The document discusses the training lifecycle for large IT rollouts. It identifies four key audiences that require training: project team members, power users, end users, and support desk teams. The training needs and timing for each audience across the IT project lifecycle are described. Key lessons learned emphasize the importance of thorough training to ensure user adoption, meet business needs, and maximize return on investment. Cutting training costs can end up costing more in the long run due to increased errors and support calls.
HP Software Education provides comprehensive training on all HP Software products through different delivery methods worldwide. Training is valuable in reducing costs, risks, and time by improving the skills of IT teams, which surveys have shown to be the most important success factor for IT functions. HP offers various training options including instructor-led public and private classes, virtual instructor-led training, and services like its Adoption Readiness Tool to help with user adoption which is key to realizing the full value of new projects and technologies.
This document discusses bridging the gap between agile delivery and IT operations. It identifies quality, automation, and portability as keys to achieving this. Quality is important for the developer and operations relationship. Automation allows for continuous testing, faster feedback, and more stable releases. Portability ensures consistent auto-deployment across environments like development, testing, staging and production both on-premise and in various cloud vendors.
Uneecops Technologies Ltd is an IT solutions provider founded in 1996 and headquartered in New Delhi, India. It has 3 divisions - hardware, software, and BPO - with a group turnover of over 70 crore INR. Uneecops provides IT services across various industry verticals to over 300 clients. It offers application development, ERP implementation, CRM consulting, and support services. Uneecops utilizes the SAP Business One platform and has 50+ resources with extensive training and certifications in SAP. It follows a defined implementation cycle and support process to deliver world-class services to clients across industries like engineering, automotive, education and more.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
IBM introduced its first family of expert integrated systems called PureSystems. PureSystems include the PureFlex and PureApplication systems. PureFlex is an infrastructure system expert at optimizing resources, while PureApplication is a platform system expert at rapidly deploying and running applications. PureSystems are designed to provide the benefits of flexibility, simplicity, and agility while overcoming the challenges of time, expense, and shared dependence faced by other approaches.
Constant Contact adopted Puppet and DevOps practices to increase agility and efficiency. Puppet enabled faster deployment, consistency across environments, and collaboration between development and operations. This increased productivity allowing a smaller team to manage more infrastructure. Puppet provided an accessible, secure configuration management system and training to help Constant Contact transition to a more flexible, model-driven approach.
This document discusses how Visual Studio Team System can maximize ROI and drive IT governance through an integrated Application Lifecycle Management (ALM) solution. It provides concise summaries of key points, including how VSTS improves collaboration, ensures quality, integrates work frequently, and enables real-time decision making. IT governance is also discussed at a high level, focusing on compliance, metrics/reporting, and aligning IT with business needs. Examples are given of organizations seeing improvements in areas like productivity, quality, and cost reductions through an ALM approach.
The document discusses Advoco Solution's expertise in Enterprise Asset Management (EAM). It summarizes that Advoco has a team of experienced EAM professionals and focuses on proven EAM technologies like Infor and Blue Dot Solutions. Advoco tailors EAM systems to customers' specific industries and business needs through assessments, customized implementation, integration with other applications, and training.
HP Software Education provides comprehensive training on all HP Software products through different delivery methods worldwide. Training is valuable in reducing costs, risks, and time by improving the skills of IT teams, which surveys have shown to be the most important success factor for IT functions. HP offers various training options including instructor-led public and private classes, virtual instructor-led training, and services like its Adoption Readiness Tool to help with user adoption which is key to realizing the full value of new projects and technologies.
This document discusses bridging the gap between agile delivery and IT operations. It identifies quality, automation, and portability as keys to achieving this. Quality is important for the developer and operations relationship. Automation allows for continuous testing, faster feedback, and more stable releases. Portability ensures consistent auto-deployment across environments like development, testing, staging and production both on-premise and in various cloud vendors.
Uneecops Technologies Ltd is an IT solutions provider founded in 1996 and headquartered in New Delhi, India. It has 3 divisions - hardware, software, and BPO - with a group turnover of over 70 crore INR. Uneecops provides IT services across various industry verticals to over 300 clients. It offers application development, ERP implementation, CRM consulting, and support services. Uneecops utilizes the SAP Business One platform and has 50+ resources with extensive training and certifications in SAP. It follows a defined implementation cycle and support process to deliver world-class services to clients across industries like engineering, automotive, education and more.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
IBM introduced its first family of expert integrated systems called PureSystems. PureSystems include the PureFlex and PureApplication systems. PureFlex is an infrastructure system expert at optimizing resources, while PureApplication is a platform system expert at rapidly deploying and running applications. PureSystems are designed to provide the benefits of flexibility, simplicity, and agility while overcoming the challenges of time, expense, and shared dependence faced by other approaches.
Constant Contact adopted Puppet and DevOps practices to increase agility and efficiency. Puppet enabled faster deployment, consistency across environments, and collaboration between development and operations. This increased productivity allowing a smaller team to manage more infrastructure. Puppet provided an accessible, secure configuration management system and training to help Constant Contact transition to a more flexible, model-driven approach.
This document discusses how Visual Studio Team System can maximize ROI and drive IT governance through an integrated Application Lifecycle Management (ALM) solution. It provides concise summaries of key points, including how VSTS improves collaboration, ensures quality, integrates work frequently, and enables real-time decision making. IT governance is also discussed at a high level, focusing on compliance, metrics/reporting, and aligning IT with business needs. Examples are given of organizations seeing improvements in areas like productivity, quality, and cost reductions through an ALM approach.
The document discusses Advoco Solution's expertise in Enterprise Asset Management (EAM). It summarizes that Advoco has a team of experienced EAM professionals and focuses on proven EAM technologies like Infor and Blue Dot Solutions. Advoco tailors EAM systems to customers' specific industries and business needs through assessments, customized implementation, integration with other applications, and training.
Agile and lean product development the fundamentalsRussell Pannone
The document discusses delivering value early and often through agile development practices to gain competitive advantages. It emphasizes cross-functional collaboration, continuous delivery of working software increments, early defect discovery, eliminating waste, and frequent feedback to improve. The goal is satisfying customers through adaptive teams that can sustain a constant development pace.
The document discusses Universal Understanding's expertise in providing customized Cisco Unified Communications training. Some key points:
- UU has deep expertise in Cisco UC technologies and understands how all network components interact and impact UC.
- Their instructors have real-world experience to provide unique, effective training tailored to each client's specific needs.
- Training can be computer-based, instructor-led for end-users or administrators, formal classroom, or customized onsite technical training.
- UU offers presales, design, implementation, support, and customized training services to help clients undertake projects they could not otherwise.
For The Executive With Plant Productivity Problems FinalMark J Cundiff
The document discusses outsourcing maintenance to improve plant productivity and reduce costs. It notes that maintenance is an unavoidable expense that companies can influence to boost productivity. However, most companies do not know where their biggest productivity losses are or how their maintenance performance compares to industry leaders. Outsourcing maintenance to ABB through their Full Service program aims to fix maintenance issues, improve reliability and performance, reduce energy costs, and change maintenance culture for long-term benefits. ABB claims their process and global expertise can help plants achieve productivity and cost goals.
The document describes IBM's PureFlex and Flex System integrated infrastructure solutions. It highlights key features such as built-in expertise that automates complex tasks, integration by design to optimize performance, and a simplified management experience. IBM PureFlex and Flex System are presented as expert integrated systems that incorporate decades of IBM expertise through "patterns of expertise" to help customers innovate faster, improve efficiency, and gain control over their IT environments.
M&A Integration Software Licensing David WelchFlexera
The document discusses best practices for integrating software licensing as part of mergers and acquisitions. It outlines four strategic factors for successful licensing integration: understanding a company's M&A strategy, defining a software licensing policy, identifying a team to lead integration efforts, and developing an M&A playbook. The playbook should map the software licensing lifecycle to business functions and systems to guide integration planning.
JDE & Peoplesoft 3 | Antionette Leuthard | Peoplesoft Human Capital Managemen...InSync2011
The document outlines Oracle's PeopleSoft HCM roadmap and strategy. It discusses delivering timely feature packs with new capabilities on an annual basis to provide value without requiring upgrades. Key concepts discussed include improving usability with role-based dashboards and workcenters, strengthening self-service experiences through tools like paycheck modeling and life events, and ensuring comprehensive capabilities through expanded global functionality and integration with Fusion applications.
MACSE has over 15 years of experience providing professional services including consulting, software, training, and support for simulation projects. Their team of experienced engineers can help clients with tasks like creating process simulations, operator training, and optimization studies. MACSE works with software from Virtual Materials Group and Soteica to provide dynamic modeling, operator training simulators, and optimization solutions to improve plant efficiency. They offer customized training and flexible support solutions to ensure clients get long-term benefits from their simulation investments.
Quantum Integrators is an SAP consulting firm that provides integration services to seamlessly connect business processes. They have decades of experience implementing SAP solutions and a global partner network. Quantum focuses on true integration across customer organizations through quality training and an ROI-focused approach. They help customers effectively manage information to empower users and ensure security.
Refactoring the Organization Design (LESS2010)Ken Power
These are the presentation slides from a presentation I gave at the Lean Enterprise Software and Systems Conference 2010 (LESS 2010, http://less2010.leanssc.org/). The presentation is based around the paper I submitted that is published in the proceedings.
From the paper abstract:
Every organization has a design. As an organization grows, that design evolves. A decision to embrace agile and lean methods can expose weaknesses in the design. The concept of refactoring as applied to software design helps to improve the overall structure of the product or system. Principles of refactoring can also be applied to organization design. As with software design, the design of our organization can benefit from deliberate improvement efforts, but those efforts must have a purpose, and must serve the broad community of stakeholders that affect, or are affected by, the organization. Refactoring to agile and lean organizations demands that we have a shared vision of what the refactoring needs to achieve, and that we optimize the organization around the people doing the work.
Effective Strategies for Distributed TestingAnand Bagmar
Thoughts, experiences and case studies on how to convert Testing principles into practices. We focus on the practices of making testing effective on distributed teams by keeping things simple, yet effective.
http://testing.thoughtworks.com/events/effective-strategies-distributed-testing
This document discusses Innovativ Consulting Partners' PeopleSoft implementation services. It highlights that they offer experienced technical, functional, and management consulting services using proven methodologies. Their objective is to help clients optimize resources and realize the full potential of their PeopleSoft investments. The document also lists some of the modules and clients they have experience working with.
The document discusses adopting agile methods for software development. It describes typical development environments, including challenges with waterfall and iterative processes. It then provides an overview of agile concepts, methods like Scrum and user stories, agile modeling practices, and test-driven development. The goal is to help organizations understand how agile differs from traditional methods and which agile techniques may help address common pain points in software development.
Zend provides expert PHP delivery through best practices for development, deployment, and management. It helps improve developer productivity with tools like Zend Studio, trains developers, and ensures quality and speed through a consistent PHP stack. Zend also helps optimize performance, enable faster releases, and reduce problem resolution times.
Dnv Improving Your Process Performances With AgileGeorge Ang
This document discusses a presentation given by Yann Hamon of DNV IT Global Services on improving process performances with agile methods. It provides background on DNV, describes agile software development practices like scrum and lean, and how mixing agile and CMMI can provide repeatable and controlled agile processes. The presentation explains how agile benefits productivity, reduces time-to-market and defects, and improves maintainability through practices like iterative development, continuous integration and automated testing.
The document is a presentation by Frank Ungarten of Configuration Management Inc. (CMI) about CMI's services. It summarizes CMI's 20 years of experience in IT consulting and managed services, their expertise in enterprise software configuration management and application lifecycle management, and their innovative cloud and staffing solutions. It provides examples of CMI's engagements with various companies and the benefits realized, such as improved efficiency, reduced costs, and higher quality.
Lessons for Large Scale Lean and Agile Product Development - Atlassian Summit...Atlassian
1. The document discusses lessons for large scale lean and agile product management from a presentation at the Atlassian Summit 2012.
2. It provides a 10 point plan for transitioning to agile and emphasizes embracing change, focusing on people over process, and maintaining a sustainable pace of work.
3. The document also discusses techniques for improving backlogs through envisioning, estimating at a large scale, and coordinating feature and component teams.
The document provides templates for conducting a social business agenda workshop. The workshop is designed to help organizations align their social business strategy with organizational goals and culture. It involves assessing goals, audiences, and cultural fit, as well as developing plans for gaining trust, engaging audiences, networking processes, managing reputation and risk, and analyzing social data. The templates provide guidance on activities for each step of the workshop process.
HP Software Education provides comprehensive training on all HP Software products through different delivery methods worldwide. Training is valuable in reducing costs, risks, and time by improving the skills of IT teams, which surveys have shown to be the most important success factor for IT functions. HP offers various training options including instructor-led public and private classes, virtual instructor-led training, and services like its Adoption Readiness Tool to help with user adoption which is key to realizing the full value of new projects and technologies.
Net@Work Client Presentation with Security Ray Glass
This document provides an overview of Net@Work, a technology integration company based in North America. Some key points:
- Net@Work was founded in 1996 and has over 200 employees serving over 4,500 clients.
- They offer a wide range of IT services including consulting, infrastructure support, security services, and managed IT services.
- For security assessments, Net@Work performs vulnerability scans, reviews security policies, analyzes third-party risks, and provides recommendations to improve security controls. They categorize risks as high, medium, or low.
- Net@Work recommends ongoing security assessments at least annually to ensure protections remain effective over time. Quarterly assessments are ideal.
OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins ApexIT_Help_Desk
The document discusses Nationwide's upgrade of its PeopleSoft HR Help Desk system from version 8.9 to 9.1. It provides an overview of Nationwide's relationship with implementation partner Apex IT, the goals of the upgrade including leveraging new functionality and improving usability. Details provided include the makeup of the upgrade team, the timeline of the upgrade process from fit/gap sessions to go-live, and examples of workflow optimizations realized through the new version.
Agile and lean product development the fundamentalsRussell Pannone
The document discusses delivering value early and often through agile development practices to gain competitive advantages. It emphasizes cross-functional collaboration, continuous delivery of working software increments, early defect discovery, eliminating waste, and frequent feedback to improve. The goal is satisfying customers through adaptive teams that can sustain a constant development pace.
The document discusses Universal Understanding's expertise in providing customized Cisco Unified Communications training. Some key points:
- UU has deep expertise in Cisco UC technologies and understands how all network components interact and impact UC.
- Their instructors have real-world experience to provide unique, effective training tailored to each client's specific needs.
- Training can be computer-based, instructor-led for end-users or administrators, formal classroom, or customized onsite technical training.
- UU offers presales, design, implementation, support, and customized training services to help clients undertake projects they could not otherwise.
For The Executive With Plant Productivity Problems FinalMark J Cundiff
The document discusses outsourcing maintenance to improve plant productivity and reduce costs. It notes that maintenance is an unavoidable expense that companies can influence to boost productivity. However, most companies do not know where their biggest productivity losses are or how their maintenance performance compares to industry leaders. Outsourcing maintenance to ABB through their Full Service program aims to fix maintenance issues, improve reliability and performance, reduce energy costs, and change maintenance culture for long-term benefits. ABB claims their process and global expertise can help plants achieve productivity and cost goals.
The document describes IBM's PureFlex and Flex System integrated infrastructure solutions. It highlights key features such as built-in expertise that automates complex tasks, integration by design to optimize performance, and a simplified management experience. IBM PureFlex and Flex System are presented as expert integrated systems that incorporate decades of IBM expertise through "patterns of expertise" to help customers innovate faster, improve efficiency, and gain control over their IT environments.
M&A Integration Software Licensing David WelchFlexera
The document discusses best practices for integrating software licensing as part of mergers and acquisitions. It outlines four strategic factors for successful licensing integration: understanding a company's M&A strategy, defining a software licensing policy, identifying a team to lead integration efforts, and developing an M&A playbook. The playbook should map the software licensing lifecycle to business functions and systems to guide integration planning.
JDE & Peoplesoft 3 | Antionette Leuthard | Peoplesoft Human Capital Managemen...InSync2011
The document outlines Oracle's PeopleSoft HCM roadmap and strategy. It discusses delivering timely feature packs with new capabilities on an annual basis to provide value without requiring upgrades. Key concepts discussed include improving usability with role-based dashboards and workcenters, strengthening self-service experiences through tools like paycheck modeling and life events, and ensuring comprehensive capabilities through expanded global functionality and integration with Fusion applications.
MACSE has over 15 years of experience providing professional services including consulting, software, training, and support for simulation projects. Their team of experienced engineers can help clients with tasks like creating process simulations, operator training, and optimization studies. MACSE works with software from Virtual Materials Group and Soteica to provide dynamic modeling, operator training simulators, and optimization solutions to improve plant efficiency. They offer customized training and flexible support solutions to ensure clients get long-term benefits from their simulation investments.
Quantum Integrators is an SAP consulting firm that provides integration services to seamlessly connect business processes. They have decades of experience implementing SAP solutions and a global partner network. Quantum focuses on true integration across customer organizations through quality training and an ROI-focused approach. They help customers effectively manage information to empower users and ensure security.
Refactoring the Organization Design (LESS2010)Ken Power
These are the presentation slides from a presentation I gave at the Lean Enterprise Software and Systems Conference 2010 (LESS 2010, http://less2010.leanssc.org/). The presentation is based around the paper I submitted that is published in the proceedings.
From the paper abstract:
Every organization has a design. As an organization grows, that design evolves. A decision to embrace agile and lean methods can expose weaknesses in the design. The concept of refactoring as applied to software design helps to improve the overall structure of the product or system. Principles of refactoring can also be applied to organization design. As with software design, the design of our organization can benefit from deliberate improvement efforts, but those efforts must have a purpose, and must serve the broad community of stakeholders that affect, or are affected by, the organization. Refactoring to agile and lean organizations demands that we have a shared vision of what the refactoring needs to achieve, and that we optimize the organization around the people doing the work.
Effective Strategies for Distributed TestingAnand Bagmar
Thoughts, experiences and case studies on how to convert Testing principles into practices. We focus on the practices of making testing effective on distributed teams by keeping things simple, yet effective.
http://testing.thoughtworks.com/events/effective-strategies-distributed-testing
This document discusses Innovativ Consulting Partners' PeopleSoft implementation services. It highlights that they offer experienced technical, functional, and management consulting services using proven methodologies. Their objective is to help clients optimize resources and realize the full potential of their PeopleSoft investments. The document also lists some of the modules and clients they have experience working with.
The document discusses adopting agile methods for software development. It describes typical development environments, including challenges with waterfall and iterative processes. It then provides an overview of agile concepts, methods like Scrum and user stories, agile modeling practices, and test-driven development. The goal is to help organizations understand how agile differs from traditional methods and which agile techniques may help address common pain points in software development.
Zend provides expert PHP delivery through best practices for development, deployment, and management. It helps improve developer productivity with tools like Zend Studio, trains developers, and ensures quality and speed through a consistent PHP stack. Zend also helps optimize performance, enable faster releases, and reduce problem resolution times.
Dnv Improving Your Process Performances With AgileGeorge Ang
This document discusses a presentation given by Yann Hamon of DNV IT Global Services on improving process performances with agile methods. It provides background on DNV, describes agile software development practices like scrum and lean, and how mixing agile and CMMI can provide repeatable and controlled agile processes. The presentation explains how agile benefits productivity, reduces time-to-market and defects, and improves maintainability through practices like iterative development, continuous integration and automated testing.
The document is a presentation by Frank Ungarten of Configuration Management Inc. (CMI) about CMI's services. It summarizes CMI's 20 years of experience in IT consulting and managed services, their expertise in enterprise software configuration management and application lifecycle management, and their innovative cloud and staffing solutions. It provides examples of CMI's engagements with various companies and the benefits realized, such as improved efficiency, reduced costs, and higher quality.
Lessons for Large Scale Lean and Agile Product Development - Atlassian Summit...Atlassian
1. The document discusses lessons for large scale lean and agile product management from a presentation at the Atlassian Summit 2012.
2. It provides a 10 point plan for transitioning to agile and emphasizes embracing change, focusing on people over process, and maintaining a sustainable pace of work.
3. The document also discusses techniques for improving backlogs through envisioning, estimating at a large scale, and coordinating feature and component teams.
The document provides templates for conducting a social business agenda workshop. The workshop is designed to help organizations align their social business strategy with organizational goals and culture. It involves assessing goals, audiences, and cultural fit, as well as developing plans for gaining trust, engaging audiences, networking processes, managing reputation and risk, and analyzing social data. The templates provide guidance on activities for each step of the workshop process.
HP Software Education provides comprehensive training on all HP Software products through different delivery methods worldwide. Training is valuable in reducing costs, risks, and time by improving the skills of IT teams, which surveys have shown to be the most important success factor for IT functions. HP offers various training options including instructor-led public and private classes, virtual instructor-led training, and services like its Adoption Readiness Tool to help with user adoption which is key to realizing the full value of new projects and technologies.
Net@Work Client Presentation with Security Ray Glass
This document provides an overview of Net@Work, a technology integration company based in North America. Some key points:
- Net@Work was founded in 1996 and has over 200 employees serving over 4,500 clients.
- They offer a wide range of IT services including consulting, infrastructure support, security services, and managed IT services.
- For security assessments, Net@Work performs vulnerability scans, reviews security policies, analyzes third-party risks, and provides recommendations to improve security controls. They categorize risks as high, medium, or low.
- Net@Work recommends ongoing security assessments at least annually to ensure protections remain effective over time. Quarterly assessments are ideal.
OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins ApexIT_Help_Desk
The document discusses Nationwide's upgrade of its PeopleSoft HR Help Desk system from version 8.9 to 9.1. It provides an overview of Nationwide's relationship with implementation partner Apex IT, the goals of the upgrade including leveraging new functionality and improving usability. Details provided include the makeup of the upgrade team, the timeline of the upgrade process from fit/gap sessions to go-live, and examples of workflow optimizations realized through the new version.
Using Lean Thinking to Identify and Address Delivery Pipeline BottlenecksIBM UrbanCode Products
Inefficient software delivery impacts the entire business, from line of business units, to operations, to development and test, and the variety of suppliers.
Wastes in your processes are causing bottlenecks.
Join Eric Minick, IBM DevOps Evangelist (and UrbanCode guy), as he explores how ‘Lean Thinking’ techniques can be leveraged to help identify ‘bottlenecks’ in your delivery pipeline that can be addressed by adopting DevOps.
The document discusses the software product life cycle, which consists of six phases: product initiation, feasibility, design and plan, development, testing, and operation. It then describes each phase in 1-3 sentences. For example, the product initiation phase involves submitting requests for new or modified services that are reviewed and prioritized. The feasibility phase involves exploring ideas in more depth and producing documents to outline costs and architecture. The document also mentions decommissioning as the final phase to end the product life cycle.
Webinar - Design Thinking for Platform EngineeringOpenCredo
This document discusses approaching platform engineering with a design thinking mindset. It begins by outlining challenges with existing approaches, such as tools being difficult to use and responsibilities being blurred. It then defines platform engineering and describes design thinking, which integrates user needs, technology possibilities, and business requirements. The design thinking process involves empathizing with users to gain insights, defining opportunities, ideating solutions, prototyping ideas, and testing assumptions. The document argues that applying a human-centered design thinking approach helps focus on outcomes rather than just technology, surfaces conflicts, identifies new opportunities, and involves frequent testing with users. It concludes by recommending getting started with design thinking for platform engineering by identifying and prioritizing problems, engaging stakeholders
Arun Kumar Barua has over 14 years of experience in IT services including roles as an IT Service Delivery Manager, Middleware and Infrastructure Support, and Enterprise Applications support. He has led projects in areas such as IT service management, ITSM tool implementation, process definition and improvement. He is certified in ITIL, Six Sigma Yellow Belt, and IBM administration. Arun aims to pursue a challenging career leading projects in a progressive organization.
The document provides an overview of a live demo presented by Darrin Lange of Advaiya and Scott Daley of Microsoft on Project Service Automation. The demo highlights how Project Service Automation can benefit organizations by providing an end-to-end solution for project sales, resourcing, delivery and billing. The demo then shows Advaiya's agile 6-week approach to implementing Project Service Automation for a client and addresses questions at the end.
Sreedhar Bandaru is a senior test lead with over 11 years of experience in software testing and development. He has expertise in performance testing, test automation, and testing various technologies including telecom protocols and PBX systems. Currently he is a technical test lead for a Microsoft project, where he is responsible for test planning, requirements gathering, test automation, and client communication.
Amazing Winter Keynote - IT as a Team SportPaul Muller
This document discusses how IT organizations can stay relevant in a world of multi-sourcing by managing metrics and key performance indicators (KPIs). It emphasizes the importance of executing systematically using strategy, planning and governance. It also stresses the need for security intelligence and risk management to securely operate proactively. Finally, it discusses how the right tools are needed for continuous integration and delivery to help organizations build faster.
Mani has over 9 years of experience in IT disciplines including middleware administration using IBM WebSphere Application Server on AIX, Linux, and Windows platforms. He has worked as a WAS SME at IBM India Private Limited since 2015 and previously held roles as an Associate Consultant at HCL Technologies, Technical Services Team Leader at IBM, and System Administrator at Links Technologies. Mani holds an engineering degree and professional certifications including IBM WebSphere Application Server Network Deployment V7.0.
Synergetics India: IT consulting and Training services on .NET 4.0, SQL server 2008 BI. Awarded as the Best. NET Training Service Provider by Microsoft.
Saurabh Srivastava is an IT professional seeking a middle management role involving team management, project management, service delivery, or pre-sales in India, Australia, Europe, or the Middle East. He has extensive experience in IT operations, enterprise management solutions, project management, and client relationship management. He is proficient in implementing ITIL processes and establishing best practices to improve service delivery and reduce costs.
The document outlines the benefits of Oracle's User Productivity Kit (UPK) software. UPK allows users to create documentation, training materials, and in-application support for software implementations using a single platform. It reduces documentation and training material creation times by up to 90% and lowers training costs by 70% while standardizing application training for many organizations. UPK provides value throughout a project's lifecycle by synchronizing materials and allowing quick updates.
The document provides an overview of Aspirea, an IT services company. It outlines Aspirea's areas of expertise including Microsoft technologies, other languages and frameworks, and domains like healthcare and ecommerce. It also describes Aspirea's product development approach, lifecycle capabilities, and services offered in areas like mobility and analytics. Examples of Aspirea's clients and a case study of a project for a mortgage service provider are also summarized.
Nihit Srivastava is a Senior Systems Engineer at Infosys Limited seeking new opportunities. He has 2.6 years of experience working with TIBCO products like BW, EMS, and Administrator on Enterprise Application Integration solutions. His skills include requirements gathering, client management, and grasping new technical concepts. He is proficient in TIBCO products, XML, UNIX, and has experience implementing TIBCO BW processes and debugging production failures. His current role involves supporting critical TIBCO components for PepsiCo with responsibilities like installing products, handling priority issues, and deployments.
C:\Ihc\Bp Mlink\Presentations\Bpm Link Canberra Feb 2010BPM Link
Maria Horrigan discusses the importance of understanding users in business process design and improvement. She emphasizes that project success relies on meeting user needs rather than just focusing on the process or technology. Horrigan describes using personas and "want maps" to capture user behaviors, preferences, and needs in an agile project. She predicts that the focus on users and adoption of agile methods will continue to increase in 2010.
Playbook for Remote Cutover S4H_747 How to Approach Remote Cutover.pptx
Cstd presentation final
1. The Training Lifecycle for Large
IT Rollouts
From Project Team to End User:
Who needs what and when
Linda Hills – Director, Education Services, Infor
Mary Beth Kyer – President & CEO, Euphoria Workforce Solutions
2. Does Training Matter?
Only 2.5 % of global businesses achieve 100 per cent
IT project success*
55 to 70 % of CRM projects fail to meet their
objectives**
Many enterprises underestimate the resources it
takes to train users on ERP systems**
Untrained users cost at least five times more to support
than trained users**
* PWC
** Gartner Group
3. Agenda
Who Needs Training
The IT Project Lifecycle
Where Training Fits in the Lifecycle
The Training your Resources Require
Lessons Learned
4. Who Needs Training
Audience Role Need Benefit
Project Customize/ Use application, Application
Configure the technology, configured to
Team features and support your
application
Member functions business
processes
Power Users Part time Explain your Breadth of
SMEs, roll- configuration, expertise
out support your business knowledge for
processes user support
End Users People who Use the User adoption
do the work application in targets are
their achieved, ROI
environment realized
Support People who Use and Smooth roll-out,
Desk Team support the troubleshoot the increase user
users application adoption, solid
knowledge base
5. IT Project Lifecycle
Initiate Design Develop Deploy Production Support Upgrade
Project Guidelines Discovery System Build Testing Transition to Support Updates/Service Assess, Plan, Test,
Packs Deploy
Production Monitor/Assess Prioritize
Project Planning Prototyping Create Environments Environment System Enhancements
Change Mgmt Production Cut-over Performance
Planning Measurement
Go-Live
6. Training & the IT Project Lifecycle
Initiate Design Develop Deploy Production Support Upgrade
Project Team Reporting
Training System Admin Upgrade
Functional Reporter Writers Project
Technical System Admin Team
Power Users Support
EUT Build
EUT
TTT Build &
Deploy
EUT Delivery
Performance
Support
New hires, transfers, etc….
7. What Project Teams Need
Project Team members, Power Users, and Support
Functional Technical
End-to-End training Customization
Configuration Extension
Transactions
System Admin
Reporting
Focus on options, +’s
and –’s
Level playing field
with consultants
8. What Project Teams Need
What should expect from
your software vendor: What you don’t want:
Training guides written Focus on keystrokes vs
specifically for training concepts
Learning objectives, User documentation as
exercises to measure training manual
Final comprehensive
Death by PowerPoint as a
exercises
supplement
Diagrams/text/hands-
Demos only
on/lecture for various
learning styles
9. Sources of Project Team Learning
Knowledge
Base
Implementation
Partners
Documentation
Product Training
Prerequisite Knowledge
A multi-source, holistic approach
10. What End Users Need
Thorough audience analysis
Role-based training
Focus on processes
Focus on steps/keystrokes
Focus on how it will make their job easier
Realistic data from their roles
11. What End Users Need: Options
Homegrown manuals (Snag-it & Word)
Recorded Webinars (PPT & Camtasia/Webex)
Interactive Tutorials
Assima
Oracle’s User Productivity Kit (UPK)
Captivate
Datango
12. Lessons Learned
Cutting training $ System not designed to meet
now costs more later business needs
Increased errors
Increased support desk calls
More reliance on consultants
= Diminished ROI
There are no Confusion – skills not acquired
shortcuts to learning Demoralized employees
Cost of retaking full class
= Diminished ROI
13. Lessons Learned
Send the right people Confusion – no prerequisite skills
to the right training Boredom
Waste of money
= Diminished ROI
Ensure there’s a test All audiences need to practice
database available Can forget up to 70% if not
after training immediately applied
Lost time/errors
= Diminished ROI
14. Lessons Learned
When creating Ensures data supports learning
training in-house, set Can build cumulative exercises
up a training specific to show relationships
database Without it, searching for
representative data in class
Confusion, reduced learning
= Diminished ROI
Don’t expect “instant Need time to assimilate new
experts” after information & apply it
training Expect some errors
Avoid “I thought you were
trained?”
= Diminished Self-Esteem
15. Summary
Training is mission critical to your IT project
Four audiences to plan for
Project Team & Super Users during Initiate and
Design
Support & End Users before Deploy
Project Teams/Super Users /Support need end-to-end
training
End Users need business process and steps training
Lessons learned shows that training increases ROI by
ensuring system meets your needs and high end-user
adoption
Learning is a process, not an event
Staggering number, many reasons, but the human factor is a large part, and a large part of the human factor is training Again, staggering number, again, many reasons, one key one is the lack of proper participation/buy in by company resources working on the the project due to lack of training/poor understanding of software they are helping to implement. This is usually one of the last areas of consideration, both for project teams and end users, and is one of they key reasons for it project failure – lack of user adoption. Not factored in at the beginning, or “worried about later”…. Just because it’s the “last piece of the puzzle” doesn’t mean it should be ignored until the end of the puzzle. The consequences of this are that untrained users costs 5 times more to support. Support teams are solving problems caused by poor knowledge, not by system issues. Summary: So yes, training matters. In fact it’s Mission critical to IT projects, although, it’s not always treated that way. The issue is that it’s not always well understood what is required by whom and when… so we’re here to answer those questions and share some of our lessons learned.
This is not meant to be a full review of a project lifecycle, just a review of the key stages and some of the key tasks that are performed at each phase
Project: Review functional, technical, super users requirements at beginning. Reporting and System Administration after development completion EUT: Review options, build, TTT, delivery, options for performance support. Review Upgrades.
Includes super users and support in project team training
E-learning vs classroom – no right or wrong answer – will depend on end user analysis – how comfortable with computers, GUI, etc.
1 – Gov’t of Alberta – short on budget so cut training upfront – system didn’t meet requirements and no proper end-user training Would you buy a plane, not take flying lessons? Just let it sit in the hangar? 2 – CDIC – didn’t want resources away from work so crammed materials into a short class – waste of time because they were lost, confused, demoralized and didn’t learn anything – SHOWING/TELLING AIN’T TRAINING Harold Stolovitch Just because timelines are tight, doesn’t make people learn any faster. Account for the time properly upfront. Gives the perception of rapid rollout, but what are the costs to achieving that rapid roll – out: 3-6 months of errors and support costs.
1 – Gov’t of Alberta – short on budget so cut training upfront – system didn’t meet requirements and no proper end-user training Would you buy a plane, not take flying lessons? Just let it sit in the hangar? 2 – CDIC – didn’t want resources away from work so crammed materials into a short class – waste of time because they were lost, confused, demoralized and didn’t learn anything – SHOWING/TELLING AIN’T TRAINING Harold Stolovitch Just because timelines are tight, doesn’t make people learn any faster. Account for the time properly upfront. Gives the perception of rapid rollout, but what are the costs to achieving that rapid roll – out: 3-6 months of errors and support costs.
1 – Gov’t of Alberta – short on budget so cut training upfront – system didn’t meet requirements and no proper end-user training Would you buy a plane, not take flying lessons? Just let it sit in the hangar? 2 – CDIC – didn’t want resources away from work so crammed materials into a short class – waste of time because they were lost, confused, demoralized and didn’t learn anything – SHOWING/TELLING AIN’T TRAINING Harold Stolovitch Just because timelines are tight, doesn’t make people learn any faster. Account for the time properly upfront. Gives the perception of rapid rollout, but what are the costs to achieving that rapid roll – out: 3-6 months of errors and support costs.