The document discusses the evolution of IT operations towards a 'noops' approach, which emphasizes automation and abstraction from underlying infrastructure. It highlights the contrast between traditional operations, DevOps, and emerging paradigms such as 'newops,' emphasizing the need for a collaborative, proactive, and hybrid IT management strategy. The piece suggests that while 'noops' presents a vision for the future, a comprehensive transformation is necessary for effective IT operations in modern enterprises.

1. Darren Cunningham, OpsRamp
Jason Bloomberg, Intellyx
No Ops? OrYes, Ops!
The Future of Operations in a DevOpsWorld

2. NoOps? Or Yes, Ops!
The Future of Operations
in a DevOps World
Jason Bloomberg
President
jason@intellyx.com
@theebizwizard
Copyright © 2018, Intellyx, LLC

3. The Shifting Landscape of IT
Operations
• Manual tooling
• On-prem only
• Strained relationship
with appdev
• Reactive ‘firefighting’
– Increasing automation
– Fully hybrid, cloud-first
– Collaboration & increasing
‘infrastructure as code’
– Predictive, leveraging AI
Copyright © 2018, Intellyx, LLC
All here today

4. What is NoOps?
• Fully automated IT
environment
• Entirely abstracted from
underlying infrastructure
• No need for team to
manage infrastructure in-
house
Copyright © 2018, Intellyx, LLC
PhotoCredit:PhotoCredit:ChristopherBownshttps://www.flickr.com/photos/cipherswarm/

5. Where is NoOps in Practice Today?
• At Google?
– A lot of buzz around NoOps in
2016, but focus has shifted to
expanding set of services
• At AWS?
– Pushing for NoOps at customers,
but not internally
• Apple, Facebook, NetFlix, etc.?
– Ops at scale doesn’t mean NoOps
• Enterprises?
– Not on your life
Copyright © 2018, Intellyx, LLC
PhotoCredit:JonathanStewarthttps://www.flickr.com/photos/51804380@N07/

6. NoOps On the Cloud (not in It)
NoOps on the Cloud
Copyright © 2018, Intellyx, LLC
ImageCredit:TylerTreathttps://bravenewgeek.com/tag/newops/
Traditional Ops

7. NoOps vs. DevOps
Gene Kim boils down DevOps to three principles:
• Flow: movement of features through CI pipeline
– NoOps lowers friction & increases flow, making DevOps better
• Fast feedback: as features progress through pipeline
– NoOps facilitates shipping of defects as well as features
– Proper monitoring and feedback necessary
• Continuous learning & improvement
– NoOps is culmination of this process
Copyright © 2018, Intellyx, LLC
To say NoOps is the end of DevOps is to say we have nothing
left to learn and nothing to improve.
– Jordan Bach, DevOps engineer
Quote:https://blog.appdynamics.com/engineering/is-noops-the-end-of-devops-think-again/

8. NoOps vs. ‘NewOps’
Copyright © 2018, Intellyx, LLC
ImageCredit:TylerTreathttps://bravenewgeek.com/tag/newops/
Add ‘on premises’ for fully hybrid environment

9. What is ‘Hybrid IT’?
• Management approach
centered on a workload-
centric and value-driven
abstracted technology stack
• May include:
– Legacy infrastructure
– On-premises virtualization
– Private and/or public cloud
– IaaS, PaaS, and/or SaaS
Copyright © 2018, Intellyx, LLC9
PhotoCredit:SeanEllishttps://www.flickr.com/photos/s_w_ellis/

10. When would NoOps be Practical?
• When your environment is
largely homogeneous
• When change at the
infrastructure level is rare
• When you have nothing
more to learn about ops
Copyright © 2018, Intellyx, LLC
PhotoCredit:KindnessArthttps://www.flickr.com/photos/actionkabimax/
Ain’t gonna happen

11. Modern Ops, or ‘NewOps’
• Cloud-first
• Proactive
– AI-driven predictive insights and automation
• Collaborative
– Constant feedback, learning relationship with
appdev, ops as services
• Fully hybrid
– Public cloud, hosted/on-premises private
cloud, on-premises virtualized environments,
and legacy environments
Copyright © 2018, Intellyx, LLC
PhotoCredit:ChristoDrummkopfhttps://www.flickr.com/photos/cdrummbks/

12. Darren Cunningham, OpsRamp
From Operational to Transformational
Digital Operations

13. From Software Everywhere to Ops Needed Everywhere
2015
"Every business will become a
software business, build applications,
use advanced analytics and provide SaaS
services.” -Satya Nadella
Today
Every business unit is a software
startup, not waiting for IT, sourcing
external providers.

14. There are 3 Transformations Driving IT Today
IT Transformation
Infrastructure Transformation
Proliferation of Cloud Services
Device-centric to workload-centric
Cost escalation
DevOps Transformation
Supporting continuous delivery
From “specialist” to “versatilist”
Agility is the primary driver
Tool Transformation
Point tools are a reality
Many metrics, but no system topology
Contextual views are now a rarity

15. 15
Infrastructure Transformation
OLD WAY
Datacenters
Servers
Private Cloud
Virtualization
Centralized IT Staff
NEW WAY
Multi-Cloud
Serverless
Cloud-Native Applications
Hybrid IT Management
Decentralized Teams

16. The Dev-ification of Ops
Focus is on:
• Flexibility
• Agility
• Continuous
Deployment
“Operations has been adopting
so many of the techniques used
by developers to support more
agile and responsive processes
that we're seeing a kind of
"dev-ification of ops.”
-Gene Kim

17. 17
DevOps Requires A New Kind Of Business Mindset
Real-
Time
Visibility
Application
Performance
Business
Service
Availability
Reporting
System
Health

18. 18
But Do Point Tools Miss the Point?

19. Control the Chaos with a Unified Platform
100%
Visibility across your hybrid IT
infrastructure
50%
Cost savings vs. too many ITOM
tools in place today.
50%
Reduction
in MTTR
Take Action Faster with
Context and Insight (AIOps)
Be the First to
Know
Run IT Ops as
a Service
50%
Reduction
in MTTD

20. From Jason:
• Cloud-first and proactive (AI-driven predictive insights and automation)
• Collaborative (Constant feedback, learning relationship with appdev, ops as
services)
• Fully hybrid
From Darren:
• Recognize the shift to IT Operations as a Service
• Seek to become service-centric, not element centric
• Investigate AIOps and a platform approach to modern IT Ops
Next Steps
www.OpsRamp.com
www.Intellyx.com