The document summarizes a presentation given by OpenERP India about the company. It discusses OpenERP India's culture of continuous learning and evolution. It describes the company's services including support, offshore development, and training. It also provides details about OpenERP India's recruitment and training processes for growing from 3 employees to over 100.

1. OpenERP India
OpenERP Community Meeting
OpenERP Community Meeting
- Mantavya Gajjar, Director -
April 11th, 2012
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2. Agenda
 OpenERP India
– Company culture
– Strengths
 Services
– Support – Email, Phone & Live chat
– On Demand – Offshore
– Training (Technical, Functional, Web Add-ons)
 From 3 to 100+
– Recruitment process
– Training Process
– Certifications
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3. OpenERP India
• 5 years old company
• Started with 3 employees in 2007
• Very young and dynamic team
• High grasping power with learning attitude
• Today we are 100+ employees
– 55% on Research and Development
– 35% on Support, Offshore & Trainings
– 10% Sales & General Administration
• Well organized teams and process
• Empathize on quality and deadlines
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4. OpenERP
Company Culture
Company Culture
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5. Growth by successive revolutions (1/2)
Successive Revolutions Continuous Evolution
• Changing & Evolving • Mature & Stable
• Target: big step forward • Target: perfection
• Revolution then stabilization • Continuous improvement
• Everyone contribute • Manager define, employee do
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6. Growth by successive revolutions (2/2)
• Examples:
– Mass recruitment, Launch of new offers, young
managers, drastic change in our processes, etc.
• → Promote evolution but accept troubles
– Big changes generate troubles & mistakes. We
prefer to make things evolves than to not make
mistakes.
• → Rely on people
– Every one is important to stabilize the company and
to help handling difficulties
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7. Successes and failures are related
• What makes us grow is our big successes !
• We are fast and flexible → we can handle failures
We don't be afraid of troubles, we are free to take
responsibilities and move forward.
Example: we recruit people for what they can bring to the company,
not because they are perfect. (Developer Example)
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8. A learning company
• At OpenERP India, we learn very quickly !
– We develop a unique recruitment program
– We build a agile training process
– We are a small company but with strong processes
• Because we are open
– We learn from each other's mistakes
– Critics allows us to improve ourself quickly
– Our processes (communication, bugfixes, feedback,
development, recruitment) are open to externals
to benefit from feedback and contributions
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9. Employees are our strength !
The success of OpenERP is directly related to
everyone's contribution to the growth.
We are a small company:
– Each individual makes the difference
– We can benefit from each one's forces
– Everyone has a role to play
– Flat organization & Small decision cycle
OpenERP India as Team:
– We are flexible
– We play as a team
– We can evolve quickly
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10. OpenERP India
The OpenERP India team
The OpenERP India team
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11. Whole Indian team
–– 55% on Research and Development
55% on Research and Development
–– 35% on Support, Offshore & Trainings
35% on Support, Offshore & Trainings
–– 10% Sales & General Administration
10% Sales & General Administration
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12. Support Level 0 & 1 Support team
Support team
process
process
300 cases / /month
300 cases month
Vinay Rana – VRA
Manager, Support level 1
4+ years of Experience
Naresh Soni – NCH
Team Leader, OPW / OE Cases
4+ years of Experience
Dhruti Shastri – DSH
Executive, On line Support Level 1
2.5+ years of Experience
Valencia Rodrigues – VRO
Team Leader, Support Level 0
1.5+ years of Experience
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13. Offshore
Avadhesh Patel – AVP
Manager, Ofshore Projects.
3.8+ years of Experience
Mustufa Rangwala – MRA
Manager, Ofshore Projects.
4.5+ years of Experience
800+ Hrs of trainings
They managed 13+ projects last year
They managed 13+ projects last year
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14. Training
Nikunj Jani – JNI
Manager, Training.
3.5+ years of Experience
1500+ hrs of trainings
Riken Bhorania – RCH
Technical Trainer
2.5+ years of Experience
740+ hrs of trainings
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15. OpenERP India
Services we offered
Services we offered
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16. Support
• About the service
– Entertain all “How to...” questions
– Solutions for functional or technical issues
– A dedicated team responsible to work on the Issues
– By Email, Phone or Livechat
• 3 Level of support
– Level 0 : Dedicated to answer Instantly
– Level 1 : Answer in 24 hours
– Level 2 : Dedicated to complex questions / bugfix
• Packages
– Hour basis – 1, 2, 5 or 10 Hours of packages
– Unlimited – 1, 2, 6, 12 Months of packages
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17. Offshore (1/2)
• Why offshore ?
– On-demand development service
– Allows you to progress quickly on the project
– Developing a custom modules
– Technical expertise (code quality, speed improvement,
coding standard)
– Able to add new feature or changes in framework and
client
– Very generalized solutions
• Offshore Team – (A team of OpenERP certified engineers)
– Team of 1 or 2 or up to 10 developers lead by Project
Manager
– Development team deliver the module based on
technical requirements
– Project Manager will do time estimation, code review,
delivery of the project, etc..
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18. Offshore (2/2) : Packages
Package : 30 Days of Development Services
– 1 Developer / 1 Project Manager
Resource Price Quantity Total
Developer (OpenERP Certified 220 EUR 30 Days 6600 EUR
engineer with min 1 years of Exp.)
Project Manager (OpenERP 300 EUR 30 Days 3000 EUR
certified engineer with min 3+ years
of Exp.)
TOTAL 9600 EUR
We charge 1/3 of project manager as 11manager, manages 33parallel projects
We charge 1/3 of project manager as manager, manages parallel projects
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19. Trainings (1/2)
• About Training
– 40 Hours of Training (Technical / Functional)
– Understand the functional, or development concepts
– Work with the software on a daily basis;
– Install and administer OpenERP;
– Apply general system administrator settings;
– Change existing work-flows
– Develop a new OpenERP module
• Types of Training
– Technical Training : Learn how to develop a new module
– Functional Training : Learn how to configure and use OpenERP
– Web addons : Learn to create your own web addons ?
– Sales Training : Know how to sale OpenERP
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20. Trainings (2/2)
• Schedule
– Predefined schedule of 48+ trainings (Functional /
Technical)
– Schedule available shortly for Web Addons training
• Pricing
– Technical & Functional training : As per region
– Web Addons training – 2 days : As per region
– Web Addons training – 4 days : As per region
Contact to sales@openerp.com, or your Account manager
Contact to sales@openerp.com, or your Account manager
to know more about services or ask for the service
to know more about services or ask for the service
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21. OpenERP India
From 3 to 100+ employees
From 3 to 100+ employees
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22. At OpenERP India's challenge is exciting !
Python is not a commonly used language
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23. But we setup an AGILE process to
prepare a OpenERP professionals.
So, now we are ready to make a big
change...
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24. Recruitment
• OpenERP in Education
– Students will learn OpenERP functional / technical
– Generate the big workforce for OpenERP
– Try to resolve the problem of partners
• Special recruitment program
– Project Trainees
– Most of the students are from Computer science
– Interviewing students from 40+ colleges in gujarat
– Out of 500+ interviews we recruit 30 to 40 students
– Recruit in bulk – 30 to 40
Every year we recruit 30 to 40 students, train them and convert them in to Employees
Every year we recruit 30 to 40 students, train them and convert them in to Employees
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25. Training process
• Methodology
– We have agile, self learning methods
– Lots of exercise, on real problems
– With in 3 month project trainees are ready to work on
– At the end they have to pass Technical certification
• Type of Trainings they follow
– Learning python
– Learning OpenERP core framework
– OpenERP Api to create new modules
– OpenERP Web framework
– OpenERP Functional training
• Certifications
– Technical certification – after 6 months
– Functional certification – after 1 year
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26. Thank you !
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