This document discusses how to cancel orders, check cancelled orders, and cancellation charges. It provides steps to cancel an order by clicking confirm and pack, rejecting items, and confirming cancellation. It explains how to check cancelled orders by viewing the cancelled tab. Finally, it outlines different cancellation penalty scenarios, including penalties for cancelling before or after the ship deadline, within a grace period, or for not shipping after the grace period. Penalties typically range from 3-7% of the selling price.

1. Cancellation of the orders
In this module, we will discuss:-
1. How to cancel an order?
2. How to check the cancelled orders?
3. What are the cancellation charges?

2. How to cancel an order?
When your product is out of stock and you cannot process the order, follow the steps below to cancel it -
Note – You will be charged a penalty for cancelling the orders
Click on the Confirm & Pack tab

3. How to cancel an order?
Here you can check the ordered quantities

4. How to cancel an order?
Note – You will be charged a penalty for cancelling the orders
Click on Reject Item

5. How to cancel an order?
Enter here the quantity of this item which you want to cancel
Note – You will be charged a penalty for cancelling the orders

6. How to cancel an order?
Select the reason from the dropdown and click on confirm
cancellation button
Note – You will be charged a penalty for cancelling the orders

7. How to check the cancelled orders?
Click on the Orders tab Click on the Cancelled tab from the dropdown
Here, you can check all the orders that were cancelled by you or the customer.

8. How to check the cancelled orders?
Order status is –
a. Merchant cancelled- If the order is cancelled by you or auto cancelled due to SLA breach
b. Cancelled - If the order is cancelled by the customer
Here is a sample of a cancelled order -

9. Penalties…
Scenario Penalties
1. Order cancelled by you before the ship deadline
2. Order not ‘shipped’ by the ship deadline
7% of selling price is deducted as the cancellation penalty
3% of selling price is deducted as the SLA breach penalty
1. Order ‘shipped’ within the grace period 3% of selling price as the SLA breach penalty levied at the ship
deadline breached stage remains
Order
received
Ship deadline
breached
Auto
cancelled
DispatchSLA1daygraceperiod
3% of selling price as the SLA breach penalty and 7% of selling
price is deducted as the cancellation penalty
3% of selling price as the SLA breach penalty levied at the ship deadline
breached stage remains and 7% of the selling price is deducted as the
cancellation penalty
2. Order cancelled by you in the grace period
1. Order not ‘Shipped’ & ‘Auto-Cancelled’ after the
grace period
Note- 1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes

10. Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.