This document provides an overview of operations management topics including: what operations management is and its responsibilities; principles of operations management; significance of operations management; definitions of delivery management, operating margin, operating income; and how to calculate operating margin and break down operating income. Contact information is provided at the end for any additional questions.

1. OPERATIONS MANAGEMENT
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2. TABLE OF CONTENTS
● WHAT IS OPERATIONS MANAGEMENT ?
● RESPONSIBILITIES OF OPERATIONS MANAGEMENT
● PRINCIPLES OF OPERATIONS MANAGEMENT
● SIGNIFICANCE OF OPERATIONS MANAGEMENT
● WHAT IS DELIVERY MANAGEMENT ?
● WHAT IS OPERATING MARGIN ?
● WHAT IS BREAKING DOWN OPERATING MARGIN ?
● WHAT IS OPERATING INCOME ?
● WHAT IS BREAKING DOWN OPERATING INCOME ?
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3. WHAT IS OPERATIONS MANAGEMENT ?
Operations management is related to the management of business practices to
generate the highest possible level of efficiency within an organization.

4. WHAT IS OPERATIONS MANAGEMENT
CONTINUES ?
Operations management is basically deals with converting the labor and materials
into goods and services in order to maximize the profit of an organization.

5. RESPONSIBILITIES OF OPERATIONS
MANAGEMENT
● Operations management handles different strategic issues which includes
determining the size of manufacturing plants.
● Determining the project management methods.
● Implementation of the structure of information technology networks.
● Other operational issues include management of inventory level.
● Raw material acquisition
● Operations management handles quality control.
● Operations management handles maintenance policies and material handling.

6. PRINCIPLES OF OPERATIONS
MANAGEMENT
The principles of operations management includes:
1.Scientifically selection of workers.
2.Development of feasible technology.
3.Effective cooperation and communication between workers and management.
4.Knowledge and skills of workers can be enhanced through scientific education.

7. SIGNIFICANCE OF OPERATIONS
MANAGEMENT
● Operations management of an organization is related to the supervision of
physical and technical functions.
● Operations management deals with the manufacturing, development
processes and quality control.
● Operations management is a combination of science and art.

8. WHAT IS DELIVERY MANAGEMENT ?
Delivery management is another aspect of operations management and it involves
the delivery of goods to customers. It ensures the delivery of products within the
agreed time commitment.

9. WHAT IS OPERATING MARGIN ?
● Operating margin is a ratio which is used to measure a company’s pricing
strategy and operating efficiency.
● Operating margin can be find out by using a formula:
Operating margin = (operating income) / (net sales)

10. WHAT IS OPERATING MARGIN CONTINUES ?
Operating margin can be explained as a measurement of proportion of company’s
revenue which is left over after paying for variable cost of production for example
raw materials and wages. Operating margin can also be explained as “operating
profit margin”, “net profit margin”, “return on sales” and “operating income margin”.

11. WHAT IS BREAKING DOWN OPERATING
MARGIN ?
● Operating margin provides an idea to the analysts about how much a
company makes on each dollar of sales.
● The higher a company’s operating margin, the better is the company.
In more simple language, if a company’s margin is increasing, it is earning
more per dollar.

12. WHAT IS OPERATING INCOME ?
Operating measures the amount of profit realized from business operations after
the deductions of operating expenses for example: cost of goods sold, depreciation
and wages. Operating expenses in a business are the costs that incurred from
operating activities such as heat, electricity and office supplies.

13. WHAT IS BREAKING DOWN OPERATING
INCOME ?
● Operating income can be defined as the measurement that predicts how
much a company’s revenue will eventually become profit. Operating
income is also referred to as “recurring profit” or “operating profit”.
● Operating income can be calculated as:
Operating income = Gross Income - Operating Expenses - Depreciation -
Amortization

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