Operations management seeks to manage and improve the processes that make products and produce services. We learned about inventory. Why it's important. How much it costs companies. How much inventory a company should order. And what companies need to consider in managing inventory. We discussed issues related to manufacturing products and services. We saw different manufacturing strategies. We discovered issues related to managing manufacturing capacity. Queuing theory is the mathematical study of waiting lines, or queues. A queuing model is constructed so that queue lengths and waiting time can be predicted. how the management of waiting lines can create efficiencies, improve the customer experience, and also improve the work environment for your employees. We explored some simple waiting line formulas to help us understand waiting line dynamics.