The document provides guidance on improving customer service and relationships in a hospital setting through a concept called "dating your patients." It recommends anticipating patient needs, treating the whole person, being flexible, nurturing employees to provide good patient care, solving patient problems, listening to feedback, and maintaining ongoing relationships to ensure patient loyalty and return visits.

1. UR CUSTOMER D A T I N G Customer is the king

8. WHAT ACTUALLY IS DATING?

9. D DAZZLE PATIENTS WITH YOUR SERVICES.

10. A ANTICIPATE YOUR PATIENT'S NEEDS BY EMPHASIZING CARING OVER COSTS

12. I INNOVATE BY UNDERSTANDING MOST RULES SHOULD BE FLEXIBLE.

22. HOSPITALS MUST LISTEN TO THEIR PATIENTS, SUPPLIERS AND EMPLOYEES TO MAKE SURE ALL NEEDS ARE BEING MET. AND REMEMBER,JUST BECAUSE YOUR HOSPITAL HAS FOLLOWED A CERTAIN PROCEDURE FOR 30 YEARS DOES’T MEAN IT’S THE BEST WAY TO HANDLE SOMETHING. DON’T BE A SLAVE TO TRADITION. Bath at ganga

40. RUDE BEHAVIOUR OF SECURITY PERSONS. POOR CANTEEN SERVICES. VISITING TIME SHOULD BE FLEXIBLE. NURSE CO-OPERATIVE. RESIDENT DOCTORS SERVICES ARE VERY GOOD EMERGENCY SERVICES ARE VERY GOOD. DR.SANGEETA’S APPROACH IS VERY EFFECTIVE NO LIFT FOR 6TH FLOOR CASH COUNTER. DOCTOR SHOULD TALK TO ATTENDANT AT LEAST ONCE IN 24 HRS. DISCHARGE PROCEDURE IS VERY TRADITIONAL AND TIME CONSUMING. HELPFUL ATTITUDE OF NURSES ATTENDING AT 4TH FLOOR. DR.K.CHETTRI IS FOUND VERY AFFECTIONATE. SECURITIES ARE HELPFUL. POOR PARKING. TOILET NOT PROPERLY CLEAN. ARROGANT BEHAVIOUR OF NURSING STAFF. PROCESS ARE TAKING TIME. TEAM EFFORT OF DOCTORS NURSING CARE CLEANILINESS BRICKBATS BOUQUETS

41. GOOD BAD MORE FANS NEEDED FOR 3RD FLOOR WAITING ROOM. STAFF MAY BE TRAINED IN MORE PROFESSIONAL ENTRANCE ROAD MAY BE REPAIRED. ATTENDANT BED IS TOO SMALL. COMPETENT AND FRIENDLY DOCTORS. SENSE OF SECURITY. EXCELLENT HOUSEKEEPING. NO NEWSPAPER OR TV IN 2ND FLOOR(215E) CANTEEN FOOD PRICE IS VERY HIGH NOT SO GOOD BEHAVIOUR FROM FEMALE RECEPTIONIST. THE WARD IS VERY HYGENIC AND WORKING SINCERELY. DISCIPLINE OF THIS HOSPITAL IS EXCELLENT. AVAILABILITY OF MEDICINE INSIDE HOSPITAL

42. Here’s some good old Chinese wisdom! Do not click. Put on the sound