DevOps is supposed to bring the worlds of software development and IT operations together, leveraging automation to shift the responsibilities of ops personnel away from traditional ops tasks. In some circles, the natural evolution of this trend leads to ‘NoOps’ – where data centers are entirely lights-out, with nary an ops person in sight. For enterprises, the ops role will certainly evolve, but rumors of its demise have been greatly exaggerated. In the future, IT capabilities will become a set of shared services with central governance that supports autonomy across the entire organization, so that teams can be as close to the customer experience as possible. Join Jason Bloomberg, president of analyst firm Intellyx, and Darren Cunningham, vice president, marketing from OpsRamp, who will discuss: What should be the role of IT ops in the new modern, hybrid, multi-cloud, cloud native world What are the new skills, approaches, and strategies that ops teams will require How DevOps and other transformative trends will actually make ops more important, not less

1. Darren Cunningham, OpsRamp
Jason Bloomberg, Intellyx
No Ops? OrYes, Ops!
The Future of Operations in a DevOpsWorld

2. NoOps? Or Yes, Ops!
The Future of Operations
in a DevOps World
Jason Bloomberg
President
jason@intellyx.com
@theebizwizard
Copyright © 2018, Intellyx, LLC

3. The Shifting Landscape of IT
Operations
• Manual tooling
• On-prem only
• Strained relationship
with appdev
• Reactive ‘firefighting’
– Increasing automation
– Fully hybrid, cloud-first
– Collaboration & increasing
‘infrastructure as code’
– Predictive, leveraging AI
Copyright © 2018, Intellyx, LLC
All here today

4. What is NoOps?
• Fully automated IT
environment
• Entirely abstracted from
underlying infrastructure
• No need for team to
manage infrastructure in-
house
Copyright © 2018, Intellyx, LLC
PhotoCredit:PhotoCredit:ChristopherBownshttps://www.flickr.com/photos/cipherswarm/

5. Where is NoOps in Practice Today?
• At Google?
– A lot of buzz around NoOps in
2016, but focus has shifted to
expanding set of services
• At AWS?
– Pushing for NoOps at customers,
but not internally
• Apple, Facebook, NetFlix, etc.?
– Ops at scale doesn’t mean NoOps
• Enterprises?
– Not on your life
Copyright © 2018, Intellyx, LLC
PhotoCredit:JonathanStewarthttps://www.flickr.com/photos/51804380@N07/

6. NoOps On the Cloud (not in It)
NoOps on the Cloud
Copyright © 2018, Intellyx, LLC
ImageCredit:TylerTreathttps://bravenewgeek.com/tag/newops/
Traditional Ops

7. NoOps vs. DevOps
Gene Kim boils down DevOps to three principles:
• Flow: movement of features through CI pipeline
– NoOps lowers friction & increases flow, making DevOps better
• Fast feedback: as features progress through pipeline
– NoOps facilitates shipping of defects as well as features
– Proper monitoring and feedback necessary
• Continuous learning & improvement
– NoOps is culmination of this process
Copyright © 2018, Intellyx, LLC
To say NoOps is the end of DevOps is to say we have nothing
left to learn and nothing to improve.
– Jordan Bach, DevOps engineer
Quote:https://blog.appdynamics.com/engineering/is-noops-the-end-of-devops-think-again/

8. NoOps vs. ‘NewOps’
Copyright © 2018, Intellyx, LLC
ImageCredit:TylerTreathttps://bravenewgeek.com/tag/newops/
Add ‘on premises’ for fully hybrid environment

9. What is ‘Hybrid IT’?
• Management approach
centered on a workload-
centric and value-driven
abstracted technology stack
• May include:
– Legacy infrastructure
– On-premises virtualization
– Private and/or public cloud
– IaaS, PaaS, and/or SaaS
Copyright © 2018, Intellyx, LLC9
PhotoCredit:SeanEllishttps://www.flickr.com/photos/s_w_ellis/

10. When would NoOps be Practical?
• When your environment is
largely homogeneous
• When change at the
infrastructure level is rare
• When you have nothing
more to learn about ops
Copyright © 2018, Intellyx, LLC
PhotoCredit:KindnessArthttps://www.flickr.com/photos/actionkabimax/
Ain’t gonna happen

11. Modern Ops, or ‘NewOps’
• Cloud-first
• Proactive
– AI-driven predictive insights and automation
• Collaborative
– Constant feedback, learning relationship with
appdev, ops as services
• Fully hybrid
– Public cloud, hosted/on-premises private
cloud, on-premises virtualized environments,
and legacy environments
Copyright © 2018, Intellyx, LLC
PhotoCredit:ChristoDrummkopfhttps://www.flickr.com/photos/cdrummbks/

12. Darren Cunningham, OpsRamp
From Operational to Transformational
Digital Operations

13. From Software Everywhere to Ops Needed Everywhere
2015
"Every business will become a
software business, build applications,
use advanced analytics and provide SaaS
services.” -Satya Nadella
Today
Every business unit is a software
startup, not waiting for IT, sourcing
external providers.

14. There are 3 Transformations Driving IT Today
IT Transformation
Infrastructure Transformation
Proliferation of Cloud Services
Device-centric to workload-centric
Cost escalation
DevOps Transformation
Supporting continuous delivery
From “specialist” to “versatilist”
Agility is the primary driver
Tool Transformation
Point tools are a reality
Many metrics, but no system topology
Contextual views are now a rarity

15. 15
Infrastructure Transformation
OLD WAY
Datacenters
Servers
Private Cloud
Virtualization
Centralized IT Staff
NEW WAY
Multi-Cloud
Serverless
Cloud-Native Applications
Hybrid IT Management
Decentralized Teams

16. The Dev-ification of Ops
Focus is on:
• Flexibility
• Agility
• Continuous
Deployment
“Operations has been adopting
so many of the techniques used
by developers to support more
agile and responsive processes
that we're seeing a kind of
"dev-ification of ops.”
-Gene Kim

17. 17
DevOps Requires A New Kind Of Business Mindset
Real-
Time
Visibility
Application
Performance
Business
Service
Availability
Reporting
System
Health

18. 18
But Do Point Tools Miss the Point?

19. Control the Chaos with a Unified Platform
100%
Visibility across your hybrid IT
infrastructure
50%
Cost savings vs. too many ITOM
tools in place today.
50%
Reduction
in MTTR
Take Action Faster with
Context and Insight (AIOps)
Be the First to
Know
Run IT Ops as
a Service
50%
Reduction
in MTTD

20. From Jason:
• Cloud-first and proactive (AI-driven predictive insights and automation)
• Collaborative (Constant feedback, learning relationship with appdev, ops as
services)
• Fully hybrid
From Darren:
• Recognize the shift to IT Operations as a Service
• Seek to become service-centric, not element centric
• Investigate AIOps and a platform approach to modern IT Ops
Next Steps
www.OpsRamp.com
www.Intellyx.com