This document provides instructions for sellers to track order returns on their seller panel. It discusses how to check cancelled orders before shipping, returns before delivery after an order is cancelled, and returns after delivery. For each, it outlines the steps to access relevant order information, filter orders, view details of individual orders and returns, and check the status of disputes raised. The goal is to help sellers effectively manage the return process by providing visibility into where different return orders are in the process.

1. Tracking returns
In this module, we will discuss :-
1. How to check your cancelled orders on the seller panel?
2. How to track return before delivery orders on the seller panel?
3. How to track return after delivery orders on the seller panel?

2. How to check your cancelled orders on the seller panel?
Click on the Orders tab1
2
When a product is cancelled by a customer before shipping, you can check your orders in the
cancelled stage
1
Select More and click on Cancelled from the dropdown list – Here, you can view your orders cancelled by
the customer as well as you
2

3. 3
5
Here, you can check the individual order details3
Click on Download Invoice to download its invoice4
5 Click on Download All orders to download all the detailed information regarding all the cancelled orders
4
How to check your cancelled orders on the seller panel?

4. Check returns before
delivery orders

5. How to check return before delivery orders on the seller
panel?
When an order is cancelled by a customer after shipping, you can check it in the Returns Before
Delivery stage
2
1
Click on the Returns tab
Click on the Returns before delivery tab to check the orders which have been cancelled before the
delivery
1
2

6. Click on the Date filter to check the cancelled orders from a specific date range
Click on the select filter to apply the status filter
3
4
3
Note – You can raise a ticket for Return before delivery POD (proof of delivery) within 10 days from the date of Return before
delivery marked. Ticket raised beyond 10 days from the date will not be entertained.
4
How to check return before delivery orders on the seller
panel?

7. Click on All to view all your Return before delivery orders
Return Initiated - When a customer requests for a return while the product is in transit, you’ll be able to see the
product here
5
6
7
5 6
7 Return Delivered - When after cancellation, a product gets delivered to you, you can view it under Return
Delivered
How to check return before delivery orders on the seller
panel?

8. Click on Dispute Details to check the status of the raised claim8
8
You can check the status of your raised claims here
How to check return before delivery orders on the seller
panel?

9. Reason behind raised dispute
8c
8a
8b
8a
8b Here, you check the status of your dispute. The
status of the dispute can be categorized under
the following:
Pending - We have started working on your
initiated request
In-process - The request has been approved
and the amount will be credited to your bank
account within 5 business days
Paid – the claim amount has been credited in
your account
8c Here you can check the claim amount which
will be credited to you for this dispute
How to check return before delivery orders on the seller
panel?

10. Check returns after
delivery orders

11. Click on the Returns tab
1
2
3
1
2 Click on the Returns after delivery tab
3 Click on the date filter to view the return
orders from a specific date range
To check orders which have been requested for a return after the delivery, follow these steps -
How to check return after delivery orders on the seller
panel?

12. The available search options are:
Order ID, Item ID, Tracking
Number, Shipper, Warehouse,
and Status
2
4
You can also filter your search for returns by selecting one option at a time from the various options
available within the SEARCH dropdown list -
4
How to check return after delivery orders on the seller
panel?

13. There are four sections:
Approved
Picked
Returned
All
5
Let’s learn how all stages of the return after delivery tab work -
5
Note - In this stage, all return stages are also known as return after delivery stages.
How to check return after delivery orders on the seller
panel?

14. Click on the Approved tab to view the details of the orders in the return requested stage. You can also see the reasons
for returns
6
In the approved stage, you can check all the return requested orders which have been approved
by Paytm Mall
6
How to check return after delivery orders on the seller
panel?

15. In the Picked stage, you can check all the returned orders that have been pickedup by the
courier partner
7
7a
Click on the Picked tab to view the details of the orders picked by the courier partner from the customer7
7a View details of the courier by clicking on return courier AWB
How to check return after delivery orders on the seller
panel?

16. When a returned product is successfully delivered back to you, the status of the order changes
to return delivered
Click on the Returned tab to view the details of the returns delivered back to you8
8a If you have any issue, click on Raise Dispute to raise your ticket against that order
8a
8
How to check return after delivery orders on the seller
panel?

17. Fill all the mandatory details for
raising the claim
8b
8c Click on Submit
8c
8b
How to check return after delivery orders on the seller
panel?

18. Here, you can check the status of your raised claim
Click on Dispute Details to view the status of your claim
9
9a
9
9a
Click on the Returned Tab
How to check return after delivery orders on the seller
panel?

19. Reason behind raised dispute
9d
9b
9c
9b
9c Here, you check the status of your dispute.
Status of the dispute can be categorized under
the following:
Pending - We have started working on your
initiated request
In-process - The request has been approved
and the amount will be credited to your bank
account within 5 business days.
Paid – The claim amount has been credited in
your account
9d Here, you can check the claim amount which
will be credited to you for this dispute
How to check return after delivery orders on the seller
panel?

20. Click on the All tab to view the detailed stages for all return orders
11 Click on Download Order CSV to download the detailed csv of the return orders
10
11
10
How to check return after delivery orders on the seller
panel?

21. Thanks everyone!
For any query, please raise a ticket on Support