More control. More flexibility. Less chaos. The OpsRamp Fall Release includes enhancements to OpsQ, the OpsRamp artificial intelligence inference engine, that improves event management capabilities and intelligent correlation machine learning models, along with improved multi-cloud monitoring and much more. Watch this on-demand webinar and get to know all the platform enhancements including: OpsQ Inference Models: OpsRamp Fall 2019 release includes new ensemble learning capabilities that incorporate alert similarity to discover related alerts for faster troubleshooting and reduced downtime. Fine-Grained Observed Mode Widgets: OpsRamp Fall 2019 introduces widget enhancements that showcase potential alert reduction results for inferences created in Observed Mode. Improved Context Ingestion: OpsQ can ingest resource context via alerts from other IT operations management tools. Cloud Monitoring: Today OpsRamp delivers 100+ integrations for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). The OpsRamp Fall 2019 Release includes new integrations with AWS services and GCP events for enhanced multi-cloud monitoring support. Synthetic Monitoring: Synthetics now lets customers pinpoint website outages to specific network routes. Custom Integration Framework: OpsRamp now makes it easy to build custom integrations using webhook authentication.

1. OpsRamp Platform Fall Release
October, 2019

2. OpsRamp Proprietary/Confidential
Welcome toToday’sWebinar
ReviewWhat’s New in the Fall 2019 Platform Release
Demonstrations
Discussion
Darren Cunningham
Marketing
Michael Fisher
Product Management
CurtThorin
Solution Consultant

3. 3
April 2019 | OpsRamp Proprietary/Confidential
The OpsRamp Mission
Be the First
to Know
AchieveVisibility and
Control Across a Hybrid
Infrastructure
Run IT Ops as
a Service
Modern SaaS based
Multi-Tenant ITOM
Platform
Take Action Faster with
Context and Insight
Service-Centric AIOps for
Intelligent Event Correlation

4. 4
April 2019 | OpsRamp Proprietary/Confidential
The OpsRamp Mission: Use Cases
Be the First
to Know
AchieveVisibility and
Control Across a Hybrid
Infrastructure
Run IT Ops as
a Service
Modern SaaS based
Multi-Tenant ITOM
Platform
Take Action Faster with
Context and Insight
Hybrid IT Infrastructure
Discovery & Monitoring
Intelligent Incident
Management with AIOps
Digital Ops
Command Center

5. 5
April 2019 | OpsRamp Proprietary/Confidential
The OpsRamp Mission: Integrate to Consolidate
Be the First
to Know
AchieveVisibility and
Control Across a Hybrid
Infrastructure
Run IT Ops as
a Service
Take Action Faster with
Context and Insight

6. OpsRamp Proprietary/Confidential
Innovating at the Speed of SaaS
opsramp.com/whatsnew

7. OpsRamp Proprietary/Confidential
Fall 2019:What’s New
• OpsQ: Service-Centric AIOps
• Cloud Monitoring
• Synthetic Monitoring
• Custom Integration Framework
• Platform Updates
• Q & A
opsramp.com/whatsnew

8. Service-Centric AIOps
“67% of respondents have concerns about the relevance
and reliability of the insights delivered by artificial
intelligence for IT operations (AIOps) tools.”
2019 State of AIOps Report
info.opsramp.com/state-of-aiops
opsramp.com/guide-to-aiops/

9. Service-Centric AIOps: OpsRamp OpsQ
RECOGNIZE
Intelligent Alerting
MEASURE
Alert Correlation
CONTROL
Alert Escalation
SUSTAIN
Auto-Remediation

10. OpsRamp Proprietary/Confidential
10
Alert Similarity Reinforced Correlation
Alert similarity to
discover related alerts for
faster troubleshooting
and reduced downtime.
● Bring together related
alerts for root-cause
analysis
● Increase correlation
accuracy
● Insights into patterns
of resource activity in
your environment that
cause these common
alerts.
Discover hidden connections across alert sequences.

11. OpsRamp Proprietary/Confidential
11
Fine-Grained Observed ModeWidgets
OpsQ Observed Mode
widgets showcase
potential alert reduction
results for inferences
created in Observed
Mode.
Analyze shadow inferences in action before rolling them into production.

12. OpsRamp Proprietary/Confidential
12
Improved Context Ingestion
Include resource name,
resource group, service
group, location, and
custom attributes while
posting an alert to
OpsRamp so that OpsQ
can deliver contextual
event correlation for
alerts from third-party
tools.
OpsQ can ingest resource context via alerts from other IT ops monitoring tools.

13. OpsRamp Proprietary/Confidential
Fall 2019:What’s New
• OpsQ: Service-Centric AIOps
• Cloud Monitoring
• Synthetic Monitoring
• Custom Integration Framework
• Platform Updates
• Q&A
opsramp.com/whatsnew

14. OpsRamp Multi-Cloud Monitoring
100+ integrations for AWS, Azure, and GCP

15. OpsRamp Proprietary/Confidential
15
Cloud Monitoring Integrations
AWS IoT
Showcase availability,
connection, publish
times, and other
critical metrics within
the IoT platform.
AWS DeveloperTools
Visibility into
provisioning,
performance of dev tools
like CodeCommit,
CodeBuild, CodeDeploy,
and CodePipeline.
GCP EventVisibility
Capture and track
events from GCP
platform services that
help in dynamic,
real-time discovery of
GCP resources.

16. OpsRamp Proprietary/Confidential
16
Synthetic Monitoring
Pinpoint website outages
to specific network
routes.
Better triage website
availability issues, by
honing in on specific
routes and ISPs
impacting users’ access
to websites.
Measure the user experience of websites and apps through simulated
transactions.

17. OpsRamp Proprietary/Confidential
17
Custom Integration Framework
Build custom integrations
to ingest alerts from any
webhook-capable tool
into the OpsRamp
platform.
Build custom integrations using webhook authentication.

18. OpsRamp Proprietary/Confidential
Alert Source in Email-based Event Integrations
Define alert sources for
Email Integrations from a
predefined list.

19. OpsRamp Proprietary/Confidential
19
Platform Updates: Access Controls
Manage how data is viewed across different users and tenants.
Share Dashboards with Specific Roles Access Controls for Custom Integrations
Automated User
Provisioning for
Azure Active
DirectoryTerminate
User Action

20. OpsRamp Proprietary/Confidential
20
Platform Updates: Agents, Gateways, APIs, Reports
Agent in MS Windows MSI Format New and Updates APIs
Be sure to read the release notes for all of the details!
Reporting Enhancements

21. OpsRamp Proprietary/Confidential
Fall 2019:What’s New
• OpsQ: Service-Centric AIOps
• Cloud Monitoring
• Synthetic Monitoring
• Custom Integration Framework
• Platform Updates
• Q & A
opsramp.com/whatsnew

22. Connect on the OpsRamp Customer Community
support.opsramp.com

23. OpsRamp Proprietary/Confidential
Keep Up with OpsRamp on Social Media
opsramp.com/whatsnew