This document discusses how an IoT platform can enable connectivity of devices, processing of sensor data, analytics and decision making, integration with other systems, and application development. It provides an overview of the key capabilities of an IoT platform, including device management, analytics, integration, and low-code application development. It also discusses how such a platform can support use cases across various industries from industrial IoT to smart cities.

1. FROM SENSOR DATA
PROCESSING TO PROACTIVE
ALERTING AND AI
Misja Heuveling
Principal Digital Architect
25 September 2018
© 2018 Software AG. All rights reserved.

2. 2 | © 2018 Software AG. All rights reserved.
Wisdom
Knowledge
Insight
Data

3. 2 | © 2018 Software AG. All rights reserved.
Wisdom
Knowledge
Insight
Data

4. 4 |
Device ManagementFlexible Deployment
Private data centerPublic CloudAutomated deployment in public cloud
Migrate between public and private cloud
No lock-in to IaaS layer
Device ManagementEnd-to-end Security
Strong encryption (TLS A+ grade)
Enforce password policies
Two-factor authentication
Global role & permission management
Restrict access to inventory and operations
Hierarchical user management, delegates
Device ManagementScalability & High Availability
Tested with 8+ million devices
Increase capacity by adding servers
No outage if database/core server fails
Disaster recovery options
Active / Passive => RPO < 1 min
Active / Active => RPO & RTO < 1 min.
CLOUD-FIRST, CARRIER-GRADE IOT PLATFORM
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Device ManagementTrue Multi-Tenancy
…
On-board new customer by single API call
100% data isolation
~ 0€ production costs for trial customers
Sub tenant management
Tenant statistics
Application subscription management

5. 5 |
DATA
SENSOR DATA PROCESSING
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6. 6 |
IOT | REFERENCE ARCHITECTURE
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Device management
Connectivity
Gateway
Connected Devices
Device
Connectivity

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all devices, all networks, all verticals, all use cases
…
CUMULOCITY IOT
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DEVICE CONNECTIVITY
Plug & Play with existing integrations
100+ devices and gateways
300+ protocols (BACnet, KNX, Siemens..)
Connect over any IP network without VPN
Cloud Fieldbus
Central, web based end-to-end integration
LPWAN Agents
NB-IoT
Model-less integration
Use 1000’s of device types/versions
Device originated data model extension
Protocols supported:
MQTT, REST, LWM2M, Tracker, SNMP
SmartREST payload compression
Device SDK’s for:
Use any environment with:
SE & ME
Integrate new device types
DEVICES

8. 8 |
all devices – all use cases – all networks
…
CUMULOCITY IOT
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DEVICE MANAGEMENT & DEVICE TWIN
DEVICES
Connection Management
▪ Device Inventory & Runtime Statistics
▪ Device Identity Management
▪ Credentials per individual device
▪ Provisioning for small & large deployment
▪ Auto-registration
▪ Asset management (network, location, …)
▪ Gateway hierarchy and command routing
▪ Device Twin
▪ Connection availability monitoring
▪ Connection metrics (RSSI, Signal strength)
▪ Switching between IP and SMS
Device Lifecycle Device Operations
▪ Access screen of remote machine / HMI
▪ Single sign login, per user access rights
▪ No shared password, no VPN,
no client SW
▪ Firmware & software management
▪ Fault & alarm management
▪ Configuration management
▪ Remote command execution
▪ Bulk operations with scheduling
▪ Troubleshooting: Remote shell, logs, ….
▪ Real-time alarms with integrated workflow
Remote Access

9. 9 |
IIOT PATTERN – EXAMPLE CONDITION MONITORING
REMOTE MONITORING, SCADA CONTROL & PREDICTIVE MAINTENANCE
SCADA control
5.000 params

10. 10 |
COMPONENTS OF AN END-TO-END IOT SOLUTION
2017 8 Software AG. All rights reserved.
IoT Endpoints
ERP
CRM
SaaS
IoT Cloud Platform Enterprise Applications
Long-range
Communication
Integration
(e.g. REST)
SouthBoundAPIs
NorthBoundAPIs
IoT Edge
Thin | Thick
Gateway |
Agent
Local
Communication
Edge
Server
An IoT cloud hub is not always sufficient…

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Data processing and analytics
INSIGHT
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12. 12 |
IOT | LAMBDA ARCHITECTURE
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handling data in motion & data at rest
S p e e d L a y e r
B a t c h L a y e r
Connectivity Data & Analytics
Streaming
Analytics
Predictive Model
Execution
Gateway
Business
Intelligence
Time Series
Analytics
Predictive Model
Creation
Connected Devices
Device
Connectivity
Storage
In-Memory Dashboards

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all devices – all use cases – all networks
…
CUMULOCITY IOT
© 2018 Software AG. All rights reserved.
ANALYTICS & DATA
DEVICES
ANALYTICS & DECISIONS
Visualization & Data ExplorationStreaming & Predictive Analytics
Apama’s patented, in-memory streaming
analytics enables:
▪ Filtering, correlation, aggregation and
pattern detection with time and location
constraints
▪ Enrichment of streaming data with
context data for deeper, richer analytics
▪ Performs analytics on both discrete
events and event streams
▪ Designed for high throughput & low
latency, with small HW footprint
▪ Predictive analytics with R and Python
▪ Operationalization of predictive models
▪ Elastically scalable data store (MongoDB)
▪ Complemented by Terracotta DB as
in-memory data platform
▪ Pre-built integration with data lakes
▪ Built-in IoT/IIoT domain data models
Data Management
▪ Interactive business-focused mashup
dashboards with responsive design
▪ Real-time with historic data blending
▪ Exploratory ad-hoc & time series analysis
▪ Supports rich set of data sources
▪ SCADA visualization
▪ IIoT Cockpit & Digital Twins

14. 3 |
VISION - IOT SOLUTION BUILDING SHOULD BE THAT SIMPLE
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BUILD
APPLICATIONS
Build & deploy data-driven
applications easily to drive
business value
< 30 minutes
INTEGRATE
APPLICATIONS
Integrate with existing
enterprise applications and
cloud services
< 10 minutes
ANALYTICS &
DASHBOARDS
Build and run analytics and
create real-time interactive
dashboards
< 10 minutes
CONNECT
DEVICES
Connect a new device,
consume live data and be
able to trigger operations
< 5 minutes

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CRITICAL GENERATORS
DIGITAL TWIN & SMART RULES
CLASSIC AUTOMATION TECHNOLOGY (AT) INTERNET OF THINGS (IOT)
Condition Monitoring
60 parameters
real-time
approx. different
100 models
Device Connectivity
Device Management
Predictive Maintenance
Touch Control /
Human Machine Interface (HMI)
Link to Business Systems
(ERP, CRM,…)
Alerting
“Smart Rules”
Workforce Management
Link to Process Automation
16

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Adding the business context
KNOWLEDGE
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IOT | REFERENCE ARCHITECTURE
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(Hybrid-) Integration between IT and OT
S p e e d L a y e r
B a t c h L a y e r
Connectivity OT / IT IntegrationData & Analytics
Streaming
Analytics
Predictive Model
Execution
Gateway
Business
Intelligence
Time Series
Analytics
Predictive Model
Creation
Connected Devices
Enterprise Applications (IT)
& Production Data (OT)
MES
ERP
CRM
SaaS DB
Device
Connectivity
API Management &
Hybrid Integration
Storage
In-Memory Dashboards

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ISA-95 DOMAINS
Bridging OT / IT domains is not trivial
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OT /
Automation
IT
SCADA
DCS
PLC
MES
Historian
ERP, WMS,
eBusinees, SCM,
CRM, PLM
Software AG
solutions securely
bridge these areas
HMI
LIMS, PLM

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all devices – all use cases – all networks
…
CUMULOCITY IOT
© 2018 Software AG. All rights reserved.
INTEGRATION & API
DEVICES
ANALYTICS & DECISIONS
INTEGRATION & API
Hybrid Integration
▪ Easily integrate device data with
Enterprise Apps, Cloud Apps, Big Data
Apps and 3rd Party Ecosystems
▪ 150+ adapters: SAP, Ora, ServiceNow,
Salesforce, MS Dynamics, AWS S3, …
▪ Manipulate data with graphical mapping
& convert it into other formats
▪ Provide support for relevant protocol and
interfaces in addition to IoT protocols
▪ End-to-end security support; supporting
all relevant security standards like OAuth,
SAML, Kerberos plus custom APIs
▪ Start automated actions based on IoT
events (e.g. remedy actions, kick off
smart contracts, send technician out)
API Management
▪ Full lifecycle API Management for
delivering higher-value data via REST,
SOAP, etc.
▪ API Portal for API design, development,
promotion and 3rd party access
▪ API Gateway for security, authorization,
monitoring, governance & monetization

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Scope of work:
Detection of painting flaws in
real time
Technical solution:
Edge Analytics, Machine
Learning (ML), IoT Platform
Benefits:
Less production waste,
condition monitoring
END-TO-END IOT PLATFORM
PREDICTIVE ANALYTICS USING IOT, ANALYTICS AND ML CAPABILITIES
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22. 22 |
WISDOM
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23. 23 |
IOT | HIGH-LEVEL OT/ IT ARCHITECTURE
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Actions based on augmented intelligence
S p e e d L a y e r
B a t c h L a y e r
Connectivity OT / IT IntegrationData & Analytics Actions
Streaming
Analytics
Predictive Model
Execution
Gateway
Business
Intelligence
Time Series
Analytics
Predictive Model
Creation
Connected Devices
Enterprise Applications (IT)
& Production Data (OT)
MES
ERP
CRM
SaaS DB
Device
Connectivity
API Management &
Hybrid Integration
APIs
Processes
Human
Alerts
Storage
In-Memory Dashboards

24. 24 |
all devices – all use cases – all networks
…
CUMULOCITY IOT
© 2018 Software AG. All rights reserved.
PROCESS AUTOMATION & APPLICATION DEVELOPMENT
DEVICES
ANALYTICS & DECISIONS
INTEGRATION & API
Process & Applications
▪ Low Code Apps: Visually configure
forms-based applications with business
rules, processes, cases, SLAs,
dashboards, and reporting.
High-Productivity App Development
▪ Dynamic Processes: Insert & change
processes “on the fly” including in-flight
tasks, steps and sub-processes.
▪ Microservice SDK & Hosting: Add and
run self-developed functionality easily
High-Control App Development

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> 2000*
Data parameter
combinations
~ 400k
Crashes
analyzed
> 5 mio.
customers
worldwide
Miles of
driving data
END-TO-END CAR DATA PLATFORM
© 2017 Software AG. All rights reserved. Confidential
380 bn.
World’s leading insurance
telematics provider (today: 40% market share)
Global car insurance market outlook
1bn+ cars worldwide on the road
TAM: ~ $650bn insurance contract volume
(market share today: ~ $35bn)
Risk analytics
Other services
Crash & claims
*vehicle, weather, traffic, socio-demographics …
Picture source: Las Vegas weekly
Current statistics / figures

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FROM DATA TO BUSINESS OUTCOMES
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INTEGRATED ARCHITECTURE
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28. 28 |
…
CUMULOCITY IOT
© 2018 Software AG. All rights reserved.
SOLUTION ACCELERATORS
all devices, all networks, all verticals, all use cases
INTEGRATION & API
DATA & ANALYTICS
DEVICES
PROCESS & APPLICATIONS
SOLUTION ACCELERATORS
Pre-packed Features, Plugins and
Configurations
Simplifies, speeds & secures time to value:
Industrial IoT Accelerator:
Cloud Fieldbus secure connection
Support for over 300 protocols
Full featured SCADA-like visualizations
Telematics Accelerator:
Connect industrial vehicles
Optimize vehicle operations
Analyze environmental conditions
Tracking Accelerator:
Connection to locator devices
Geofencing and localization techniques
Condition monitoring
Starter Kit for various
Use Cases & Industries

29. 29 |
SOME OF OUR EXAMPLE IOT USE CASES
Smart, connected products Industrial IoT
Patient monitoring
Traffic monitoring / Safety Smart City
Grid element monitoring Utility metering
Logistics & Asset tracking Surveillance & Security
Retail / Vending telemetry Intelligent building
Sensing & Observations
Medical equipment
What’s your
business?
Metadata collection for people and
vehicle counting & events
Conveyor in auto manufacturing

30. 30 | © 2018 Software AG. All rights reserved.