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© 2019 FORRESTER. REPRODUCTION PROHIBITED.
AIOps: The Next Five Years
Rich Lane, Sr. Analyst
Jan 29, 2019
2© 2019 FORRESTER. REPRODUCTION PROHIBITED.
The Changing World of Monitoring
AI is the key to future IT operations assurance
3© 2019 FORRESTER. REPRODUCTION PROHIBITED.
Agenda
› Where we were before
› Where we are now
› Where we will eventually be
4© 2019 FORRESTER. REPRODUCTION PROHIBITED.
The Good Old Days
5© 2019 FORRESTER. REPRODUCTION PROHIBITED.
Agenda
› Where we were before
› Where we are now
› Where we will eventually be
6© 2019 FORRESTER. REPRODUCTION PROHIBITED.
Today’s data overload
7© 2019 FORRESTER. REPRODUCTION PROHIBITED.
AI for IT Operations is a Culture Shift
› I&O teams will need to realign much like DevOps
• Silos must be broken down and monitoring tools consolidated
• Bridge calls, response teams, and war rooms are antiquated
› A single source of monitoring truth
• Today we measure digital experience not just 99.999
› Next Gen Systems – Contextual Intelligence
• Everything in modern IT relates and a fault has multiple follow on effects
8© 2019 FORRESTER. REPRODUCTION PROHIBITED.
Agenda
› Where we were before
› Where we are now
› Where we will eventually be
9© 2019 FORRESTER. REPRODUCTION PROHIBITED.
“In which of the following emerging technologies will your firm
invest/is your firm investing in as part of their most recent digital
transformation?”
Base: 2,391 services decision-makers who are involved in their company's digital transformation
Source: Business Technographics® Global Services Survey, 2018
2%
3%
19%
26%
31%
36%
41%
46%
51%
58%
Other
Don’t know
Virtual reality
Augmented reality
Containers
Insights services
Blockchain
AI, ML, and cognitive computing technologies
Automation software
Internet of Things (IoT)
10© 2019 FORRESTER. REPRODUCTION PROHIBITED.
AI for IT Operations Beyond Today
› Trust for AI to make a huge leap forward
• Operations teams will integrate AI systems into daily routines
• Low priority tasks that used to require humans to determine remediation path will be performed by
AI driven systems
› AI driven technology will go beyond automation
• Predictive insights will expand
• Prescriptive insights will increase in accuracy
› Integrations across the entire pipeline of IT services
• CI/CD systems will complete the loop of monitoring/remediation
• ITSM integrations will make history of ticket queue management
• AI driven monitoring systems will drive CMDB rationalization…finally
11© 2019 FORRESTER. REPRODUCTION PROHIBITED.
AI for IT Operations Beyond Today
› Closer team collaboration
• ChatOps becomes imbedded in everyday IT Ops life
› IT will become the leader of business insight data
• Using AI driven monitoring tools non-convention data consumers can be served
• CMO, Sales, and CFO dashboards for real-time financial performance will be provided by IT Ops
› Digital transformations will change IT
• Business is digitizing to compete effectively
• DT creates more and more pressure on IT through complexity, speed, data volumes
• Humans can no longer keep up
• AI must lead the way
FORRESTER.COM
Thank you
© 2019 FORRESTER. REPRODUCTION PROHIBITED.
Confidential and Proprietary Information for Moogsoft Inc.
AIOps: What is it and
where is it going?
Confidential and Proprietary Information for Moogsoft Inc.
What is AI?
The reverse engineering of cognitive algorithms deployed by the brain
with the goal of observing, understanding, and manipulating complexly
structured and dynamic environments.
Why? - because traditional programming techniques are pretty rubbish at
dealing with highly complex and dynamic environments!
Confidential and Proprietary Information for Moogsoft Inc.
What is AIOps?
The application of AI-based algorithms to IT operations use cases with
the goal of reducing MTTR and, by iteratively increasing the quality of
resolutions, MTBO.
We use don’t use AI because it’s cool. We use it because it is necessary!
Confidential and Proprietary Information for Moogsoft Inc.
The Three Dimensions of AI
Problem Selection/Action
Pattern Discovery
Inference
Confidential and Proprietary Information for Moogsoft Inc.
Situation
Room
Situation
Similarity
Collaboration
Learning
Causality
Probable
Root-Cause
Vertex
Entropy
Correlation
ABC
Topology
Text
Time
1010100
1010010
0100110
0010101
<f(x),x1> <g(x),x1>
INFORMATION
RICH
DATA
STREAM
CLUSTERS SITUATIONS
Entropy
Analysis
Metrics
AIOps In Action
TOPOLOGICAL
GRAPH
DATA
Dimension 3Dimension 1Dimension 2Dimension 3
Logs
Events

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AIOps - The next 5 years

  • 1. © 2019 FORRESTER. REPRODUCTION PROHIBITED. AIOps: The Next Five Years Rich Lane, Sr. Analyst Jan 29, 2019
  • 2. 2© 2019 FORRESTER. REPRODUCTION PROHIBITED. The Changing World of Monitoring AI is the key to future IT operations assurance
  • 3. 3© 2019 FORRESTER. REPRODUCTION PROHIBITED. Agenda › Where we were before › Where we are now › Where we will eventually be
  • 4. 4© 2019 FORRESTER. REPRODUCTION PROHIBITED. The Good Old Days
  • 5. 5© 2019 FORRESTER. REPRODUCTION PROHIBITED. Agenda › Where we were before › Where we are now › Where we will eventually be
  • 6. 6© 2019 FORRESTER. REPRODUCTION PROHIBITED. Today’s data overload
  • 7. 7© 2019 FORRESTER. REPRODUCTION PROHIBITED. AI for IT Operations is a Culture Shift › I&O teams will need to realign much like DevOps • Silos must be broken down and monitoring tools consolidated • Bridge calls, response teams, and war rooms are antiquated › A single source of monitoring truth • Today we measure digital experience not just 99.999 › Next Gen Systems – Contextual Intelligence • Everything in modern IT relates and a fault has multiple follow on effects
  • 8. 8© 2019 FORRESTER. REPRODUCTION PROHIBITED. Agenda › Where we were before › Where we are now › Where we will eventually be
  • 9. 9© 2019 FORRESTER. REPRODUCTION PROHIBITED. “In which of the following emerging technologies will your firm invest/is your firm investing in as part of their most recent digital transformation?” Base: 2,391 services decision-makers who are involved in their company's digital transformation Source: Business Technographics® Global Services Survey, 2018 2% 3% 19% 26% 31% 36% 41% 46% 51% 58% Other Don’t know Virtual reality Augmented reality Containers Insights services Blockchain AI, ML, and cognitive computing technologies Automation software Internet of Things (IoT)
  • 10. 10© 2019 FORRESTER. REPRODUCTION PROHIBITED. AI for IT Operations Beyond Today › Trust for AI to make a huge leap forward • Operations teams will integrate AI systems into daily routines • Low priority tasks that used to require humans to determine remediation path will be performed by AI driven systems › AI driven technology will go beyond automation • Predictive insights will expand • Prescriptive insights will increase in accuracy › Integrations across the entire pipeline of IT services • CI/CD systems will complete the loop of monitoring/remediation • ITSM integrations will make history of ticket queue management • AI driven monitoring systems will drive CMDB rationalization…finally
  • 11. 11© 2019 FORRESTER. REPRODUCTION PROHIBITED. AI for IT Operations Beyond Today › Closer team collaboration • ChatOps becomes imbedded in everyday IT Ops life › IT will become the leader of business insight data • Using AI driven monitoring tools non-convention data consumers can be served • CMO, Sales, and CFO dashboards for real-time financial performance will be provided by IT Ops › Digital transformations will change IT • Business is digitizing to compete effectively • DT creates more and more pressure on IT through complexity, speed, data volumes • Humans can no longer keep up • AI must lead the way
  • 12. FORRESTER.COM Thank you © 2019 FORRESTER. REPRODUCTION PROHIBITED.
  • 13. Confidential and Proprietary Information for Moogsoft Inc. AIOps: What is it and where is it going?
  • 14. Confidential and Proprietary Information for Moogsoft Inc. What is AI? The reverse engineering of cognitive algorithms deployed by the brain with the goal of observing, understanding, and manipulating complexly structured and dynamic environments. Why? - because traditional programming techniques are pretty rubbish at dealing with highly complex and dynamic environments!
  • 15. Confidential and Proprietary Information for Moogsoft Inc. What is AIOps? The application of AI-based algorithms to IT operations use cases with the goal of reducing MTTR and, by iteratively increasing the quality of resolutions, MTBO. We use don’t use AI because it’s cool. We use it because it is necessary!
  • 16. Confidential and Proprietary Information for Moogsoft Inc. The Three Dimensions of AI Problem Selection/Action Pattern Discovery Inference
  • 17. Confidential and Proprietary Information for Moogsoft Inc. Situation Room Situation Similarity Collaboration Learning Causality Probable Root-Cause Vertex Entropy Correlation ABC Topology Text Time 1010100 1010010 0100110 0010101 <f(x),x1> <g(x),x1> INFORMATION RICH DATA STREAM CLUSTERS SITUATIONS Entropy Analysis Metrics AIOps In Action TOPOLOGICAL GRAPH DATA Dimension 3Dimension 1Dimension 2Dimension 3 Logs Events