Progress Software is a leading provider of software solutions that enable enterprises to be operationally responsive. The document discusses Progress' Responsive Process Management (RPM) suite, which provides real-time visibility into business processes and events, as well as the agility to change processes in response to situations. RPM exploits the hidden relationship between service-oriented architecture and business event processing. The document analyzes how RPM can help customers in various industries increase efficiencies and manage complex operations.