This document discusses orders on a seller panel. It defines an order as when a customer purchases a product. Orders can be single, with one item, or multiple, with multiple items or quantities. It explains service level agreements (SLAs) as the promised shipping deadline, and penalties for breaching the SLA or cancelling an order, including deduction of fees from the selling price. The orders tab allows sellers to view, filter, sort and take actions on orders at various stages like confirming, requesting pickup, and handing over to delivery partners.

1. Orders Overview
In this module, we will discuss:
1. Overview of the Orders tab
2. What is an Order?
3. What are the types of Order?
4. What is an SLA?
5. What are the various SLA breach and cancellation penalties?

2. Orders tab
Here, you can check all your orders
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2
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Date Filter
You can use this filter to view your
orders within a specific date range
or view your old orders
Search Filter
You can use this filter to search
your orders using their different IDs
or stages
E.g. Order ID, Item ID
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Tip - You can search multiple values separated by a comma in the search filter.
4 Per Page Visibility
Here, you can select the number of
orders/items visibility per page
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Overview of the Orders tab

3. These are the Order stages through
which your orders will move while
getting processed
a. Confirm & Pack
You will see all your new orders
that need to be processed here
b. Request Pickup
This is the stage where you will
request for the order’s pickup
c. To Handover
Here, you will see those orders
whose pickup is awaited
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5a 5b 5c
Overview of the Orders tab

4. d. All orders
You will be able to see all your
orders here
e. More- This is where you will see
the Shipped, Delivered, and
Cancelled orders
Shipped- You will see the Shipped
orders here
Delivered- You will see the
delivered orders here
Cancelled- You will see the
cancelled orders here
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5d
5e
Overview of the Orders tab

5. Here, you can the Download excel sheet for bulk orders and confirm them easily in a single go6
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Overview of the Orders tab

6. 7
Download Orders Details (CSV)
You can download various reports
from this dropdown
7 Here, you can check the quantity of
the urgent orders with respect to
their stages
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test
Overview of the Orders tab

7. Urgent Orders
These are the orders which
demand an immediate action. Here,
you can view those orders whose
SLA is breaching soon or has
already been breached
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Urgency filter
You can apply the urgency filter to
view your urgent orders
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Overview of the Orders tab
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8. Sorting
You can easily sort the orders by
their order Manifest date or
Shipping date
a. Standard
These orders need to be shipped
within the standard SLA
b. Fast Forward
These orders are to be shipped
within the FAST FORWARD SLA
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12a
12b
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Overview of the Orders tab
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9. test
Request Pickup By – Here, you can check the Request Pickup deadline of the order, by which the order should be marked as
Pickup Requested
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14 Ship By - Here you can check the shipping deadline of the order (by which the order should be marked as shipped)
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15 View More Details - Click here to view the customer and courier details
Overview of the Orders tab

10. • When a customer purchases any product from your catalogue, it is termed as an Order
• An Order may include one or more products
• Each product of an Order has an Item ID
The customer
receives the product
The order will be
visible on seller panel
You pack the same and
request for its pickup
Shipped to
delivery partner
Customer places
an order
You acknowledge the
order
What is an Order?

11. Single Orders
• When the customer has purchased only one item
• It has only one Order ID and one Item ID
Multiple Orders
• When the customer has purchased more than
one item or more than one unit of the same
item from you
• It has a single Order ID and more than one Item
IDs
There are two types of Orders

12. A Service Level Agreement (SLA) is your promise to ship your products to your customers within a
certain number of days
1. You can check your ‘days
left for shipping’ in the Seller
Panel under the Orders tab
2. Try to acknowledge the
order within 24 hours
Note – If the SLA is breached, the order will be cancelled and you will be charged a cancellation fee.
What is a Service Level Agreement (SLA)?

13. Scenario Penalties
1. Order cancelled by you before ship
deadline
2. Order not ‘shipped’ by ship deadline
7% of selling price is deducted as a cancellation
penalty
3% of selling price is deducted as SLA breach
penalty
1. Order ‘shipped’ within the grace period 3% of selling price as SLA breach penalty levied at
ship deadline breached stage remains
Order
received
Ship deadline
breached
Auto
cancelled
DispatchSLA1daygraceperiod
3% of selling price as SLA breach penalty and 7% of
selling price is deducted as cancellation penalty
3% of selling price as SLA breach penalty levied at
ship deadline breached stage remains and 7% of
selling price is deducted as cancellation penalty
2. Order cancelled by you in grace period
1. Order not ‘Shipped’ & ‘Auto-Cancelled’
after grace period
Understanding the SLA
Note- 1. The minimum penalty amount will be Rs.50 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes

14. • The shipping deadline is displayed on the Orders panel for each order
• You are advised to ship the order before the ship deadline
How can you track the SLA?

15. • If the order is not shipped as per the defined SLA, the order may get auto-cancelled
• 3% of the selling price is deducted as the SLA breach penalty for all categories
• In order to avoid customer dissatisfaction, we give one day as a grace period so that you can
ship the order
How can you track the SLA?
Note- 1. The minimum penalty amount will be Rs.50 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes

16. • If the order is not shipped within the grace period, then the order will be auto-cancelled
• Once your order is cancelled, you will be levied with cancellation penalty, which will be a 7% of
selling price as the
• The total penalty post cancellation of an order is: SLA breach Penalty which is 3% of the selling
price + 7% of the selling price as a cancellation penalty
How can you track the SLA?
Note- 1. The minimum penalty amount will be Rs.50 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes

17. Thanks everyone!
For any query, please raise a ticket on Support