone South Limited, Bangalore 9
CHAPTER 2
INDUSTRY PROFILE
15. Organization Study at Vodafone South Limited, Bangalore 10
INDUSTRY PROFILE
The industry selected for the study is telecommunication industry.
2.1 Telecommunication
Telecommunications refers to long-distance Communication, which is derived from the
Greek word ―Tele‖
means ―far off‖ at present such communication is carried out with the aid of
electronic equipment such as the Radio, Telegraph, Telephone, and Television. In earlier
times, however, smoke signals, drums, light beacons, and various forms of semaphore were
used for the same purpose. The information that is transmitted can be in the form of voice,
symbols, pictures or data, or a combination of these. The physical equipment for a
telecommunications system includes a transmitter, one or more receivers, and a channel or
means of communication such as the air, water, wire, cable, communication satellite, or some
combination of these.
Telecommunication is the transmission, emission or reception of signals, images,
sounds or information over wire, radio, optical, microwave, or other electromagnetic system.
2.2 The history of telecommunications
The word telegraphy comes from Greek ―Tele‖ means distant and ―graphic‖ to write. So
the meaning is writing at a distance. It's a possibility to send news over a long distance. The
inventor of the first electric telegraph was Samuel Finely Breese Morse a North inventor and
painter. He had the idea for the concept when he returned to America from Italy on board the
―sully‖
. In his studio at New York University he needed about six years to finish this invention
and received a patent for it in 1938.
The first message from Washington to Baltimore
The 24 of May in 1844 was a very important day in the history of the United States: the
first telegraph line was opened twelve years after Samuel Morse got the idea on board the
―sully‖. The inventor of the telegraph himself sat in the High Court of justice in Washington and
sent the first message out the Baltimore & Ohio railway station in Baltimore where many
illustrious people were waiting. The content was a quotation of the bible and said: ―what hath
God wrought‖. The message reached Alfred Lewis Vail, the collaborator of Samuel Morse, in
Baltimore, who sent it back at once. Beginning this day preparations were to expand the lines to
Philadelphia, New York, Boston and to other cities and areas.
16. Organization Study at Vodafone South Limited, Bangalore 11
Most people were enthusiastic about this invention but not everyone. Farmers destroyed
lines in South Kentucky in 1849. They said that the wire would remove the electricity from the
air so it would not rain and there would be only crop failures.
Mr. Robinson, an American gentleman, brought the Morse Telegraph to Europe in 1847;
England and France were not interested in it. In Germany, Morse found a fair customer. The
"Hannoversche Staaatsbahn'Nvas the first in this country that used the Morse Telegraph. The next
year, the telegraph line between Hamburg and Cuxhaven was opened. The first inspector was
Friedrich Clemens Gerke who improved the Morse code. The American version still comprised
signs with different length. Gerke cleared it up and fixed that three points result in one line. This
alphabet is valid until today. Anyway he made rules for the distance between the signs and sign
groups. He discovered a system that the most used letters got the shortest signs so that they could
be transmitted very fast.
Hiram Sibley's company: In 1851 Hiram Sibley founded a company with a group of
businesspeople that built the telegraph line in the Midwest. The name was registered as Western
union Telegraph & Co in 1856.
The Pony Express
While the lines were spreading slowly through the whole country the very spectacular
express rider service came into existence in April 1860. The pony express was born. Six hundred
broncos, especially chosen for fleetness, toughness and endurance were bought. On 3rd
of
April the first rider named Henry Wallace left St Joseph, Missouri and after 10 days 3210
kilometers the last rider reached Sacramento, California.
For this job they needed brave young men, preferably orphans, because it was a
dangerous, adventurous life. They had to shoot very well, be excellent riders and to nave no
fear of Indian attacks. Every rider had to ride sixty miles at top speed. He had to do this
distance in six hours with six different ponies. Each day except Sunday, a messenger left
St.Joseph at noon. The one form Sacramento arrived at 8 o‘clock in the morning. The pony
express existed only for one and a half year then it was dead. The reason was the completion
of the transcontinental telegraph line between.
Telecommunications is a fascinating, fast paced industry that influences every aspect
of our daily life like normal voice phone calls, connectivity to the Internet, satellite
communications, surfing the web, fax transmissions, video conferencing, high speed data
communications, and cable TV. It started with first public demonstration of Morse's electric
17. Organization Study at Vodafone South Limited, Bangalore 12
telegraph, Baltimore to Washington in 1844. In 1876 - - Alexander Graham Bell files his
patent application. First telephone patent (U.S. No. 174,465) allowed and issued to Bell on
March 7th. - - March 10th, Bell speaks the first complete sentence transmitted by variable
resistance transmitter ... ―Mr.Watson, come here. I want you!‖ The world's first two way long
distance telephone conversation over an outdoor wire (borrowed telegraph line) takes place
between Cambridge port and Boston, Massachusetts between Bell and Watson.
The field of telecommunication is no doubt one of the most exciting occupational
fields that modern society has to offer. New technology is constantly being developed and
finds its applications in the technical systems that make up a telecommunications network.
This creates opportunities for developing existing services further, and introducing completely
new ones - for the benefit of customers and society as a whole. The telecommunication
industry is often referred to as an "enabling industry". That is, it creates opportunities for
societal development in the broadest sense.
In the current day scenario, there is lot of Tele-communications technologies
evolved and used by people all over the world. Wireless technologies are like GSM, CDMA,
TDMA, UMTS, GPRS and latest technology 3G and 4G growing at a fast pace promising
high speed data communications.
The two-way communication
The progress in Europe went on, too. While the Americans filled their country with
lines, there were important inventions in Austria and Germany. Telegraphy became more and
more popular form day to day. Sometimes there was no more possibility to install new lines.
Anyway the rates for the lies were very high. It was necessary to use the lies better.
Improvements were introduced.
The first essential step however was the invention to use one line for different telegrams at the
same time and to send signs in both directions (e.g. from Boston to New York and the other
way around at the same time). The Austrian physicist Julius Wilhelm Gintl was the father of
the two batteries. Gintl's method was called themethod of compensation. He got the golden
Medal of Honor at the exhibition of industry of industry in Paris in 1855.
The telecommunications industry is responsible for radio, television, voice
communications, and broadband services. The growth and innovation of the telecom industry
has enabled people to communicate across the globe and access endless amounts of
information over the internet. Broadband services are becoming faster and easier to access
18. Organization Study at Vodafone South Limited, Bangalore 13
with fiber optic networks and wireless services like WiMax and CDMA. Many of the major
telecom companies have merged over the last 10 years in order to offer massive product and
service portfolios, as well as further capitalize on bundled media packages (‗triple play‘).
These new technologies and growth through mergers are enabling these companies to find
new revenue sources and growth opportunities in a mostly mature market.
World‘s telecom industry is an uprising industry, proceeding towards a goal of
achieving two third of the world's telecom connections. Over the past few years information
and communications technology has changed in a dramatic manner and as a result of that
world telecom industry is going to be a booming industry.
Substantial economic growth and mounting population enable the rapid growth of this
industry. The leading telecom companies like AT&T, Vodafone, Verizon, SBC
Communications, Bell South, Qwest Communications are trying to take the advantage of this
growth. These companies are working on telecommunication fields like broadband
technologies, EDGE(Enhanced Data rates for Global Evolution) technologies, LAN-WAN
inter networking, optical networking, voice over Internet protocol, wireless data service etc.
The telecom industry is taking a crucial part of world economy. The total revenue
earned from this industry is 3 percent of the gross world products and is aiming at attaining
more revenues. One statistical report reveals that approximately 16.9% of the world
population has access to the Internet.
The telecom industry has grown and evolved at an incredible pace for the last 20
years, dramatically changing the way people communicate and transforming everyday life
along the way. Mobile broadband subscribership has topped 200 million worldwide. And the
rollout of 3G networks in emerging markets means there is the potential for mobile broadband
subscribers to outnumber wire line broadband subscribers within the next decade.
This rapid growth has created a dynamic and competitive industry climate with
continually evolving technology and staggering financial stakes. The shift of revenue from
fixed to mobile and from voice to data is accelerating. Data and media are being untethered
from specific devices or networks. Powerful new mobile devices deliver a combination of
functions previously available only from multiple tools.
19. Organization Study at Vodafone South Limited, Bangalore 14
The telecommunications industry was comprised of a club of big national and regional
operators. Over the past decade, the industry has been swept up in rapid deregulation and
innovation. In many countries around the world, government monopolies are now privatised
and they face a plethora of new competitors.
2.3 An overview transition of Indian Telecom Industry
The history of the Indian Telecom sector goes way back to 1851, when the first operational
landlines were laid by The British Government in Calcutta. With independence, all foreign
telecommunication companies were nationalized to form Post, Telephone and Telegraph, a
monopoly run by the Government of India.
The Indian telecommunications industry is one of the fastest growing in the world.
Government policies and regulatory framework implemented by Telecom Regulatory
Authority of India (TRAI) have provided a conductive environment for service providers.
This has made the sector more competitive, while enhancing the accessibility of
telecommunication services at affordable tariffs to the consumers. In the last two decades, the
Indian Telecom Sector and mobile telephony in particular has caught the imagination of India
by revolutionizing the way we communicate, share information; and through its staggering
growth helped millions stay connected. This growth, however, has and continues to be at the
cost of the Climate, powered by an unsustainable and inefficient model of energy generation
and usage. Simultaneously, this growth has also come at significant and growing loss to the
state exchequer, raising fundamental questions on the future business and operation model of
the Telecom sector.
The Indian Telecom Sector, like most other infrastructure sectors is controlled by the state.
The Department of Telecommunications (DoT), reporting to the Ministry of Communications
(MoC) is the key body for policy issues and regulation, apart from being a basic service
provider to rest of country. By an act of Parliament, the Telecom Regulatory Authority of
India (TRAI) was formed to be the regulatory agency.
2.4 The Indian telecom sector
India's telecommunication network is the third largest in the world on the basis of its customer
base and it has one of the lowest tariffs in the world enabled by the hyper-competition in its
market. Major sectors of the Indian telecommunication industry are telephony, internet and
20. Organization Study at Vodafone South Limited, Bangalore 15
broadcasting. The Telephonic network in the country, employs an extensive system of
network elements such as digital telephone exchanges, mobile switching centres, media
gateways and signalling gateways at the core, interconnected by a wide variety of
transmission systems using media, such as optical fibre or Microwave radio relay.
The Indian telecom industry underwent significant market liberalization in the 1990s,
and it has now become one of the most competitive telecom markets in the world. India has
the world's second-largest mobile phone user base with over 996.49 million users as of March
2015.
2.5 Current Scenario
Telecommunication services are globally recognised as one of the driving forces for overall
economic development in a nation. They are also one of the prime support services needed for
rapid growth and modernisation of various sectors of the economy. The Government of India
recognises this fact and hence, has taken several major initiatives to provide a business
friendly environment for companies in this sector.
Driven by 3G and 4G services, it is expected that there will be huge machine-to-
machine (M2M) growth in India in 2016-17, according to UST Global. There is also a lot of
scope for growth of M2M services in the government's ambitious US$ 1.1 billion Smart City
program The rapid strides in the telecom sector have been facilitated by liberal policies of the
Government of India that provide easy market access for telecom equipment and a fair
regulatory framework for offering telecom services at affordable prices. According to a study
by GSMA, it has been expected that smartphones will account for two out of every three
mobile connections globally by 2020 and India is all set to become the fourth largest
smartphone market.
Telecommunication has supported the socioeconomic development of India and has
played a significant role to narrow down the rural-urban digital divide to some extent. The
telecom sector in India is undergoing a major change with regards to growth drivers. Revenue
from voice is going to stabilize and with recent 20% hike in price by major telecom
companies, the tariff war over call rates may be coming to an end. As the telecom industry is
showing signs of slowing down in terms of subscriber growth, companies are looking at other
revenue streams to supplement their core services. Telecom operators are focusing on
innovative m-VAS services such as m-commerce, m-health, and m-education.
21. Organization Study at Vodafone South Limited, Bangalore 16
Figure 2: Highlights of Telecom subscription data
The number of telephone subscribers in
India increased from 987.30 million at the end of
Feb-15 to 996.49 million at the end of Mar-15,
thereby showing a monthly growth rate of 0.93%.
The urban subscription declined from 578.75
million at the end of Feb-15 to 577.18 million at the
end of Mar-15, whereas the rural subscription
increased from 408.55 million to 419.31 million
during the same period. The monthly growth rates
of urban and rural subscription were -0.27% and
2.63% respectively.
Figure 1: Total Telephone subscribers
22. Organization Study at Vodafone South Limited, Bangalore 17
The overall Tele-density in India increased from 78.73
at the end of Feb-15 to 79.38 at the end of Mar-15. The
Urban Tele-density declined from 149.25 to 148.61,
whereas Rural Tele-density increased from 47.16 to
48.37 in the month of Mar- 15. The shares of urban
subscribers and rural subscribers at the end of Mar-15
were 57.92% and 42.08% respectively.
Figure 3: Overall Tele-density
Figure 4: Overall Tele-density (Circle wise)
23. Organization Study at Vodafone South Limited, Bangalore 18
Total wireless subscriber base increased from 960.58
million at the end of Feb-15 to 969.89 million at the
end of Mar-15, thereby registering a monthly growth
rate of 0.97%. The Wireless subscription in urban
areas declined from 557.27 million at the end of Feb-
15 to 555.71 million at the end of Mar-15, whereas
wireless subscription in rural areas increased from
403.31 million to 414.18 million during the same
period. The monthly growth rates of urban and rural
wireless subscription were -0.28% and 2.70%
respectively.
The Wireless Tele-density in India increased from
76.60 at the end of Feb-15 to 77.27 at the end of Mar-
15. The Urban Wireless Tele-density declined from
143.71 to 143.08, whereas Rural Wireless Tele-
density increased from 46.56 to 47.78 in the month of
Mar-15. The shares of urban and rural wireless
subscribers were 57.30% and 42.70% respectively at
the end of Mar-15.
India saw the fastest growth in new mobile-phone
connections with 18 million net additions in the first
quarter of 2015, according to a report by Swedish mobile network equipment maker Ericsson.
The number of smart phones, which account for just 37 per cent of all mobile-phone
subscriptions, will reach 3,200 million by 2016, and growing at 15 per cent compounded
annual growth rate, will cross 6,100 by 2020. The falling cost of handsets, coupled with
improved usability and increasing network coverage, are factors that are making mobile
technology a popular phenomenon in the country. The broadband services user-base in India
Figure 5: Total wireless subscribers
Figure 6: Wireless Tele-density
24. Organization Study at Vodafone South Limited, Bangalore 19
is expected to grow to 250 million connections by 2017, according to GSMA. It also expects
to see increased mobile broadband penetration in India, with over 250 million on either 3G
/4G by 2017.
Composition of telephone subscribers in India -The wireless segment (96.9 per cent of
total telephone subscriptions) dominates the market, while the wireline segment accounts for
the rest.
In the month of March, 2015, 3.84 million subscribers submitted their requests for
Mobile Number Portability (MNP). With this, the cumulative MNP requests increased
from 150.01 million at the end of February, 2015 to 153.85 million at the end of
March, 2015.
Number of active wireless subscribers on the date of peak Visitor Location Register in
March, 2015 was 862.63 million (88.94% of the total wireless subscriber base).
Figure 7: Market share in wireless subscribers
25. Organization Study at Vodafone South Limited, Bangalore 20
2.6 Ministry of Communication
All the operations of this sector come under the control of MoC. It is responsible for all major
policy changes, planning, supervision, spectrum control, etc.
2.6.1 Department of Telecommunications
DoT was formed in 1985 when the Department of Posts and Telecommunications was
separated into Department of Posts and Department of Telecommunications. Till 1986, it was
the only telecom service provider in India. It played a role beyond service provider by acting
as a policy maker, planner, developer as well as an implementing body. In spite of being
profitable, non-corporate entity status ensured that it did not have to pay taxes. DoT depends
on Government of India for its expansion plans and funding. Its pivotal role in the Indian
telecom sector has got diluted after formation of TRAI- Telecom Regulatory Authority of
India.
2.6.2 Telecom Regulatory Authority of India
TRAI was founded to act as an independent regulatory body supervising telecom
development in India. This became important, as DoT was a regulator and a player as well.
Founded by an Act of Parliament, the main functions of the body was to finalize toll rates and
settle disputes between players. An independent regulator is critical at the present situation as
the sector witnesses‘ competition. The operations of this sector are determined as under the
Indian Telegraph Act of 1885 – A document buried in the sands of time. The next major
policy document, which was produced, was the National Telecom Policy of 1994, a
consequence of the on-going process of liberalization.
2.6.3 The telecom Commission
The Telecom Commission was set up by the government of India vide Notification dated
April 11, 1989 with administrative and financial powers of the government of India to deal
with various aspects of Telecommunications. The Telecom Commission and the DoT are
responsible for policy formulation, licensing, wireless spectrum management, administrative
monitoring of PSUs, research and development and standardization or validation of
equipment, etc. The multi-pronged strategies followed by the Telecom Commission have not
26. Organization Study at Vodafone South Limited, Bangalore 21
only transformed the very structure of this sector, but also have motivated all the partners to
contribute in accelerating the growth of the sector.
The other entities in the sector under the control of MoC are the two public sector
telecom equipment manufacturers, namely Indian Telephone Industries (ITI) and Hindustan
Tele printers Ltd. (HTL). Both these companies are facing financial problems because of
product obsolescence, poor management and over staffing. Telecommunications Consultants
India Ltd. (TCIL), another PSU was founded in 1978 to undertake consultancy services in the
field of telecom. (Source: www.dotindia.com.)
2.7 Objectives of the National Telecom Policy
The objectives of the NTP 1999 are as under:
Access to telecommunications is of most importance for achievement of the country‘s
social and economic goals. Availability of affordable and effective communication for
the citizens is at the core of the vision and goal of the telecom policy.
Strive to provide a balance between the provision of universal service to all uncovered
areas, including the rural areas, and the provision of high-level services capable of
meeting the needs of the country‘s economy.
Encourage development of telecommunications facilities in remote, hilly and tribal
areas of the country.
Create a modern and efficient telecommunications infrastructure taking into account
the convergence of IT, media, and telecom and consumer electronics and thereby
propel India into coming an IT superpower.
Convert PCOs, wherever justified, into Public Tele information centres having
multimedia capability like ISDN services, remote database access, government and
community information systems, etc.
Transform in a time bound manner, the telecommunications sector to a greater
competitive environment in both urban and rural areas providing equal opportunities
and level playing field for all players.
Strengthen research and development efforts in the country and provide an importance
to build world-class manufacturing capabilities.
Achieve efficiency and transparency in spectrum management.
Protect defence and security interests of the country.
27. Organization Study at Vodafone South Limited, Bangalore 22
Enable Indian telecom companies to become truly global players.
2.8 Telecommunication Services
Today tariff for telecommunication services in India is one of the lowest in the world. The
Indian consumer has immensely benefited from such lower tariffs which has also been a
major factor for explosive growth in the sector. Following is the list of services offered by
both GSM and CDMA operators:
Telephone services
NSD/ISD services
Computerized trunk services
Pay phones
National & international leased lines circuits
Telex
Telegraph services (manual & automatic)
X-25 based Packer Switched Data Network (NET)
Gateway Packet Switched Data Services (GPSS)
Gateway Electronic Data Interchange Service (GEDIS)
Gateway E-Mail and Store & Forward FAX Service (GEMS-400)
Concert Packet Service (CPS)
Satellite based remote area business message network
Electronic Mail
Voice
Audio-text
Radio paging
Cellular mobile telephone
Public mobile radio trunked service
Video-text
Video conferencing
Internet
ISDN
INMARSAT mobile service
INMARSAT data service
28. Organization Study at Vodafone South Limited, Bangalore 23
Home country direct service
Intelligent Network (IN) services
2.9 Major Players
There are three types of players in telecom services:
State owned companies (BSNL and MTNL)
Private Indian owned companies (Reliance Infocomm, Tata Teleservices,)
Foreign invested companies (Vodafone, Bharti Aitel, Idea Cellular,
Communications)
BSNL
On October 1, 2000 the Department of Telecom Operations, Government of India became a
corporation and was renamed Bharat Sanchar Nigam Limited (BSNL). BSNL is now India‘s
leading Telecommunications Company and the largest public sector undertaking. It has a
network of over 45 million lines covering 5000 towns with over 35 million telephone
connections. The state-controlled BSNL operates basic, cellular (GSM and CDMA) mobile,
Internet and long distance services throughout India (except Delhi and Mumbai). BSNL will
be expanding the network in line with the Tenth Five-Year Plan (1992-97). The aim is to
provide a telephone density of 9.9 per hundred by March 2007. BSNL, which became the
third operator of GSM mobile services in most circles, is now planning to overtake Bharti to
become the largest GSM operator in the country. BSNL is also the largest operator in the
Internet market, with a share of 21 per cent of the entire subscriber base.
Vodafone
Vodafone, previously Hutchison Essar is a cellular operator in India that covers 23 telecom
circles in India. It offers both prepaid and postpaid GSM cellular phone coverage throughout
India with good presence in the metros. Vodafone provides 2.75 G services based on 900
MHz and 1800 MHz digital GSM technology, offering voice and data services in 23 of the
country's 23 license areas. It is among the top three GSM mobile operators of India.
29. Organization Study at Vodafone South Limited, Bangalore 24
Bharti Airtel
Established in 1985, Bharti has been a pioneering force in the telecom sector with many first
sand innovations to its credit, ranging from being the first mobile service in Delhi, first
private basic telephone service provider in the country, first Indian company to provide
comprehensive telecom services outside India in Seychelles and first private sector service
provider to launch National Long Distance Services in India. Bharti Tele-Ventures Limited
was incorporated on July 7, 1995 for promoting investments in telecommunications services.
Its subsidiaries operate telecom services across India. Bharti‘s operations are broadly
handled by two companies: the Mobility group, which handles the mobile services in 16
circles out of total 23 circles across 19 the country; and the Infotel group, which handles the
NLD, ILD, fixed line, broadband, data, and satellite-based services. Together they have so
far deployed around 23,000 km of optical fiber cables across the country, coupled with
approximately 1,500 nodes, and presence in around 200locations. The group has a total
customer base of 6.45 million, of which 5.86 million are mobile and 588,000 fixed line
customers, as of January 31, 2004. In mobile, Bharti‘s footprint extends across 15 circles.
Bharti Tele-Ventures' strategic objective is ―to capitalize on the growth opportunities the
company believes are available in the Indian telecommunications market and consolidate its
position to be the leading integrated telecommunications services provider in key markets in
India, with a focus on providing mobile services‖.
MTNL
MTNL was set up on 1st April 1986 by the Government of India to upgrade the quality
of telecom services, expand the telecom network, and introduce new services and to raise
revenue for telecom development needs of India‘s key metros – Delhi, the political capital,
and Mumbai, the business capital. In the past 17 years, the company has taken rapid strides
to emerge as India‘s leading and one of Asia‘s largest telecom operating companies. The
company has also been in the forefront of 5 technology induction by converting 100% of its
telephone exchange network into the state-of-the-art digital mode. The Govt. of India
currently holds 56.25% stake in the company. In the year 2003-04, the company's focus
would be not only consolidating the gains but also to focus on new areas of enterprise such
as joint ventures for projects outside India, entering into national long distance operation,
widening the cellular and CDMA-based WLL customer base, setting up internet and allied
services on an all India basis. MTNL has over 5million subscribers and 329,374 mobile
30. Organization Study at Vodafone South Limited, Bangalore 25
subscribers. While the market for fixed wire line phones is stagnating, MTNL faces intense
competition from the private players—Bharti, Hutchison and Idea Cellular, Reliance
Infocomm—in mobile services. MTNL recorded sales of Rs. 60.2 billion ($1.38 billion) in
the year 2002-03, a decline of 5.8 per cent over the previous year‘s annual turnover of Rs.
63.92 billion.
IDEA
Indian regional operator IDEA Cellular Ltd. has a new ownership structure and grand
designs to become a national player, but in doing so is likely to become a thorn in the side of
Reliance Communications Ltd. IDEA operates in eight telecom ―circles,‖ or regions, in
Western India, and has received additional GSM licenses to expand its network into three
circles in Eastern India --the first phase of a major expansion plan that it intends to fund
through an IPO, according to parent company Aditya Birla Group .
31. Organization Study at Vodafone South Limited, Bangalore 26
CHAPTER 3
COMPANY PROFILE
32. Organization Study at Vodafone South Limited, Bangalore 27
COMPANY PROFILE
Vodafone name being derived from the firm's goal of establishing a voice and data services
over cellular telecommunication networks. Hence VO represented voice and DA symbolized
data — yielding the name Vodafone.
3.1 Background
Vodafone Group Is a British multinational telecommunications company headquartered in
London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest
mobile telecommunications company measured by both subscribers and revenues (in each
case behind China Mobile), and had 434 million subscribers as of 31 March 2014.
Vodafone owns and operates networks in 26 countries and has partner networks in
over 50 additional countries. Its Vodafone Global Enterprise division provides
telecommunications and IT services to corporate clients in over 65 countries. Launch of
Vodafone Essar, Vodafone is the world‘s leading international mobile communications
company.
Company provides a wide range of telecommunication services, including voice, messaging,
data across mobile and fixed networks. Vodafone have more than 438 million mobile
customers and 11 million fixed broadband customers.
3.2 History
In 1982 Racal Electronics plc's subsidiary Racal Strategic Radio Ltd. won one of two UK
cellular telephone network licenses. The network, known as Racal Vodafone was 80% owned
by Racal, with Millicom and the Hambros Technology Trust owning 15% and 5%
respectively. Vodafone was launched on 1 January 1985. Racal Strategic Radio was renamed
Racal Telecommunications Group Limited in 1985. On 29 December 1986 Racal Electronics
bought out the minority shareholders of Vodafone for GB £110 million. In September 1988
the company was again renamed Racal Telecom and on 26 October 1988 Racal Electronics
floated 20% of the company. The flotation valued Racal Telecom at GB£1.7 billion.
On 16 September 1991 Racal Telecom was demerged from Racal Electronics as
Vodafone Group. In July 1996 Vodafone acquired the two thirds of Talkland it did not
already own for £30.6 million. On 19 November 1996, in a defensive move, Vodafone
purchased Peoples Phone for £77 million, a 181 store chain whose customers were
33. Organization Study at Vodafone South Limited, Bangalore 28
overwhelmingly using Vodafone's network. In a similar move the company acquired the 80%
of Astec Communications that it did not own a service provider. In 1997 Vodafone introduced
its Speechmark logo, as it is a quotation mark in a circle; the O's in the Vodafone logotype are
opening and closing quotation marks, suggesting conversation. On 29 June 1999 Vodafone
completed its purchase of AirTouch Communications, Inc. and changed its name to Vodafone
airtouch plc. Trading of the new company commenced on 30 June 1999. To approve the
merger, Vodafone sold its 17.2% stake in E-Plus Mobilefunk. The acquisition gave Vodafone
a 35% share of Mannesmann, owner of the largest German mobile network. On 21 September
1999 Vodafone agreed to merge its U.S. wireless assets with those of Bell Atlantic Corp to
form Verizon Wireless. The merger was completed on April 2004.
In November 1999 Vodafone made an unsolicited bid for Mannesmann, which was
rejected. Vodafone‘s interest in Mannesmann had been increased by the latter's purchase of
Orange, the UK mobile operator. Chris Gent would later say Mannesmann's move into the
UK broke a "gentleman's agreement" not to compete in each other's home territory. The
hostile takeover provoked strong protest in Germany and a "titanic struggle" which saw
Mannesmann resists Vodafone‘s efforts. However on 3 February 2000 the Mannesmann
board agreed to an increased offer of £112bn, then the largest corporate merger ever. The EU
approved the merger in April 2000. The conglomerate was subsequently broken up and all
manufacturing related operations sold off.
3.3 Vodafone India
Vodafone India is a 100% subsidiary of Vodafone Group. It commenced operations in
1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai.
Brand Vodafone was launched in India in September 2007, after Vodafone Plc. acquired a
majority stake in Hutchinson Essar in May 2007. From a single operation base with 31
million customers, the company has expanded its operations across the country to cover all 23
telecom circles and service 180 million customers.
Hutchison Telecom announced that it had entered into a binding agreement with a
subsidiary of Vodafone Group Plc. to sell its 67% direct and indirect equity and loan interests
in Hutchison Essar Limited for a total cash consideration (before costs, expenses and
interests) of approximately $11.1 billion. In 2014 ownership of Vodafone India and Italy
increased to 100%.
34. Organization Study at Vodafone South Limited, Bangalore 29
Vodafone India is a member of the Vodafone Group and commenced operations in
1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The
company now has operations across the country with over 180 million customers. Vodafone
India has firmly established a strong position within the Vodafone Group too, making it the
largest subscriber base globally. This journey is a strong testimony of Vodafone‘s success in a
highly competitive and price sensitive market.
Vodafone India has been awarded the Most Admired Telecom Operator and Best 3G
Operator at the recent Telecom Operator Awards 2012. The company has also received the
globally recognized prestigious ‗Product of the Year 2012‘ consumer award for Vodafone
Apps Store in the Mobile Services Category. In another survey conducted by Nielsen,
Vodafone India was the only telecom player in the Top 10 ‗Most Exciting Youth Brands‘ in
India. Vodafone India also features in the Top 10 ‗Most Trusted Brands in India‘ for 2011, in
a survey conducted by a leading financial daily.
Serving the needs of an enterprise, Vodafone Business Solutions is a total
communications offering that caters to all their voice and data, wireless and Fixed-line
requirements. With the advantage of global expertise and experience and the knowledge of
local markets, the business is run through the following verticals – Vodafone Global
Enterprise, SME division, National corporate and key accounts. Since its inception, Vodafone
Business Solutions has garnered over 3 million corporate customers in India and currently
provides services to over 6000 Global and national accounts equipped with a robust and
superior network infrastructure and a 24x7 NOC. Vodafone has been recently awarded the
'Enterprise Mobile Service Provider of the Year' at the 2012 Frost & Sullivan India ICT
Awards.
3.4 Vodafone India: Awards & Achievements
2007
Acquires a 67% stake in Hutchison Essar for $11.1 billion with a subscriber base of 30
mn.
The company is renamed Vodafone Essar and ‗Hutch‘ is rebranded as ‗Vodafone‘.
Vodafone launches in India with massive multi-media campaign.
35. Organization Study at Vodafone South Limited, Bangalore 30
2008
Vodafone crosses 50mn subscribers.
Vodafone forays into enterprise and carrier business (Vodafone Business Services) in
India.
Acquires the licences in remaining 7 circles – Orissa, Bihar, North East, Assam, J&K,
HP, MP – becomes a pan India player.
2010
Vodafone crosses 100mn subscribers
Vodafone acquires spectrum for 9 circles in India in the auction for 3G spectrum
Soft launch of 3G in India
2011
Vodafone commences launch of 3G in India in phased manner
Vodafone India revenues stand at INR 27,000 ceores
Vodafone Group buys out its partner Essar from its Indian mobile phone business.
Vodafone Essar Limited becomes Vodafone India Limited.
2012
Vodafone India is INR 32,000 crores in revenues, crosses the 150mn subscriber mark.
Vodafone India recognized as the ‗Best marketing Company in India‘ by an Economic
Times survey.
Vodafone India announces a strategic alliance with ICICI Bank to launch- mpesa-
unique mobile money transfer and payment service- facilitate financial inclusion.
Vodafone India acquires additional spectrum in circles in the 2G auction.
2013
Vodafone receives FIPB clearance to increase stake to 100% in India unit
GSMA Innovation Fund Award for credibility in social innovation and impact
Ranked 2nd in ‗Best Company in Telecommunications Industry‘ –
Ranked 4th in ‗Best Company in Large Organisations‘ (more than 10,000 employees)
Ranked 24th ‗among the Top 100 Companies in India‘
2014
Vodafone India is fully owned by Vodafone Group.
36. Organization Study at Vodafone South Limited, Bangalore 31
GSMA Global Mobile Award for Best Mobile Product, Initiative or Service in
Emerging Markets to the RUDI Sandesha Vyavhar (RSV) project in association with
the Self Employed Women‘s Association (SEWA) and the Cherie Blair Foundation
for Women (CBFW)
Vodafone is ‗India‘s Most Admired Marketer‘ –recognised by Economic Times –
Brand Equity Agency Reckoner Study 2014.
Vodafone India received Award for Excellence in Talent Management (exemplary
work ethic & HR practices) at Economic Times HR Excellence Summit.
‗Retailer of the Year‘ at the Asia Retail Congress
3.5 Vision & Mission of Vodafone
Vision:
To lead the industry in responding to public concerns regarding mobile phones, masts
and health by demonstrating leading edge practices and encouraging others to follow.
To enrich our customer's lives through the unique power of mobile communication
Mission:
We will be the communications leader in an increasingly connected world
Figure 8: Vodafone network summary
37. Organization Study at Vodafone South Limited, Bangalore 32
3.6 Provided Services
3.6.1 Voice
Vodafone carried 1.2 trillion minutes of calls over our network last year – that‘s the
equivalent of everyone around the world talking for two and a half hours.
3.6.2 Messaging
Vodafone network carried 337 billion text, picture, music and video messages last year.
3.6.3 Data
Over 544 petabytes of data were sent across our network last year – that‘s enough data for
over 100 billion one minute video clips.
3.6.4 Fixed broadband
Vodafone have 9.3 million fixed broadband customers, mainly in Germany, Spain and Italy.
3.6.5 Other services
Includes revenue from mobile virtual network operators (‗MVNOs‘) using Vodafone network
in their markets and from operators outside their footprint using their products and services as
part of Vodafone partner market network that spans 48 countries.
3.7 Local markets
Vodafone Group Plc is one of the world's leading telecommunications groups, with a
significant presence in Europe, the Middle East, Africa and Asia Pacific through the
Company's subsidiary undertakings, joint ventures, associated undertakings and investments.
3.8 Partner markets
Vodafone Group has entered into arrangements with network operators in countries where the
Group does not hold an equity stake. Under the terms of these Partner Market Agreements,
Vodafone and its partner operators co-operate in the marketing of global products and
services with varying levels of brand association.
38. Organization Study at Vodafone South Limited, Bangalore 33
This strategy enables Vodafone to implement services in new territories and to create additional value
to their partners' customers and to Vodafone's travelling customers without the need for equity
investment in these countries.
Similar agreements also exist with a number of the Group‘s joint ventures, associated
undertakings and investments.
Highlights
Unified communications strategy: acquisition of Kabel Deutschland and proposed
acquisition of Ono – two leading cable companies, ongoing fiber build in Spain and
Portugal, with Italy to commence this year.
Project Spring underway, initially with increased network investment in India and
Germany.
4.7 million 4G customers in 14 markets; early 4G data usage more than double that of 3G
data usage.
European smartphone penetration 45%, up 7 percentage points year-on-year.
Vodafone Red now in 20 markets; 12 million customers as at 31 March 2014.
M-Pesa now in 10 markets, 17 million customers.
3.9 Quality Policy
Vodafone has a reputation for integrity, built through their business principles which they
apply in all of their business activities. Employing the business policies with every supplier
they work which ensures their business principles are put into practice.
International Standards
ISO 14001: Environmental management systems. Requirements with guidance for
use
ISO 9001: Quality management systems
TL 9000: Requirements with Handbook and measurements handbook
ISO 27001: Specification for the management of information security
39. Organization Study at Vodafone South Limited, Bangalore 34
ISO 20000 IT Service Management Standard: Specification for service
management/ IT service management standard: Code of practice for service
management.
OHSAS 18001: Occupational health and safety management systems. Requirements
BS25999: Business continuity management. Code of practice/ Business continuity
management. Specification
SA 8000: Social accountability
PCI DSS: Payment Card Industry Data Security Standard
3.10 Key milestones in the development of Vodafone
1982 As Racal Telecomm, awarded the first mobile license in the UK
1984 Incorporated as Racal Strategic Radio Limited
1985 First mobile analogue call in the UK
1987 Launched Vodapage, a paging network covering 80% of the country
1988 20% of the group floated on the London Stock Exchange as Racal Telecom Plc
1991 Separated from Racal Electronics and since then quoted as Vodafone
1993 Introduction of digital mobile services in the UK and first international
partnership.
1999 Merged with Air Touch Communications, producing a new company,
Vodafone Air touch plc
2000 Began operating as the Vodafone group Plc
2002 Introduced Vodafone Live!
2004 Commercially launched its 3G services in Europe
2005 Launched fixed mobile convergence product in Germany called Zuhause.
2006
Sold its Japanese unit to Softbank and Swedish unit to Telenor.
Acquisition of Telsim (Vodafone Turkey) for £2.6bn
2007
Entered the India mobile market and acquired a controlling stake in Hutchison
Essar for £5.5bn
Acquired Tele2 fixed line operations in Italy and Spain.
40. Organization Study at Vodafone South Limited, Bangalore 35
2009
Vodacom Group became a subsidiary following the purchase of an additional
15.0% stake for £1.6bn.
Vodafone Australia merged with Hutchinson 3G Australia to form a 50:50 joint
venture trading as Vodafone Hutchinson.
2010 Disposal of our 3.2% interest in China Mobile for £4.3bn
2011
Acquired a further 11.0% of Vodafone Essar for £3.1bn
Vodafone Group buys out its partner Essar from its Indian mobile phone business.
Vodafone commences launch of 3G in India in phased manner
Vodafone Essar Limited becomes Vodafone India Limited.
2012
Verizon Wireless pays $10bn dividend, £2.9bn received by Vodafone
41. Organization Study at Vodafone South Limited, Bangalore 36
CHAPTER 4
ORGANIZATION STRUCTURE
42. Organization Study at Vodafone South Limited, Bangalore 37
ORGANIZATION STRUCTURE
Every company has its own organizational structure. Vodafone South Limited has a well-
defined structure, with the following major departments namely HR, Technology, Sales &
Marketing, VBS, Finance & Accounts, Customer Service & Legal.
4.1 Structure of Vodafone India
Vodafone Global UK
Vodafone India
Directors
Sunil Sood
MD & CEO
HR
C.C.O
C.O.O
V.B.S Technology
External Affairs
& Regulatory
General
Councel
mPesa
O.D
South
O.D
West
O.D
East
O.D
North
Business Head
B.D.M
F.A
1. Karnataka
2. Andhra Pradesh
3. Kerala
4. Tamil Nadu
C.F.O
43. Organization Study at Vodafone South Limited, Bangalore 38
4.2 Structure of Karnataka Circle
Business Head
HR Technology
Sales &
Marketing
Vodafone
Business
Services
Finance &
Accounts
Customer
Service
Learning &
Development
HR
Operations
(HR BC 1)
Recruitment
Performance
Dialogue &
Rewards
Associate
Management
Properties &
Facilities
Management
I.T
Network
Operations
Zonal Heads
Sales Head
Marketing Head
Retail Head
mPesa Head
National
Corporate
SME
VGE
VBS CS
Government
A/C
Solutions
Financial
Accounting
FPNA
Credit &
Collection
Supply Chain
Management
Retention &
Relation
Customer
Support
Group
Quality SPM Training
Marketing
44. Organization Study at Vodafone South Limited, Bangalore 39
4.3 Zonal Structure of Karnataka
Karnataka has 8 zones
1. Bangalore East
2. Bangalore West
3. Davangere
4. Tumkur
5. Gulbarga
6. Mysore
7. Mangalore
8. Hubli
Zonal Manager
Distribution
Lead
Zonal
Marketing
Executive
Zonal Credit
& Collection
Zonal Retail
Lead
Zonal
Customer
Service Lead
Distribution Area Manager
Channel Manager
Channel Manager
Distribution Area Manager
Distribution Area Manager
Activation
Officers
Store In
charges (SIC)
VMS Leads
mPesa
BDM
45. Organization Study at Vodafone South Limited, Bangalore 40
CHAPTER 5
FUNCTIONAL DEPARTMENTS
46. Organization Study at Vodafone South Limited, Bangalore 41
FUNCTIONAL DEPARTMENTS
5.1 HR and Administration
The importance of human resources within the organization is becoming increasingly
understood in today‘s rapidly changing and uncertain business environment. In order to assist
employees in helping an organization to reach its strategic business goals, effective human
resource managers often gather job related information in a job analysis and job description,
which is vital to creating or re-designing jobs which provide employees with a high level job
satisfaction.
While empowering the employees, they focus on optimizing the roles of their key
touch point – the Human Resources function. Vodafone have implemented the HR Business
Partner for each function at corporate, to focus on the business strategy and launch of the HR
Shared Services for all employee queries and our Centre of Expertise (COEs) that brings in a
specialist experience in the HR functional domain, in areas of Rewards, OE (organization
effectiveness) and Talent.
Vodafone have an employee portal –Ask HR as a one-stop-shop for all employee
communication needs like HR Updates, Policies, Processes, Employee Self Service and
Manager Self Service. On an average, they have 15,000 hits per month, thus bringing in
complete transparency on all HR processes. Since the launch of the Ask HR portal in April
2011 till March 2012, company have recorded 157,724 hits on the website and registered
45,320 queries (calls and emails) to the service centre. Also their HR Systems enable
employee self-service in travel, medical claims, performance dialogue, leaves etc. Their
employee CSAT on HR services is at 85%+ on speed, quality and overall services, the team
provides to all the stakeholders.
The Human Resource Department is placed with the responsibility of ensuring that
it plans adequately for all the organization‘s future engagements that will involve people. One
important aspect of this is planning for employees in the organization. It is important that the
organization ensures that all the employees under its wing are just enough to increase value to
the organization.
47. Organization Study at Vodafone South Limited, Bangalore 42
The H.R department of Vodafone South Limited performs many important functions. The
Major functions include:
Attract bright and relevant talent.
Develop continuously by providing opportunities.
Excite by creating a culture that is invigorating and creatively innovating.
Retain the best talent by creating an environment of trust and bonding.
Recruit right resources at the right cost and time.
Develop overall organization human resources capabilities through relevant
interventions.
Facilitate HR and Administration process and systems so as to enhance staff retention.
Facilitate and sustain employee engagement through purposeful organization
communication process.
5.1.1 Administration
The major function of administration department is to maintain and to ensure a function of
high standards that conforms to workplace Ergonomics by adhering to:
Cleanliness
Comfort
Aesthetics
Hygiene
Safety
Their overall responsibility includes maintenance of:
Building / facilities
Housekeeping
Staff welfare
Travel / Transportation
Power / Infrastructure
Printing
Courier
Concierge
Hotel booking / conferences
Support / Maintenance
48. Organization Study at Vodafone South Limited, Bangalore 43
5.1.2 Recruitment
This is one of the most fundamental roles of the HR department. This function ensures that
the Company under consideration selects the most skillful and competent person from a sea of
applicants at that time. This function involves evaluation of ability and competency of
potential employees in relation to what the Company needs. This role falls under the Staffing
role of management. If this function is performed well, then the organization will increase
value consequently being on the right pathway to achieve its organizational and departmental
goals and objectives.
Job sites
Consultants
Referrals
Campus recruitment
Selection process
Sourcing CV
Shortlisting
Interview schedule
Interviews
Face to face interview
Video conferencing
Telephonic interview
Offer
Medical examination
Joining formalities
Appointment
Performance Dialogue
Mid-year performance dialogue
Annual performance dialogue- its process
Goal setting
Goal approval
Self-assessment
49. Organization Study at Vodafone South Limited, Bangalore 44
Manager assessment
Communication of rating
Employee feedback
Survey
5.1.3 Talent Management
Vodafone recognise that it is necessary to create a sustainable environment for their
people so that they continue to be relevant to the business, as they grow. As a part of
Vodafone talent management initiatives, they primarily work on building sustainable
environment to manage succession plans for critical roles and groom the people for these
roles. They provide customised training programmes and plan career paths for their
employees, based on their potential, talent and performance. An employee with high
potential is groomed via development journeys that enable them to fast-track his/her
career within the function. Some of the flagship talent management programmes are:
Senior Leadership Acceleration Series
Building Leaders of Tomorrow
Young Leaders Program
In acquiring, nurturing, integrating and retaining talent, Vodafone focus is not only around
‗what‘ of performance but also around ‗how‘ of performance, bringing a more mature
performance management system with a visible linkage to the Vodafone Way of Speed,
Simplicity and Trust. It is not just appraising their employees, but also about letting them set
SMART goals, coaching them for superior performances and ensuring continuous
development, through regular feedback and review – empowering them at every step.
Towards a Safer work Place
Safety of their employees is at the core for them. Vodafone believe that senior
management commitment is essential to make their work environment injury free and safe for
every individual associated with them. Senior Management Tours are conducted on a regular
basis to encourage safe working conditions and practices. Moreover, they are in the process of
establishing various standards and work practices for sustained safe working. Also Vodafone
believe in an open culture in incident reporting across all levels.
50. Organization Study at Vodafone South Limited, Bangalore 45
Employee Recognition
Vodafone value their employees and value their contributions. Vodafone workforce is
their strength and they want their employees to feel valued and realise that their work does
make a difference. At Vodafone, one of the best companies to work for in India as per a study
by The Economic Times, they acknowledge the priceless contributions made by their
employees under the following categories:
Target or performance driven recognition programme
Culture driven recognition programme
Some of the culture driven recognition programmes are:
Vodafone Global Heroes
The Vodafone Way is about a consistent way of working, with Speed, Simplicity and
Trust. Vodafone Global Heroes is a quarterly initiative that identifies and recognises
employees (in band G and below) who contribute to and embody ―The Vodafone
Way‖.
Vodafone sSTars
A sSTar is someone who operates with Speed, Simplicity and Trust. This programme
recognises the employees‘ contribution at three different levels:
Level 1: SSTars
An on-going exercise, it celebrates the demonstration of Speed, Simplicity and Trust
at work with a special SSTars e-card. Any employee can recognise a colleague or team
member across functions and circles through an instant SSTars e-card, any number of
times.
Level 2: SuperSSTars
A monthly exercise which celebrates the exemplary demonstration of Speed,
Simplicity and Trust at work. The chosen employee is awarded points from the
functional kitty that can be redeemed against gifts. Any functional or cross-functional
51. Organization Study at Vodafone South Limited, Bangalore 46
colleague or Line Manager across circles can nominate an employee with a proper
justification, any number of times during the month.
Level 3: MegaSSTars
A quarterly exercise which celebrates the consistent and outstanding demonstration of
Speed, Simplicity and Trust at work. The MegaSSTar finalist is shortlisted by the
Recognition Board comprising Business Head, HR Head and Functional Heads, every
quarter in every circle. The winner is awarded a lapel pin, a certificate and points that
can be redeemed against a pre-decided gift voucher.
5.1.4 HR Department Structure
HR Head
HR
Operations
Associate
Management
Learning &
Development
Administration
Recruitment
Performance
Dialogue &
Rewards
HSW &
Security
Facility
Management
52. Organization Study at Vodafone South Limited, Bangalore 47
5.2 Technology Department
5.2.1 Information Technology
The I.T department has been contracted to IBM. The main functions include:
Providing IT support to all departments in order to meet business requirement.
Understand business requirement, changing time to time, and provide automated
solutions to meet and compete in the market.
Understand technology trends and apply to enhance efficiency and advantage to
business.
Ensure I.T applications and systems availability and scalability to meet growth and
industry/market challenges.
Participate in management to understand business goals and challenges and explore
and deploy technology.
Define service levels (SLA) for centralized applications to meet business objectives,
monitor, review and enhance time to time.
Define, monitor, review and enhance scope of work (SOW) SLA with service
partners/providers.
Ensure alignment to national processes, with least compromise to circle business
needs.
Participate in business projection process and prepare capacity planning, capex and
opex requirement and architecture to I.T preparedness in time for growth.
Data security and IT process compliance to IT/Company policies and legal &
regulatory requirement.
Understand end customer experience and influence central IT team to provide IT
solutions to enhance end customer experience.
Prepare IT capacity, service and consumable plan for the year based on inputs from
functional heads.
Influence service partner/ Central IT team verticals with circle business trends
requirement to provide solutions.
Plan and deploy equipment capacities to meet requirement.
Review existing and new IT infrastructure needs with service partner and enhance
systems availability and capacity.
53. Organization Study at Vodafone South Limited, Bangalore 48
5.2.2 Network Operations
The network operation department performs the functions of designing and getting the IP
MPLS network implemented as per the specifications provided by corporate. Their functions
are:
Maintaining the MPLS network once it is commissioned for the carrying the circle
enterprise business (data & voice) traffic
Timely site readiness, physical installation of PoP, acceptance test & commissioning
of Vodafone MPLS/Voice network.
Perform the operation & maintenance of MPLS PoP.
Execution of work order for network & customer circuit provisioning in coordination
with all stakeholders.
Performance, capacity & network change management of MPLS network
Maintenance of network & customer SLA as per the target
Prepare and organize the strategy for Zonal – O & M setup
Planning resources requirement for various sub functions like Manpower (employee +
outsource staff), cell sites logistics/ spare materials, test equipment etc…
5.2.3 24 x 7 Handling Network failures
To ensure fault free operation of network cell sites and network subsystem through preventive
maintenance. Managing 24 x 7 zonal and centralized level maintenance shift operation for
speedy network fault resolution. Their functions are:
To ensure high network reliability/availability.
Constant interactions with system vendors and sub-contractors for day to day
operational issues.
Managing faulty spares repair and return process for various network sub systems
through various vendors.
To handle and manage the catastrophic network failures due to various calamities
condition.
To ensure fast recovery of network during unexpected/ uncertain scenario.
Optimum utilization/ mutilation of zonal O &M resources for efficiently handling the
crisis.
54. Organization Study at Vodafone South Limited, Bangalore 49
Planning day to day O & M cost saving/ reducing technique.
Handling O&M related contractual/ outsourcing in lowest possible cost to produce
productive results in terms of cost /time and quality.
Monitoring & tracking O&M process cost.
Optimal and efficient utilization of available centralized /zonal O&M staff/ contractual
staff.
Cell sites logistic / Spares materials and test equipment‘s usages and control
To create better understanding and interpersonal relationship among the remotely
located zonal team members and sub functional centralized team members by way of
regular interaction / discussion with each individual team member.
To drive synergies among all O&M zonal subgroup and other department for smooth/
flaw less handling of network operational issues.
To provide technical direction to subordinate for fast network problem resolution and
root cause problem analysis.
5.2.4 Technology Department Structure
Technology Head
IT Projects
Switch
Transmission
Operations &
Management
(O&M)
Career
Business
55. Organization Study at Vodafone South Limited, Bangalore 50
5.3 Sales And Marketing Department
Sales and marketing is one of the most important department at Vodafone south ltd.
Marketing is the process by which companies create customer interest in products
or services. It generates the strategy that underlies sales techniques, business
communication, and business development. It is an integrated process through
which companies build strong customer relationships and create value for their customers
and for themselves.
They form the back bone of the entire organization. They are responsible for the
function of carrying out the function of marketing activities all around Karnataka. They
manage and monitor the entire sales force of VSL. The entire Karnataka state is divided into 8
zones. They are Bangalore East, Bangalore West, Mysore, Hubli, Gulbarga, Davangre,
Tumkur, Mangalore.
The main responsibilities of the marketing team are to:
To define and manage the customer needs and expectations
Deliver innovative products and services
To implement business models for new products and services including capex spend
To constantly design, deploy and manage campaigns for revenue management of both
voice and data product and services
To develop strategic alliances in the circle to help SME business growth in the circle
To develop and implement the tariff plans
To identify the business solutions needs for SME in the circle and provide input for
solutions development.
To support product penetration of accounts through targeted acquisitions.
56. Organization Study at Vodafone South Limited, Bangalore 51
5.3.1 Sales & Marketing Structure
Sales & Marketing Head
Marketing Retail Sales
Zonal
managers
Value added
services
Roaming
Campaign
Management
UNR
Data
Services
Sales
MIS
Projects
Sales
Program
Management
MIS
Modern
Trade
Distribution
Direct Sales
Marketing
Communications
57. Organization Study at Vodafone South Limited, Bangalore 52
5.4 Vodafone Business Services Department
The main function of Vodafone Business Services department is to manage and implement
the service strategy among corporates and Vodafone global enterprises customers in
Karnataka and attain high level of customer satisfaction through the cross functional teams,
service managers & channel partners whilst complying with agreed budget, timescales and
agreed policy guideline as also with all regulatory norms. Innovate and drive appropriate
changes in service delivery depending on market realities and demands. They must also align
with cross functional teams across circle and central. Back office matrix in terms of complaint
management resolutions and achieve customer satisfaction. Manage complaints from
customers within an agreed SLA.
They are responsible for:
Service management in the accounts through team of service manager and channel
partner for servicing.
Drive customer retention and comply to customers with customer credit policies.
Engage in formal service reviews with corporates and VGE accounts and customer
forums.
Provides feedbacks on evolving service needs.
Set goals and targets for the service team in consultation with the head
Monitor the performance of the teams periodically.
Responsible for service communication for the corporates and VGE customers
handled in the allocated territory.
Responsible for aligning and implementing norms and process laid.
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5.4.1 Vodafone Business Service Department Structure
VBS Head
Customer
Operations
VBS
Solutions
VBS
Marketing
VGE
Small &
Medium
Enterprises
Government
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5.5 Finance And Accounts Department
The finance department forms the backbone of every organization. The finance department
has a team of professionals which regularly review the company‘s practices and converts
personal skills into efforts to continually improve the financial statements of the company.
Through effective management practices and creative ideas, financial department team strives
to build a working environment that enables to use financial resources and capabilities to
serve customers better. The finance department staff shares the company‘s dedication to
customer satisfaction.
The major functions of the finance department include:
Finalization of accounts.
Cash flow (in flow) projections
Supervision of billing, collections, banking, statutory compliances
Periodical MIS
Budgeting
Returns filling
Correspondence to bankers on financing
Debt management
Agreements and dispute resolution
Supervision of costing
Supervision of individual and functional performance
Internal audit
5.5.1 Credit & Collection
Objectives
Act as a catalyst for growth in revenue and subscriber base
Balance risk v/s revenue
Bring more customer focus and intelligence into the C & C processes
Strive to reduce bad debts
Equip credit and collections teams to be in line with business growth
60. Organization Study at Vodafone South Limited, Bangalore 55
1. Credit Team
The respiratory system of the Vodafone body. They do this by:
Reviewing subscriber‘s credit worthiness before letting them into our system.
Monitoring subscriber‘s dues.
Retaining good subscribers and optimizing their usage.
Process in Credit
Duplicate tracking
Fraud Control
Credit monitoring
Return bill management
Credit rating update
2. Collections Team
The blood circulatory system of the Vodafone body. They do this by:
Ensuring customers, get their bills
Giving reminders and collecting payments.
Posting payments on time
Informing customers who have overdue payments
In field, understand subscriber issues, resolve issues
Processes in Collection
Billing operations
Bill payment processing
Dunning
Tele-calling agency
Field collections
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5.5.2 Supply chain management
Vodafone India has always taken adequate measures to ensure that the supply chain is
efficient, and has developed systems to optimize every step of the supply chain including
procurement, inventory management and effective waste disposal. Moreover, they have also
established processes that enable them to observe safety rules and conduct business
responsibly.
5.5.3 Finance & Accounts Department Structure
Finance & Accounts
Head
Finance
Planning &
Analysis
Financial
Accounting
Credit &
Collection
Supply Chain
Management
Zonal
Accounting
Tax
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5.6 Customer Service Department
The Customer service department fulfills an important role for an organization. Customer
service is often the main point of contact for a customer, so representatives can paint the
company in a positive light by providing friendly and prompt service. In some cases, the
customer service department can even generate additional sales for the company. Customer
service requires a great deal of patience since customers may be rude or demanding at times.
The main focus of a customer service department should be to attempt to satisfy the
customer‘s needs.
The customer service department also includes the department of Retention and Relation.
They are responsible for:
Reducing voluntary subscriber churn.
To ensure recruitment, training, performance of all retention executives.
To ensure communication of empowerment and approval matrixes at all touch points
for customer retention.
Process management of store retentions.
To increase first level retention at stores.
Ensuring all retention executives are trained.
To record all correct information and closure of retained/ not retained customers.
Ensuring all support from the stores team to the retention executives.
R & R are responsible for e-mail retention process – allocation, closure, performance,
as per set targets.
Ensuring all cancellation requests are closed within the agreed SLA‘s by the retention
agents.
Driving customers win back post cancellation through tele-calling and field and
ensures the targets are met.
Driving the base management of the selected high ARPU base through the team of
relationship managers and ensuring the targets on customer visits, retention,
complaints, collection, churn etc are met.
Drive the team‘s performance in productivity, training retention skills, performance,
quality, validation and settlement of invoice.
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5.6.1 Customer Services Department Structure
Customer
Service Head
Retention &
Relation
Quality
Customer
Support
Group
Service
Partner
Management
Training
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5.7 Legal Department
The Legal department is responsible for maintaining and protecting the interest of the
company to the fullest extent. Take disciplined actions & focus on business needs and
requirements. They must adopt best practices and easy ways and means while resolving
issues. They must access and manage all types of risks and handle crisis effectively and
efficiently.
The functions performed by the legal department are:
Provide high quality legal services.
To ensure situations are handled and controlled to meet end users requirements.
Monitoring and focusing on driving the process as to collection against defaulters of
cheque bounces.
Handling uncertain, complex situations and speedily resolve the issues.
Defending the coercive actions taken by the government authorities for collecting
revenue is set aside.
Defending the litigations filed against the company and ensuring the customer is not
paid any compensation as claimed for.
Manage the risks and deliver results timely always, do not look for short term benefits
but long term solutions always.
Manage to move with the entire industry always.
All end users requirements have to be met timely so that business remains un-
hampered.
Taking the right decisions at the right time is important and implementation of the same is
also very critical aspect from business point of view in case of the legal department. Timely
action has to be taken against defaulters of cheque bounces and ensure that revenue is
enhanced for the company
At Vodafone, they have several functions that are a part of the control environment including
Internal Audit
Revenue Assessment
Information Security
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Privacy
Sarbanes- Oxley (SOX - also known as Corporate and Auditing Accountability and
Responsibility Act)
Enterprise Risk Management (ERM)
Fraud Risk and Security (FRS) and Compliance
However, recognizing the need for developing a simplified system for remaining compliant to
the large number of laws and regulations affecting them, they are in the process of creating a
framework encapsulating all the key laws and regulations that each circle is required to adhere
to in all situations.
5.7.1 Legal Department Structure
Legal Head
Assistant Manager
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SWOT ANALYSIS
6.1 Strength
1. World’s second largest mobile telecommunications company measured by both
subscribers and revenue.
Vodafone is the world's second-largest mobile telecommunications company
measured by both subscribers and revenues (in each case behind China Mobile).
Vodafone is either the market leader or is among the top 3 service providers in every
country. Such strong position often implies financial leverage, larger capacity to
absorb risks and greater capability to steer the market direction. Vodafone had 434
million subscribers and revenue of £43.6bn as of 31 March 2014.
2. Geographically diversified business.
It‘s easy to think of Vodafone as simply a European company, with its headquarters in
the UK, but the reality is that one third of their revenue comes from countries outside
Europe and most of this is in fast-growing emerging markets where data demand is
taking off. The company owns and operates networks in 26 countries and has partner
networks in over 50 additional countries. The Vodafone Global Enterprise division
provides telecommunications and IT services to corporate clients in over 65 countries.
Vodafone is the world‘s leading international mobile communications company.
3. Strong advertising and marketing strategy (Eg:Zoo Zoo concept).
Innovation is always a part of advertisements and the advertising agencies reach out
for new ways to capture the prospective consumer's heart. Vodafone capitalizes on the
innovative ideas and always came with the new advertisements that took the brand on
heights always.
O&M (Ogilvy and Mather) the mastermind behind Vodafone advertisements
and the main objective was to set the position of Vodafone as an innovative leader in
the mobile services sector. The promotion strategy was to hit massive levels by
maximizing the target audience.
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Out of all the commercials launched by Vodafone, ZOOZOOZ are the best.
IPL-2 was the best option for Vodafone to do go for. The advertising strategy behind it
proved itself from the fact that the name Zoozooz got coupled with the brand
Vodafone and gathered more publicity and reception than IPL. Repetition of the
advertisements of Zoozooz may bore the viewers, so O&M came up with new
Zoozooz Ad every day. Zoozooz were the new brand ambassador for Vodafone, has
created a furore in the advertising industry. Zoozooz succeeded in giving the exact
makeover Vodafone was looking for along with amazing brand presence.
4. Vodafone’s leadership position and Strong brand recognition
Aggressive strategy, creative advertising, decent customer service and employee-
friendly policies have helped Vodafone in cementing its place among the better brands
of the world. This makes it easy for them to win new customers and retain the existing
base.
5. Developed and advanced network.
While not necessarily the trailblazer of LTE network launch in its areas of operation,
Vodafone deployed LTE and high-speed wireless networks in most of its markets
within a few years of spectrum allocation or ecosystem stabilization. In 2010,
Vodafone had LTE running in Germany for the first time. Within the next 2 years,
they followed it up by launching LTE in Portugal, Romania, Spain, UK, Australia,
South Africa and many other nations. Networks in India, Egypt and Turkey are also in
the process of upgradation. Similarly, in the first half of the last decade, the operator
was aggressive in providing 3G services. The overall perception of Vodafone‘s
wireless network is positive in most countries.
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6.2 Weakness
1. High customer churn.
Customer churn happens to be the most challenging issue for mobile industry
irrespective of its rapid growth. India has more than 15 mobile operators in a highly
competitive, predominantly pre-paid market. About 96% of all mobile subscribers are
constantly transitioning between mobile service providers to realize incrementally
lower prices. The monthly churn rate in India averages approximately 6%. Reasons for
disloyalty vary for different operators as this market is highly competitive. Customer
loyalty generally declines and willingness to churn increases as market is subjected to
technological changes. Recent churners often switch because of promotional offers
from competing providers. The churn is very high especially in the youth segment.
Customer retention is a challenge as churn takes place in the short period of less than
24 months. Globally, India stands first in youth population. According to the recent
telecom statistics of 2014 young adults tend to churn in a higher rate when compared
with other age category. This is mainly due to their level of expectations and
preferences are varying according to the mobile market trend. Hence it is very difficult
even to Vodafone, a market giant to cut down churn.
2. 3G service is not available in all circles.
Out of the 23 telecom circles in India, Vodafone has acquired 3G spectrum only for 9
circles. For example, in Karnataka 3G is provided through the Airtel network and in
Kerala it is through Idea network. In order to resume offering 3G services in circles
where they do not have spectrum, Vodafone, invests a huge amount of over INR 280
crores per annum for ramping up network and distribution by taking up circles for
rent.
3. No proper network in rural areas.
This is due simply to limitations of technology. Customers can be tens of miles apart
in rural areas, making it difficult to propagate a signal to many homes around a base
station. Though the customers in the rural areas is a potential market for Vodafone, the
fact that homes are so sparse in rural areas also hinders from making the investments
necessary to supply rural areas with quality mobile network.
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6.3 Opportunity
1. Fast expanding cellular market / Strong demand from emerging markets
The demand for mobile services continues to grow strongly. In the last three years the
number of users increased by an average of 9% each year. In 2009 global mobile
penetration was only 69%, and by 2013 it had risen to 98%. Emerging markets have
the most potential for future mobile customer and revenue growth driven by rising
populations, strong economic growth, lower mobile penetration and a lack of
alternative fixed line infrastructure. According to industry analysts, by 2017 there will
be 1.7 billion new mobile users across the globe, and most will be from emerging
markets. As a result by 2017, 77% of the world‘s mobile users will be from these
markets.
2. Good tariff packages.
Mobile service providers have the power to fix/give offers to the customers.
Vodafone‘s 3G data portfolio includes a variety of weekly packs, night packs and
monthly packs with limited and unlimited 3G data benefits, ranging from Rs 27 to Rs
1499.They are able to give such a wide and attractive packages while adhering to the
norms and rules of TRAI.
3. Growing importance of data and other new revenue areas
Mobile voice and texts are the traditional revenue sources for all telecom companies.
One of the major future growth opportunity revenue areas is data. It is estimated that
between 2013 and 2017 data revenue for the telecommunications sector is set to grow
by US$128 billion, compared to a US$38 billion decline in voice revenue over the
same period. The demand for data will continue to be driven by rising smartphone and
tablet penetration and usage, and improvements in mobile network capability. As the
demand for data grows, mobile networks have to be reconfigured to data, while still
meeting the need for traditional texts and calls. Already 91% of the world‘s total
traffic on mobile networks is data. The data services most used are video streaming
and internet browsing which require high speed networks.
New applications for mobile services are the use of mobile beyond everyday
communication and deliver new revenue streams, such as mobile payments via a