This document provides an overview of an operations management course being taught by Mr. Jess Marino in the spring of 2008. It outlines Marino's background and experience in operations management, reviews the course agenda and objectives, and introduces some key concepts that will be covered like inputs, processes, outputs, production vs services, and how operations interacts with other business functions.

1. Fundamentals of Operations Management BUS 3 – 140 Mr. Jess Marino Spring, 2008

3. Introduction

5. Positions Held Machine Operator Production Expediter Mail Room Clerk Warehouse Clerk Production Supervisor Buyer Production Controller Material Controller Stockroom Manager Production Control Manager Director of Materials Executive Director of Fulfillment Director of Supply Chain Management Director of Operations

6. Have conducted Business in 13 Countries, Worldwide UNITED STATES CANADA MEXICO ENGLAND SCOTLAND FRANCE HOLLAND HONG KONG CHINA TAIWAN SINGAPORE MALAYSIA THAILAND

7. Green Sheet Review

8. Student Information Sheet NAME MAJOR (and Emphasis) CURRENT JOB (Company Optional) PREVIOUS SUPPLY CHAIN JOBS / EXPERIENCE OTHER

11. Course Introduction

12. Operations is a Key Element of a Supply Chain Revenue Utilization of Assets (People, Plant, Equip) Cash Inventory BALANCING keeping Customers completely satisfied and Resources optimally utilized ……. against spending the least amount of Cash and carrying the least amount of Inventory

14. Highest Level Operations Management Process (Fig 1.2) There is a CONVERSION that takes Information, Intelligence, Resources, and Activities and turns them into something VALUABLE to Customers and / or Society Inputs Process (Transformation) Outputs Control Feedback Feedback Feedback * From Stevenson, Operations Management , Ninth Edition, McGraw Hill Irwin

15. Inputs / Process / Outputs (Table 1.1) * From Stevenson, Operations Management , Ninth Edition, McGraw Hill Irwin

17. Differences between Goods and Service (Book Table 1.3) * From Stevenson, Operations Management , Ninth Edition, McGraw Hill Irwin

18. Goods and Services continuum (Fig 1.3) * From Stevenson, Operations Management , Ninth Edition, McGraw Hill Irwin

19. Combination of Production and Service * Adapted from Stevenson, Operations Management , Ninth Edition, McGraw Hill Irwin Farmer produces & harvests wheat ($0.15) Wheat shipped to mill ($0.08) Mill produces flour ($0.15) Flour shipped to Baker ($0.08) Baker produces bread ($0.54) Bread shipped to Grocery Store ($0.08) Grocery store displays and sells bread ($0.21) $0.84 of Production $0.45 of Services $1.29 of total Cost and Profit throughout the Supply Chain

21. How Operations Interacts with Other Organizations

24. Interaction with other Functional Organizations