The document summarizes the Fall 2020 release of the OpsRamp IT operations platform. It highlights new features for discovery and monitoring, event and incident management, and remediation and automation. These include an auto-monitoring wizard, curated dashboards, expanded container and cloud monitoring, human interaction for automated workflows, and multi-instance loops. The webinar included demonstrations of these features and a discussion.

1. OpsRamp IT Operations Platform
Fall 2020 Release
November 2020

2. © 2020 OpsRamp. All Rights Reserved.
Welcome to Today’s Webinar
Review What’s New in the Fall 2020 OpsRamp Platform Release
Demonstrations
Discussion
Polly Traylor
Marketing
Michael Fisher
Product Management
Jeff Kollmann
Solution Consulting

3. 3
20 Most Promising AWS
Solution Providers
Emerging Cloud Service
Management Vendor
IT Operations
Management
OpsRamp is a proven, emerging leader
in the critical ITOM space. With the
combinationof OpsRamp’s AI-centric
platform and Google’s unmatched cloud
offerings we will make
a significant impact in
this growing market. ”
“
With its investment in OpsRamp, HPE looks
to open a new chapter in IT
operations management ”
“
We see tremendous opportunity in
equipping IT operations teams with the
next generation platform they need to
maintainbusiness service performance,
and to use automation and AI to work
efficiently and effectively across
hybrid, multi-cloud
environments.”
“
Enterprise & MSP
Customers
Strategic Partners
Simplify and Transform IT Operations
OpsRamp

4. 4
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
Unified Platform: From Discovery to Resolution
Unified Digital Operations Platform
Multi-Tenancy Role-Based Access
Dashboards
Improve ITOps and Business
Alignment
Understand Resource
Dependencies
Detect and Resolve
Incidents Faster
Improve Governance,
Uptime & Reliability
Save Time
and Costs
Centralize and
Simplify Monitoring
Server
Multi-Cloud
Applications
Storage
Network
Multi-Virtualization
Cloud-Native
Websites &
Transactions
Databases

5. © 2020 OpsRamp. All Rights Reserved.
Introducing OpsRamp Fall 2020
opsramp.com/whatsnew
A brand new user experience in the OpsRamp Fall 2020 Release will empower IT operations teams
to work smartly and efficiently as well as deliver resilient technology services for their end-users.
“ ”Ciaran Byrne,
VP of Product Management, OpsRamp
Discovery and Monitoring Event and Incident Management Remediation and Automation

6. https://www.opsramp.com/solutions/modern-it-infrastructure-monitoring/
Hybrid Discovery and Monitoring
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps Platform

7. © 2020 OpsRamp. All Rights Reserved.7
Auto-Monitoring and Onboarding Wizard
Gain performance insights
for cloud infrastructure in
a few simple steps:
Benefits:
● Simplified onboarding
process for maximizing
value received from
OpsRamp.
● Reduce manual
configuration efforts
and deliver faster time
to value for IT
operations teams.
Transformed UX with onboarding wizard which eliminates the need to
individually add cloud resources and configure metrics for monitoring.

8. © 2020 OpsRamp. All Rights Reserved.8
Curated Dashboards
Visualize performance
metrics for multi-cloud
infrastructure as fast as
possible:
Benefits:
● Save time creating and
configuring
dashboards.
● Quickly build new
custom dashboards
from scratch or modify
dashboards by editing
each tile.
New dashboarding model powered by PromQL to support any metric
captured by OpsRamp and curated dashboards for popular cloud services.

9. © 2020 OpsRamp. All Rights Reserved.9
Expanded Container and Cloud Monitoring
Access key performance
indicators for cloud native
and multi-cloud
resources:
Benefits:
● Auto-detect 25+
applications including
Cassandra, Kafka, and
MongoDB.
● Support for AWS ECS,
Azure Functions, Azure
Hyperscale, and Azure
SQL Managed
Instance.
Continuous visibility into the health and performance of containerized
workloads as well as 150+ cloud resources across AWS, Azure, and Google.

10. https://www.opsramp.com/the-opsramp-platform/automation/
Remediation and Automation
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps Platform

11. © 2020 OpsRamp. All Rights Reserved.11
Human Interaction for Automated Workflows
Require human
involvement and
interaction for approvals
or manual actions:
Benefits:
● Ensure the right
actions are taken to
resolve an issue.
● Incorporate human
input as part of an
automation workflow
to reduce risk and
increase auditability.
Add human interaction user tasks, such as requesting manager approval to
take an action, into an automated process.

12. © 2020 OpsRamp. All Rights Reserved.12
Workflow Management
Proactively monitor and
troubleshoot issues that
arise during production:
Benefits:
● End-t0-end visibility
into automation
workflows and
associated tasks.
● Gain a record of what
took place, when and
by whom, for audit and
compliance purposes.
Monitor user-defined workflows and identify issues during testing and in
production with tasks and business logic.

13. © 2020 OpsRamp. All Rights Reserved.13
Multi-Instance Loops
Build ITOM workflows
that can process multiple
resources for service,
script, platform, and REST
API tasks:
Benefits:
● Perform parallel and
sequential multi-
instance loops of
resources within a
process definition.
Rapid execution of automation tasks on multiple resources through
sequential execution of tasks.

14. OpsRamp Proprietary/Confidential
14
Service-Centric AIOps Demo
Fall 2020
Demonstration

15. © 2020 OpsRamp. All Rights Reserved.
OpsRamp Fall 2020 Update
opsramp.com/whatsnew
Discovery and Monitoring Event and Incident Management Remediation and Automation
Release Notes
Michael Fisher
Product Management
Jeff Kollman
Solution Consulting
Polly Traylor
Marketing

16. © 2020 OpsRamp. All Rights Reserved.
Good Feedback? We’d Appreciate A Review!
https://www.gartner.com/reviews/home

17. © 2020 OpsRamp. All Rights Reserved.
Why Digital Transformation Remains
a Critical Priority for IT Leaders
Despite economic uncertainty, 63 percent
of IT operations leaders expect to either
accelerate or maintain their digital
transformation spending.
Download the Report

18. OpsRamp Proprietary/Confidential
Keep Up with OpsRamp on Social Media
opsramp.com/whatsnew

19. Thank You
opsramp.com/whatsnew